My watchmaster has a spec

[drgoro]

Fair point.

Originally Posted by HL65

I think a shipping label is very fair. I don't think most sellers though would ever catch a piece of dust under crystal that left factory that way. Rolex QC didn't catch it either nor did they in my cases of the past. Also that doesn't impact condition of watch IMHO at all. Again I have had multiple new watches have same thing and they were still BNIB watches and bought from AD. I don't think my AD loupes watch and looks for tiny specs of dust and again don't think any seller would either.

[rushca01]

understand the frustration completely. It's like buying a new car...most people would be amazed of what is missed/fixed/covered up when taking delivery of a new car. They get damaged in delivery, scratched while on the lot etc..sometimes dealers will respray entire sections on BRAND new cars and you see the over spray. ETA: Wasn't trying to imply the dealer was being nefarious, just stating that QC issues happen all the time, I can see how my post was stating that maybe the TS was trying to hide something.

TS should provide label as goodwill and in my opinion this should be handled under warranty.

[drgoro]

I don't believe the TS was acting nefarious in any way, just an unfortunate situation. It happens. He's making it right as we speak.

Originally Posted by rushca01

understand the frustration completely. It's like buying a new car...most people would be amazed of what is missed/fixed/covered up when taking delivery of a new car. They get damaged in delivery, scratched while on the lot etc..sometimes dealers will respray entire sections on BRAND new cars and you see the over spray.

TS should provide label as goodwill and in my opinion this should be handled under warranty.

[Danex]

I'm curious to know just how the Trusted Seller handles this issue. I know what my AD would do. It would be fixed asap without cost to me.
OP, please keep us updated as this develops.

[padi56]

Originally Posted by HL65

I think a shipping label is very fair. I don't think most sellers though would ever catch a piece of dust under crystal that left factory that way. Rolex QC didn't catch it either nor did they in my cases of the past. Also that doesn't impact condition of watch IMHO at all. Again I have had multiple new watches have same thing and they were still BNIB watches and bought from AD. I don't think my AD loupes watch and looks for tiny specs of dust and again don't think any seller would either.

Have to agree another case of loupe mania and high magnification that miniscule spot will do no harm whatsoever.

[rushca01]

Originally Posted by drgoro

I don't believe the TS was acting nefarious in any way, just an unfortunate situation. It happens. He's making it right as we speak.

I agree, hopefully my post wasn't miss understood and now I can see how it probably was. I was just pointing out the things can be missed by QC.

[drgoro]

No loupe mania here. But thanks for addressing my concern about potential damaging the watch.

But you would certainly agree that resale from my end would be affected no (vs a another example with no speck)? So yes there are other ways for this to affect my interest or harm my ownership of this piece.

Originally Posted by padi56

Have to agree another case of loupe mania and high magnification that miniscule spot will do no harm whatsoever.

[LuminousMaximus]

Originally Posted by HL65

$750 to remove a spec of dust under a warrantied watch?

I meant if he didn't want to do anything until service was needed...

Originally Posted by Old Expat Beast

Don't drag me into your scheming. Thanks.

It's not scheming and it seems more of a personal attack than a gesture. I was trying to be nice since you jump on me every chance you get

So, you are telling me if the seller never responded you would have not got involved??


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[GB-man]

This is as good a time as any to revisit the rules of the classified section.


"TRF has no control over the authenticity or quality of the items advertised, the truth or accuracy of the descriptions, the ability of sellers to deliver items, or the ability of buyers to pay for items. TRF cannot ensure that a buyer or seller will actually complete a transaction. TRF cannot verify the actual identity of buyers or sellers or the authenticity of the goods for sale. TRF accepts no responsibility or liability whatsoever for any transaction or purchase made between any parties as a result of any postings made on any TRF forum."

Full rules here https://www.rolexforums.com/showthread.php?t=9423

[Old Expat Beast]

Originally Posted by LuminousMaximus

I meant if he didn't want to do anything until service was needed...





It's not scheming and it seems more of a personal attack than a gesture. I was trying to be nice since you jump on me every chance you get

So, you are telling me if the seller never responded you would have not got involved??


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If I jumped on you every chance I got, you would be long gone. You get a ton of slack here.

[LuminousMaximus]

Originally Posted by Old Expat Beast

If I jumped on you every chance I got, you would be long gone. You get a ton of slack here.

Well, thank you good Sir! I can use all the help I can get, and thank you for looking out for me...

[drgoro]

Update; TS sent some preshipped oics of the watch. No spec. So only conclusion is this may have been dislodged from some part of the lettering dial itself or there was something floating around in there. Weird. But such is life right!

[DavidUK]

My Aug 2017 warranty booklet says the warranty only applies if the watch was purchased from an AD.

If you bought it new from a non-AD, does it have a warranty at all?

An AD or RSC could well say, under Rolex's protective rules against grey market offerings, that the warranty does not apply and you'll have to pay to get it fixed?

[Old Expat Beast]

Originally Posted by DavidUK

My Aug 2017 warranty booklet says the warranty only applies if the watch was purchased from an AD.

If you bought it new from a non-AD, does it have a warranty at all?

An AD or RSC could well say, under Rolex's protective rules against grey market offerings, that the warranty does not apply and you'll have to pay to get it fixed?

All Rolex watches were originally purchased from an AD. Warranty follows the watch from then on, as long as the card is stamped with dealer name and dated. No purchaser name is required.

[drgoro]

Correct, I contacted Dallas RSC, I'll be sending there as soon as my schedule eases up. TS has been more than helpful.

Originally Posted by Old Expat Beast

All Rolex watches were originally purchased from an AD. Warranty follows the watch from then on, as long as the card is stamped with dealer name and dated. No purchaser name is required.

[offtodd72]

Thats going to be very annoying.

[drgoro]

It is but, life happens.

Originally Posted by offtodd72

Thats going to be very annoying.