CRACKED CRYSTAL - GMT ll C

[wang]

any photos of this?

[watchmaker]

[QUOTE=newrolexman;1173210]I am in SHOCK,, you are right.

Notice the bottom line,, if one uses non rolex parts and it goes back to Rolex for service,, its considered a counterfeit.. wow.. rude awakening. I ll stick to RSC forever now.

[QUOTE]

Its good to see that in writing on the forum. In previous posts I have warned of this, and many if not most people believe it to be a roumour that AD's pass around to make sure you take your watch to them for service.

[Bisquitlips]

Originally Posted by SLS

Next time you may want to consider using someone like Dalton, he does RSC quality work for much less. It just serviced my wife's DJ and replaced the crystal...it turned out great & I was very impressed.
~Scott

Absolutely!!!! Dalton has a great reputation here on TRF and just good stuff all the way around.

He will be getting my watches first before any RSC.

[newrolexman]

[QUOTE=watchmaker;1173347][QUOTE=newrolexman;1173210]I am in SHOCK,, you are right.

Notice the bottom line,, if one uses non rolex parts and it goes back to Rolex for service,, its considered a counterfeit.. wow.. rude awakening. I ll stick to RSC forever now.

Its good to see that in writing on the forum. In previous posts I have warned of this, and many if not most people believe it to be a roumour that AD's pass around to make sure you take your watch to them for service.

I was happy to see it too. It hurts the free lancers somewhat tho.

I am glad I didnt let a local repair shop put a generic crystal in my watch.

this turned out win win for me because the watch was under warranty and I bought it new from an AD.

[ayecarumba]

Busted crystals are, sadly, a fact of watch ownership:

http://rolexforums.com/showthread.php?t=57777

In addition to looking over with the naked eye, the RSC technician who conducted your watch inspection would also use a standard 4x loop (in eye magnification piece) to conduct the visual inspection (perhaps even greater mag like 10x). So scratches/dings that may not be apparent to the naked eye would definitely be noted with the loop. The Stainless Steel in the GMT (904L) is very hard and polishable, but will scratch vs. a rock!

Sapphire crystal, like diamonds, is a carbon based structure that although very scratch resistant and hard, can shatter under the "right" application of forces.

The diamond guys explain it like this:

"The atomic structure of a diamond gives it the property of being the hardest substance known to man, natural or synthetic. The diamond is thousands of times harder than corundum, the next hardest substance from which rubies and sapphires are formed. Even after many years of constant wear, diamonds will preserve their sharp edges and corners when most other stones will have become worn and chipped.

However, many people expect a diamond to be unbreakable. This is not true. A diamond's crystal structure has "hard" and "soft" directions. A blow of sufficient force, in a very exact direction, can crack, chip, split or even shatter a diamond. "

Originally Posted by newrolexman

Paul

I didnt know the bezel was stratched until I read the rolex letter.

I was surprised it said "scratched bezel"

Unfortunately I sent it to rolex immediately and didnt take a before pic,,, but when I got home from the park and I looked at the watch I was SHOCKED the side of the crystal was webbed or shattered. I really had no clue since I didnt slam it into the wall.

there was a wall and I swing my arms when walking and it so lightly must have hit the stone wall. And that one hit did a lot of damage I see..

thank g-d the labor is free because of the warranty and that I bought it from an AD. This reconfirms that I will never NOT buy from an AD.

I am really happy Rolex is making good on my GMT. What a great company.

[slcbbrown]

This is the typical AD treatment. I don't believe they ever fix anything without a full service. Find a trustworthy technician.

I think you ought to wear your Rolex constantly. It's made to take a beating, but you need a decent maintenance source-- just like you do for your car. It's a shame about your watch.

[chu88y]

while reading this thread,i've been trying to polish out a scratch on my DeepSea,which must have happend in the sea on holiday.Its my worse nightmare to break the saphire crystal.I've stratched a sub crystal when working on a car,by shoving my hand down a tight slot in the engine,yes I know what your thinking "fancy wearing your watch when doing an engine job", that won't happend again.

[newrolexman]

Originally Posted by chu88y

while reading this thread,i've been trying to polish out a scratch on my DeepSea,which must have happend in the sea on holiday.Its my worse nightmare to break the saphire crystal.I've stratched a sub crystal when working on a car,by shoving my hand down a tight slot in the engine,yes I know what your thinking "fancy wearing your watch when doing an engine job", that won't happend again.

It's a real dycotomy..

I want to wear this sports watch most the time,, in the water, hiking, working.


BUT


If I hit it in the slightest way I may do a lot of damage to the watch, break the crystal, scratch the bezel and mess up the band, get slivers of glass inside the movement, etc.


So, its a compromise.

When I get it back I will not wear it as I normally did. I switch between the PAM and the GMT during the day. I am a bit skiddish about wearing any expensive watch now.

The choices we make in life.

[DSJ]

Great things turned out this way, but do you have insurance newrolexman? If you have a policy specifically for your watches, it SHOULD cover loss/damage/theft. Make sure it does, then you truly have it insured, and never have to worry!

[newrolexman]

Originally Posted by DSJ

Great things turned out this way, but do you have insurance newrolexman? If you have a policy specifically for your watches, it SHOULD cover loss/damage/theft. Make sure it does, then you truly have it insured, and never have to worry!

I dont have insurance on my watches.

good point.

I ll call ST Johns and see if they will insure my watches and at what price.

thanks.

[SSD]

Not to point out the obvious, but the letter from Rolex answered a question I had occur to me whilst reading the first page. The complete service of thew movement was to insure no bits of sapphire crystal material got through the date window, around the date wheel, and did some horrific damage in there.

An important rule of thumb is this: if the crystal gets damaged, HACK THE MOVEMENT IMMEDIATELY. Crystal will destroy gears, etc. and cost more than we want to consider.

Sorry for the misunderstanding you had at first, and I'm very glad to see RSC show their class here. Yeah, 800 sounded ridiculous to me, too.

"Service compliments of Rolex." Just superior!!!

[newrolexman]

GREAT POINT...


like turning your engine off when the CHECK ENGINE LIGHT comes on..


I didnt pull the crown out when this happened to stop the movement.

never thought of that..

THANKS...

missing my gmt.