What does a service on a Rolex include?

[iclick]

Originally Posted by shaggy

your service gives 2 years warranty but am i right in presuming rolex only give 1 year?

I just bought a Daytona that had been serviced by RSC in August, and the card says it has a two-year warranty.

[fmalloy]

I promise I'll never complain about the cost of a service again.

[louie]

Originally Posted by fmalloy

I promise I'll never complain about the cost of a service again.

me too...by the way my local RSC charges $320 for an overhual service for a sub. What about in the states..?

[JJ Irani]

Great stuff, Vanessa......hell's bells, with that kind of service, you can charge me whatever the hell you like, Vanessa.

[Perdu]

Very informative. Thanks, Vanesse. I have the utmost respect for good watchmakers.

[diablojota]

When I was sending my watch off for service, the AD was telling me that when you break down the cost of the service over the time of 5 years, which would be the regular service interval, it equates to almost the same amount per year as you pay to get the oil changed in your car. So my watch is 5 years old, and he was just about right when I did the math.

[farmer's daughter]

Vanessa,
Thanks for posting this info. I spent $350 a couple of years ago--actually 3--to have my watch cleaned and "made whole" again. It was gaining time and nothing I did helped. When I received it back from the watchmaker--reputedly the most esteemed Rolex guy in town--it was worse. I was snowed under with personal responsibilities (my mom died at the time) and am only just now coming out from under that to try to get my watch working properly. It's a sentimental piece: my parents gave it to me as a 21st birthday gift, just a decade shy of 50 years ago! It's a ladies' Oyster Perpetual, no date. I'm no collector, just a sentimental fan of the brand and everyone in the family has one. Can you offer any advice toward getting it right? It gains 30 minutes every hour!! It's useless!

[Vanessa CW21]

Originally Posted by farmer's daughter

Vanessa,
Thanks for posting this info. I spent $350 a couple of years ago--actually 3--to have my watch cleaned and "made whole" again. It was gaining time and nothing I did helped. When I received it back from the watchmaker--reputedly the most esteemed Rolex guy in town--it was worse. I was snowed under with personal responsibilities (my mom died at the time) and am only just now coming out from under that to try to get my watch working properly. It's a sentimental piece: my parents gave it to me as a 21st birthday gift, just a decade shy of 50 years ago! It's a ladies' Oyster Perpetual, no date. I'm no collector, just a sentimental fan of the brand and everyone in the family has one. Can you offer any advice toward getting it right? It gains 30 minutes every hour!! It's useless!

Thats sound to me like its magnetised! Try to go to a local watchmaker and see if they can check for that and demagnetise it if neccesary. Otherwise I would recommend sending it to RSC.

I'm sorry about your mother.

[farmer's daughter]

Originally Posted by Vanessa

Thats sound to me like its magnetised! Try to go to a local watchmaker and see if they can check for that and demagnetise it if neccesary. Otherwise I would recommend sending it to RSC.

I'm sorry about your mother.

Thanks, Vanessa--I'm hopeful that you've described the problem and I can get it fixed quickly!

[Lion]

Vanessa, Thanx for spending the time to explain to us the procedures for servicing a Rolex watch. I knew it was involved and technical but you have given me insight as to why the cost is what it is!!!
Thanx again for sharing!!!

[honitel]

Nice one Vanessa. I learned something new.

[Ethos Watches]

Congrats and Thanks to Vanessa for sharing excellent information about Rolex.
I am 100 % agree with "Tools" Statement
"Everything depend upon usage." So use according to your requirement.

Regards
Tom

[Chris Rowell]

Where would you advise taking a rolex to be serviced in the UK . I know rolex UK London will service my watch but where else would you advise , if any .

[Vanessa CW21]

Originally Posted by pearjam

thanks for the detailed review
BTW, how often is the rotor pivot a problem??
i.e, does it wear prematurely in many watches??
thanks, mdk

The rotor is generally only a problem when the watch has been abused, like dropped or continuously banged up (like with playing golf/tennis). The rotor will wear more obviously when the oils are dried up so it's important to do a regular maintenance. (Don't wait til it breaks)

Originally Posted by Chris Rowell

Where would you advise taking a rolex to be serviced in the UK . I know rolex UK London will service my watch but where else would you advise , if any .

