Rolex AD poor job

[Scaramanga74]

That looks pretty awful. Go back to your AD and have them come up with a plan on how to make this right. You asked and paid for laser welding, not grinding and polishing.

[BlackBay]

Originally Posted by Scaramanga74

That looks pretty awful. Go back to your AD and have them come up with a plan on how to make this right. You asked and paid for laser welding, not grinding and polishing.

True.

I've sent an email to AD - Let's see what their response will be

[andrewjb88]

You need to take this back to the AD and advise you are not happy with the work, and ask for either a refund or give them chance to resolve.

[scooba]

There was a post on here years ago,A guy sent his 16610LV in for service and they messed it up,Rolex had a replacement case with the original case number punched into it and replaced it, not a service case 444xxx but ,A new case with the original serial number , That’s the route I’d be after

[madsitalia]

Originally Posted by BlackBay

True.

I've sent an email to AD - Let's see what their response will be

Sorry to hear. Keep us posted. Fingers crossed

[Ron P]

As being in the Netherlands, ask Dik Wakker from horlogepolijsten.nl.
He did a marvelous laser welding job on my Daytona which also had a lug “issue”. On his site you can see my Daytona in the laser welding process.

[richardlo]

Do you have a picture of the watch before thats not magnified? Trying to see how much they fixed or polished compared to the prior damage.

[BlackBay]

Sent an email to AD. I got a reply that there will always be some material loss and that my complaint was escalated to 'the manager'.

They then didn't respond anymore. 'They' being Gassan Diamonds Rolex AD

Originally Posted by scooba

There was a post on here years ago,A guy sent his 16610LV in for service and they messed it up,Rolex had a replacement case with the original case number punched into it and replaced it, not a service case 444xxx but ,A new case with the original serial number , That’s the route I’d be after

Do you really think that would be possible? I mean, AD claims this job was "all within Rolex standards".

Originally Posted by richardlo

Do you have a picture of the watch before thats not magnified? Trying to see how much they fixed or polished compared to the prior damage.

I have. I will share it soon.

[Calatrava r]

I see you are in Europe. If you can, send it to Zimmerman Watch Repair in Pennsylvania, USA and they will make it perfect.

[chris242]

Doesn’t look like they used a laser to me


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[BlackBay]

Originally Posted by chris242

Doesn’t look like they used a laser to me


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I am certain. They just buffed it out. No lapping. I could have done a better job with a Cape Cod cloth. At least the brushed surface wouldn't have been nuked.

[chris242]

Did you contact them and show the results?
If so, what did they say about them using a “laser”?


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[Harry-57]

Originally Posted by scooba

There was a post on here years ago,A guy sent his 16610LV in for service and they messed it up,Rolex had a replacement case with the original case number punched into it and replaced it, not a service case 444xxx but ,A new case with the original serial number , That’s the route I’d be after

I remember that thread. The owner dug his heels in and Rolex did the right thing - eventually.

It's got to be worth a conversation or three.

[BlackBay]

Originally Posted by chris242

Did you contact them and show the results?
If so, what did they say about them using a “laser”?


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Please see comment up. They ghosted me after I addressed it per email, with the same pictures attached.

When I picked up the watch, they said it's all within Rolex standards of polishing no more than 30%. Whatever that means?

I noticed the poor job directly which quickly became a yes-no discussion at a level you wouldn't expect from Rolex.

[brandrea]

Originally Posted by scooba

There was a post on here years ago,A guy sent his 16610LV in for service and they messed it up,Rolex had a replacement case with the original case number punched into it and replaced it, not a service case 444xxx but ,A new case with the original serial number , That’s the route I’d be after

That’s good to know. I didn’t think they’d supply it with the original serial number, but that’s a nice touch

[BlackBay]

Originally Posted by brandrea

That’s good to know. I didn’t think they’d supply it with the original serial number, but that’s a nice touch

If AD would offer this solution at their expense, would we want a mismatch between papers and case?

[brandrea]

Originally Posted by BlackBay

If AD would offer this solution at their expense, would we want a mismatch between papers and case?

Wouldn’t they match if the case was engraved with the original serial number?


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[chris242]

Originally Posted by BlackBay

Please see comment up. They ghosted me after I addressed it per email, with the same pictures attached.

When I picked up the watch, they said it's all within Rolex standards of polishing no more than 30%. Whatever that means?

I noticed the poor job directly which quickly became a yes-no discussion at a level you wouldn't expect from Rolex.

Sorry, I didn’t read the entire thread. Aka no more than 30% of the metal has been removed. Which is a lot on something so small


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[BlackBay]

Originally Posted by brandrea

Wouldn’t they match if the case was engraved with the original serial number?


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AD told me that Rolex would issue a cover letter to explain why the serial numbers are not matching. Btw, they didn't offer me this solution as they denied they messed up my watch.

Originally Posted by chris242

Sorry, I didn’t read the entire thread. Aka no more than 30% of the metal has been removed. Which is a lot on something so small


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Absolutely.

[brandrea]

Originally Posted by BlackBay

AD told me that Rolex would issue a cover letter to explain why the serial numbers are not matching. Btw, they didn't offer me this solution as they denied they messed up my watch.




Absolutely.

Yes I understand they didn’t offer you the solution above. I was replying to @scooba

Sorry this hasn’t been resolved to your satisfaction