Frustrated.

[BrazenC5]

Originally Posted by pepsiretail

Is this a joke?

Ridiculous?

There is nothing of the kind in what I have said.

The man is frustrated because he didn’t get what he wanted.

Why are you upset about my response to his issue? Looking for someone to take your own anger out on? Lots of that going around on the forum and in the world in general.

See, you keep getting it wrong. He's not upset because he didn't get what he wanted, he's upset he wasn't notified earlier of the situation, which is completely rational. Stating again...sourcing of material that is already hard to manufacture isn't something that is there in supply and then not over night...that would be a known issue much earlier than 8 months after purchase of a special order watch. The fact that you don't get it...well can't help you out on that.

And I'm not angry, I'm actually laughing, thanks for the afternoon entertainment.

[SpeakWithMichael]

Now would be a good time for everyone to leave it be.

[pepsiretail]

Originally Posted by BrazenC5

See, you keep getting it wrong. He's not upset because he didn't get what he wanted, he's upset he wasn't notified earlier of the situation, which is completely rational. Stating again...sourcing of material that is already hard to manufacture isn't something that is there in supply and then not over night...that would be a known issue much earlier than 8 months after purchase of a special order watch. The fact that you don't get it...well can't help you out on that.

And I'm not angry, I'm actually laughing, thanks for the afternoon entertainment.

There is zero rationality in the debate.

And no, I don’t get it, partially because of your inabity to write a coherent sentence “Stating again...special order watch.”

So we can agree that you are of no help to me

[Etschell]

AD lied to you. I'd talk to the head honcho at the AD. All said I would consider switching ADs.

However, it could have been avoided by shopping around to try and find it in stock. Forget about the amount of money spent in the watch. With any watch this is bad. Green dials are hot. They probably never had a chance to get the watch from rolex.

The issue is when you have an AD special order there is no guarantee to begin with. Believe it or not.

[rolexgiants]

Originally Posted by Investr

Call Nick Saban, he could make some calls for you.....;)

Saban is too busy.... he’s beaten LSU 8 in a row! LOL

[kieselguhr]

Trying to empathize with you Brad and what would really frustrate me about being in your situation is not being able to keep my word when I promised my loved one something but couldn’t deliver because the actual timeline wasn’t communicated to me. Sounds like you have already decided to continue to wait. Well hopefully after a couple more call weeks you’ll get that phone call, preferably before 2019 ends. You do have the 2019 Christmas gift in hand already right??

[MCO1]

I would get the refund and go Patek all the way talking that kind of money.

[WhiskeyNovember]

I’d consider getting the refund.. Maybe consider the Datejust 36mm 126233 with the Olive Green Dial. That is one seriously good looking timepiece that should be quicker to get and save you some $$$.

[SlideRacker]

Brad, tell your AD in no uncertain terms you are NOT in the business of making interest-free unsecured loans.

[Robtayham]

GsurgBM, I get your frustrated. But, did they guarantee the watch? Or did they say, due to it’s uniqueness, it was a custom order that would take months to be received. At a certain point, maybe month 5 or 6, you should’ve had a heart to heart talk with the AD. I mean, it’s your $40k. Why weren’t you in there fully understanding the situation? At this point, take ownership for your role in this and get a refund. Let it go, man. Life’s too short.

[GsurgBM]

This was ordered before green was hot lol. But I don’t disagree.


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[abozz]

Originally Posted by ntoryes

I think a fair resolution would be for them to fully refund the paid amount, keep the order active and offer you the watch when physically on hand. That’s what I’d ask for.

This!

Enviado desde mi SM-G975F mediante Tapatalk

[GsurgBM]

Originally Posted by Robtayham

GsurgBM, I get your frustrated. But, did they guarantee the watch? Or did they say, due to it’s uniqueness, it was a custom order that would take months to be received. At a certain point, maybe month 5 or 6, you should’ve had a heart to heart talk with the AD. I mean, it’s your $40k. Why weren’t you in there fully understanding the situation? At this point, take ownership for your role in this and get a refund. Let it go, man. Life’s too short.

