Help please guys. Need advice

[Sarosh]

They didn't order it. Because last Week I called and asked for an update from the person o dealt with and she told me they are still waiting for their allocation delivery. All other AD's in the uk who I called when I was looking for the watch said they cannot order the SS sports models, they come on an allocation basis only

[Jake B]

Originally Posted by Sarosh

They didn't order it. Because last Week I called and asked for an update from the person o dealt with and she told me they are still waiting for their allocation delivery. All other AD's in the uk who I called when I was looking for the watch said they cannot order the SS sports models, they come on an allocation basis only

Interesting. Didn't know that's how the distribution goes over there.

In any case, I'll just conclude by saying that when I'm asked to pay a deposit on a watch to secure it, and the agreement is to complete payment when they hand me the watch, I keep my word and go through with the purchase. I can't imagine doing otherwise. If circumstances were to arise that would make the purchase impossible, like a medical emergency, a robbery, or some other emergency that would cause me to back out, then I'd expect that I'd lose my deposit upon going back on my word and backing out of the deal. That's my take on it, anyways. Best of luck.

[Sarosh]

Thanks for the advice Jake. I fully understand where you're coming from. I will have to wait and see what their response is on Monday.

In the UK I've been told any DJ can be ordered specially but SS sports models are all allocation only.

[Johny]

Hi op

what is the name of the dealer?

[Benjo74]

You should either buy the watch and immediately walk down to Watchfinder and sell it at no loss (maybe even a profit) or call Amex and tell them to void the transaction.

I can see the point that other posters are making about the deposit being a demonstration of your intent but I don't think the AD are worried about being stuck with the watch - if they put it in the window it will be sold in an hour. I expect the deposit is to weed out the time wasters who put their name on every AD's wait list but when they finally get the call they decline. I expect this is an admin burden for the ADs having to ring around and hold a watch for days that could have been sold in minutes. Cash down should indicate a genuine buyer so I'm not surprised they are pushing back.


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[jhunter3]

Forget them emailing the higher-ups...that's ridiculous. Get their emails, better yet, the "higher-ups'" phone number and raise unholy hell. They basically made you start a lay-away without having the product. I've tried to give deposits to ADs before and been told "Rolex doesn't allow us to take deposits."

[Devildog]

Originally Posted by jhunter3

Forget them emailing the higher-ups...that's ridiculous. Get their emails, better yet, the "higher-ups'" phone number and raise unholy hell. They basically made you start a lay-away without having the product. I've tried to give deposits to ADs before and been told "Rolex doesn't allow us to take deposits."

UK law is different.

OP. Is there anything else on the form you signed other than "non transferrable" deposit?

[PatronMTL]

Originally Posted by Sarosh

In terms of returns I said to them even if I buy the watch from you and then I have 14 days to return it to you then I will do that. He then proceeded to tell me that since I paid the deposit, which was start of August, that doesn't apply as technically my intent to purchase was then so 14 days doesn't apply........

Not sure about consumer protection laws in the UK, but this sounds like a total lie on their part.

[Sarosh]

I'm going to hear them out on Monday and see what they say. I don't think they will budge becaue they'll just state that I've signed that "non transferable deposit agreement" I will then contact rolex customer services in London too. And see their take on it.

[jhunter3]

Originally Posted by Devildog

UK law is different.

OP. Is there anything else on the form you signed other than "non transferrable" deposit?

I guess I'm not really referring to the AD's legal rights under the supposed agreement.

In the words of H.I. McDonough, "there's what's right, and there's what's right; and never the twain shall meet."

[Sarosh]

Originally Posted by Devildog

UK law is different.

OP. Is there anything else on the form you signed other than "non transferrable" deposit?

No that's all it says. Then at the bottom it shows the deposit given and the outstanding balance. Then a statement saying that "I am the buyer of the goods received on this invoice at the price stated"

I have to just wait to hear from them on Monday.

[pickettt]

It's interesting that it doesn't say "non-refundable", yet they say they won't refund it..........but it does say "non-transferable", yet they say they can transfer it to some other jewelry.

[Devildog]

Originally Posted by Sarosh

No that's all it says. Then at the bottom it shows the deposit given and the outstanding balance. Then a statement saying that "I am the buyer of the goods received on this invoice at the price stated"

I have to just wait to hear from them on Monday.

It sounds like they consider it to be an order form committing you to buy the sub

Poor drafting for sure.

[Sarosh]

Thats why I'm just gonna wait and see what they say on Monday. Ideally I'd like them to return my deposit. If not I'll figure something else out. But thanks for all your advice guys. I will let you all know how it goes on Monday.

[Jack T]

Definitely contest with Amex, do so immediately. Then do your best to get it back from the AD. But file a dispute with Amex right away.

[Sarosh]

Originally Posted by pickettt

It's interesting that it doesn't say "non-refundable", yet they say they won't refund it..........but it does say "non-transferable", yet they say they can transfer it to some other jewelry.

Exactly where my confusion started. They don't want to return the money to me for a watch that I've supposedly committed to buying, which they can't even order as it's only allocated. But I'm allowed to use the "non transferable" funds to buy some other jewellery.....

