Overheard at AD

[Daytonaman799]

If it’s London....I have only had the best of experiences with them. They have always bent over backwards to get me what I want and I am by no means a huge customer...just a loyal one. They have gotten me an SD 43, a BLRO, a 5726 Nautilus and a bunch of things for my wife and daughters. They are the BEST AD/jeweler I have ever dealt with.

[jlovda]

Originally Posted by Daytonaman799

If it’s London....I have only had the best of experiences with them. They have always bent over backwards to get me what I want and I am by no means a huge customer...just a loyal one. They have gotten me an SD 43, a BLRO, a 5726 Nautilus and a bunch of things for my wife and daughters. They are the BEST AD/jeweler I have ever dealt with.

That's probably what did the trick.

[Rebel]

[Calatrava r]

Originally Posted by Gerardus

Buying another watch brand and experience and enjoy it, solves this crazyness.

I have branched out. Just got an VC Overseas. Love it. In stock and available. I may have been lucky there with supply chains lately.

[Daytonaman799]

Originally Posted by Calatrava r

I have branched out. Just got an VC Overseas. Love it. In stock and available. I may have been lucky there with supply chains lately.

That watch really intrigues me. Looks fantastic,

[Daytonaman799]

Originally Posted by jlovda

That's probably what did the trick.

Nothing super big ticket. I am not a 50-100k per year customer and it’s a store that has people drop way more than that. Again...I feel like loyalty goes a long way and they have always been great even though I am on the smaller side of their client roster. Can’t recommend them enough.

[garyk]

Originally Posted by 1William

Such is the watch game right now. It will change though, I just hope for the better and not worse.

I keep hearing about how things will change but seriously and with all due respect, it only seems to get worse. If the past year could not force a change in supply and demand, what will? Anyway good luck to us all...

[Delawareguy]

Originally Posted by m j b

I wonder if you'd still feel this way if you got 25 phone calls a day and 30 walk-ins asking about a watch that you can't get? After a couple of years, it might get old.

Yup, especially when half of them want to flip the watch for profit to the grey market....

[rolexnyc718]

Been to london a bunch of times, everyone nice and respectful, but dont expect anything from them without a purchase history.

[cjwhitey]

Originally Posted by m j b

I wonder if you'd still feel this way if you got 25 phone calls a day and 30 walk-ins asking about a watch that you can't get? After a couple of years, it might get old.

Trust me. I get it. And while I sympathize with these SAs (I'm sure their daily lives have been hell for the past couple of years due to extremely heightened demand and equally low supply), this is still a business that will only continue to succeed on the strength of their customer service. I've been collecting watches for a few years and continue to educate myself on their history, as well as current market conditions. I am not naïve to the fact that all the ADs in my area allocate those desirable pieces to a their most loyal/highest spending customers - all I'm asking for is a little respect and honesty. I would've been fine being turned away (even though I was simply trying to make conversation in an effort to "build a relationship"), if the SA had approached it with even a little more candor.

[clickingdru]

You might be punked.

[gtahe416]

Wow! thanks for sharing

[EDL7]

You should hear what goes on in the backroom of a car dealership..
I came in early to buy a car..and had my wife come in 15 min later..
They didnt know she was with me..she was kinda invisible to them dressed down and all..just hangin out..near the backroom door..
The stuff she heard when they were sizing me up and they thought I couldnt hear....lol..
I put them thru hell & back..and bought the car from someone else..hahah..

[kieselguhr]

Originally Posted by zengineer

I don't get that at all. They have one watch and 5 people who want it. One guy spends $150k every year, other guy $50k lifetime. Who should a smart business prioritize?

And of course they will try to sell anyone else a watch that they can actually get...how is that evil?

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The comment had humor in its intent. Doesn’t translate well in text but that’s why I included the chuckle emoji

[zengineer]

Originally Posted by kieselguhr

The comment had humor in its intent. Doesn’t translate well in text but that’s why I included the chuckle emoji

Got it, they don't show up well for me on my phone and I missed it.

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[Nikrnic]

Their in the jewelry business first and foremost. That's the way to play it instead of just saying no.

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[Milibrk@]

Originally Posted by blargle

"and again, it's all about how much you have spent."

not the case at all.

