How mad are ADs when you exchange a watch?

[al_bongo]

In the UK I don't think staff in any of the chain ADs mind one way or the other.

[Zed Homme]

My AD has taken two watches back from me. One in a trade up, the other in a trade down. I'm sure they werent thrilled, but I bring them enough business that theyll do it for me.

[Baco Noir]

My guess is most ADs just buff and polish them to be pristine again and put them in the case for people to try on and resell them to non-WIS's who won't demand to inspect it under a loupe and peel all the plastic off themselves. That's like going to a car dealership and paying full price for a dealer demo!

[The GMT Master]

Originally Posted by humvee

Who cares!! F'em -- They will take you for all you got so you take them for all you can.

Charming.


Anyway, from my experience, it's not a major issue, although there's not a lot a dealer can do with the watch until a new guarantee card is obtained from Rolex. Call it a minor inconvenience, but if it means a customer ends up going away with a watch they love, then it's an inconvenience worth putting up with

Chris

[Paladin]

Originally Posted by humvee

Who cares!! F'em -- They will take you for all you got so you take them for all you can.

That's one hell of an attitude: you clearly have no honor sir! The rest of us end up having to pay for people like you. No wonder the world is what it is. do for one, am glad I do not have to wake up every morning, subscribing to that moral code, or rather lack thereof, and look in the mirror. your karma must be a bitch.

Getting back on point, I dont think much of someone smart enough to be able to afford a Rolex but not smart enough and having not enough forethought to know what they want BEFORE they buy it.

[ffighter556]

You can bring it back for full refund or exchange within 30 days no questions ask as long as it is unworn. This is at my local dealer.

[chicfarmer1]

Originally Posted by humvee

Who cares!! F'em -- They will take you for all you got so you take them for all you can.

May as well just reach into a case and steal stuff, right?


---
I think an AD will always do what's in its interest in terms of how it handles a customer return.

[masterserg]

Originally Posted by Paladin

Getting back on point, I dont think much of someone smart enough to be able to afford a Rolex but not smart enough and having not enough forethought to know what they want BEFORE they buy it.

I don't think all the serial flippers around will appreciate that comment ...

Personally, I got a Sub C LN, got home, decided I liked the LV better ... asked for an exchange (again, untouched, all stickers, etc.), they accommodated, everybody happy, no big deal.

[Hooper]

Well, I think that as long as a profit is made, the AD is or should cater to the customer ! The AD is not in the business to lose money and who knows a happy customer is one that generally returns.

[liuk3]

Funny the different AD policies.

I have one AD who will provide full money back guarantee if returned within 90 days obviously in brand new condition.

Then, on the other hand, there is an AD close to me who will only provide store credit, and that's if returned within 21 days.

[Paladin]

Originally Posted by masterserg

I don't think all the serial flippers around will appreciate that comment ...

Personally, I got a Sub C LN, got home, decided I liked the LV better ... asked for an exchange (again, untouched, all stickers, etc.), they accommodated, everybody happy, no big deal.

1) I think there is a big difference between what you did and someone wearing the watch up to several weeks and seeking to return. I don't see anything wrong in what you did. You did not take unreasonable or unfair advantage.

2) most all serial flippers (WIS ADD) keep a watch for a much longer time and then flip it. Most all use vendors like the trusted sellers here on TRF where they get pricing that allows them to flip without the high basis of an AD sourced watch and the corresponding the huge loss when they flip in the secondary market.

I love the serial flippers as they are a great source of very nice watches at very fair prices. Heck, someone has to keep the turn rate/ velocity n the watch market up. If everyone bought and never sold we would all be paying full retail

[masterserg]

Originally Posted by Paladin

1) I think there is a big difference between what you did and someone wearing the watch up to several weeks and seeking to return. I don't see anything wrong in what you did. You did not take unreasonable or unfair advantage.

2) most all serial flippers (WIS ADD) keep a watch for a much longer time and then flip it. Most all use vendors like the trusted sellers here on TRF where they get pricing that allows them to flip without the high basis of an AD sourced watch and the corresponding the huge loss when they flip in the secondary market.

I love the serial flippers as they are a great source of very nice watches at very fair prices. Heck, someone has to keep the turn rate/ velocity n the watch market up. If everyone bought and never sold we would all be paying full retail

Agree on 1) and 2)

The AD I bought from would most definitely not accept an exchange / return of a watch once it was worn or sized (nor should they).

[cajunron]

I doubt any AD would be willing to make an even swap on a similarly priced watch that has been obviously worn and/or scratched, UNLESS you have spent beaucoup money there previously. If you do like Dingo, and make a swap with money added, I can see. Otherwise, they aren't making money, and we know they aren't there for our friendship!

[dmauldin]

Should we not leave it up to individual ADs to determine which policy best suits their business model?
So I returned a watch after wearing it several weeks, to upgrade to a model costing $3,000 more than the original. If an AD pays 60% of retail for each new piece, then the price of the second watch I bought covers their cost on the original piece I returned and the second piece I purchased. They now have a couple hundred dollars of profit, plus a barely worn watch worth thousands of dollars to resell and, most importantly, a customer who will refer others to their business and return for future purchases himself.
They made thousands of dollars on me, made me very happy, all for a couple of hours of their time allowing me to try on multiple pieces and sizing my watches for me.
Their profit was made, and they have a new customer for life. Not bad.

