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AS1 · 3 June 2016, 05:42 AM

outrageous given the amount of pieces you've bought from them!

superdog · 3 June 2016, 05:43 AM

I have a super sneaky suspicion that my AD would do the same thing. I also "#1" on their list.

And I also do a lot of business with them.

Truthfully though, I am not sure that I would care. It is a tough world and AD's have to deal with a TON of BS.

They now finally have a watch that everyone really really wants to get. So instead of tons of people shopping for the best discount, they are in the drivers seat.

AND they want to please everyone. Especially their bigger customers.

IMHO, cut them some slack. Call them out on it, tell them that you totally understand but that you are understandably disappointed. I bet it will work wonders.

But for sure, don't sweat this. Its just a watch. And no one is purposely disrespecting you. They are doing the best they can.

Hollister · 3 June 2016, 05:46 AM

Get your deposit back, and never go in that shop again.

joli160 · 3 June 2016, 05:47 AM

Quote:

Originally Posted by bigsmall

One visit, just to take out my 1k and walk out to see another AD.

never to return

anothernewphone · 3 June 2016, 05:47 AM

You should have taken a picture of the watch / warranty card and sent it over to them, asking why it wasn't on your wrist yet.

japenney · 3 June 2016, 05:48 AM

Quote:

Originally Posted by superdog

I have a super sneaky suspicion that my AD would do the same thing. I also "#1" on their list.

And I also do a lot of business with them.

Truthfully though, I am not sure that I would care. It is a tough world and AD's have to deal with a TON of BS.

They now finally have a watch that everyone really really wants to get. So instead of tons of people shopping for the best discount, they are in the drivers seat.

AND they want to please everyone. Especially their bigger customers.

IMHO, cut them some slack. Call them out on it, tell them that you totally understand but that you are understandably disappointed. I bet it will work wonders.

But for sure, don't sweat this. Its just a watch. And no one is purposely disrespecting you. They are doing the best they can.

I like your suggestion. I bet if you approach it in this manner they will have even more respect for you as a person & customer and get you that Daytona very quickly.

jzack10 · 3 June 2016, 05:50 AM

Don't jump to conclusions. Phone the store and tell them. If they admit to it, never go back there (and let them damn well know that you won't be back).

THC · 3 June 2016, 05:53 AM

Colemaaannnnn !!!! That's My CAAAAARRRRRRRR !!!!!

Chadridv · 3 June 2016, 05:54 AM

Quote:

Originally Posted by jzack10

Don't jump to conclusions. Phone the store and tell them. If they admit to it, never go back there (and let them damn well know that you won't be back).

and if they don't admit it, either they're lying or the guy with the ADs bag, and brand new daytona-C in the same area as the AD is lying.

It's possible the random guy is lying, but why would he?

Anyway, I would probably have more respect for the AD if they admit to it and offer a make good.

DPE · 3 June 2016, 05:54 AM

How do you that the other person was not No 1 and his came in and moved you to No1 postion when you asked ?

Baco Noir · 3 June 2016, 05:55 AM

I would go into the store and discuss it with them calmly and be sure to point out that you were lied to when told that they were still waiting for the 1st one to come in. See how they handle that and then decide if you continue to do business with them or go somewhere else.

guy369 · 3 June 2016, 05:57 AM

Quote:

Originally Posted by Lightforce1911

i woulda personally called them and flipped out lol.

Me too

rebel_1 · 3 June 2016, 05:59 AM

Unless your guy / gal is the sales manager or store owner, it's a very real possibility that someone else sold that watch without your guy's knowledge. In the end though, I wouldn't be too upset. Perhaps initially I'd be a little disappointed, but in the end, it really isn't that big of a deal. If not for this website building its own hype, I'd bet most of us wouldn't be as excited / addicted as we are in general and about this watch in particular. Almost reminds me of the Panerai craze several years ago. Talk about some disappointed people!

ronricks · 3 June 2016, 05:59 AM

Seems the "you are #1 on the list" is the new "Rolex is raising prices any day now" pitch from AD's.

WAK4 · 3 June 2016, 06:00 AM

Quote:

Originally Posted by superdog

I have a super sneaky suspicion that my AD would do the same thing. I also "#1" on their list.

And I also do a lot of business with them.

Truthfully though, I am not sure that I would care. It is a tough world and AD's have to deal with a TON of BS.

They now finally have a watch that everyone really really wants to get. So instead of tons of people shopping for the best discount, they are in the drivers seat.

AND they want to please everyone. Especially their bigger customers.

IMHO, cut them some slack. Call them out on it, tell them that you totally understand but that you are understandably disappointed. I bet it will work wonders.

