Subdial (minutes) on Chrono keeps running but Chrono not engaged? Is this an issue?

[vliberman]

Originally Posted by messikens

Thanks guys appreciate all the feedback.

Really disappointing to hear that this is such a common occurrence for everyone who has a 26240 or 26420... you'd think with all the knowledge piled up this wouldn't occur to this extent.

I'll book an appointment with AP House and have them get it serviced... may express my displeasure while I am at it. I am not a super luxury buyer, so I tend to have a certain expectation of quality when stuff reaches 5 and 6 figures....

May I ask why did u buy this watch? There are plenty of threads on this forum on poor quality of AP movements… like 50% hit ratio. U didn’t do your homework and bought hype?

[SylvainDXB]

Originally Posted by messikens

Well well... quick update : the hand starting moving again recently... time to get it back to the boutique a second time because I cant "unsee" it but it's a bit annoying now... 2nd time for a service in a year to get a movement issue fixed that I feel like is widely enough known / shouldnt occur in the first place

Any thoughts? Anyone have happen this before twice?

Happened to me, received the watch in January, had to take it back in March. Then again, same issue, took it back in December, so twice in less than a year...
This being said, the third version of the kit to fix the problem is now available (started rolling it in late April I believe) and it should provide a definitive fix for the "creeping second hand" problem of this particular caliber.

[neal.jy]

Originally Posted by vliberman

May I ask why did u buy this watch? There are plenty of threads on this forum on poor quality of AP movements… like 50% hit ratio. U didn’t do your homework and bought hype?

Not the OP, but my 2 cents: I don’t expect things to be perfect, especially when talking about mechanical movements. I do expect issues to be fixed - which AP always has done for me, very graciously and professionally.

I have a ROC (26240) which I sent in for service twice for the creeping minutes hand. Since coming back the second time, I haven’t had any further issues (yet), and I’ve subsequently purchased a ROO (26420) with the same caliber 4401.

Aside from the minute counter issue, the 4401 movement feels like a great movement to me. My ROC is +3s/day, and my ROO is +1.5s/day consistently. It looks great to me through the open caseback, and I’m happy with the 70hr power reserve. The fly back mechanism is also super convenient and the pushers feel great to press. Plus it’s in-house, which is something I care about.

All of the above is my personal opinion - just doesn’t feel accurate to me to say that AP’s use “poor quality” movements.


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[construda]

By the way maybe I shouldn't mention this yet, but I dropped my Offshore for a service to take care of the creeping minutes hand for the 2nd time. I dropped it off at an AP House instead of my home boutique, because I needed it shipped to where I'm working out of state and I figured the House could be more flexible with shipping.

Anyway I got a call a day or two later - the service center had reached out to them offering to upgrade me to a customized rotor with my initials, free of cost. It was the first time they'd seen that offered to anyone.

The watch is still at service, needless to say I'm floored, still waiting for it to come back.

[Octagon Guy]

Originally Posted by construda

By the way maybe I shouldn't mention this yet, but I dropped my Offshore for a service to take care of the creeping minutes hand for the 2nd time. I dropped it off at an AP House instead of my home boutique, because I needed it shipped to where I'm working out of state and I figured the House could be more flexible with shipping.

Anyway I got a call a day or two later - the service center had reached out to them offering to upgrade me to a customized rotor with my initials, free of cost. It was the first time they'd seen that offered to anyone.

The watch is still at service, needless to say I'm floored, still waiting for it to come back.

Wow!

[Vince_76]

Originally Posted by construda

By the way maybe I shouldn't mention this yet, but I dropped my Offshore for a service to take care of the creeping minutes hand for the 2nd time. I dropped it off at an AP House instead of my home boutique, because I needed it shipped to where I'm working out of state and I figured the House could be more flexible with shipping.

Anyway I got a call a day or two later - the service center had reached out to them offering to upgrade me to a customized rotor with my initials, free of cost. It was the first time they'd seen that offered to anyone.

The watch is still at service, needless to say I'm floored, still waiting for it to come back.

Crazy. Did you take them up on it? If so, would love to see.

[VogelPhoenix]

Originally Posted by construda

By the way maybe I shouldn't mention this yet, but I dropped my Offshore for a service to take care of the creeping minutes hand for the 2nd time. I dropped it off at an AP House instead of my home boutique, because I needed it shipped to where I'm working out of state and I figured the House could be more flexible with shipping.