I do not know any watchmakers in London, but I'm sure there are some members here on the forum that can answer that question for you if you post it somewhere where it will get more attention

[Chris Rowell]

Small world , I am also chris rowell and a rolex accredited watchmaker. Take care when selecting where to send your rolex . Many say they repair rolex watches or specialise in rolex watches but be sure they are rolex trained and have an accredited workshop . Not only will they have the skill but the correct rolex tooling and equipment . An easy tell is the length of guarantee , as an accredited watchmaker we must offer a 2 year guarantee but you will notice many companies offering only 1 year , to me this shows a lack of accreditation. You may if you prefer mail your watch to the likes of my company, based in Newcastle upon Tyne http://www.watchrepaircentre.co.uk

[DLink]

I was given a Rolex SS Submariner (model 16610) about 1 year ago, however, the watch build date (by serial number) is 2006. The original owner never wore it, and I have worn it sparingly for this past year. The small luminescent "dot" that marks the "1" (5 after the hour) spot detached itself from the face and has wedged itself in the watch hands, causing the watch to stop. If I shake the watch the "dot' will come loose, but only to wedge itself again, in a matter of time (no pun intended)! First, this certainly seemed very odd to me that a watch of this caliber would have such a trivial thing 'break'; is this not true? Secondly, what will this fix cost (approximately)?
Thanks for any advice.

[Vanessa CW21]

Originally Posted by DLink

I was given a Rolex SS Submariner (model 16610) about 1 year ago, however, the watch build date (by serial number) is 2006. The original owner never wore it, and I have worn it sparingly for this past year. The small luminescent "dot" that marks the "1" (5 after the hour) spot detached itself from the face and has wedged itself in the watch hands, causing the watch to stop. If I shake the watch the "dot' will come loose, but only to wedge itself again, in a matter of time (no pun intended)! First, this certainly seemed very odd to me that a watch of this caliber would have such a trivial thing 'break'; is this not true? Secondly, what will this fix cost (approximately)?
Thanks for any advice.

I'm sorry your watch is having this issue with the dial marker! It isn't a usual occurrence, but it is a problem that can easily be corrected. I do want to advise you to not shake the dot around, as this can cause significant scratches on the surface of the dial, that cannot be removed.
Due to the age of the watch, regardless of it's wearing history, it does need to be overhauled when any work will be performed. Depending if you want it polished during this service, the starting cost of the repair will be anywhere between $410 and $550.

[akhamdani]

Thanks a lot for all these informations.Very interresting to know.

[shaggy]

great post Vanessa
thank you very much
i now have a better understanding as to why things take so long and the price for servicing does not seem that expensive now

[tthopp05]

Professional.

[Latrodectus]

Great information...I just love it...Thank you very much!

[Boopie]

Thank you for your insightful post.

[JF23]

Thanks Vanessa, really appreciate you taking the time to explain to us what goes on during a service.

[ob1]

Thanks for a great post Vanessa. I only wish I could send my tudor chrono to you to get serviced!

mark

[NathanielA]

Vanessa, pardon me for the repetitious post... but what a wonderfully detailed, informative and helpful post. I don't think most people realized what a proper servicing of a Rolex entailed. I know I didn't. I'm very impressed and appreciative of your post.

Nathaniel

[wileen]

Thank you for the post Vanessa! It was like reading a romance novel, I fell in love with my Rolex's all over again :)

[onkyo]

Very informative post Vanessa.

Thank you so much for taking your time to post it here.

[Skullring]

Vanessa Great post. You are a true professional. I used to think that a service was more expensive than it should be but not anymore. Where are you located?

[Atomant]

Vanessa love reading your posts, always looking forward for it. Ima search all your post in this forum! .

[Vanessa CW21]

Originally Posted by Atomant

Vanessa love reading your posts, always looking forward for it. Ima search all your post in this forum! .

Just don't read them all please! I've gotten carried away a few times with not-so-watch-related topics!!