But for sure, don't sweat this. Its just a watch. And no one is purposely disrespecting you. They are doing the best they can.

I agree with all of this. The main issue I would have is if they in fact did lie - the whole "we didn't get one yet" line while they apparently did.

My AD management is playing some kind of game with the one they got - I think the salesman I deal with was frustrated about it - and what annoyed me is I felt I was being fed a line of BS about it. Be honest, tell me there are others being taken care of. I'll be pissed but I'll "get it" and get over it. But don't play games and lie.

blakeegan · 3 June 2016, 06:04 AM

A. It's just a watch.
B. I find it odd you aren't on a first name basis with your salesperson's manager or the AD owner if you're one of their best customers? I'm guessing those that do have that rapport are getting the watches first before they start on "the list."

When I asked when I'd be getting one I was told "you'll get one this year, but all you guys think you're way more important than you really are. Just be patient."

jzack10 · 3 June 2016, 06:06 AM

Quote:

Originally Posted by ronricks

Seems the "you are #1 on the list" is the new "Rolex is raising prices any day now" pitch from AD's.

AS1 · 3 June 2016, 06:11 AM

Quote:

Originally Posted by WAK4

I agree with all of this. The main issue I would have is if they in fact did lie - the whole "we didn't get one yet" line while they apparently did.

My AD management is playing some kind of game with the one they got - I think the salesman I deal with was frustrated about it - and what annoyed me is I felt I was being fed a line of BS about it. Be honest, tell me there are others being taken care of. I'll be pissed but I'll "get it" and get over it. But don't play games and lie.

absolutely right, lying to a customer who has spent that sort of money is just inexcusable.

RHJ · 3 June 2016, 06:23 AM

Quote:

Originally Posted by 3130by1213

I wouldn't spend another dollar with them.

Same thought here! An agreement is to be respected.. Still more with an 8PM-Customer

superdog · 3 June 2016, 06:25 AM

Quote:

Originally Posted by WAK4

I agree with all of this. The main issue I would have is if they in fact did lie - the whole "we didn't get one yet" line while they apparently did.

My AD management is playing some kind of game with the one they got - I think the salesman I deal with was frustrated about it - and what annoyed me is I felt I was being fed a line of BS about it. Be honest, tell me there are others being taken care of. I'll be pissed but I'll "get it" and get over it. But don't play games and lie.

I hear you, and I can relate.

However, we can never tell exactly what happened in many situations. Maybe someone just did not know what went down.

And maybe someone did lie. But it is possible that they were stuck between a rock and a hard place. And they thought that it would never come out at that they lied and it would be no big deal.

They are not necessarily playing games. It is possible someone just got nervous and this was the easy way out, hoping not to piss off a customer. But sometimes, that is inevitable.

I still say address it, but be empathetic. My guess is that this is the best, fastest route to ultimately getting what you want.

Z06Chris · 3 June 2016, 06:29 AM

It is what it is. What sucks is it's hard to just get the deposit back and leave knowing the huge lists all the other ad's already have. Just take a deep breath and be patient. Ask them about what happened, but I wouldn't be super upset about it.

judson · 3 June 2016, 06:29 AM

My problem is that they lied to you. Get to the bottom of that first, then decide where to do business. I actually think that in this situation putting down $1k was not a good idea, in their mind you are definitely buying from them so they can make you wait, the other bloke might have purchased his somewhere else if they didn't sell to him.

qhbl · 3 June 2016, 06:30 AM

Quote:

Originally Posted by blakeegan

A. It's just a watch.
B. I find it odd you aren't on a first name basis with your salesperson's manager or the AD owner if you're one of their best customers? I'm guessing those that do have that rapport are getting the watches first before they start on "the list."

When I asked when I'd be getting one I was told "you'll get one this year, but all you guys think you're way more important than you really are. Just be patient."

I'd tell then that this tone/line of voice isn't acceptable.

theken · 3 June 2016, 06:40 AM

I would wager the customer you met a personal friend with the owner of the store and the watch never made it to the sales floor.
If would calmly address this with the salesperson and ask him to relay your conversation to the owner.
At the ADs I do business, the owner calls the shots, not the saleperson.
You gain nothing by confronting the saleperson imho.

TheRolexKingofLV · 3 June 2016, 06:40 AM

Walk in and get your deposit back. Then when the fake-smiled Manager asks why, explain to them exactly why. That you do not do business with LIARS.

Then take your 6 figure business elsewhere, where it is TRULY appreciated.

peterskinner · 3 June 2016, 06:51 AM

It's good that people emphasise being calm and polite; in the end it's just a mass-produced watch, that's all. The rest is a kind of consumerist hysteria. Who really knows about all these 'lists' , or what jewellers really think.
My own approach is that if a watch is on some sort of 'list' I buy something else. Goodness knows, there are plenty of great watches to choose from. Something for everyone.

