ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

ars1g09 · 16 January 2015, 12:22 AM

Hi all,

An unfortunate incident occured recently where I knocked over my sub and it hit the floor (which is granite), and I was horrified to find that the pearl was chipped beyond recognition. I was still wearing it for a couple of days, but I subsequently noticed that the chipped remnants of the pearl were gone.

My question is, what do I need to do to get a replacement for the pearl? I bought the watch from Wempe London, and of course I possess the original box , warranty card etc. I currently am in Indonesia.

Thank you in advance!

padi56 · 16 January 2015, 12:42 AM

Well depending on what insert if its the older type aluminium then just replace the insert for around £40 a DIY job.But if its the ceramic then its back to the RSC, but good news, now they can replace the pearl only instead of complete insert.

ars1g09 · 16 January 2015, 12:51 AM

I bought it in January 2013, its a 116610LN. If I am not mistaken I think therefore my sub has a ceramic insert.

That's good news about replacing the pearl only, will certainly ask for that when i go to the nearest RSC I can find.

Thank you!

ars1g09 · 16 January 2015, 12:52 AM

Sorry, forgot to ask - any idea on what the price of a pearl-only replacement would be?

padi56 · 16 January 2015, 12:58 AM

Quote:

Originally Posted by ark1g09

Sorry, forgot to ask - any idea on what the price of a pearl-only replacement would be?

Sorry that I have no idea but can assure much cheaper than a complete ceramic insert which would have cost around £250 plus gasket and labour to fit.

Rags · 16 January 2015, 01:00 AM

It might cost a few bucks but it's a easy fix.

Johny · 16 January 2015, 02:28 AM

Quote:

Originally Posted by ark1g09

Hi all,

An unfortunate incident occured recently where I knocked over my sub and it hit the floor (which is granite), and I was horrified to find that the pearl was chipped beyond recognition. I was still wearing it for a couple of days, but I subsequently noticed that the chipped remnants of the pearl were gone.

My question is, what do I need to do to get a replacement for the pearl? I bought the watch from Wempe London, and of course I possess the original box , warranty card etc. I currently am in Indonesia.

Thank you in advance!

hi op...I bumped the ceramic pearl repair thread to the top for you.

ars1g09 · 16 January 2015, 02:32 AM

Thank you very much for all your help, much appreciated!

ec51 · 16 January 2015, 03:27 AM

Wow. Surprised the crystal didn't shatter. How far of a drop was it?

rmfnla · 16 January 2015, 03:49 AM

Quote:

Originally Posted by ec51

Wow. Surprised the crystal didn't shatter. How far of a drop was it?

Or the bezel itself (well, cracked, not shattered)...

ars1g09 · 16 January 2015, 11:41 AM

Quote:

Originally Posted by ec51

Wow. Surprised the crystal didn't shatter. How far of a drop was it?

It wasn't that far - the sub was sitting at my desk (which is about 50cm high), and I knocked it over with my hand. I think the pearl was what made contact with the floor so it literally took all of the impact, I should count myself lucky!

Dyim · 16 January 2015, 11:53 AM

Probably still cheaper than replacing the crystal/ scratched dial.

mikhaelj · 16 January 2015, 12:38 PM

Quote:

Originally Posted by ark1g09

It wasn't that far - the sub was sitting at my desk (which is about 50cm high), and I knocked it over with my hand. I think the pearl was what made contact with the floor so it literally took all of the impact, I should count myself lucky!

lucky indeed. just to be on the safe side... keep an eye to see if movement is normal. not overly gaining or loosing time.

kilyung · 16 January 2015, 01:52 PM

Lucked out that was the extent of the damage. Next time leave the watch on your wrist.

ars1g09 · 16 January 2015, 05:59 PM

Wow, I really do owe you guys!

i just went to my local RSC (in Jakarta, Indonesia) during my lunch break. When I brought it in and showed the missing pearl and described the situation, the lady in the front desk told me that they do not do pearl replacements - they would have to replace the whole insert, and that it would cost me around USD 500.

