Rolex warranty card question.

[arguetaoscar]

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[SpaceWanderer]

Originally Posted by arguetaoscar

Is better (better safe than sorry), that is exactly what I saw today on RSC. Somebody got warranty work done on a watch that the warranty card had a different name than his. I assume they got your info when you filled out the form, but no ID and questioning why your name don't match etc....


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Here's the warranty book from 2014 (it's 5 years now). Again, I'l just restating what Rolex says.

[Watch Professor]

Originally Posted by old expat beast

wrong. It's an unlimited international warranty that follows the watch all over the world. Who owns the watch is irrelevant.

+1

[Old Expat Beast]

Originally Posted by SpaceWanderer

Here's the warranty book from 2014 (it's 5 years now). Again, I'l just restating what Rolex says.

Read carefully, it's the name of the "Rolex Jeweler" whose name should be on the card, not the "consumer".

[arguetaoscar]

Originally Posted by SpaceWanderer

Here's the warranty book from 2014 (it's 5 years now). Again, I'l just restating what Rolex says.

We can have a million posts back and forth, but the reality is, that if a watch is under warranty Rolex will honor the warranty regardless of what the warranty card says. As long as the (original seller) Authorized dealer is on it. That's why many grey market sellers don't provide papers only the box. I don't want to mix apples with oranges, but the same with Apple for example, if your i-device has an issue they will fix or replace regardless of who bought or where you bought the device if it is under warranty.


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[B.B.B.]

Originally Posted by old expat beast

read carefully, it's the name of the "rolex jeweler" whose name should be on the card, not the "consumer".

+ 1

[Ritch99]

Some people will see things as they want to, not as they are. He obviously has a half empty glass and has formed an opinion regardless...lol

[AmbSteve]

Originally Posted by B.B.B.

+ 1

+2...was going to re-iterate the same thing.

[SpaceWanderer]

Originally Posted by B.B.B.

+ 1

You do see where it says the card must be "completely filled in" as part of the warranty, don't you? That includes (on my card) "name of purchaser." It has to be sold to a consumer as per the warranty stipulation in the previously cited law. A guy who resells watches as new is not a consumer in this transaction. I said this over and over again: it doesn't mean Rolex won't fix a problem, especially if it's minor. It means they have no obligation to do so under the warranty because the conditions for the warranty to be valid are not met. I'm just pointing out the conditions of the warranty.

[Old Expat Beast]

Originally Posted by SpaceWanderer

You do see where it says the card must be "completely filled in" as part of the warranty, don't you? That includes (on my card) "name of purchaser." It has to be sold to a consumer as per the warranty stipulation in the previously cited law. A guy who resells watches as new is not a consumer in this transaction. I said this over and over again: it doesn't mean Rolex won't fix a problem, especially if it's minor. It means they have no obligation to do so under the warranty because the conditions for the warranty to be valid are not met. I'm just pointing out the conditions of the warranty.

The card can be "completely filled in" with the original purchaser's name, and still be valid for subsequent owners. Warranty follows the watch, not the owner.

[Runnin' Rebel]

My 116710 had an issue with the hour hand jumping, bought from a trusted seller with someone else name on the card. It was sent to Dallas under my name and no issues getting warranty work done.

[Runnin' Rebel]

Why is this topic always a sh!t storm

[jeffgo888]

Originally Posted by SpaceWanderer

You do see where it says the card must be "completely filled in" as part of the warranty, don't you? That includes (on my card) "name of purchaser." It has to be sold to a consumer as per the warranty stipulation in the previously cited law. A guy who resells watches as new is not a consumer in this transaction. I said this over and over again: it doesn't mean Rolex won't fix a problem, especially if it's minor. It means they have no obligation to do so under the warranty because the conditions for the warranty to be valid are not met. I'm just pointing out the conditions of the warranty.

I agree in SOME manner. The CARD has to be FILLED OUT PROPERLY for a consumer to RECEIVE warranty. This means, OFFICIAL ROLEX Jeweler, and NAME OF PURCHASER on the card ( even THIS is debatable). But lets assume that I bought a 116610 LN from Mr. Jordan , who bought it from Lee jewelers, AN OFFICIAL Rolex Jeweler. 6 months later, he sells it to me.
6 months later, it encounters a problem. So I send it in for repair, UNDER WARRANTY.
The question; Will ROLEX DENY my claim? No, they WON"t.
Why WOULD they? Its a VALID WATCH purchased from an OFFICIAL DEALER. Those conditions are MET. Period. They ARE LEGALLY liable to provide service. What generosity are you referring to? This is business.
Its a WATCH UNDER warranty. They HAVE to fix it. There is NO ambiguity about this language.
The watch COULD have passed through 10 OWNERS in 2 years, it DOESNT MATTER. Warranty is 3 years, then 3 years it is.

