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Preacher · 14 August 2012, 07:06 PM

Bought a Patek 5167 last week from my local AD. It was brand new and sealed fresh from the factory.

Over the weekend I noticed a very faint but long scratch on the dial. It's only visible from certain angles and under very strong light. It runs from near the 4/5 o'clock hour markers all the way up through the last P in PHILIPPE and finishes near the 12 o'clock marker.

I'm just wondering what I should do. Whether I should return the watch or just get used to it. I don't really want the watch to be gone away for a long time and I definatly don't want PP to polish or scratch the case or anything like that. I've had small, faint scratches on a couple of Rolex dials which never bothered me so just wondering what you guys would do in my boots please.

Here's a couple of photos. It was very difficult to photograph under a magnifying glass and I could only capture parts of the scratch.

Thanks for looking.

T.S.Eliot · 14 August 2012, 07:32 PM

You really have good eyesight

A lot here are lucky to be able to read the time.

If I am not happy with any bought object for a good reason I simply take it back.

Nice watch by the way.

YbNvS · 14 August 2012, 08:01 PM

+1 on taking it back.

I usually get scratches on my Speedy so I use Polywatch Polish to get rid of them... I dont know what kind of crystal your PP has so hopefully someone can give more insight....

Preacher · 14 August 2012, 08:22 PM

Quote:

Originally Posted by YbNvS

+1 on taking it back.

I usually get scratches on my Speedy so I use Polywatch Polish to get rid of them... I dont know what kind of crystal your PP has so hopefully someone can give more insight....

Thanks for the replies. The scratch is not on the crystal. It's on the actual dial itself. I may just take it back. It'll probably be gone away for a few weeks at least but so be it. :(

Rolex Rolex · 14 August 2012, 08:31 PM

Sale it ...and buy a new one ,,

md543678 · 14 August 2012, 08:38 PM

Wow I can see exactly what your talking about, take it Back. You spent close to 25k or so, this watch should be perfect

Sent from my PB99400 using Tapatalk 2

1William · 14 August 2012, 08:47 PM

I would take it back. Get a refund or new watch. For the money it is unacceptable.

Preacher · 14 August 2012, 08:50 PM

Quote:

Originally Posted by 1William

I would take it back. Get a refund or new watch. For the money it is unacceptable.

Would I be entitled to a new watch or is that up to the ad? I thought the only thing I'd be entitled to is a repair under warranty?

incontrol · 14 August 2012, 08:51 PM

PP may look at it and do nothing to fix it. It could be gone for weeks and it could come back with more issues than it left with. A friend of mine had similar issues and in the end he was told by PP he was not the type of customer they were looking for! I would want it perfect for the money it cost you! I am just glad I can not see that well.

Sent from my iPhone using Tapatalk

Puffy · 14 August 2012, 08:56 PM

unreal!!!

i'd be gutted!!

paying all that money and it's bloody scratched!!!

i'd demand a refund

Billythekid · 14 August 2012, 08:57 PM

You should return the watch and firmly ask for a new one, why should you get your new watch repaired for the company's fault
Also you mentioned about the scratches ib your rolex watches are you talkibg about new ones or used

Sent from my 

Preacher · 14 August 2012, 09:04 PM

One was a new GMTc and the other was a Datejust that came back from a service with a scratch that wasn't there before I sent it.

dddrees · 14 August 2012, 09:13 PM

Yes, I would contact my AD.

I'm sure they will take care of it for you.

Find out how they plan on adressing it and go from there.

Puffy · 14 August 2012, 09:23 PM

Quote:

Originally Posted by Preacher

One was a new GMTc and the other was a Datejust that came back from a service with a scratch that wasn't there before I sent it.

that's some serious bad luck

keep us updated on the PP scratch

you must take it back and either demand a new one or your money back

i can imagine you've lost faith in the PP brand

Preacher · 14 August 2012, 10:40 PM

Well I just took it back to the ad and they'll be sending it back to Patek straight away so I should hopefully hear back from them in the next few days. They said the normal procedure is to replace the dial. I'm fine with a new dial being fitted as I'm sure the whole watch will go through their whole q.c. procedure again anyway.

When the ad put the watch under 30x magnification, they saw another small but deeper scratch too!

