Ugh

[squeaks376]

Originally Posted by sportsmaven20

Gillyebear, I just looked at your "Traded In" thread and it looks likes the chip is on the crystal based on your photos...if the photos were taken of the watch on your wrist at the Rolex Boutique in Orlando, I would take it back to them and show them the evidence, along with asking them to either replace the crystal or exchange it for another watch.

Thanks for catching that!

[sportsmaven20]

Originally Posted by squeaks376

I'm "the husband". I spoke to the dealer today and explained that there was no way she did this and it was there before. They said to bring it in and they would exchange for another. No hassle from them at all. We do have a good relationship with all the salespeople in there and I'm sure this helps. We'll see tomorrow when it goes in! Huge thank you to sportmaven20 for catching that!

Glad the dealer offered to exchange the watch for another one...that was the right thing to do!

Make sure to post pictures of the new watch!

[pfg1]

I'll bet the dealer knew about the chipped crystal before you bought it......glad to hear that you will get a new watch......and kudos to TRF community for catching the chip in the original dealer pic! Dang!!

[Ruud Van Driver]

Originally Posted by sportsmaven20

Gillyebear, I just looked at your "Traded In" thread and it looks likes the chip is on the crystal based on your photos...if the photos were taken of the watch on your wrist at the Rolex Boutique in Orlando, I would take it back to them and show them the evidence, along with asking them to either replace the crystal or exchange it for another watch.

Great spot, that man

[ec51]

great catch...!

[Bluside]

Any update on this issue?

[JUSTIFIED]

Great catch by Sportsmaven20! Glad it all worked out with the AD.

This goes to show that posting something that may seem trivial to many can lead to a positive outcome for the poster.

[Gillyebear]

Hi guys, sorry I haven't updated. I don't get ( or figured out how to) notifications. I went in to the store the next day and showed the chip. They didn't have replacement one there. They ordered it from another store nearby. Went back the next day to get new one. They had saved my old one to show me that they were giving me a new one and that they just didn't replace the crystal. They were super nice and so easy to deal with.
Thanks again for those who pointed out the chip. You guys are great!!! Made me feel a little special that you guys took the time to compare and to give me advice. I can't say thank you enough!!!


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[Gillyebear]

Originally Posted by Bluside

I hope you work it out with your dealer. They should take care of you since you have the proof.



BTW... My wife has the same super power as you. She's also a nurse. Great profession.

Thank you :)


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[Gillyebear]

Originally Posted by Gillyebear

Hi guys, sorry I haven't updated. I don't get ( or figured out how to) notifications. I went in to the store the next day and showed the chip. They didn't have replacement one there. They ordered it from another store nearby. Went back the next day to get new one. They had saved my old one to show me that they were giving me a new one and that they just didn't replace the crystal. They were super nice and so easy to deal with.
Thanks again for those who pointed out the chip. You guys are great!!! Made me feel a little special that you guys took the time to compare and to give me advice. I can't say thank you enough!!!


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I had my husband call; I HATE confrontation. I don't even like sending food back.


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[HogwldFLTR]

Great outcome!!! Congratulations!!!