Beacon Hill Jewelers holding my watch hostage

[andromeda160]

Originally Posted by rr-nyc

Quickpay is not a useful tool for transactions where there is the slightest chance of disputing the transfer in the future. If you see their marketing material, its for transferring small amounts of money to split a restaurant bill among friends for example. I use it to transfer money to a friends or brothers. I would never use it to purchase a watch from someone I didn't know personally

It's definitely nice for transferring funds between people you know. I just wish there was a good alternative to PP. I'll be using it to send friends money, still on the hunt for a better place to recieve funds as a merchant.

[andromeda160]

Well, we shall see how this turns out. A few more pieces of info to add on my part. Hopefully this will be resolved in the next few days.

[wantonebad]

Originally Posted by andromeda160

Well, we shall see how this turns out. A few more pieces of info to add on my part. Hopefully this will be resolved in the next few days.

I've driven by that street a few times in the last month, each time I do I get a little shiver that goes up my spine! Hoping for good things!!

[mannyv11]

Good luck Greg I hope it works out in the end for you my man. If there is anything else I can do let me know

[Wing Zero]

Wow since November?? Really? Ridiculous.
Hope everything works out for you.
What a nightmare.

Knock on wood, so far my experience with PayPal has been positive, both as a seller and buyer.

[antbkny]

Originally Posted by andromeda160

Well, we shall see how this turns out. A few more pieces of info to add on my part. Hopefully this will be resolved in the next few days.

good luck man, i hope for a speedy resolve! its gone on far too long as it is!

[imperio]

So...


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[andromeda160]

Originally Posted by imperio

So...


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No more updates as of yet, PayPal said it could take up to 30 more days

[Sperry]

Thanks for the update.

People like this have no place in the trade.

[andromeda160]

Update:I have no idea what's going on, but this is what I've got so far.

[GradyPhilpott]

What a fiasco.

I'm sorry that you have to endure this.

Surely, justice will be served.

I hope.

[andromeda160]

Would it be unreasonable to ask to get my watch back at this point and resend it if I recieve the funds from this dispute?

[andromeda160]

I trust this guy as much as flint water

[andromeda160]

Originally Posted by GradyPhilpott

I hope.

I'll drink to that. Not a whole lotta faith in PayPal at this point. If PayPal is telling the truth they have to pay $300 for this chargeback fee. I was assessed a $20 one and they refunded that because I was pissed and said it was ridiculous.


Whole situation is irritating. And No telling what he will do to it before he sends it back

[77T]

From all those screen shots it appeared PayPal was still in process of disputing the validity of the buyer's chargeback case.

But then you heard from PayPal at about 2:55 ET that the case was closed?

You'll need to ask PayPal in whose favor the case went...or did I miss that?

[imperio]

Originally Posted by andromeda160

Would it be unreasonable to ask to get my watch back at this point and resend it if I recieve the funds from this dispute?

Absolutely ridiculous how you're out of pocket for both cash and watch


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[rr-nyc]

It's completely unreasonable that this has not been resolved and its entirely the buyers fault. PayPal is clear that they will handle any disputes. The buyer involving Amex is the problem at this point.

If the buyer had even an ounce of ethics, knowing he f'ed this whole thing up. Is to just return to watch. At the very least, he should contact Amex and cancel the dispute so PayPal can finish this thing up.

Report this asshat and his crap business to the BBB, DCA, and then ruin him on Yelp. Enough of this madness


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[Sperry]

Paypal should not be closing the case until it is closed. The case closes when the buyer returns or keeps your watch.

It is not your fault the buyer's CC company wants to dispute their payment to PP, but that should not be your concern. Your contract was with PP. PP can place a hold on the funds in your account, and either release them to you if the buyer does not prove he returned the watch - within a set number of days - or release them to the buyer, when proof of return is presented.

The guys in our local tap room say "This buyer needs to have his nose flattened. Or his tyres."

[hsfrank]

I think you need to talk to a team devoted to solving problems. Every Corp has an escalation unit. Here's how I reach them . I google their annual report by name ( PayPal 10Q) That gives me the actual address and phone number. Also inside is a list of corp officers. I call and ask for the CEO or VP . That usually gets me to a Secretary or an escalation unit. From there I have usually been able to get a resolve.

[77T]

Originally Posted by hsfrank

I think you need to talk to a team devoted to solving problems. Every Corp has an escalation unit. Here's how I reach them . I google their annual report by name ( PayPal 10Q) That gives me the actual address and phone number. Also inside is a list of corp officers. I call and ask for the CEO or VP . That usually gets me to a Secretary or an escalation unit. From there I have usually been able to get a resolve.

I agree it's worth the effort to be sure no errors were made by the PP rep handling the case.