Really didn't expect this from PP.

masterserg · 14 August 2012, 10:44 PM

Quote:

Originally Posted by Preacher

Well I just took it back to the ad and they'll be sending it back to Patek straight away so I should hopefully hear back from them in the next few days. They said the normal procedure is to replace the dial. I'm fine with a new dial being fitted as I'm sure the whole watch will go through their whole q.c. procedure again anyway.

When the ad put the watch under 30x magnification, they saw another small but deeper scratch too!

Really didn't expect this from PP.

The same QC procedure that let the scratches go through? I'd be very thorough inspecting the returned watch ... and demand either a new one or money back if not 100% brand spanking new and flawless. Bad enough that you are out of money and out of watch ATM.

RockinIt · 14 August 2012, 11:50 PM

I hope the situation gets resolved. I would advise before accepting after repair have the AD check over the dial with the 30x magnification.

jerseyden · 15 August 2012, 01:36 AM

Take it back. Every time you look, the scratch will appear bigger and bigger. Only you will notice. It will be invisible to everyone else. But to you it will end up appearing bigger than the Grand Canyon. You will loose sleep, then your appetite will go. Sex will not interest you. I implore you, take it back, before it is too late.

superscot69 · 15 August 2012, 01:51 AM

yes it simply has to go back ! When you pay that sort of cash for a time piece it just has to be spot on in my book

highdiver · 15 August 2012, 01:58 AM

They should replace the watch or the dial for you. It appears to be human over sight. But this is kind of unacceptable for an expensive watch.

Puffy · 15 August 2012, 02:55 AM

i'd demand a refund, none of this part replacing business

pfg1 · 15 August 2012, 05:16 PM

scratched dial face = return to AD

BmwA5H · 15 August 2012, 05:19 PM

Take it back! That is unacceptable. Some may say live with it, but when companies like Rolex or PP want to take double digit figures for a watch, I expect it to be flawless

kilyung · 15 August 2012, 05:31 PM

Quote:

Originally Posted by Preacher

Well I just took it back to the ad and they'll be sending it back to Patek straight away so I should hopefully hear back from them in the next few days. They said the normal procedure is to replace the dial. I'm fine with a new dial being fitted as I'm sure the whole watch will go through their whole q.c. procedure again anyway.

When the ad put the watch under 30x magnification, they saw another small but deeper scratch too!

Really didn't expect this from PP.

Unfortunately these things slip through now and then. PP employees are just like any of us. It's more about how it's dealt with that's important.

elevensheep · 15 August 2012, 06:55 PM

i would demand an exchange - this is totally unacceptable for something as expensive as a pp watch

Dickson Lim · 15 August 2012, 07:19 PM

I would ask for a brand new replacement or a full refund.

Preacher · 15 August 2012, 08:52 PM

Well I dug out PP UK service center number and just spoke with them directly and it seems it's not their policy to replace watches. The reasoning they gave for this is the case/movement etc is perfectly fine and so they would only replace the faulty part.

Puffy · 15 August 2012, 09:10 PM

Quote:

Originally Posted by Preacher

Well I dug out PP UK service center number and just spoke with them directly and it seems it's not their policy to replace watches. The reasoning they gave for this is the case/movement etc is perfectly fine and so they would only replace the faulty part.

Unacceptable
I'm wearing my 5167 today and after your experience I'm looking at it in a different way...

Sent from my GT-I9100

FeelingTheBlues · 15 August 2012, 10:19 PM

Quote:

Originally Posted by kilyung

Unfortunately these things slip through now and then. PP employees are just like any of us. It's more about how it's dealt with that's important.

Indeed, despite the price the watch is controlled by people like us, therefore unfortunate events like this one do happen. I would personally be fine with a dial replacement but I would strongly hope the new one is being seriously checked before being put in the case.

Good luck with that problem, keep us updated.

Billythekid · 15 August 2012, 11:36 PM

Quote:

Originally Posted by Preacher

Well I dug out PP UK service center number and just spoke with them directly and it seems it's not their policy to replace watches. The reasoning they gave for this is the case/movement etc is perfectly fine and so they would only replace the faulty part.