[EdipisReks]

Originally Posted by SpaceWanderer

Here's the warranty book from 2014 (it's 5 years now). Again, I'l just restating what Rolex says.

Reading comprehension.

[Old Expat Beast]

Originally Posted by jeffgo888

I agree in SOME manner. The CARD has to be FILLED OUT PROPERLY for a consumer to RECEIVE warranty. This means, OFFICIAL ROLEX Jeweler, and NAME OF PURCHASER on the card ( even THIS is debatable). But lets assume that I bought a 116610 LN from Mr. Jordan , who bought it from Lee jewelers, AN OFFICIAL Rolex Jeweler. 6 months later, he sells it to me.
6 months later, it encounters a problem. So I send it in for repair, UNDER WARRANTY.
The question; Will ROLEX DENY my claim? No, they WON"t.
Why WOULD they? Its a VALID WATCH purchased from an OFFICIAL DEALER. Those conditions are MET. Period. They ARE LEGALLY liable to provide service. What generosity are you referring to? This is business.
Its a WATCH UNDER warranty. They HAVE to fix it. There is NO ambiguity about this language.
The watch COULD have passed through 10 OWNERS in 2 years, it DOESNT MATTER. Warranty is 3 years, then 3 years it is.

Yep, and worldwide. I've had RSC warranty work done in Hong Kong for watches bought in Italy and in Saudi Arabia. Neither had my name on the card.

[MahdiyaDad]

Day 5...

[Verdi]

In Middle East they don't write your name on the card. It's irrelevant to them. Warranty is valid regardless.

Both my watches are from Rolex boutique and there is no name on the card!

[Koala]

Originally Posted by EdipisReks

It's no different from buying cars. I like to buy my cars a couple years old with low mileage, because I like to let other people pay the initial depreciation. When I bought my GTI last year, I inherited the balance of the original warranty, despite the fact that the original owner's name was on things, because in Ohio, a state where VW sells cars, the law is that manufacturer warranties follow the product, as long as it's a state where the product can be purchased new. This even happens with grey market products. I bought a grey market Nikon D600 when they came out, and it broke, no fault of my own. Nikon honored the warranty, no questions asked. It would be the same way with a watch, or a computer, or a warrantied terrier.

I buy my cars the same exact way. Let the first guy take the initial depreciation hit.

[EdipisReks]

Originally Posted by Koala

I buy my cars the same exact way. Let the first guy take the initial depreciation hit.

Bingo.

[brmeyers]

Suggestion to SpaceWanderer:
Let it go my friend, don't worry be happy.
If a RSC will fix the problem as you repeatedly say they probably will, what difference does it make?
Besides, there are many VERY experienced buyers chiming in here and I have yet to hear someone say that they have by denied service with a warranty card having someone elses name or no name at all?
Relax and enjoy the day

[Snow-Dweller]

Originally Posted by Clivek

I know the Italians....that means January 2015. Leave as is, and don't worry.

Originally Posted by B.B.B.

Lol

Originally Posted by Old Expat Beast

The figure on the left, under the two lines, is a one. That's how they write 1 in Europe.

Originally Posted by B.B.B.

Ohh wow that's interesting. Thank you Adam for that great info.

I did tell you!

[Muzz]

The card is swiped at the time of purchase. Really doesn't matter what is written on the card anymore.

[HL65]

Originally Posted by Old Expat Beast

The card can be "completely filled in" with the original purchaser's name, and still be valid for subsequent owners. Warranty follows the watch, not the owner.

Correct.

[Gerry62]

Originally Posted by Old Expat Beast

Read carefully, it's the name of the "Rolex Jeweler" whose name should be on the card, not the "consumer".

correct !

[Tools]

Here's the deal:

If it is a valid warranty it will be honored worldwide.

Valid is the key word. If it is a Grey Market watch it is sold without a valid warranty (as is the case with any Grey Market product) and Rolex makes that determination. Yes, I know that some claim that they got their Grey Market watch fixed under warranty - good for you, but it didn't come with a valid warranty and you just got great customer service and milked the system.

A used watch, or one purchased from an AD for you by someone else (a reseller) likely does have a valid warranty.

When you buy on-line and through non-authorized channels you accept the "risk" that you may be buying a watch without a valid warranty. It's a cost/risk that you choose.

Why do so many want to buy at rock bottom prices from questionable sources and then whine about "is my warranty going to be valid". If it's going to cost you sleep at night get it from a proper AD.

[shoppy]

My new Rolex brought on Thursday last week with 5 years warranty only has the date and the AD's details not mine, told no longer required to have my name. They swiped it to activate warranty but this transmits no personal data I was told.

Simon