AD didn't put my name on the Warantee Card

[learningtofly]

Am I right in saying the warranty is only honoured if the card has your name on it (in other words, it's not transferable)?

PS Yes, I know it's mind-boggling that I'm asking the question, but as the owner of 4 Rolex's in total and two at present, I actually only just realised that this might be the case!

[George Ab]

Larry (Tools) posted this some time back on a similar warranty questions.

"Warranty will be valid only if the warranty card is completely filled out by the Official Rolex Jeweler at time of purchase."

[learningtofly]

Originally Posted by George Ab

Larry (Tools) posted this some time back on a similar warranty questions.

"Warranty will be valid only if the warranty card is completely filled out by the Official Rolex Jeweler at time of purchase."

Yes (and thanks), but it still seems ambiguous in that it's unclear if the consumer that wants the warranty honoured has to be the one to whom the watch was sold by the AD on the card.

[DOUBLE 0 SE7EN]

Originally Posted by learningtofly

Yes (and thanks), but it still seems ambiguous in that it's unclear if the consumer that wants the warranty honoured has to be the one to whom the watch was sold by the AD on the card.

yes this needs an answer..

[watchluvr4ever]

Rolex NY has been quoted as saying that they will only honor the warranty to the original purchaser of a watch while Rolex Dallas has said the warranty follows the watch. Knowing this if I ever had a watch in need of warranty service of which I was not the original owner I would just send it to Rolex Dallas.

[HL65]

Again--this one has been covered in past a few times in last year. Rolex has always been good about honoring it. The warranty must have dealer name on watch. If you need watch serviced in first 2 years--just take it in and they will service it. If you want-just write your name on card right before you do so. It is not a huge deal. For now--leave your name off of card unless you find yourself having to do so.

[Alsey]

I'm sure the warranty follows the watch, not the owner...afterall it could be a gift.

I'd be surprised if rsc's didn't know the exact date the watch was originally purchased whether it's on the card or not. From a business standpoint they wouldn't want to guarantee a watch any longer than it was supposed to, ie 2 ys from the original date of purchase. One could buy a nos watch that's been sitting in the shop for 2 yrs then bring it to a rsc after 1 yr with 1yr warranty still remaining and according to the serial it's already 3 yrs old. How can they verify if it's still under warranty...they must wnow from the AD.

[SSSS]

Originally Posted by JennyFurLynn

I would expect you would want your name proudly placed on that warranty! And congrats to you on your purchase!

Thanks! I'm finding I like this watch more everyday I wear it.

[SSSS]

Thank you everyone for the informative replies.

the AD called and left a VM message for me over the weekend saying they wanted to talk to me about the watch they sold me. I suspect they realized their mistake and want me to bring the warantee card in.

I think I feel better with it filled out and I'm guessing its not going to reduce the value any compared to if it wasn't, not that I have any plans to sell it right now.

[Clogger]

Originally Posted by SSSS

Thank you everyone for the informative replies.

the AD called and left a VM message for me over the weekend saying they wanted to talk to me about the watch they sold me. I suspect they realized their mistake and want me to bring the warantee card in.

I think I feel better with it filled out and I'm guessing its not going to reduce the value any compared to if it wasn't, not that I have any plans to sell it right now.

Is the card stamped and dated by the AD? if so quit worrying and leave the name blank, if you have a prob with the watch in the next 2 years, then all yoy have to do is grab a pen and put your name down on the card, this is exactly what I did on my SD that I had a prob with.

The AD's do not have some magic Rolex pen that has to be used on the card.

How would Rolex know if you filled out your name at the time of purchase?? do they carbon date the ink on the card before fixing any issues.??

If the AD does mention this on the phone, just tell them you filled it in at home. If you desperatly need the AD to put your name on, tell them you want some freebies for having to come back in over their mistake

[SSSS]

Originally Posted by Clogger

Is the card stamped and dated by the AD? if so quit worrying and leave the name blank, if you have a prob with the watch in the next 2 years, then all yoy have to do is grab a pen and put your name down on the card, this is exactly what I did on my SD that I had a prob with.

The AD's do not have some magic Rolex pen that has to be used on the card.

How would Rolex know if you filled out your name at the time of purchase?? do they carbon date the ink on the card before fixing any issues.??

If the AD does mention this on the phone, just tell them you filled it in at home. If you desperatly need the AD to put your name on, tell them you want some freebies for having to come back in over their mistake

The card is stamped with the ADs name but no date.

[fly4food84]

This is a great topic.

I recently had my 5513 serviced and the watch is older than me. They did a complete overhaul on it with no warranty card at an authorized AD.

Do any jewelers actually even ask to see a warranty card to perform work? I understand RSC wants to see it, but.... I don't even have it anymore, much less is it in my name. Am I ok if I have to send it in?

[nowayman]

Originally Posted by SSSS

The card is stamped with the ADs name but no date.

If its stamped but without date then no wonder they are calling you up as thats quite an error on their part.

Shame they noticed really..... Apparently rolex do not know when the watch is actually sold so you could have this watch for 3 years until you have a problem and then just date the warranty card yourself so that its within the 24 months and then you would obtain maintenance under warranty.

[gqllc]

leave it blank!

[Bdel]

As long as it is dealer stamped it is OK. If/when you need service just put your name and the "actual" date the watch was purchased. You should be OK as long as the dates jive. Leave it blank for now.

[EchoBlueUK]

Dealer stamped with no date or purchaser name is surely the best situation to be in. Flexible warranty and higher resale value!

[bmrisko]

OP, do you not own a pen?

[kelly23]

I heard once that a body was identified by searching his identity using his Rolex's serial number. A bit morbid but at least his family got him back (along with his Rolex!).

[Richard.]

Leave it blank. If you subsequently sell the watch why would you want to advertise to the 3rd, 4th, 5th etc. owners that it had once been yours. Many ADs leave them blank for some owners (particularly those with high profiles) for this reason.

[Numismatist]

http://www.rolexforums.com/showthread.php?t=144592

Filled in by someone else, but still honered for me...

[rangrov]

I have spoken to my AD about this, apparently rolex sent letters out last year informing the ADs that if they did not fill the owners name on the warranty card, if it goes back for service or repair the AD who sold it will have to pay a premium, He said they had been stung twice so not again.

[rangrov]

P.S plus when the AD sells a rolex he has to put the serial number in his ledger with the date sold so rolex has a thread on the watch, i dont think he has to put the owners name, the warranty goes with the watch not the owner.........

[Aspirin]

me too, it's no big deal!