Patek suck big time if they cant replace a 25k watch, this shows what customer satisfaction means to them, the lesson learnt is that one should inspect each wach more closely before buying irrespective of the brand

14 August 2012, 07:06 PM	#1
Preacher "TRF" Member Join Date: Apr 2011 Location: Middle England Watch: Rolex of course Posts: 526	Scratched dial on new Patek Bought a Patek 5167 last week from my local AD. It was brand new and sealed fresh from the factory. Over the weekend I noticed a very faint but long scratch on the dial. It's only visible from certain angles and under very strong light. It runs from near the 4/5 o'clock hour markers all the way up through the last P in PHILIPPE and finishes near the 12 o'clock marker. I'm just wondering what I should do. Whether I should return the watch or just get used to it. I don't really want the watch to be gone away for a long time and I definatly don't want PP to polish or scratch the case or anything like that. I've had small, faint scratches on a couple of Rolex dials which never bothered me so just wondering what you guys would do in my boots please. Here's a couple of photos. It was very difficult to photograph under a magnifying glass and I could only capture parts of the scratch. Thanks for looking.

14 August 2012, 07:32 PM	#2
T.S.Eliot "TRF" Member Join Date: Jan 2011 Real Name: K Location: KSA Watch: aholic Posts: 1,499	You really have good eyesight A lot here are lucky to be able to read the time. If I am not happy with any bought object for a good reason I simply take it back. Nice watch by the way. __________________ "Phlebas the Phoenician, a fortnight dead, / Forgot the cry of gulls, and the deep seas swell / And the profit and loss. / A current under sea / Picked his bones in whispers. / As he rose and fell / He passed the stages of his age and youth / Entering the whirlpool. / Gentile or Jew / O you who turn the wheel and look to windward, / Consider Phlebas, who was once handsome and tall as you." Cheers, K

14 August 2012, 08:51 PM	#9
incontrol "TRF" Member Join Date: Sep 2011 Real Name: Kevin Location: Somewhere in PA Watch: All of them... Posts: 10,355	PP may look at it and do nothing to fix it. It could be gone for weeks and it could come back with more issues than it left with. A friend of mine had similar issues and in the end he was told by PP he was not the type of customer they were looking for! I would want it perfect for the money it cost you! I am just glad I can not see that well. Sent from my iPhone using Tapatalk __________________ Patek Philippe Rolex

14 August 2012, 08:56 PM	#10
Puffy "TRF" Member Join Date: Oct 2009 Location: Here and there Posts: 12,485	unreal!!! i'd be gutted!! paying all that money and it's bloody scratched!!! i'd demand a refund __________________ Fine Quality is Long Remembered After the Pain of Spending Money is Forgotten

14 August 2012, 09:13 PM	#13
dddrees "TRF" Member Join Date: May 2010 Real Name: Dan Location: USA Watch: This N That Posts: 34,253	Yes, I would contact my AD. I'm sure they will take care of it for you. Find out how they plan on adressing it and go from there. __________________ When it captures your imagination, that's when you know you have found your passion. Loyal Foot Soldier of The Nylon Nation. Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons

14 August 2012, 08:01 PM	#3
YbNvS Member Join Date: Oct 2010 Location: Australia Watch: 11610LN & 5119J Posts: 35	+1 on taking it back. I usually get scratches on my Speedy so I use Polywatch Polish to get rid of them... I dont know what kind of crystal your PP has so hopefully someone can give more insight....

14 August 2012, 08:31 PM	#5
Rolex Rolex "TRF" Member Join Date: Oct 2011 Location: Dubai Posts: 323	Sale it ...and buy a new one ,,

14 August 2012, 08:38 PM	#6
md543678 Member Join Date: May 2011 Real Name: Mike Location: Illinois Watch: SS YatchMaster Posts: 90	Wow I can see exactly what your talking about, take it Back. You spent close to 25k or so, this watch should be perfect Sent from my PB99400 using Tapatalk 2

14 August 2012, 08:47 PM	#7
1William 2024 SubLV41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 47,595	I would take it back. Get a refund or new watch. For the money it is unacceptable.

