Bad AD experience?

[Jamesha]

Originally Posted by rollie

I asked for a coke as stated on the refreshments menu not a can from the £1 shop.
What's the point of going to the trouble and the bullshit of even printing a refreshments menu then serving it like your a peasant?

I'm sorry but i'm in agreement with the majority here, I do feel sorry for your bad AD experience however your main issue seems to be how you were served a fizzy drink?? Are you too posh or too important to pour your own drink? Yes you should be treated with respect and expect good customer service but buying a Rolex doesn't make you royalty!

[Justinmg]

The Rolex experience for me was opening a FedEx box from a trusted seller in the privacy of my home, and it was everything I thought it would be

Sorry you had such a bad experience, it sucks when you build something up so much and just to be let down

[DateJustEnough]

I must say that a layer of dust on everything ? What is the manager of that store paid to do all day while the employees sit on their butts doing nothing just waiting for a customer to walk in ??? When I was younger and worked for someone if I had nothing to do I was cleaning something, anything !

[Velox]

So they found the watch you wanted at a price that works for you, but pouring you own coke made it a bad experience?
If they AD gives me a good deal on a watch I would be more than happy to pour all the employees drinks and clean their frigging mirror.

[Velox]

Originally Posted by Justinmg

The Rolex experience for me was opening a FedEx box from a trusted seller in the privacy of my home, and it was everything I thought it would be

Sorry you had such a bad experience, it sucks when you build something up so much and just to be let down

But I surely it came wit a diet coke?

[DateJustEnough]

Originally Posted by Velox

So they found the watch you wanted at a price that works for you, but pouring you own coke made it a bad experience?
If they AD gives me a good deal on a watch I would be more than happy to pour all the employees drinks and clean their frigging mirror.

It's ok to expect less from a high end dealer, I suppose.....

[Agentorange]

This is a polarizing topic. I have to say, we live in a service oriented world. In the high end luxury segment, "first class" treatment is the standard...whether this is deserved or not...it's the standard that had been set by industry leaders. I know at times it makes people look entitled or snobby but I do honestly believe that every high end luxury corporation wants their customers to be treated very well and feel the "fill the brand name in the blank experience." Ask any marketing executive at any of these companies and they will say the same. Some customers expect more and some expect less but the end goal is for everyone to have an excellent buying experience.


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[DateJustEnough]

Originally Posted by Agentorange

This is a polarizing topic. I have to say, we live in a service oriented world. In the high end luxury segment, "first class" treatment is the standard...whether this is deserved or not...it's the standard that had been set by industry leaders. I know at times it makes people look entitled or snobby but I do honestly believe that every high end luxury corporation wants their customers to be treated very well and feel the "fill the brand name in the blank experience." Ask any marketing executive at any of these companies and they will say the same. Some customers expect more and some expect less but the end goal is for everyone to have an excellent buying experience.


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Good point ! Whether this is deserved or not really has nothing to do with it because we are talking about high end luxury items after all, You always pay more going through a dealer and there is a reason for that, Service !

[TheBluePrince]

I go to an AD to buy watches, if i want to see the drinks menu I go to a cafe/bar.

#firstworldproblems

[Rouvld]

I do think that you're over reacting a bit. I mean why go through all of the trouble to send a letter to the CEO or Rolex HQ? That seems a little petty especially since you just think the atmosphere wasn't good. It's not like they denied you of anything I.e seeing the watch, shrugging you off etc. If you felt that the service wasn't adequate for type of establishment that provides the product or service you're buying then simply go somewhere else where the service meets the "standards" you're looking for. If you really want the watch simply go back, purchase it and no longer do business with said establishment. Or try to track down another watch similar to the one you're interested in.

[Tseg]

As others have said, vote with your [currency].

I had a bad experience at my local AD and ended up buying at an AD 40 miles away... in a mall... but it was an exceptional experience.