GB-man · 3 June 2016, 06:52 AM

Quote:

Originally Posted by blakeegan

A. It's just a watch.

B. I find it odd you aren't on a first name basis with your salesperson's manager or the AD owner if you're one of their best customers? I'm guessing those that do have that rapport are getting the watches first before they start on "the list."

When I asked when I'd be getting one I was told "you'll get one this year, but all you guys think you're way more important than you really are. Just be patient."

worst salesman of the year award goes to....

jonnyz1245 · 3 June 2016, 06:54 AM

I'd call and speak to the manager. If they say they are still waiting for their first one, I would call them out on it, ask for my money back, and take my business elsewhere. I wouldn't even give them a chance to earn it back. When I spend 100K at a place I expect to be treated with repspect.

artschool · 3 June 2016, 06:55 AM

you should do a 360 and walk away

Patton250 · 3 June 2016, 06:57 AM

Quote:

Originally Posted by blakeegan

A. It's just a watch.
B. I find it odd you aren't on a first name basis with your salesperson's manager or the AD owner if you're one of their best customers? I'm guessing those that do have that rapport are getting the watches first before they start on "the list."

When I asked when I'd be getting one I was told "you'll get one this year, but all you guys think you're way more important than you really are. Just be patient."

Quote:

Originally Posted by GB-man

worst salesman of the year award goes to....

No doubt. If a Rolex salesperson said that to me I would never buy another Rolex again from that AD for the rest of my life. More than that I would tell every single person I talked to that would listen for at least a month and then I would tell every WIS person I know for the rest of my life. Wow. Unbelievable

3 June 2016, 05:43 AM	#32
superdog 2024 Pledge Member Join Date: Oct 2011 Real Name: Seth Location: nj Watch: Omega Posts: 24,827	I have a super sneaky suspicion that my AD would do the same thing. I also "#1" on their list. And I also do a lot of business with them. Truthfully though, I am not sure that I would care. It is a tough world and AD's have to deal with a TON of BS. They now finally have a watch that everyone really really wants to get. So instead of tons of people shopping for the best discount, they are in the drivers seat. AND they want to please everyone. Especially their bigger customers. IMHO, cut them some slack. Call them out on it, tell them that you totally understand but that you are understandably disappointed. I bet it will work wonders. But for sure, don't sweat this. Its just a watch. And no one is purposely disrespecting you. They are doing the best they can. __________________ If happiness is a state of mind, why look anywhere else for it? IG: gsmotorclub IG: thesawcollection (Both mostly just car stuff)

3 June 2016, 05:55 AM	#41
Baco Noir "TRF" Member Join Date: Dec 2007 Real Name: Roger Location: Colorado Watch: this ya'll Posts: 4,962	I would go into the store and discuss it with them calmly and be sure to point out that you were lied to when told that they were still waiting for the 1st one to come in. See how they handle that and then decide if you continue to do business with them or go somewhere else. __________________ Current Collection: Rolex 126619LB, 116710BLNR, and 216570 polar Explorer II; Omega Apollo 8 Speedmaster and Planet Ocean 42; Tudor BB Bronze Bucherer Blue Edition; Nomos Neomatik 42; Breitling Aerospace, Avenger Blackbird, & SuperOcean 44; Doxa 300 Pro Carbon; Stowa Limette; Laco Napa Flieger; Mickey Mouse Timex Electric; and dare I say it...an Apple Watch too

3 June 2016, 05:59 AM	#43
rebel_1 "TRF" Member Join Date: May 2010 Location: Florida Posts: 2,132	Unless your guy / gal is the sales manager or store owner, it's a very real possibility that someone else sold that watch without your guy's knowledge. In the end though, I wouldn't be too upset. Perhaps initially I'd be a little disappointed, but in the end, it really isn't that big of a deal. If not for this website building its own hype, I'd bet most of us wouldn't be as excited / addicted as we are in general and about this watch in particular. Almost reminds me of the Panerai craze several years ago. Talk about some disappointed people! __________________ Official Member: 'Perpetual 30' Vegas International GTG 2016 Official Member "WIS-CON" Las Vegas International GTG 2017

3 June 2016, 06:40 AM	#55
TheRolexKingofLV "TRF" Member Join Date: Jul 2015 Real Name: Trace Location: Vegas/Bay Area Posts: 9,234	Walk in and get your deposit back. Then when the fake-smiled Manager asks why, explain to them exactly why. That you do not do business with LIARS. Then take your 6 figure business elsewhere, where it is TRULY appreciated. __________________ Official Host "The Penthouse Party" Las Vegas 2018 Instagram @tracenunes

3 June 2016, 05:42 AM	#31
AS1 "TRF" Member Join Date: Mar 2014 Location: NYC / Milan Watch: 6263 Posts: 3,938	outrageous given the amount of pieces you've bought from them!