Really???? Everyone knows their situation best. This is a forum after all. We all can type whatever but only you and you know how you obtained your watch/watches. Every watches I have purchased (in the high teens) in the last 2 years all have different waiting times and situation arises.

[TswaneNguni]

The TRF gossip channel ,"my" AD said this,"my" grey did that .Really ? It like discussing "family" matters

[t60]

This is just silly. They are a for-profit business. If I ran an AD, and I had folks buying up all my lower demand, high margin watches, of course I'd be reserving them the best all the time. What would matter to me is how they frame the response. If they are a-holes about it and rub it in my face (e.g., we only reserve these pieces for our top customers) then f-em. But if they are at least nice about it (e.g., apologize, let me know it's a high demand piece with a long wait, no guarantees but are happy to show me something else etc..) then who the f cares. It's Rolex that's suppressing the production (say what you want, but if they wanted to I'm sure they could easily increase production), so it's not entirely the ADs fault. It's a business, not a charity.

[teck21]

Originally Posted by t60

This is just silly. They are a for-profit business. If I ran an AD, and I had folks buying up all my lower demand, high margin watches, of course I'd be reserving them the best all the time. What would matter to me is how they frame the response. If they are a-holes about it and rub it in my face (e.g., we only reserve these pieces for our top customers) then f-em. But if they are at least nice about it (e.g., apologize, let me know it's a high demand piece with a long wait, no guarantees but are happy to show me something else etc..) then who the f cares. It's Rolex that's suppressing the production (say what you want, but if they wanted to I'm sure they could easily increase production), so it's not entirely the ADs fault. It's a business, not a charity.

People want it to be a business when it’s themselves profiting, but a charity when it is someone else.


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[cvera]

Good to know. Can't believe it's thats hard to get desirable watches the past few years.

[Singslinger]

Originally Posted by zengineer

I don't get that at all. They have one watch and 5 people who want it. One guy spends $150k every year, other guy $50k lifetime. Who should a smart business prioritize?

And of course they will try to sell anyone else a watch that they can actually get...how is that evil?

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I was thinking the exact same thing.

[gerryPeter]

Originally Posted by BillA

I know that AD, I was in there about a year ago and when I got home had to take a shower to get the slime off.

Just went there and had the same feeling. Very poor. Surprised this place is representing rolex.

[gerryPeter]

Originally Posted by kieselguhr

Sounds like a place to avoid

I agree.

[mquarter]

If I'm an AD I wouldn't bother rostering on staff. In fact I'd cut every non-inventory expense item to max that sweet sweet profit margin.

[John Sheridan]

Originally Posted by cjwhitey

I know this must be London Jewelers in Americana. I recently had a very poor experience there. I won’t tell the full story, but it ended with the SA complaining to her boss or co-worker (audibly enough for myself and several other customers to hear) that they should “just put up a sign that says they don’t have any steel sports models in stock.”

In my opinion that’s exactly what they should do, unless they want the foot traffic that they can try to sell other products to.

[donas]

I guess 50G wasn't enough to establish the imaginary relationship between them.

[Goonthree]

It is about how much you spend. This is the #1 factor. How many people have picked up 2 sports Patek first time to the ad with no spending? Purchase dd olive years ago vs now is totally different. Ad and grey are all business with #1 goal making money.

Sure a few people got lucky and get a hot watch once a while but nobody is picking up 2 Patek sports watches without spending or even 2 hot Rolex watches at the same time.

Originally Posted by blargle

Doesn't come across as a natural conversation at all. Did this really happen? In front of customers?

For context, a colleague I know purchased the DD40 green dial at his second visit (ever) to the local AD, with zero prior history. Don't believe the hype - walk into your AD, have an adult conversation, and who knows your phone might ring after a few days.

Contrary to several posts in this topic, it is not always about how much you have spent - at all. You do not have to spend $50,000 in order to be rejected for a DD40 green dial, and I find it interesting how disconnected these views are from the reality I, and various others I know have experienced.

[Goonthree]

Facts and agree 100%

Originally Posted by zengineer

I don't get that at all. They have one watch and 5 people who want it. One guy spends $150k every year, other guy $50k lifetime. Who should a smart business prioritize?

And of course they will try to sell anyone else a watch that they can actually get...how is that evil?

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[norcalctr]

Thanks for sharing! I feel like that conversation happens in all ADs.