Anyway I got a call a day or two later - the service center had reached out to them offering to upgrade me to a customized rotor with my initials, free of cost. It was the first time they'd seen that offered to anyone.

The watch is still at service, needless to say I'm floored, still waiting for it to come back.

Congratulations, I guess That's a cool offer and I assume you're taking them up on it?

[johnsonsxusfrt]

Originally Posted by construda

By the way maybe I shouldn't mention this yet, but I dropped my Offshore for a service to take care of the creeping minutes hand for the 2nd time. I dropped it off at an AP House instead of my home boutique, because I needed it shipped to where I'm working out of state and I figured the House could be more flexible with shipping.

Anyway I got a call a day or two later - the service center had reached out to them offering to upgrade me to a customized rotor with my initials, free of cost. It was the first time they'd seen that offered to anyone.

The watch is still at service, needless to say I'm floored, still waiting for it to come back.

WOW!! that is freaking cool

[Demonoid]

And this is exactly why I snort coffee out of my nose when I see posts complaining about brands keeping old movements in their pieces. New and improved is not always better.


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[Octagon Guy]

Originally Posted by Demonoid

And this is exactly why I snort coffee out of my nose when I see posts complaining about brands keeping old movements in their pieces. New and improved is not always better.


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Somehow I agree. In-house doesn't mean it's better. I was kindda sad when they discontinued the 2121 calibre. So far, never heard of 7121 having issues but still, 2121 is iconic to be a 5402 tribute.

[In-N-Out]

Originally Posted by construda

By the way maybe I shouldn't mention this yet, but I dropped my Offshore for a service to take care of the creeping minutes hand for the 2nd time. I dropped it off at an AP House instead of my home boutique, because I needed it shipped to where I'm working out of state and I figured the House could be more flexible with shipping.

Anyway I got a call a day or two later - the service center had reached out to them offering to upgrade me to a customized rotor with my initials, free of cost. It was the first time they'd seen that offered to anyone.

The watch is still at service, needless to say I'm floored, still waiting for it to come back.

That’s awesome. really good offer and apology from AP.

[construda]

Originally Posted by Vince_76

Crazy. Did you take them up on it? If so, would love to see.

Ohhh yes I did

[nickcpl]

Same issue with my RO 50th anniversary. had it serviced to fix. came back and still not fixed. same issue. not good.


Recently got a 43mm ROO but noticed one thing and wasn't sure if this warrants getting it checked out.
I noticed the minute subdial of the Chrono (i.e. the 9 o'clock sub-dial) keeps running even though the Chronograph itself (i.e. the seconds hand) is not engaged at all for any amount of time.

If I do a flyback it resets to zero but I am confused as to why it would just keep running.

Can someone tell me if this is expected? I couldn't really find anything online but I am doubtful it works as it should... just want to check before I head to the boutique.


Thanks[/QUOTE]

[ukbbc]

I had this issue. Take it in for full service, took them around 6 weeks to turn it around in Singapore.


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[zuckuss86]

I had this issue with my ROO chrono. I bought in late 2022, and I noticed the 9 o’clock issue within a week of buying it. I had to send it back in for service. I was annoyed but they made things right at the time to make me satisfied.

Fast forward to a few weeks ago and I noticed the issue again. Combined with all the stuff I’m reading about this issue with the movement, I traded the watch away to get a PP.

[lucasalce]

I commented before that it didn't happen to my ROC yet.
6 months into ownership, this chronograph bug has arrived :/
Weird that the 9 o'clock minute counter is moving very slowly (after an hour, 15min pass on the minute counter).

[construda]

Originally Posted by lucasalce

I commented before that it didn't happen to my ROC yet.
6 months into ownership, this chronograph bug has arrived :/
Weird that the 9 o'clock minute counter is moving very slowly (after an hour, 15min pass on the minute counter).

Mine started like that then got significantly worse

[SylvainDXB]

Dropped mine off for the 3rd time in 18 months, at this stage it's just comical.
While I can live with having one of my AP being on the repair bench for another couple of weeks, what annoys me the most is the response (or lack thereof) of the staff at the boutique. They're essentially selling you a USD 30K+ watch that keeps on failing, yet I never got the slightest form of empathy, much less a beginning of an apology from the boutique. The attitude is literally "meeeeh, guess it is what it is....".
Anyways, as the saying goes, let's hope that "third time's the charm".

