New Tudor Heritage Chrono back to RSC for Repair

[Rodmo]

Originally Posted by mailman

Good to know they gave you a replacement I wonder what the problem was

I suppose I should have pressed a little to find out what went wrong, but I was so glad to get the new watch that I never thought to do so. My AD said that RSC Toronto needed a part from the mother house, and that this was probably the first HC they had opened up. My suspicion is that the initial problem was simply a loose hand on the stem........I wonder if perhaps they needed a seal or some similar part that is required to be replaced if you open the watch up.

[Watch Professor]

Originally Posted by Bustelo

It's important that with any chrono, the hand should be reset as close to 12 as possible to avoid it slipping on its post. I wouldn't recommend resetting the hand any further off than 5 min from 12 either direction (anywhere between 11 and 1 is safe).

Glad to hear that it's been resolved. As far as the above statement, I never heard this before. What is the source and has anyone else heard this?