Moisture ingress to 5711

[texex91]

Originally Posted by Snow-Dweller

I do feel like I'm reading about an awful lot of issues with Pateks in recent times. I have my name down for a 5711, but unfortunately this does not inspire confidence.

Just remember Patek makes about 55k watches per year (recently announced a decrease in that number) and like any watch company you will have issues.

I realize many expect Patek watch to be 'perfect'--they are not and will never be.

What you read here is a VERY small sub-set of actual owners (look how many are made a year).

I would not let a few pronounced examples stop you from enjoying the brand.

[youthagainsttt]

Originally Posted by Snow-Dweller

I do feel like I'm reading about an awful lot of issues with Pateks in recent times. I have my name down for a 5711, but unfortunately this does not inspire confidence.

I had the 5712 as my next watch but now like yourself I'm less keen

Hope it all works out for the OP

[Snow-Dweller]

Originally Posted by youthagainsttt

I had the 5712 as my next watch but now like yourself I'm less keen



Hope it all works out for the OP

....and this is before we talk about the amount of time PP appear to take to put problems right/service

[soundserious]

Crown wasn't screwed down I'm sure.

[lapince]

Originally Posted by Snow-Dweller

I do feel like I'm reading about an awful lot of issues with Pateks in recent times. I have my name down for a 5711, but unfortunately this does not inspire confidence.

A mechanical thing, car, computer, TV, and of course watches, are just that mechanical, so a very small percent of them can fail, what is important is how the company takes care of you when this happens.

Originally Posted by youthagainsttt

I had the 5712 as my next watch but now like yourself I'm less keen

Hope it all works out for the OP

Too bad, you'll be missing out on the best, IMHO, SS watch available

[waspy1]

Here's a pic taken directly after my swim. Crown looks secure from this pic. Felt tight the next day also when I checked.




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[mineral]

Sorry to hear that and strongly advise to have it checked ASAP since it can see the fog form as result of condensation to prevent any further damage.

[soundserious]

Oh I'm sure you're correct it was screwed down, just saying. The key issue here is not the swimming but the AC your hand was next to. Obviously it was very cold and you got some condensation. Has the condensation gone away?

[benlee]

Originally Posted by locutus49

Not good. Hope you get it fixed. But a lesson to the rest of us: don't go swimming with a Nautilus.

How ironic. Nautilus is actually named after a sea creature.

[waspy1]

Originally Posted by soundserious

Oh I'm sure you're correct it was screwed down, just saying. The key issue here is not the swimming but the AC your hand was next to. Obviously it was very cold and you got some condensation. Has the condensation gone away?

The condensation clears when it's warm (tropical climate here). Reappears in air conditioned rooms though. Around 20 deg c. It has never happened previously.


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[soundserious]

Leave it unscrewed and dump it in minute rice (uncooked silly), leave overnight

[KarlS]

Originally Posted by soundserious

Crown wasn't screwed down I'm sure.

I am agreeing with you on this. It's a simple mistake for the life of me can't think of why there would be such a mechanical defect.

[waspy1]

Originally Posted by soundserious

Leave it unscrewed and dump it in minute rice (uncooked silly), leave overnight

Tried with regular dry rice. Still no bueno


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[Passionata]

Originally Posted by waspy1

Tried with regular dry rice. Still no bueno


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Gents this dry rice method is BS ,opening the case to let it dry or heating it up with open crown ,afaik Nautilus has no crown tube gasket if so than there s a good chance drying out more or less.

[waspy1]

Originally Posted by Passionata

Gents this dry rice method is BS ,opening the case to let it dry or heating it up with open crown ,afaik Nautilus has no crown tube gasket if so than there s a good chance drying out more or less.

I also left it in my hot car with the crown out.


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[Passionata]

Originally Posted by waspy1

I also left it in my hot car with the crown out.


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Doubt it d caise further harm but your car isn t airtight i guess so the humidity inside mudt be on same high level as in your country in general ,the idea to get the moisture out with heating the watch w a hairdrier on moderate level in an airconditioned rool(where the humidity is low)may serve better the purpose.But all this hints are just ER bringing to a watchmaker and let it open or send it to PP d be the ideal solution.

[waspy1]

Originally Posted by Passionata

Doubt it d caise further harm but your car isn t airtight i guess so the humidity inside mudt be on same high level as in your country in general ,the idea to get the moisture out with heating the watch w a hairdrier on moderate level in an airconditioned rool(where the humidity is low)may serve better the purpose.But all this hints are just ER bringing to a watchmaker and let it open or send it to PP d be the ideal solution.

Yeah fair point. It'll be with the AD in KL later today. Hopefully they'll get it to the PP service centre in Singapore ASAP.


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[KarlS]

Interesting observation. I have zero interest in AP and never read the thread but then I saw a heading where it seems an AP had a similar issue. What struck me is the same problem (shower versus splashing in the surface of a pool) and the same offering of help I.t.o of rice (one very funny post about it will work if all the grains suck together very hard) and hair dryers. What was absent were the malcontents moaning about how everything has gone to crap, I sold everything to buy a Tissot et al. No haters just supportera. Wonder why

[PVR]

Ok, let's try and think about this logically fellas..

Texex91 seems to think we are a "a VERY small sub-set of actual owners" and while that is true, keep in mind that the percentages of problems are very high based on our membership. How many PP owners do you really think bother joining or posting on forums? Probably less than 1%. But if 10% of US have problems can you possibly imagine how many non members that never post are having problems?