My heart kind of sank at that moment, but armed with the knowledge I got here I explained to her that other Rolex owners I have spoke to told me that was no longer true, and that pearl-only replacements could be done.

So she went back to speak to her supervisor and speak to the Singapore RSC, and 10 minutes later, she came back and told me that yes actually, this RSC could do the pearl only replacement.

Best of all, since my 2 year warranty is still valid, I get the pearl replacement for FREE!

So again thank you so much to everyone who contributed to this thread!

Psmith · 16 January 2015, 08:47 PM

Quote:

Originally Posted by ark1g09

Wow, I really do owe you guys!

i just went to my local RSC (in Jakarta, Indonesia) during my lunch break. When I brought it in and showed the missing pearl and described the situation, the lady in the front desk told me that they do not do pearl replacements - they would have to replace the whole insert, and that it would cost me around USD 500.

My heart kind of sank at that moment, but armed with the knowledge I got here I explained to her that other Rolex owners I have spoke to told me that was no longer true, and that pearl-only replacements could be done.

So she went back to speak to her supervisor and speak to the Singapore RSC, and 10 minutes later, she came back and told me that yes actually, this RSC could do the pearl only replacement.

Best of all, since my 2 year warranty is still valid, I get the pearl replacement for FREE!

So again thank you so much to everyone who contributed to this thread!

Good to hear

padi56 · 16 January 2015, 08:56 PM

Quote:

Originally Posted by ark1g09

Wow, I really do owe you guys!

i just went to my local RSC (in Jakarta, Indonesia) during my lunch break. When I brought it in and showed the missing pearl and described the situation, the lady in the front desk told me that they do not do pearl replacements - they would have to replace the whole insert, and that it would cost me around USD 500.

My heart kind of sank at that moment, but armed with the knowledge I got here I explained to her that other Rolex owners I have spoke to told me that was no longer true, and that pearl-only replacements could be done.

So she went back to speak to her supervisor and speak to the Singapore RSC, and 10 minutes later, she came back and told me that yes actually, this RSC could do the pearl only replacement.

Best of all, since my 2 year warranty is still valid, I get the pearl replacement for FREE!

So again thank you so much to everyone who contributed to this thread!

Yes its quite recently Rolex developed a special tool so they could replace pearl instead of replacing the complete insert.

shay2nak · 17 January 2015, 06:23 PM

it has a sapphire lens? wow... I thought the entire pearl was luminous and made of a single material.

Invictus Maneo · 18 January 2015, 12:11 AM

Good on your Indonesian RSC for replacing it free!

They were certainly under no obligation to do so since it was not a warranty issue. It's always good to hear when a company goes above and beyond to satisfy their customer.

Hope it's fixed quickly!

antbkny · 18 January 2015, 12:20 AM

Good to hear!

16 January 2015, 12:22 AM	#1
ars1g09 "TRF" Member Join Date: May 2013 Location: SIN/LDN/JKT Watch: R, AP, PP Posts: 173	Smashed pearl on sub Hi all, An unfortunate incident occured recently where I knocked over my sub and it hit the floor (which is granite), and I was horrified to find that the pearl was chipped beyond recognition. I was still wearing it for a couple of days, but I subsequently noticed that the chipped remnants of the pearl were gone. My question is, what do I need to do to get a replacement for the pearl? I bought the watch from Wempe London, and of course I possess the original box , warranty card etc. I currently am in Indonesia. Thank you in advance!