[1William]

Originally Posted by SylvainDXB

Dropped mine off for the 3rd time in 18 months, at this stage it's just comical.
While I can live with having one of my AP being on the repair bench for another couple of weeks, what annoys me the most is the response (or lack thereof) of the staff at the boutique. They're essentially selling you a USD 30K+ watch that keeps on failing, yet I never got the slightest form of empathy, much less a beginning of an apology from the boutique. The attitude is literally "meeeeh, guess it is what it is....".
Anyways, as the saying goes, let's hope that "third time's the charm".

Sorry to hear this. I am not a fan of the brand, probably out of lack of exposure, but that does not sit well with me.

[messikens]

Originally Posted by SylvainDXB

Dropped mine off for the 3rd time in 18 months, at this stage it's just comical.
While I can live with having one of my AP being on the repair bench for another couple of weeks, what annoys me the most is the response (or lack thereof) of the staff at the boutique. They're essentially selling you a USD 30K+ watch that keeps on failing, yet I never got the slightest form of empathy, much less a beginning of an apology from the boutique. The attitude is literally "meeeeh, guess it is what it is....".
Anyways, as the saying goes, let's hope that "third time's the charm".

Yikes that is very bad / borderline inexcusable.
Tbh once I returned mine for the second service in 9months to fix the issue it was about the same. A little bit of an "shrug / aw shucks and ah well off your watch goes"...

Would have expected a bit better but let's see what comes back. If it has the same issue AGAIN I am going to start being annoyed (can't imagine having to take it in 3 times for the same thing!!)

[salnuaimi]

Originally Posted by SylvainDXB

Dropped mine off for the 3rd time in 18 months, at this stage it's just comical.
While I can live with having one of my AP being on the repair bench for another couple of weeks, what annoys me the most is the response (or lack thereof) of the staff at the boutique. They're essentially selling you a USD 30K+ watch that keeps on failing, yet I never got the slightest form of empathy, much less a beginning of an apology from the boutique. The attitude is literally "meeeeh, guess it is what it is....".
Anyways, as the saying goes, let's hope that "third time's the charm".

assuming you are from dubai .. MOE OR DM?

[salnuaimi]

my friend just got his back with engraved rotor as well .. while the other friend sent his last week.

finger crossed.

[SylvainDXB]

Originally Posted by salnuaimi

my friend just got his back with engraved rotor as well .. while the other friend sent his last week.

finger crossed.

Mine has the 50th anniversary rotor, the last thing I need is free engraving . Just a little empathy and a permanent fix will suffice.


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[Watchman001]

Between this and the previous movement, I have to wonder why AP can’t seem to get chronographs to be more reliable.

[Halothane]

AP is awful
Good luck to you guys sending in your watches. I’ve toured the Clearwater service center. So again I’ll say - good luck !


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[construda]

Originally Posted by Halothane

AP is awful
Good luck to you guys sending in your watches. I’ve toured the Clearwater service center. So again I’ll say - good luck !


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And?? What did you see.. please enlighten us

[Halothane]

Originally Posted by construda

And?? What did you see.. please enlighten us

Well I think AP is actually moving the service center to a new facility. So …. Hopefully it’s improved. As for me , I got tired of sending in personal watches for repair, so I’ve moved on from AP.


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[construda]

Originally Posted by Halothane

Well I think AP is actually moving the service center to a new facility. So …. Hopefully it’s improved. As for me , I got tired of sending in personal watches for repair, so I’ve moved on from AP.


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Improved from what. How does it compare to the other luxury watch service centers you've visited?

[messikens]

Originally Posted by messikens

Well well... quick update : the hand starting moving again recently... time to get it back to the boutique a second time because I cant "unsee" it but it's a bit annoying now... 2nd time for a service in a year to get a movement issue fixed that I feel like is widely enough known / shouldnt occur in the first place

Any thoughts? Anyone have happen this before twice?

Got my ROO back with a complete replacement of the minute hands as well as a service to the entire movement...

Let's see how it goes this time around