Rolex Service Center Damaged my Submariner

[SS Oyster]

Why didn’t your son deal with getting it serviced?


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[herefortheattachment]

Originally Posted by Cauhauna

was your job fun?

Very stressful but interesting! Low margin of error (the industry has thin margins), customers often didn’t have papers or know their model numbers and would send in blurry pics of their watches (then get upset if the quote lowered because we guessed the wrong watch), so many scammers, it was a bummer having to tell someone trying to sell their late granddad’s Rolex that it was fake, etc. Quote volume and turnaround time was grueling.

We had to be an expert on 7-8 brands, informed on another 10+, and knew dozens of references.

Many people sold their watches because they were falling on hard times, and (understandably) fought tooth and nail over every penny. If you ever wanted to help a customer by throwing them a few extra bucks to earn their business, but then lost money on the sale, have fun explaining that to the board during your monthly review! “Why are your margins on sale 123ABC low?” “Well, a really sweet widow was selling her husband’s Breitling, and had to pay medical bills, and we didn’t dock her $150 despite the ridiculous number of missing links in the bracelet, and wow I’ll just stop talking now, we won’t do that again.” Lol

Great stories and some good times despite a difficult working environment…. Fun trip down memory lane. Thanks for asking.

[SearChart]

I'd be interested to see the damage on the rehaut, also quite curious as to how they managed to damage that in the first place...

[fskywalker]

Originally Posted by TommyBoy12

I'll try to make this as short as possible. I have a Submariner originally purchased in 1992. I wore it daily for more than 20 years, and it finally needed service, and it was serviced by Rolex several years ago. I gave the watch to my son, and it was seldom worn. He returned it to me and told me it had stopped running. In November, I returned the watch to the same authorized dealer because it seemed to wind.
Weeks later, I was phoned to let me know as part of the service, they needed to replace the crystal. I told them that when the last service was performed, they mentioned a nick in the crystal, but replacing it was optional.
Fast forward, the watch was picked up with a new crystal installed, and a couple of weeks later, while outdoors in the sun, I noticed what appeared to be a speck piece of dust near 12 o'clock. After looking closer, it appeared to be a nick on the inner ring. I returned to the AD, and they found more nicks between the 8&9 o'clock.
The AD has told me Rolex was still trying to determine if they could polish out the nicks or would have to replace the case and some other components. If the case needs to be replaced, the internal serial numbers will be different from the external ones.
My question is, how does this impact the value? Should I be asking for a full replacement or some other reasonable accommodation?

Originally Posted by herefortheattachment

I used to value watches at a large gray. The good news is you have a very common watch that is not especially rare/collectible, so it is expected to have service parts at its age. As long as you have paperwork from Rolex to officially document the mismatched serials, it’s certainly not going to decimate the value.

There are some particular people on this forum who want all original parts, and this watch is not for them. But there are also plenty of non-WIS folks out there who just want “a Sub” and will happily fork over fair value as long as it’s all-original Rolex parts, and has service papers showing it’s not a hack job’s Frankenwatch.

Originally Posted by SearChart

I'd be interested to see the damage on the rehaut, also quite curious as to how they managed to damage that in the first place...

+1


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