My Rolex is Glued? Falling apart like lego

[Eric-London]

Originally Posted by Qwe7410

Here's the photo


Any advice will be welcomed. Help me please. Thank you

Common problem on that reference.

[youneswatches]

Sorry about that OP send it in for repairs Rolex will fix it.

[samson66]

Originally Posted by Qwe7410

I have opted to engage the third-party service to repair the clasp. After all, he was an ex-rolex technician with decades of experience.

His assessment assures me that the watch's movement doesn't require immediate attention. I'm inclined to trust his expertise, especially considering he could have easily suggested otherwise to profit from an additional service.
I may return to Rolex Centre to service the watch's movement when it's due.

He shared that there was a time when Rolex would proactively recognize and offer gratis repairs for such defects. That was in the past when he was with Rolex, till somewhere in the past few years. The immediate identification of the issue by both him and his spouse on separate accounts stating that "it's common" indicates its prevalence. He speculates that this might be a rare occurrence in areas with a dry and cold environment. However, in his life experience as a Rolex technician, it is not uncommon.

It appears Rolex's stance on addressing such issues has evolved over time. There seems to be a new presumption that due to the premium nature of a Rolex purchase, owners would not be averse to bearing higher maintenance costs.

Additionally, the technician pointed out potential vulnerabilities in two other areas that could detach. Though he didn't address if they will eventually come off or be able to affix to it more firmly, he stressed that sourcing replacements might pose significant challenges if they were ever to be dislocated or misplaced.

Good move. Unless you want a full service (which I don't think is a bad idea given the age of the watch) going with an independent should be just fine for this repair. This doesn't look difficult to do for a watch repair tech who has experience with these watches.

I have to admit the photo you posted is pretty shocking and I would be disappointed as well. I've never seen this before and it doesn't make me think "premium" when I look at it. Good luck!