Black Bay 58 polishing

[SearChart]

Originally Posted by hbk75

Do they service black Bay with ETA or just swap out the movements?

They are serviced

[Auerr]

Originally Posted by Brew

Thank you Bas.

Any idea how I can join the "Belgium Watch Club"? I hear they're a fount of great Rolex and Tudor info. Very believable, despite being on the internet.

This guy Being way too serious over the internet. You’re cute, I like you.

[Auerr]

Originally Posted by SearChart

It is true. Rolex/Tudor has not rolled out any training on this movement for RSC watchmakers. These go back to Geneva and you get a 'new' movement shipped back to you which is then placed in the watch. They're not getting serviced like you would with a Rolex movement.

Makes sense, we’ll see when I eventually send mine in for service. Which might be soon as it is running a little fast.

[NikoMos]

Just wanted to give an update if you’re interested: RSC says that it is up to their standards. They offered to replace the mid case for $765 and it will take 8-10 weeks as it’s on backorder from Geneva, naturally. I told them no way I’m paying them (via email), so now I’m waiting for an answer. I CC'd the CEO of RUSA as well, but I doubt that will make any difference.

[fskywalker]

Originally Posted by NikoMos

Just wanted to give an update if you’re interested: RSC says that it is up to their standards. They offered to replace the mid case for $765 and it will take 8-10 weeks as it’s on backorder from Geneva, naturally. I told them no way I’m paying them, so now I’m waiting for an answer.

Sorry to hear that! Which RSC center did the job?


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[NikoMos]

RSC Dallas

[fskywalker]

Originally Posted by NikoMos

RSC Dallas

That’s a surprise as most people speak highly of the Dallas RSC center

[exador]

Originally Posted by NikoMos

Just wanted to give an update if you’re interested: RSC says that it is up to their standards. They offered to replace the mid case for $765 and it will take 8-10 weeks as it’s on backorder from Geneva, naturally. I told them no way I’m paying them (via email), so now I’m waiting for an answer. I CC'd the CEO of RUSA as well, but I doubt that will make any difference.

Pretty low standards then IMHO.

If you get no joy with Head Office and intend to keep the watch, I would actually consider their offer (less the cost of the "polish" you had performed in the first instance).

You'd probably lose more than $765 if you tried to sell the watch as is.

[NikoMos]

Originally Posted by fskywalker

That’s a surprise as most people speak highly of the Dallas RSC center

It sure is. It's not my first time using them. The first experience was not a good one either, but it was due to an extremely long wait time. I would take that any day over the one I'm currently in.

[NikoMos]

Im not on here a lot, mainly on WUS, so I cant figure out how to reply with quotes.

Anyway, fskywalker, yes it is extremely surprising to me, but not to many others. Unfortunately, I have discovered that this isn't a unique experience and that it happens from time to time. We are human after all, but come on, have a little better customer service.

exador, you are completely correct but I can't wrap my head around the 10 week wait time PLUS the $765. If I could sell it for 3k tomorrow, I would do it in a heartbeat, to get rid of this headache, but....I don't think I could

[easterbunny]

Originally Posted by fskywalker

That’s a surprise as most people speak highly of the Dallas RSC center

not me, thats for sure. they didnt butcher my watch but they did add visible dings to a brand new piece.

[SearChart]

Originally Posted by Auerr

Makes sense, we’ll see when I eventually send mine in for service. Which might be soon as it is running a little fast.

Enjoy your new movement then.

[hbk75]

Originally Posted by SearChart

Enjoy your new movement then.

why they refused to learn how to service the in house tudor movements?

[Seibei]

People keep telling him to sell it? Who would buy it?

You might take this up with the RSC and ask for a new case or some other compensation. They may not do anything, after all, you are the one who asked for a polishing.

When I finally send my watch in it will be labeled left right and center, [ DO NOT POLISH ].

[SearChart]

Originally Posted by hbk75

why they refused to learn how to service the in house tudor movements?

They don't refuse learning. This is more efficient to them. It is a money thing.

[playford]

The grind on those lugs is a mess.

It's far from up to standard. This should have been a light polish job at worst given the age.

Rolex really should sort this, who knows if they will.

I'm sure this could still be sold for MSRP on ebay even with the duff polishing, given how difficult they are to source. Do that and get back on waiting list for a new one.

Other option might be rolliworks maybe, ask they to do it properly.

[NikoMos]

Originally Posted by playford

The grind on those lugs is a mess.

It's far from up to standard. This should have been a light polish job at worst given the age.

Rolex really should sort this, who knows if they will.

I'm sure this could still be sold for MSRP on ebay even with the duff polishing, given how difficult they are to source. Do that and get back on waiting list for a new one.

Other option might be rolliworks maybe, ask they to do it properly.

Right, or they should have warned me that the needed polish job will change the shape of the case (but dont see why they would need polish so MUCH).

We'll see how this plays out. I dont think I want another 58 though. This experience and a previous Pelagos one has left a bad taste in my mouth.

[hbk75]

Originally Posted by SearChart

They don't refuse learning. This is more efficient to them. It is a money thing.

this is like a patient getting a new heart from someone else. i still prefer my own movement or engine.

but why tudor service the eta 2824-2 which is much cheaper to replaced wholesale?

[sutats]

Hi Nick, if you can't get a replacement case without incurring any significant cost then suck it up and sell it and move on. And when you're ready buy a brand new one and make your mark.

[Framelock]

Man, I feel for you because over polishing drives me nuts. That said, if you try to sell this watch for over $2k with full disclosure, I doubt it will sell. As you have already noted, it is absolutely mangled. Your best bet is to pay the $765 for a new mid case, if they don’t help you out (which I think we can agree is highly unlikely.)

Not to run salt in the wound but sending in a watch this new for polish was very silly, so hopefully you know not to do that in the future, now.

Regards,


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[johnjm]

Pay the school fees and have it recased.

It's a great watch. And yeah, I've only had one watch polished but it was 40 years old and went to hell and back with me. That said it was properly by my local RSC. Literally looked like new.

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[NikoMos]

Yep never again. For now on my local watchmaker will service only and never polish. I’ve learned my lesson. In the meantime since they aren’t responding to my email, I’m going to file a complaint with the BBB. I don’t want to spend my entire summer emailing RSC back and forth, nor will I pay them for their mistakes.

[Runner_up]

Yikes, real sorry to read this.

[benvh]

Hey Bas,

Interesting info re: servicing of the Tudor in-house movements. What route would you suggest...letting Tudor service and do the movement swap or getting serviced by an independent? Is that even an option? Can that movement be serviced as long as no new parts are needed? Can movement parts be ordered? Just curious.

Ben

[Nudgedoink]

Hope you could give us some updates Niko as to what happened eventually. Saw your reply on my post in WUS about not polishing the bb58. Your thread was one of those that I chanced upon and thus decided against polishing. So for that I thank you!