Moisture ingress to 5711

[cinch]

Originally Posted by kultschar

For the UK guys - do you let your AD handle service / issues or go direct to Patek?

AD's don't service unless your AD is the Bond Street service centre. So it either goes off to Bond Street or back to Geneva.

[kultschar]

Originally Posted by cinch

AD's don't service unless your AD is the Bond Street service centre. So it either goes off to Bond Street or back to Geneva.

Sorry what I meant was do the ADs take it and send off to Patek on your behalf or do you send direct to Patek UK yourselves?

[cinch]

Originally Posted by kultschar

Sorry what I meant was do the ADs take it and send off to Patek on your behalf or do you send direct to Patek UK yourselves?

Yes I just take it in to my local AD and they send it to Patek on my behalf

[incontrol]

In NY, they have started a school for watch making. They have 6 students that met their testing standards prior to accepting them into the school.

Next year will be two years of training and at that time they will be prepared to start working starting at a Level 2.

Their goal is to train about 6 pre- qualified students every two years to get more watch repair techs. Their claim is that there are not many qualified techs running around available for hire therefore they have to create them.


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[waspy1]

So how long does it take for PPSC to do a pressure test? How much would this cost?


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[Moloch]

Originally Posted by waspy1

So how long does it take for PPSC to do a pressure test? How much would this cost?


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You don't need to send it to PPSC for pressure test. Almost any competent watchmaker can do that for you. It should cost you less than a price of a average meal at a restaurant. Or nothing if you have relations with a watchmaker. Another option is check if your local AD have in house watchmaker. They'll likely test it for no charge if you have history of purchasing watches from them. Last option is to just do it yourself by purchasing the testing machine.

[Passionata]

Originally Posted by waspy1

So how long does it take for PPSC to do a pressure test? How much would this cost?


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PT test is a 3 minutes job , they make a low pressure and a high pressure check in a dry tester to see if there s any leak , the thing is that sometimes the high PT passed 8since the pressure push the part together stronger - but the low pressure test fails.PT isn t a problem to any competent watchmaker however to make any work on the watch it does ,so I d stick to your original plan and send it to PP , if they considering the fault origin structural or manufacturing you may have luck and get the service cleaning complimentary.

[waspy1]

Originally Posted by Passionata

PT test is a 3 minutes job , they make a low pressure and a high pressure check in a dry tester to see if there s any leak , the thing is that sometimes the high PT passed 8since the pressure push the part together stronger - but the low pressure test fails.PT isn t a problem to any competent watchmaker however to make any work on the watch it does ,so I d stick to your original plan and send it to PP , if they considering the fault origin structural or manufacturing you may have luck and get the service cleaning complimentary.

Thanks for the explanation. The watch is with KL AD now. They will forward to PPSC in Singapore. I'll be sure to post a follow up. I've already been in touch with the PPSC so they are expecting it and know the history.


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[waspy1]

Here's the update following receipt and assessment by the PPSC:

Diagnosis:

Slight oxidization in movement
Circuit and Coil oxidized.
Gaskets deteriorated
Dial indexes discolored
Case and caseback are scratched and dented, signs of attrition.
Bracelet and buckle scratched.
A complete service is recommended.

Water Resistance: a watch’s water-resistance cannot be permanently guaranteed. It may notably be affected by the ageing of gaskets (rubber seals) or by an accidental shock to crown(not for your case). we recommend you have the Water Resistance of your timepiece checked once a year by an authorised Service Centre, preferably before the swimming activity.


The assessment confirms that the moisture ingress is from gasket deterioration. The watch is less than 4 years old. Is this even half way reasonable? The service is fully chargeable according to the PPSC. Any thoughts?


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[josephashburnnn]

Originally Posted by waspy1

Here's the update following receipt and assessment by the PPSC:

Diagnosis:

Slight oxidization in movement
Circuit and Coil oxidized.
Gaskets deteriorated
Dial indexes discolored
Case and caseback are scratched and dented, signs of attrition.
Bracelet and buckle scratched.
A complete service is recommended.

Water Resistance: a watch’s water-resistance cannot be permanently guaranteed. It may notably be affected by the ageing of gaskets (rubber seals) or by an accidental shock to crown(not for your case). we recommend you have the Water Resistance of your timepiece checked once a year by an authorised Service Centre, preferably before the swimming activity.