3 June 2016, 05:46 AM	#33
Hollister Banned Join Date: Apr 2016 Real Name: James Location: UK Watch: 114300 Posts: 1,750	Get your deposit back, and never go in that shop again.

3 June 2016, 05:47 AM	#35
anothernewphone Banned Join Date: Feb 2013 Real Name: Bill Location: Plymouth Meeting Watch: 116520 Posts: 3,209	You should have taken a picture of the watch / warranty card and sent it over to them, asking why it wasn't on your wrist yet.

3 June 2016, 05:50 AM	#37
jzack10 "TRF" Member Join Date: May 2016 Location: London, England Posts: 28	Don't jump to conclusions. Phone the store and tell them. If they admit to it, never go back there (and let them damn well know that you won't be back).

3 June 2016, 05:53 AM	#38
THC 2024 SubLV41 Pledge Member Join Date: Jun 2013 Real Name: Tom Location: Mandeville La Watch: 126333 Posts: 10,660	Colemaaannnnn !!!! That's My CAAAAARRRRRRRR !!!!!

3 June 2016, 05:54 AM	#40
DPE "TRF" Member Join Date: Oct 2014 Location: uk Posts: 1,050	How do you that the other person was not No 1 and his came in and moved you to No1 postion when you asked ?

3 June 2016, 05:59 AM	#44
ronricks 2024 Pledge Member Join Date: Jun 2013 Location: ATL Watch: 126610LV Posts: 2,746	Seems the "you are #1 on the list" is the new "Rolex is raising prices any day now" pitch from AD's.

3 June 2016, 06:04 AM	#46
blakeegan Banned Join Date: Apr 2013 Location: San Francisco Watch: 5905P, 5711 Posts: 119	A. It's just a watch. B. I find it odd you aren't on a first name basis with your salesperson's manager or the AD owner if you're one of their best customers? I'm guessing those that do have that rapport are getting the watches first before they start on "the list." When I asked when I'd be getting one I was told "you'll get one this year, but all you guys think you're way more important than you really are. Just be patient."

3 June 2016, 06:29 AM	#51
Z06Chris "TRF" Member Join Date: Apr 2016 Location: Atlanta, GA Posts: 81	It is what it is. What sucks is it's hard to just get the deposit back and leave knowing the huge lists all the other ad's already have. Just take a deep breath and be patient. Ask them about what happened, but I wouldn't be super upset about it.

3 June 2016, 06:29 AM	#52
judson "TRF" Member Join Date: Sep 2011 Location: USA Watch: changes depending Posts: 800	My problem is that they lied to you. Get to the bottom of that first, then decide where to do business. I actually think that in this situation putting down $1k was not a good idea, in their mind you are definitely buying from them so they can make you wait, the other bloke might have purchased his somewhere else if they didn't sell to him.

3 June 2016, 06:40 AM	#54
theken "TRF" Member Join Date: Mar 2009 Location: USA Watch: GMT-Master II Posts: 3,417	I would wager the customer you met a personal friend with the owner of the store and the watch never made it to the sales floor. If would calmly address this with the salesperson and ask him to relay your conversation to the owner. At the ADs I do business, the owner calls the shots, not the saleperson. You gain nothing by confronting the saleperson imho.

3 June 2016, 06:51 AM	#56
peterskinner "TRF" Member Join Date: Mar 2016 Location: East Sussex U Posts: 1,351	It's good that people emphasise being calm and polite; in the end it's just a mass-produced watch, that's all. The rest is a kind of consumerist hysteria. Who really knows about all these 'lists' , or what jewellers really think. My own approach is that if a watch is on some sort of 'list' I buy something else. Goodness knows, there are plenty of great watches to choose from. Something for everyone.

3 June 2016, 06:54 AM	#58
jonnyz1245 2024 Pledge Member Join Date: Dec 2010 Location: Earth Posts: 2,324	I'd call and speak to the manager. If they say they are still waiting for their first one, I would call them out on it, ask for my money back, and take my business elsewhere. I wouldn't even give them a chance to earn it back. When I spend 100K at a place I expect to be treated with repspect.

3 June 2016, 06:55 AM	#59
artschool "TRF" Member Join Date: Aug 2012 Location: uk Posts: 1,215	you should do a 360 and walk away

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