Often in disputes it's a matter of the evidence being the determining factor. Even a dedicated PP rep could have mis-ruled when the evidence has any ambiguity.

On the other hand, if the evidence PP sees isn't compelling enough to overcome the AMEX chargeback, there is nowhere else for the PP rep to go. At that point the PP case gets closed as unsuccessful. At the end of the day, PP is only going to go so far for the 3% fee...


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[hsfrank]

In my experience as manager (vice President) of insurance company and in other management positions as well as multiple problems and situations of personal matters, I often find that there are several ways of viewing the situation. Initial contact people or customer service representatives Often take a negative viewpoint. The basic reason for that is that it's easier to say no then yes. Their supervisors will often criticize a favorable consumer position but rarely a negative one. However once you get to an escalation unit or a senior manager, they can see the benefit of a pro consumer attitude. Good luck in your efforts.

[77T]

Originally Posted by andromeda160

I'll drink to that. Not a whole lotta faith in PayPal at this point. If PayPal is telling the truth they have to pay $300 for this chargeback fee. I was assessed a $20 one and they refunded that because I was pissed and said it was ridiculous.


Whole situation is irritating. And No telling what he will do to it before he sends it back

Greg
Can you clear up your point for me? Did the PP people actually ask you to pay for a $300 chargeback fee assessed by AMEX? If so, it's an awfully high fee just to keep the $900+ sent to you by the buyer.

That was the impression I got from your post....

If the sale is being "unwound", and the watch being returned by this buyer, may I suggest something? Take the package to your watchmaker and open it while making a video. And then continue to video his/her verbal assessment of the watch while being opened (including the caseback opening).

It could be good evidence for future use...


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[james1787]

So, from what I read... you did get your money, minus $300 fee due to the mess caused by beacon hill (please correct me if I'm wrong.. I had a little trouble following the updates)? That jeweler is a complete joke to put anyone through this. Wow.

[andromeda160]

Originally Posted by 77T

Greg
Can you clear up your point for me? Did the PP people actually ask you to pay for a $300 chargeback fee assessed by AMEX? If so, it's an awfully high fee just to keep the $900+ sent to you by the buyer.

That was the impression I got from your post....

If the sale is being "unwound", and the watch being returned by this buyer, may I suggest something? Take the package to your watchmaker and open it while making a video. And then continue to video his/her verbal assessment of the watch while being opened (including the caseback opening).

It could be good evidence for future use...


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No, PayPal charged me $20 and said they were charged $150 for the initial chargeback. And another $150 from AMEX for fighting the chargeback. They only passed on a $20 fee to me, which was reversed after I complained. At this point I have no watch, no money. And PayPal has told me on one line that this is all over and another person told me that there's still an ongoing investigation. I'm sorry the information isn't that clear at this moment. It's quite irritating and upsetting the company representing me (PayPal) against AMEX(who has the ultimate say in whether I get my money back.) hasn't even given me a straightforward answer on what's going on.

To clear up a bit more that seems to have people in confusion.

Payment was made to me via PayPal
Buyer filed chargeback through AMEX
PayPal takes the information/evidence I give them and puts an argument in to the AMEX chargeback center
AMEX reviews all information, and decides whether their customer(Beacon Hill Jewelers) has a legitimate claim or not. It's an @$$ backwards process. Hopefully I'll have some concrete updates by tonight

[77T]

In sure it IS frustrating. Hang in there. Thanks for clearing up my confusion.


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[andromeda160]

Originally Posted by hsfrank

In my experience as manager (vice President) of insurance company and in other management positions as well as multiple problems and situations of personal matters, I often find that there are several ways of viewing the situation. Initial contact people or customer service representatives Often take a negative viewpoint. The basic reason for that is that it's easier to say no then yes. Their supervisors will often criticize a favorable consumer position but rarely a negative one. However once you get to an escalation unit or a senior manager, they can see the benefit of a pro consumer attitude. Good luck in your efforts.

Hopefully I can get to somone higher up. I can't even understand half the people they've put me on the phone with. Sick of customer service reps whose primary language isn't english. Makes irritating situations 10x worse when you can't even understand what they're trying to tell you

[bdex75]

Originally Posted by andromeda160

Hopefully I can get to somone higher up. I can't even understand half the people they've put me on the phone with. Sick of customer service reps whose primary language isn't english. Makes irritating situations 10x worse when you can't even understand what they're trying to tell you

I agree 100%. Try calling in the middle of the night and different parts of the day. I sometimes have luck that way.


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[77T]

It would sometimes be easier if they would just email you the boilerplate script they are reading...



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[77T]

So it's Leap Day - just curious if the "held" money was released or the watch was returned?

[andromeda160]

Originally Posted by 77T

So it's Leap Day - just curious if the "held" money was released or the watch was returned?

Still waiting on the disputed chargeback verdict. Seems like forever