Don’t be mistaken that I’m somehow walking around crazy mad about all this lol. Got way too many good things and blessings for that. Just a small source of frustration and disappointment. If it’s the worst the worst thing that happens today I’m lucky. God is good.

However, hard for me to agree that I didn’t “fully understand the situation “. And I’m not sure what “my role in this” is.

I told rolex AD what I wanted. Asked if he could get it. They told me they could get it within 3 to 6 months (after talking to the rep) with a paid in full order. So I paid them. And they haven’t lived up to their end of the bargain. That sums it up i guess. Had i thought they would not live up to their end of the bargain, I would not have paid them obviously. And I understand that the delays sometimes happen, that’s why it’s been eight months before I really said anything about it. I’ll probably wait a while longer, in hopes that I get lucky and they go ahead and get it. If not, I can always get my money back and go a different route. Just a little sad to me that a respected company like Rolex would take your money, make you wait for that long, and despite their word, really be unable to deliver.

Had they told me at the beginning, yes we can order it, but it might be 1 to 2 years before it comes in, this would not be an issue with me at all. But promising 3 to 6 months after taking full payment, stringing me along with “just two more weeks” several times, then switching to “we have no idea” seems sketchy to me. That’s all.


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[GsurgBM]

Originally Posted by SlideRacker

Brad, tell your AD in no uncertain terms you are NOT in the business of making interest-free unsecured loans.

No kidding lol!!!


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[Coop13]

Originally Posted by zaydans

Sorry to hear this is causing you so much stress but in these situations I don’t know what’s more wrong, the AD for asking full price down without any inclination of a delivery timeline, OR the customer for handing over that much cash in the first place? They offered a refund so suggest you accept that and take your business to another AD.

Why is it your business what he does with his money. Dumb comment.


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[asiparks]

While I empathize, you know too little of the facts. The Ad was giving you the best information they had, the Rolex rep may have been passing on the best he had and other people up the supply chain may all have been acting in good faith planning a run of these dials within a six month timeframe, but maybe on this high risk dial the yield wasn’t big enough for all the orders.
Whilst it’s irritating, buy your wife something nice in the meantime and keep the order in.

[GsurgBM]

Originally Posted by asiparks

While I empathize, you know too little of the facts. The Ad was giving you the best information they had, the Rolex rep may have been passing on the best he had and other people up the supply chain may all have been acting in good faith planning a run of these dials within a six month timeframe, but maybe on this high risk dial the yield wasn’t big enough for all the orders.
Whilst it’s irritating, buy your wife something nice in the meantime and keep the order in.

All good thoughts. For sure. I guess I was naïve and did not realize it was a “high risk” dial. No one ever mentioned to me that these were hard to get, hard to make or would otherwise be an issue. All they said was “sure we can get it in 3 to 6 months.” Apparently I found out today about these style being “risky” but at least I learned something. That’s s great thing a out this place. Always something to learn.


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[GsurgBM]

Originally Posted by kieselguhr

Trying to empathize with you Brad and what would really frustrate me about being in your situation is not being able to keep my word when I promised my loved one something but couldn’t deliver because the actual timeline wasn’t communicated to me. Sounds like you have already decided to continue to wait. Well hopefully after a couple more call weeks you’ll get that phone call, preferably before 2019 ends. You do have the 2019 Christmas gift in hand already right??

Haha!! I’m gonna have to figure the gift situation out for sure. Yikes!!!


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[CarrJ]

Originally Posted by ntoryes

I think a fair resolution would be for them to fully refund the paid amount, keep the order active and offer you the watch when physically on hand. That’s what I’d ask for.

I agree with this exactly. They should give you the refund and still keep trying to obtain this for you. You definitely have shown to be the perfect type of buyer Rolex is looking for.


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[GolfJunkie]

Originally Posted by AK797

Patek time.

Agree!