14 August 2012, 08:57 PM	#11
Billythekid "TRF" Member Join Date: Nov 2011 Location: India Posts: 324	You should return the watch and firmly ask for a new one, why should you get your new watch repaired for the company's fault Also you mentioned about the scratches ib your rolex watches are you talkibg about new ones or used Sent from my 

14 August 2012, 09:04 PM	#12
Preacher "TRF" Member Join Date: Apr 2011 Location: Middle England Watch: Rolex of course Posts: 526	One was a new GMTc and the other was a Datejust that came back from a service with a scratch that wasn't there before I sent it.

14 August 2012, 10:40 PM	#15
Preacher "TRF" Member Join Date: Apr 2011 Location: Middle England Watch: Rolex of course Posts: 526	Well I just took it back to the ad and they'll be sending it back to Patek straight away so I should hopefully hear back from them in the next few days. They said the normal procedure is to replace the dial. I'm fine with a new dial being fitted as I'm sure the whole watch will go through their whole q.c. procedure again anyway. When the ad put the watch under 30x magnification, they saw another small but deeper scratch too! Really didn't expect this from PP.

14 August 2012, 11:50 PM	#17
RockinIt "TRF" Member Join Date: Dec 2009 Real Name: Mr. Anderson Location: The Dairy State Watch: DDII Posts: 194	I hope the situation gets resolved. I would advise before accepting after repair have the AD check over the dial with the 30x magnification.

15 August 2012, 01:36 AM	#18
jerseyden "TRF" Member Join Date: Sep 2011 Real Name: Den Location: Jersey CI Posts: 510	Take it back. Every time you look, the scratch will appear bigger and bigger. Only you will notice. It will be invisible to everyone else. But to you it will end up appearing bigger than the Grand Canyon. You will loose sleep, then your appetite will go. Sex will not interest you. I implore you, take it back, before it is too late.

15 August 2012, 01:51 AM	#19
superscot69 Banned Join Date: Aug 2011 Location: Scotland Posts: 65	yes it simply has to go back ! When you pay that sort of cash for a time piece it just has to be spot on in my book

15 August 2012, 01:58 AM	#20
highdiver Member Join Date: May 2012 Location: HKG Watch: APPPR IWC Posts: 208	They should replace the watch or the dial for you. It appears to be human over sight. But this is kind of unacceptable for an expensive watch.

15 August 2012, 02:55 AM	#21
Puffy "TRF" Member Join Date: Oct 2009 Location: Here and there Posts: 12,485	i'd demand a refund, none of this part replacing business __________________ Fine Quality is Long Remembered After the Pain of Spending Money is Forgotten

15 August 2012, 05:16 PM	#22
pfg1 "TRF" Member Join Date: Apr 2010 Location: Wisconsin Watch: 116622 YM Blue Posts: 505	scratched dial face = return to AD __________________ Life is filled with choices......and consequences! 2019 Sky-Dweller Giveaway 2019 GMT CHNR Giveaway 2019 DEEPSEA Giveaway 2018 Rolex Red SD43 Giveaway 2018 Bond Submariner Giveaway 2020 Rolex + Tudor GMT Giveaway 2020 Rolex Submariner Giveaway

15 August 2012, 05:19 PM	#23
BmwA5H "TRF" Member Join Date: May 2008 Location: United Kingdom Watch: Rolex 16618 Posts: 704	Take it back! That is unacceptable. Some may say live with it, but when companies like Rolex or PP want to take double digit figures for a watch, I expect it to be flawless

15 August 2012, 06:55 PM	#25
elevensheep "TRF" Member Join Date: Jul 2009 Real Name: David Location: Australia Posts: 321	i would demand an exchange - this is totally unacceptable for something as expensive as a pp watch

15 August 2012, 07:19 PM	#26
Dickson Lim "TRF" Member Join Date: Sep 2010 Location: planet Posts: 1,517	I would ask for a brand new replacement or a full refund. __________________ Dream the impossible, and make it possible!

15 August 2012, 08:52 PM	#27
Preacher "TRF" Member Join Date: Apr 2011 Location: Middle England Watch: Rolex of course Posts: 526	Well I dug out PP UK service center number and just spoke with them directly and it seems it's not their policy to replace watches. The reasoning they gave for this is the case/movement etc is perfectly fine and so they would only replace the faulty part.

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