[AF_Rob]

Originally Posted by DateJustEnough

The manager is the person who is allowing the poor service to happen when it is his job to see that it don't, It's not my job to remind him of that.......

You are right. It is not our job to remind them. Giving them an opportunity to make the situation right is all I'm saying.

[Syed117]

Originally Posted by rollie

I asked for a coke as stated on the refreshments menu not a can from the £1 shop.
What's the point of going to the trouble and the bullshit of even printing a refreshments menu then serving it like your a peasant?

Haha. Glad I came back to this thread.

Comments like these are why rolex wearers often get such a bad reputation.

It's not surprising at all.

[DateJustEnough]

Originally Posted by TheBluePrince

I go to an AD to buy watches, if i want to see the drinks menu I go to a cafe/bar.

#firstworldproblems

If all you want is a watch then why pay more going to a dealer ?

[TheBluePrince]

Originally Posted by DateJustEnough

If all you want is a watch then why pay more going to a dealer ?

Pay more than where?

[liuk3]

The OP has got to be joking...


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[Justinmg]

Originally Posted by Velox

But I surely it came wit a diet coke?

With rum in it

[Velox]

Originally Posted by DateJustEnough

If all you want is a watch then why pay more going to a dealer ?

Seriously? you cant think of a good reason to buy at an AD other than being pampered and not pouring your own drinks?

-Some people like shopping for a watch in stead of ordering online.
-warranty, authentic, mail issues
-availability etc

If you are expecting a kings treatment, fine.But Then don't pay if the service is not good in your eyes, and find another dealer.

[PJ S]

Originally Posted by rollie

I thought about buying on the grey market and saving a few £'s but wanted the 5 year guarantee.

RH Watches (Netherlands) is showing one on C24 for €5800 (£4081) with 5 yr warranty mentioned in the comments section.

[beer]

I asked for a Coke and they gave me a 2nd watch

[BMW Guy]

Hit them where it hurts, make sure everyone knows how poorly you got treated and hope they miss out on future business. You should be picketing in front of their store. Complain that you were not treated like royalty.

[Mak2013]

I noticed that people from UK complain alot


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[DateJustEnough]

Originally Posted by Velox

Seriously? you cant think of a good reason to buy at an AD other than being pampered and not pouring your own drinks?

-Some people like shopping for a watch in stead of ordering online.
-warranty, authentic, mail issues
-availability etc

If you are expecting a kings treatment, fine.But Then don't pay if the service is not good in your eyes, and find another dealer.

But all he wants is a watch not all that, myself I can think of many reasons to go to a AD, first and foremost is great Service.....

[Mak2013]

I hope your name Rollie isnt a reference to Rolex.





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[Velox]

Originally Posted by DateJustEnough

But all he wants is a watch not all that,

If all you want is a watch then I dont see a reason to complain about a coke not being poured for you

[123Blueface]

Originally Posted by Old Expat Beast

Yes.

Yup.

[beer]

Originally Posted by Mak2013

I noticed that people from UK complain alot


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i dont think its fair to stereotype because of a few complainers

[DateJustEnough]

Originally Posted by Velox

If all you want is a watch then I dont see a reason to complain about a coke not being poured for you

TheBluePrince wasn't the one complaining about a coke not being pored for him, The OP was ??? I think your getting a little lost about who said what.......

[PJ S]

Originally Posted by Rootbeer

But I do think it's an overreaction and a lame move to go after the store or the shop chain by filing complaints higher up than they need to be. I know we Brits are a bit reserved but wouldn't these issues be better raised with the store manager personally rather than trying to get him in trouble?

To be fair though, Sam, wouldn't you expect the store's manager to have already addressed the lightbulbs/dust?
It sounds to me, as if the problem stems from having a manager with a lackadaisical attitude, which has rubbed off on the staff.

[beer]

Writing to Rolex is kind of pointless as the stores are independent they just buy watches from Rolex

Rolex can only take their AD away which they wont do based on this