Get a refund and buy your wife a Patek

[zaydans]

Originally Posted by Coop13

Why is it your business what he does with his money. Dumb comment.


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Not my business what he does anymore than it’s your business to moderate any comments on this thread. Who are you exactly?

[Geaux Tigers]

Originally Posted by Investr

Call Nick Saban, he could make some calls for you.....;)

I get it...most didn’t! Ha!

[2th_doc]

Is there a huge markup on this watch in the grey market? Does anyone have it?


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[PeterC4]

Jean-Frederic Dufour
Chief Executive Officer, Rolex Group
Francois Dussaud 3-5-7,
1227 Genève, Switzerland

The CEO will be well apprised of the reasons for wide-spread shortages. Show him a picture of the Patek, or Cartier, or whatever you decide if you get a substitute. There are all kinds of theories as to whether Rolex is hoarding inventory to push up prices, image and chase Patek to the top of the desirability list. But your story is unbelievable. It's just a watch. You should have it by now.

[Muxi]

Originally Posted by GsurgBM

I guess you don’t get my frustration, and that’s ok. It’s my money (but more importantly it’s what i wanted to get for my lovely wife because i knew she really wanted it).

But to me, if they take your money upfront, and in fact tell you that’s the only way you can order the product, then give you a timeframe for when the product will be here, and then months past that tell you never mind, that’s not good business.

Thats what higher management should hear.

And it’s a Corporate issue. I don’t think any other individual dealer would’ve had any better luck. This dealer is high volume, serves a large number of people, and gets a lot of hard to get pieces. And like I said, they know I spend a lot of money there (not just on watches) and generally speaking they try to treat me very well. They always have. They basically have told me how frustrated they are in dealing with Rolex over this issue. That they have been told repeatedly that they will be able to get the watch once the paid order is made, only to have the rep come back months later and say never mind, who knows, maybe not.

That’s specifically who i think has “done me wrong” as you put it, though I’m not sure id word it exactly that way.

Just because I’m not willing to be angry at the dealer doesn’t mean it’s not an issue worth discussing. In fact, the owner seems just about as angry about the whole deal as I am, because he feels like because of the company’s actions, it could cost him a good loyal customer.

Overall, it’s not the end of the world. If I could not afford it, I would not have been willing to pay for it upfront in the first place. That was my prerogative and decision to make and I’m perfectly fine with that. My real frustration is that eight months after I made this order and paid for it, now I’m being told that it’s not in fact available, and I’m left still owing her a 2018 Christmas gift lol. I mean, don’t get me wrong, I’ll figure it out, just thought it might be an interesting topic of discussion for the moment. And like I said, really would like to have an address or phone number of somebody to speak to, if for no other reason than to give them some feedback that might save someone else a similar experience in the future.

OP, I think you are absolutely correct in your assessment of the matter. Somebody in Rolex was negligent in his representation with your AD.

[brandrea]

Originally Posted by AK797

Patek time.

Exactly

Brad, sorry to hear this one didn’t work out. I’d be inclined to get the refund in full, and as another poster suggested, try a larger AD in a major metro area.

Good luck, I hope you still land this one

[Pw92676]

I’d get a refund and let them know if they are able to source one that your still interested. Certain if they can, they will and no bs at that time. Sucks you and your wife had to go through this.

[GB-man]

I’d go refund just on principle alone. Wouldn’t want to set the precedent for future orders that this is acceptable.

If your wife likes Patek then great. It’s possible she doesn’t though. With the kind of cash you’re spending I’d be inclined to find a jeweler who sells Pateks.

[lhawli]

not to mention cost of cash!!! you had $40K tied up with them!

[Heartlandblaster]

Brad,
Interesting story and I'm sorry you haven't been able to get what you desired out of this entire situation (yet). Keep up the good attitude and continue to turn it over to him. It'll work out if it's meant to be! Best of luck and I hope you got something EXTRA special in mind for this Christmas! Wear em all in great health!

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