[Wcdhtwn]

If they don't refund the deposit then call AMEX. Also buying and returning immediately is a good idea. Or since the supply in the UK is so low you'd probably be able to sell it for what you paid, if not a bit more, yourself.

Though very nice of your dad to do this... could he return the one in the US?

[Sarosh]

I called Amex, they said they would only withhold the charge IF I'm within my rights in relation to the AD's policy, so if they're policy is "non transferable/non-refundable" then Amex said they cannot do anything. I know I have a couple of options if they say that they cannot refund it to me.

I don't think he will be returning to the US soon. It's frustrating. But I will just need to assess it all when they get back to me.

[Trazor]

Originally Posted by Sarosh

In terms of returns I said to them even if I buy the watch from you and then I have 14 days to return it to you then I will do that. He then proceeded to tell me that since I paid the deposit, which was start of August, that doesn't apply as technically my intent to purchase was then so 14 days doesn't apply........

Not concerned about the AD relationship especially if this is how they go about something like this.

Utter nonsense from your AD.

How could you have returned the watch within 14 days, if you did not own or pay for it.

[kepler22]

The way I understand it is that the AD will take a deposit as this gives them some comfort that you are a genuine purchaser of the watch. That way they can weed out people that put there name on numerous AD's lists. The deposit may non-refundable as the contract was agreed on the business premises and not by phone or the internet where you get a cooling off period of 14 days. See link to Citizens Advice which can help with these matters. If you feel aggrieved you could write to the AD's trade association. https://www.citizensadvice.org.uk/co...-youve-bought/

[Sarosh]

I paid the deposit over the phone, then they sent me a letter in the post to confirm the deposit and then asked me to sign it and send it back, which I did. But once again the form states "non transferable deposit agreement"

[Sarosh]

I paid the deposit early August

[kepler22]

You may have run out of time, so appealing to their better nature, or their trade association may be your only route as they may frown on the practice of taking a deposit (and keeping it!). they may refund some of it and keep a small amount for admin purposes. Worse case you will have to buy something else from the AD.

[Sarosh]

That's what I'm thinking, I still gave them a piece of my mind when I spoke to them today. So if they do great if not we'll see. Either way an email to Rolex HQ in London will be in order.

[kepler22]

Good luck!, let us know how it goes, I have also paid a deposit on a GMT and would be interested to see how this pans out.

[AK797]

Have you posted on TZ-UK? Lots of lawyers and wannabe lawyers, haha, over there who love to dissect this kind of thing, they can give you a lot of legal ammo with which to batter this AD should it emerge the transferable wording is suspect.

You may have to write a letter to Rolex, not sure emails get thru, call and confirm the complaints procedure.

[Sarosh]

Yeah I plan to call their London number on Monday. That's what I didn't understand the non transferrable didn't make sense. I just thought it meant I couldn't then change my mind and put the money towards a different watch etc

[Chiboy]

Well let's see:

1) AD should have made clear that this was a non-refundable deposit

2) You should understand the fine print before giving a store a four digit (I presume) deposit.

3) Every other UK post I have seen about Subs includes phrases like "impossible to get" and "shortage due to weak pound" and "cheapest place in the world to buy" so one would thing that a) AD could sell this to someone else in a day, or b) you could flip it and get out whole.

4) Who gives a crap if AD is mad at you after raising hell to get your money back? You can't possibly be thinking about choosing to do business with them again.

5) You and your father should probably communicate a little better before spending thousands of pounds.

6) Someone with a brain and some responsibility at this Ad should realize this isn't the case of buying the same watch down the street. This was an "honest mistake" and s/he should apologize to you and refund your deposit.

Cheers, as y'all say!

[Sarosh]

Hi Chiboy,

There wasn't really any fine print so to speak. I wasn't told the deposit was non refundable. Dad knew I wanted the watch and therefore wanted to surprise me with it. So not in my control which I explained to the AD. Still the decision to give my deposit back is in the hands of someone more senior at the company.

However as you state that watch wouldn't even make it to the window, regardless of whether i were to buy it or not.

I'd like to think that they would understand it's just an honest mistake as before I knew my dad had got the watch I was clearly going to purchase from them. And had no intention of not buying. I gave the deposit in good faith that I was more than happy to do business with them.

Will see what they say.

[Chiboy]

Originally Posted by Sarosh

Hi Chiboy,

There wasn't really any fine print so to speak. I wasn't told the deposit was non refundable. Dad knew I wanted the watch and therefore wanted to surprise me with it. So not in my control which I explained to the AD. Still the decision to give my deposit back is in the hands of someone more senior at the company.

However as you state that watch wouldn't even make it to the window, regardless of whether i were to buy it or not.

I'd like to think that they would understand it's just an honest mistake as before I knew my dad had got the watch I was clearly going to purchase from them. And had no intention of not buying. I gave the deposit in good faith that I was more than happy to do business with them.

Will see what they say.

Without fine print, and without clear communication from a salesperson that under no circumstances would the deposit be refunded, and with the easy opportunity to sell this to someone WHO STILL WANTS IT, it is hard to believe they would try so hard to stick you with it. One way or another, you will get your money out, either by flipping for no loss, or them doing the right thing. Either way, you learned something about this particular AD and how they do business.

Very shameful, IMO.