16 January 2015, 12:42 AM	#2
padi56 "TRF" Life Patron Join Date: Jun 2005 Real Name: Peter Location: Llanfairpwllgwyng Watch: ing you. Posts: 53,041	Well depending on what insert if its the older type aluminium then just replace the insert for around £40 a DIY job.But if its the ceramic then its back to the RSC, but good news, now they can replace the pearl only instead of complete insert. __________________ ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder

16 January 2015, 01:00 AM	#6
Rags 2024 Pledge Member Join Date: Jan 2009 Real Name: Chuck Location: SW Florida Watch: 16233,16610,214270 Posts: 11,196	It might cost a few bucks but it's a easy fix. __________________ 16233 Y Serial Datejust 16610 Z Serial Submariner 214270 Explorer *114300 Oyster Perpetual* *76200 Tudor Date+Day*

16 January 2015, 05:59 PM	#15
ars1g09 "TRF" Member Join Date: May 2013 Location: SIN/LDN/JKT Watch: R, AP, PP Posts: 173	Wow, I really do owe you guys! i just went to my local RSC (in Jakarta, Indonesia) during my lunch break. When I brought it in and showed the missing pearl and described the situation, the lady in the front desk told me that they do not do pearl replacements - they would have to replace the whole insert, and that it would cost me around USD 500. My heart kind of sank at that moment, but armed with the knowledge I got here I explained to her that other Rolex owners I have spoke to told me that was no longer true, and that pearl-only replacements could be done. So she went back to speak to her supervisor and speak to the Singapore RSC, and 10 minutes later, she came back and told me that yes actually, this RSC could do the pearl only replacement. Best of all, since my 2 year warranty is still valid, I get the pearl replacement for FREE! So again thank you so much to everyone who contributed to this thread! Last edited by ars1g09; 16 January 2015 at 06:00 PM.. Reason: changed 'bezel' to 'insert'

16 January 2015, 12:51 AM	#3
ars1g09 "TRF" Member Join Date: May 2013 Location: SIN/LDN/JKT Watch: R, AP, PP Posts: 173	I bought it in January 2013, its a 116610LN. If I am not mistaken I think therefore my sub has a ceramic insert. That's good news about replacing the pearl only, will certainly ask for that when i go to the nearest RSC I can find. Thank you!

16 January 2015, 12:52 AM	#4
ars1g09 "TRF" Member Join Date: May 2013 Location: SIN/LDN/JKT Watch: R, AP, PP Posts: 173	Sorry, forgot to ask - any idea on what the price of a pearl-only replacement would be?

16 January 2015, 02:32 AM	#8
ars1g09 "TRF" Member Join Date: May 2013 Location: SIN/LDN/JKT Watch: R, AP, PP Posts: 173	Thank you very much for all your help, much appreciated!

16 January 2015, 03:27 AM	#9
ec51 Banned Join Date: Apr 2011 Real Name: Eric Location: NY Watch: 14060M Posts: 1,642	Wow. Surprised the crystal didn't shatter. How far of a drop was it?

16 January 2015, 11:53 AM	#12
Dyim "TRF" Member Join Date: Oct 2014 Location: Canada Posts: 2,236	Probably still cheaper than replacing the crystal/ scratched dial.

16 January 2015, 01:52 PM	#14
kilyung 2024 SubLV41 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,940	Lucked out that was the extent of the damage. Next time leave the watch on your wrist.

17 January 2015, 06:23 PM	#18
shay2nak "TRF" Member Join Date: Jul 2014 Location: Calipornia Watch: 116610LN & 311.006 Posts: 586	it has a sapphire lens? wow... I thought the entire pearl was luminous and made of a single material.

18 January 2015, 12:11 AM	#19
Invictus Maneo "TRF" Member Join Date: Dec 2013 Real Name: Ken Location: GMT -5 Watch: 16610 Posts: 1,842	Good on your Indonesian RSC for replacing it free! They were certainly under no obligation to do so since it was not a warranty issue. It's always good to hear when a company goes above and beyond to satisfy their customer. Hope it's fixed quickly!

18 January 2015, 12:20 AM	#20
antbkny "TRF" Member Join Date: Dec 2013 Real Name: Anthony Location: Brooklyn, NY Watch: Dblue Posts: 6,723	Good to hear!

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)