One other point to make.. if the number of problems is so small then why the hell does it take them 6 months to do a service of any kind? Too few technicians or too many watches with issues.. Think about that.

Finally, like another posted stated, SH-T happens. But, the way a company handles their problems is what counts and PP constantly drops the ball with their customers. I have always felt that a watch that is defective right out of the bag should be brought to the front of the line. A new customer and new watch should take precedent over anything else. To wait 6 months for a brand new watch to be corrected is absurd and only a desperate fool would wait.

As far as the OP's moisture problem, the answer will be simple.

PP wil screw down the crown and pressure test the watch. If it fails then it was the gasket, if it passes then he had to have left the crown unscrewed. If a gasket fails it doesnt fix itself so, they will know the truth. Whether or not they admit it was a QC problem or not is another matter and I don't trust them for anything at this point.

[texex91]

Originally Posted by PVR

Ok, let's try and think about this logically fellas..

Texex91 seems to think we are a "a VERY small sub-set of actual owners" and while that is true, keep in mind that the percentages of problems are very high based on our membership. How many PP owners do you really think bother joining or posting on forums? Probably less than 1%. But if 10% of US have problems can you possibly imagine how many non members that never post are having problems?

One other point to make.. if the number of problems is so small then why the hell does it take them 6 months to do a service of any kind? Too few technicians or too many watches with issues.. Think about that.

Finally, like another posted stated, SH-T happens. But, the way a company handles their problems is what counts and PP constantly drops the ball with their customers. I have always felt that a watch that is defective right out of the bag should be brought to the front of the line. A new customer and new watch should take precedent over anything else. To wait 6 months for a brand new watch to be corrected is absurd and only a desperate fool would wait.

As far as the OP's moisture problem, the answer will be simple.

PP wil screw down the crown and pressure test the watch. If it fails then it was the gasket, if it passes then he had to have left the crown unscrewed. If a gasket fails it doesnt fix itself so, they will know the truth. Whether or not they admit it was a QC problem or not is another matter and I don't trust them for anything at this point.

Yes and no.

At the end of the day, you can go to any sub forum and find issues. And yes this is a small sub-set of actual owners, as you agreed.

Do I think PP is handling their servicing in a timely manner. Absolutely not.

However, if I based my buying decisions upon forums and every review I read online, I would own nothing.

So I think we agree, Patek SHOULD/MUST improve their service times.

Would it stop me from buying one--probably not.

My .02.

[KarlS]

sometimes I also wonder (not in this incident) is how often we blame the manufacturer for our own stupidity!

[texex91]

Originally Posted by KarlS

sometimes I also wonder (not in this incident) is how often we blame the manufacturer for our own stupidity!

In some cases I'm sure.

Things like sticking dates, pushers falling out, watches stopping, etc... probably don't have much to do with owner error as much.

[martinr]

QC needs improvement but it's really the extremely long service or repair times that are the problem. It's one thing to spend 25-100K + and have a problem or defect if it's taken care of in a reasonable amount of time, completely different then having a problem wondering when you'll see the watch again, will it be four months, will it be six months, will I still feel the same way about the watch when I get it back etc. Improve the service time and be more transparent about what the problem was (they never say even if you ask) and everyone will be happy.

[lapince]

[QUOTE=PVR;7029037
One other point to make.. if the number of problems is so small then why the hell does it take them 6 months to do a service of any kind? Too few technicians or too many watches with issues.. Think about that.
[/QUOTE]

Think about this, they make 55K watches a year, after the first 5 years they start coming in for service, so basically 55K per year, but after 10 years you have basically 2 generations of watches coming in for service, the 5 and 10 year old ones, and it goes on and on. I agree the service times are crazy but can imagine how it must be hard to make a good service for the clients, to find qualified staff or form them.
Would be interesting to know how many watches they service each year...

[texex91]

Originally Posted by lapince

Think about this, they make 55K watches a year, after the first 5 years they start coming in for service, so basically 55K per year, but after 10 years you have basically 2 generations of watches coming in for service, the 5 and 10 year old ones, and it goes on and on. I agree the service times are crazy but can imagine how it must be hard to make a good service for the clients, to find qualified staff or form them.

It's called scaling your business.

Companies have been doing it for centuries.

Not rocket science.

[cinch]

Originally Posted by PVR

I have always felt that a watch that is defective right out of the bag should be brought to the front of the line. A new customer and new watch should take precedent over anything else. To wait 6 months for a brand new watch to be corrected is absurd and only a desperate fool would wait.

That is the case with Patek. A watch which is under warranty that requires work is put to the front of the queue. Unfortunately my 5167 had the sticking date fault, it was fixed and back to me within 4-5 weeks.

[kultschar]

For the UK guys - do you let your AD handle service / issues or go direct to Patek?

[cinch]

Originally Posted by kultschar

For the UK guys - do you let your AD handle service / issues or go direct to Patek?

AD's don't service unless your AD is the Bond Street service centre. So it either goes off to Bond Street or back to Geneva.

[incontrol]

In NY, they have started a school for watch making. They have 6 students that met their testing standards prior to accepting them into the school.

Next year will be two years of training and at that time they will be prepared to start working starting at a Level 2.

Their goal is to train about 6 pre- qualified students every two years to get more watch repair techs. Their claim is that there are not many qualified techs running around available for hire therefore they have to create them.


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[kultschar]

Originally Posted by cinch

AD's don't service unless your AD is the Bond Street service centre. So it either goes off to Bond Street or back to Geneva.

Sorry what I meant was do the ADs take it and send off to Patek on your behalf or do you send direct to Patek UK yourselves?