Tourneau--how are these people still in business?

[c.rod]

Originally Posted by FrankNYC

The most annoying part was each time I put a watch on, she would go: "Oh, that looks so good on you." Yeah, ok. You sell watches on commission; anything would look good on me. I should have asked to see a really blinged-out, mid-size gold Rolex to see what she would have said.

or usually they will put down the "cheaper" sub and hand you a deep sea or precious metal model... "now that looks great on you".. lol. trying to get you up in price.

[Cuts33]

It's hard not to go in sometimes because you can find many brands in one place which makes it easier to do side-by-side comparisons. But I typically leave with a headache.

The only positive experience was at Fashion Square Mall in Scottsdale. The guy knew his stuff and even offered a discount (non Rolex). Nothing special, just basically took care of the tax but I appreciated them at least trying to work with me for a change.

[Palmasea]

Im ok with having a Tourneau as my local showroom and then buying on the net.

The way im usually treated, I dont even feel remorse.

[43builder]

Originally Posted by Palmasea

Im ok with having a Tourneau as my local showroom and then buying on the net.

This place is impossible to buy from. ill look there but no deals there.

[bycrom]

I was in one the other day, asked the guy how a GMT worked. Not only could he not demonstrate the basics, he could not even tell me what GMT meant? I feel a little bad pushing him on this, but I sensed his total lack of knowledge and I just wanted to see if I was correct.

Now I also have to say, I have been in the same store, and had great (bordering on wonderful) service with a rep that was very knowledgeable, so crap shot I guess.

[Glenn422]

Originally Posted by brokenchains

A friend of mine saw just saw a 116520 black faced pre owned Daytona at Tourneau, Walt
Whitman mall, Huntington NY, for $14,0000!!! Good Lord!!!

Good god, pre owned for $14,000?!

[swiss ghost]

Originally Posted by FrankNYC

So, I'm strolling around the Tourneau looking at watches and decided to take a look at the GMT IIC. The woman who was helping me did not know the difference between the SubC and the GMT IIC! She even had to take out the book with the big pictures to take a look, and even then she still could not tell the difference!
In the end, she admitted that she can't tell the difference between the two and said "they're both the same watch"! Lady, how about the 24-hour bezel insert, fourth hand, and green writing!!!

Seriously?

they are in business because majority of watch buyers are buying a brand name and do not know if the movement is 'in house' or eta etc or know the differences between models. We as WIS's are clearly much more informed and therefore its human nature to assume everyone else understands the differences.

case in point:

I wore my Omega 2500D PO to the Omega AD a week ago to look at the 8500 calibre PO's. the sales lady didnt know the difference between a 2500 and 8500 and didnt know that the 2500D differs from the a, b, c variations. she told me that Omega training was pretty basic and that i was the first buyer she met that knew 'anything' about movements

im sure we all have storys but the bottomline is 99% of buyers could care less about the stuff we care about as a WIS

[Gaijin]

Originally Posted by Glenn422

Good god, pre owned for $14,000?!

Honolulu branch too. Unbelievable.

[Foxer55]

I can't complain about any service I've had there. The Torneau near me at Pentagon Mall always has good service and I will probably buy my next Rolex there in a month - mainly because they offer free financing. Regardless of who your AD is, would you leave your Rolex there for service. Not me! No matter who they are. It goes direct to RSC in NY. Any AD is a point of delivery for new Rolexes as far as I'm concerned and if they offer a discount that's a plus. The only time I would farm a Rolex out for service is if it were vintage and I knew a watchmaker who had the same affection for the watch I would have because I'm sure that a Rolex service guy may never have seen an old one or they'd have to send it off to 'Gerhardt' in Geneva.