The assessment confirms that the moisture ingress is from gasket deterioration. The watch is less than 4 years old. Is this even half way reasonable? The service is fully chargeable according to the PPSC. Any thoughts?


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Be prepared for a long wait. This is the price to pay for being a Patek owner. Soon enough, we'll all get used to it.

[waspy1]

Originally Posted by josephashburnnn

Be prepared for a long wait. This is the price to pay for being a Patek owner. Soon enough, we'll all get used to it.

I've been quoted 10-12 weeks which I think is acceptable


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[RW16610]

Originally Posted by waspy1

Here's the update following receipt and assessment by the PPSC:

Diagnosis:

Slight oxidization in movement
Circuit and Coil oxidized.
Gaskets deteriorated
Dial indexes discolored
Case and caseback are scratched and dented, signs of attrition.
Bracelet and buckle scratched.
A complete service is recommended.

Water Resistance: a watch’s water-resistance cannot be permanently guaranteed. It may notably be affected by the ageing of gaskets (rubber seals) or by an accidental shock to crown(not for your case). we recommend you have the Water Resistance of your timepiece checked once a year by an authorised Service Centre, preferably before the swimming activity.


The assessment confirms that the moisture ingress is from gasket deterioration. The watch is less than 4 years old. Is this even half way reasonable? The service is fully chargeable according to the PPSC. Any thoughts?


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What a shame that is. I'm hoping they do manage to get this resolved faster. I had this happen before (to a MUCH cheaper watch, a Raymond Weil) but totally understand how paranoid it can make you after. Keep us posted

[lapince]

That sucks, maybe explain very politely to them that a watch which has been barely worn should not have this happening, and it gives a very bad reputation to PP, for me they should at least take part of the bill...

[Passionata]

Originally Posted by lapince

That sucks, maybe explain very politely to them that a watch which has been barely worn should not have this happening, and it gives a very bad reputation to PP, for me they should at least take part of the bill...

Wearing it or not gaskets are ageing checking WR yearly is a reasonable request in case you bring your timepiece into water.


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[KarlS]

How about a picture of the back. Attrition is quite a fancy word!!! Oxidation of metal and discoloration takes time it does happen over night so this has been going in for awhile. You buy the watch new? Cheers

[waspy1]

Originally Posted by KarlS

How about a picture of the back. Attrition is quite a fancy word!!! Oxidation of metal and discoloration takes time it does happen over night so this has been going in for awhile. You buy the watch new? Cheers

Yes, the watch was new 3.5 years ago. Attrition certainly sounds extreme. It's been worn rarely and lightly over that time. Maximum equivalent to a few months use. There are a few swirl marks on the bezel and bracelet but nothing major and no signs of a knock. The assessment doesn't state that the gasket degradation is due to such 'attrition'.


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[KarlS]

Originally Posted by waspy1

Yes, the watch was new 3.5 years ago. Attrition certainly sounds extreme. It's been worn rarely and lightly over that time. Maximum equivalent to a few months use. There are a few swirl marks on the bezel and bracelet but nothing major and no signs of a knock. The assessment doesn't state that the gasket degradation is due to such 'attrition'.


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well it says caseback is dented!!! Not sure how a caseback is dented whilst worn thats why i was intrigued.

[waspy1]

Originally Posted by KarlS

well it says caseback is dented!!! Not sure how a caseback is dented whilst worn thats why i was intrigued.

Yeah I know. Given that the caseback is mostly sapphire I think that would be a struggle. There's no dents to the case either, just the usual blemishes which you'd expect. I'm not planning on having it polished as there's nothing so serious to warrant it. Like I mentioned, it's had light wear and got water into it while swimming on the surface of the pool. The gasket must be completely shot to allow water in with no pressure difference.


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[PJ S]

Originally Posted by Passionata

Wearing it or not gaskets are ageing checking WR yearly is a reasonable request in case you bring your timepiece into water.

Hindsight is a wonderful thing, but if Patek know they're using seals which deteriorate within the recommended service interval (3-5 years), you'd think they'd take steps to include such information in their owner manuals, wouldn't you?
As they don't, from the PDFs viewable on their site, then they must be confident that the seals should be good for a minimum of 5 years.
Given the relative lack of usage of this watch over the period since purchase (and assuming it was freshly assembled rather than sitting for some time), then the damaged parts list would indicate this has happened over time, and not as a result of this one incident.
As such, that would tend to suggest this particular watch falls short of Patek's quality levels.

