Oops…Patek Service QC quells customer’s happiness!

[JP Chestnut]

Originally Posted by soundserious

I don't understand the issue here. It's a polished watch, that's what happens when you refinish any watch case. You don't get a brand new watch back.

You have low standards. Have you seen what LA Watchworks can do to a 30 year old rounded vintage case using laser welding and a lapping machine?

[JP Chestnut]

Originally Posted by KarlS

I also get terribly uneasy when I see such bad workmanship like this as it's nice to hear both sides of the story. There is mention of dents never mind scratches! Dents don't require light buffing to remove!!

Dents can be properly removed with laser welding. You don't need to hack a case to death to remove even large dents.

[KarlS]

Originally Posted by JP Chestnut

Dents can be properly removed with laser welding. You don't need to hack a case to death to remove even large dents.

Exactly! And you don't think PP has the equipment or the skills? It certainly appears on their videos! So why wasn't it used?

[RussW]

Originally Posted by JP Chestnut

You have low standards. Have you seen what LA Watchworks can do to a 30 year old rounded vintage case using laser welding and a lapping machine?

Patek does do laser welding. Chasseur sent his 5711/1p to Patek for a scratch on the bezel laser polished.

However, laser welding isn't necessarily the answer. See the link for a different view:
http://www.forbes.com/sites/lukerott.../#3718e186a898

[JapRs]

Ouch! New case indeed...

[bayerische]

Polish = Bulletproof way to ruin your watch.

[lapince]

Originally Posted by bayerische

Polish = Bulletproof way to ruin your watch.

I so agree , I can understand if the watch is ruined, there are limits, and a professional light polishing could be possible every 20-25 years, though I hope to be able to never do any, but when a watch is polished for a few scratches or small dents, come on, it's metal, you wear it so of course things will happen.
Since I am going to have in all 3 Genta style flat bezels with 1 Aquanaut and 2 Nautilus, I really hope to be able to avoid any serious scratches and dents, as they are not the nicest on these watches, and I am pretty good at avoiding them, but when there will be, I will not polish them, I am really against polishing and think you really hurt the watch, polishing a Rolex or other very thick watches is one thing, polishing ultra thin ones is another, I mean how many polishes can they take, I would imagine maximum 2 or 3, and after they will look like crap, you will basically need to buy a new one as changing the damaged parts will cost almost the same price, and that is if you are lucky and they did a great job on the first 2 or 3 polishes.

Reminds me of the thread where a salesperson polished the watch of a member, one lug was polished while it should have been brushed I remember, would like to know who the hell polished the OP's watch?????

[Racerdj]

My hope for you is that Patek will make it right for you with a new case.

[kaiserphoenix]

Patek is just not the same brand. I think only the grand complication pateks are really treated as real pateks the rest are just done by new trainees and stuff. Even the finishing on the movement the difference between a grand complication and a standard 324 cal is huge.


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[kaiserphoenix]

Originally Posted by KarlS

Exactly! And you don't think PP has the equipment or the skills? It certainly appears on their videos! So why wasn't it used?

they won't do it on such "low end" pateks. No offence to the OP intended btw I think at these prices Patek should be perfect in every price segment just like Rolex. But truth is Patek is rushing these SS high margin pieces out the factory ASAP. Their service department just cannot handle this volume.


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[slashd0t]

Originally Posted by kaiserphoenix

I think only the grand complication pateks are really treated as real pateks the rest are just done by new trainees and stuff
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This is one of the dumbest things I've read on this forum in a long time ....

[dchang81]

Originally Posted by slashd0t

This is one of the dumbest things I've read on this forum in a long time ....

well considering they had issues with even a date wheel for years...

[Passionata]

Originally Posted by dchang81

well considering they had issues with even a date wheel for years...

And u think it s due to the staff involved in assembling?!?

[topcat30093]

Originally Posted by kaiserphoenix

But truth is Patek is rushing these SS high margin pieces out the factory ASAP. Their service department just cannot handle this volume.
Sent from my iPhone using Tapatalk

May I ask how you come by this information. Have you got a direct contact who works at the Patek factory & service centre?

[mikeceee]

Originally Posted by topcat30093

May I ask how you come by this information. Have you got a direct contact who works at the Patek factory & service centre?

To be fair, it's a logical conclusion to the anecdotal evidence we've been witnessing lately.

[topcat30093]

Originally Posted by mikeceee

To be fair, it's a logical conclusion to the anecdotal evidence we've been witnessing lately.

Mike, I agree with you.
But is it the volume of pieces being returned or lack of staff in the service department. And holiday times also have to be taken into account.
I don't know about here in the UK, but I know that many brands shut down for two weeks in the summer and again over the Christmas period. Which will have a snowball affect.

[PJ S]

^
Switzerland effectively closes down for 4-6 weeks from July through to the beginning of September. Italy does likewise during the month of August.

[ptxl]

"Polish" brand........

[HorologyK]

There's an update on this ... Patek is not offering a new case to the owner, but a re-polish as they admit the first polish was not up to their standards. Any more polishing or "fixing" is going to diminish what's left IMO.

[texex91]

Well let's see what the re-polish looks like before jumping to conclusions.

After that the OP can make a case (pun intended), Patek probably wants a chance to fix it.

I personally don't think it will help, but let's see what another apprentice does.

[kaiserphoenix]

Originally Posted by ptxl

"Polish" brand........

AHahaha good one.

Patek should offer a new case, this is just not acceptable. I would not want someone to polish my badly polished case even more...Unless they are going to laser weld and add metal.

[KarlS]

It sounds a bit amateurish that they actually admit liability....I certainly wouldn't...maybe we are sorry that the polish did not meet YOUR expectations but we would like to see whether we can correct it by another repolish for free....

[sechsgang]

If no sentimental value, I'd probably just trade that one for a new one...

[RussW]

OK, let's bring this story to a conclusion. Patek is replacing the case, so all is well.

[RW16610]

It's good to know they've done what was needed to make the previous mistake right.

[locutus49]

Originally Posted by KarlS

On the positive side only 4 month wait

[Patek Philippe]

Great to hear the owner get the new case replacement.

[KarlS]

That's going to irritate the OP!!

[Passionata]

Originally Posted by KarlS

That's going to irritate the OP!!

I guess he enjoys to be irritated.





iPhone/Tapatalk

[PJ S]

Originally Posted by cda555

That deserves a new case and an expedited service.

Originally Posted by KarlS

On the positive side only 4 month wait

Originally Posted by enjoythemusic

+1 or 2 months to rectify the QC problem. So typical 6 month average.

Doubtful that just under 3 months can be considered as expedited, but a bit better than originally expected.

http://www.watchprosite.com/page-wf....open_bLoB_s-0/