[Paladin]

Originally Posted by dmauldin

Should we not leave it up to individual ADs to determine which policy best suits their business model?
So I returned a watch after wearing it several weeks, to upgrade to a model costing $3,000 more than the original. If an AD pays 60% of retail for each new piece, then the price of the second watch I bought covers their cost on the original piece I returned and the second piece I purchased. They now have a couple hundred dollars of profit, plus a barely worn watch worth thousands of dollars to resell and, most importantly, a customer who will refer others to their business and return for future purchases himself.
They made thousands of dollars on me, made me very happy, all for a couple of hours of their time allowing me to try on multiple pieces and sizing my watches for me.
Their profit was made, and they have a new customer for life. Not bad.

Not quite the same thing as simply returning it after several weeks of wear. What your ad did was accept your several week old watch as a "trade in", not unlike how a car dealership would take a trade in, on a more expensive watch.

I doubt the dealer was able to or even tried to sell your first was as new. Your calculations are correct that there is enough margin to allow them to take in "like new" used watches in trade on more expensive models.

If you went in after several weeks and wanted to do an even swap, say from a SS Sub-C to a SS GMT-C or you wanted a full refund then it most likely would have been totally different outcome for you.

[humvee]

Originally Posted by Paladin

That's one hell of an attitude: you clearly have no honor sir! The rest of us end up having to pay for people like you. No wonder the world is what it is. do for one, am glad I do not have to wake up every morning, subscribing to that moral code, or rather lack thereof, and look in the mirror. your karma must be a bitch.

Getting back on point, I dont think much of someone smart enough to be able to afford a Rolex but not smart enough and having not enough forethought to know what they want BEFORE they buy it.

I certainly have no honor but your AD sure has honor, selling YOU the watch for double of what he pays Rolex for it
Maybe I should come to your backyard where I can pluck off the $100 bills cause I tried and tried but the $$ tree just doesn't grow in my backyard ---

[Paladin]

Originally Posted by humvee

I certainly have no honor but your AD sure has honor, selling YOU the watch for double of what he pays Rolex for it
Maybe I should come to your backyard where I can pluck off the $100 bills cause I tried and tried but the $$ tree just doesn't grow in my backyard ---

What do you do for a living and how do you make your money?

Are you so obtuse that you do not understand how retailers make their living and the markups required to do so? Google "keystone markup" and look at the mark ups in the retailing of all high end and luxury goods. Rolex did not start the trend nor is it alone and infact it is in good company worldwide.

Your clear sense of "entitlement" to the property and profit of others is disturbing to say the least.

Maybe you are just " not Rolex material"....

[humvee]

Originally Posted by Paladin

.....
Your clear sense of "entitlement" to the property and profit of others is disturbing to say the least.

Maybe you are just " not Rolex material"....

I am definitely not entitled to a Rolex. IF I have the $$, I buy it. But the question is 'profit to others'. I am not too happy when I see others profit at my expense or profit exuberantly at my expense.

[Andad]

IMO with your attitude and language you are a borderline member on this Forum.

I will say goodbye to you now.

[tomchicago]

Originally Posted by MortgageGuy

Never have done it, cannot tell you. Well, I did have a Rolex go to RSC twice under warranty and they could not resolve the problem, my AD took the watch back and dealt with Rolex so I could have an operational watch but he was perfect since I bought another

THAT is a good AD. I wouldn't dare expect that of any I've ever dealt with.

[sprtrlx]

i know my prior ad had a buyer that came in monthly to pickup used trades,sort of like a used car wholesaler.if somebody came back with a new watch that they didnt like my old ad would let good customers know that the watch would be sent back to rolex to be checked and then it could be sold to the next customer with a fresh warranty.i picked up to gold pieces this way at substantial discounts.one watch was in there palm beach store that was an 18k sub s serial that was issued to me as the original purchaser in 2006.my offer was consistant with what the used value was on the watch at that time.

[DJJon]

Today my AD told me that if I ever want to upgrade a SS to TT, or a TT to precious metal, he will give me 100% of what I paid him in full as part of the upgrade. This does not apply to changing models in the same metal (won't apply full Explorer price for a SS GMT for example).

[liptonnr]

Originally Posted by bgriz

I would think they aren't too thrilled by it.

X2

[F&Iguy]

Originally Posted by Paladin

What do you do for a living and how do you make your money?

Are you so obtuse that you do not understand how retailers make their living and the markups required to do so? Google "keystone markup" and look at the mark ups in the retailing of all high end and luxury goods. Rolex did not start the trend nor is it alone and infact it is in good company worldwide.

Your clear sense of "entitlement" to the property and profit of others is disturbing to say the least.

Maybe you are just " not Rolex material"....

x2 good one, and there will always be takes in the world

[shirtguy]

do they still give you the 2 yr warranty?

[shirtguy]

do you still get the 2 yr warranty?

Originally Posted by Yellowdog

My guess is most ADs just buff and polish them to be pristine again and put them in the case for people to try on and resell them to non-WIS's who won't demand to inspect it under a loupe and peel all the plastic off themselves. That's like going to a car dealership and paying full price for a dealer demo!