[Passionata]

Originally Posted by PJ S

Hindsight is a wonderful thing, but if Patek know they're using seals which deteriorate within the recommended service interval (3-5 years), you'd think they'd take steps to include such information in their owner manuals, wouldn't you?
As they don't, from the PDFs viewable on their site, then they must be confident that the seals should be good for a minimum of 5 years.
Given the relative lack of usage of this watch over the period since purchase (and assuming it was freshly assembled rather than sitting for some time), then the damaged parts list would indicate this has happened over time, and not as a result of this one incident.
As such, that would tend to suggest this particular watch falls short of Patek's quality levels.

Trust is good control is better.


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[nakedtoes]

could it be the 2 pcs design of the watch and sandwich with a black silicon seal in between and the seal wear off somehow or not secure properly in the first place?... I have the aquanaut and i know it is a single pc design .... i am thinking twice whether to get the 5712 or the 5726

[Passionata]

Originally Posted by nakedtoes

could it be the 2 pcs design of the watch and sandwich with a black silicon seal in between and the seal wear off somehow or not secure properly in the first place?... I have the aquanaut and i know it is a single pc design .... i am thinking twice whether to get the 5712 or the 5726

All modern Nautilus /aqua are made out of 3pcs ,bezel,case,transparentcaseback.The original ref.37xx were consist 2pcs ,a monoblocque case and the bezel.


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[Israguard]

I'm not a PP owner.. and I won't jump on and say I don't want one or I won't buy one....


Let me be frank... 3.5 years and it leaks in water?.. these people make me sick. A $75 Seiko I bought on Amazon works better and doesn't leak.

When do we as consumers stand up and yell "enough"?

Shame on PP.. they shouldn't fix it for free... they should give him a new one and an apology letter.

All PP spend your hard earned $... someone has to read these people the riot act.

Ok ok I'm done

[waspy1]

Originally Posted by Israguard

I'm not a PP owner.. and I won't jump on and say I don't want one or I won't buy one....


Let me be frank... 3.5 years and it leaks in water?.. these people make me sick. A $75 Seiko I bought on Amazon works better and doesn't leak.

When do we as consumers stand up and yell "enough"?

Shame on PP.. they shouldn't fix it for free... they should give him a new one and an apology letter.

All PP spend your hard earned $... someone has to read these people the riot act.

Ok ok I'm done

Thanks, can I give PPSC your phone number so you can explain why this is so unacceptable? Ha!

I really can't understand why a watch called 'nautilus' of all things cannot be guaranteed water proof for more than a year at a time. It's really perplexing.


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[martinr]

What does this complete service cost?

[waspy1]

Originally Posted by martinr

What does this complete service cost?

The quote not including polishing is about 1000usd


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[JP Chestnut]

Originally Posted by waspy1

The quote not including polishing is about 1000usd


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That's surprisingly cheap. Can any of the US guys compare this to our prices?

[waspy1]

Latest reply from PPSC when querying the gasket failure on this piece:

Generally, a timepiece has to be overhauled every 3- 5 years. As for the water-resistance for a timepiece , we recommend an annual examination to ensure the rubber gaskets are in good condition and intact, since the life-span of the rubber gaskets cannot be predetermined for its durability.
For the discoloration of the indexes on the dial, I have just confirmed with our watchmaker, they can be removed.


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[martinr]

It was due for a service anyway so you're getting the water damage fixed and a service for a reasonable amount. The problem is now you won't feel like swimming with it on and I don't blame you. They're almost saying the gaskets aren't very reliable.

[waspy1]

Originally Posted by martinr

It was due for a service anyway so you're getting the water damage fixed and a service for a reasonable amount. The problem is now you won't feel like swimming with it on and I don't blame you. They're almost saying the gaskets aren't very reliable.

I agree that the service cost is pretty reasonable. I would prefer it after 5 years than 3.5 but the cost itself isn't a problem. I didn't expect to need to baby this watch as it was generally the piece I wore when I expected I'd get wet. Most of my other pieces are vintage or dress pieces (Lange, journe). Maybe i need to get a new sub.....


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