RSC damaged my watch rehaut

[samson66]

Wow that's awful. Makes me wonder about RSC that they would send something back looking like that. Definitely keep us updated on the progress.

[Coronette]

Reparable at least

[sportsfan0704]

Originally Posted by Coronette

Reparable at least

How?

[Kisara]

You would think a multi-billion dollar company would just own their mistake and immediately issue you a brand new watch, box and papers, etc. They can keep your damaged watch and take as much time as they want to repair and refinish it, and send it to their CPO program anywhere in the world. It’s so bad that the customer has to spend so much time involved waiting for this repair to happen, not counting the time you had to waste without a watch for the original servicing. Shame on Rolex.

[Mystro]

Originally Posted by Kisara

You would think a multi-billion dollar company would just own their mistake and immediately issue you a brand new watch, box and papers, etc. They can keep your damaged watch and take as much time as they want to repair and refinish it, and send it to their CPO program anywhere in the world. It’s so bad that the customer has to spend so much time involved waiting for this repair to happen, not counting the time you had to waste without a watch for the original servicing. Shame on Rolex.

This would be a true “luxury experience” company but as it is now, Rolex treats their customers very average to poor. Their is nothing special or luxurious interacting with Rolex at any stage from purchase to servicing.

[MRBolton]

Originally Posted by Mystro

This would be a true “luxury experience” company but as it is now, Rolex treats their customers very average to poor. Their is nothing special or luxurious interacting with Rolex at any stage from purchase to servicing.

This is unfortunately a very accurate description of the current experience.

[Hkspwrsche]

Damn that sucks!

[rolexnerd]

Originally Posted by ErichKeane

Not that I'd SELL a watch, but if I saw a 'change of serial number' paperwork on a watch I was going to be buying, I'd be quite suspicious and less likely to buy.

Its different enough/weird enough/etc, that I suspect it would reduce the value of the watch in the future.

Just sell it as a naked watch and no one will know

[ErichKeane]

Originally Posted by rolexnerd

Just sell it as a naked watch and no one will know

Yep, kinda what I was getting at. Lack in of B&P is worth a few percent in value when sold, which is about your best outcome with a serial swap.

[DoctorsOrders]

Yikes my watch is at RSC right now I hope I dont have the same experience. I bet they will make it right though OP, its hard for RSC to say that damage was there beforehand.

[77T]

There is no need to sell it naked - the watch is:
1) out of warranty
2) random s/n
3) would have another new random s/n
4) would have a 2 yr RSG guarantee card
5) it's meaningless if the case was replaced.

When and if OP sold it, he would get rid of the hang tag that had the old s/n, trash the original warranty card, include all the rest of the set + the RSC Service Card.

Any AD would gladly buy and mark it CPO.


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[ErichKeane]

Originally Posted by 77T

There is no need to sell it naked - the watch is:
1) out of warranty
2) random s/n
3) would have another new random s/n
4) would have a 2 yr RSG guarantee card
5) it's meaningless if the case was replaced.

When and if OP sold it, he would get rid of the hang tag that had the old s/n, trash the original warranty card, include all the rest of the set + the RSC Service Card.

Any AD would gladly buy and mark it CPO.


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It is absolutely not meaningless that the case was replaced. It is an 'odd' situation that'll scare buyers away, which is going to reduce the demand for this watch, and thus the price. Sure any AD would buy it. I'm not saying it is 'worthless', just 'worth less'. That AD sure-as-anything ain't paying 20k (or whatever market price would be otherwise) for this watch.

The case replacement is going to make some buyers shy away, thus replacing demand, thus value. Supply and demand.

[77T]

It is meaningless because Rolex would only replace it due to their error. It is just a different random s/n. These are not sacred objects. The watch would work the same with a service case indistinguishable from the original one.

Do you think it has true meaning?
Not just for an argument about numbers.


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[IS2000]

I just got my SD back from the RSC with a scratch on this part of the watch as well. Though, mine is the older model with no Rolex rehaut. RSC managed to scratches a lot of my watches, so I’m very hesitant to send my “like new” watches to them.

[Harry-57]

Originally Posted by Mystro

This would be a true “luxury experience” company but as it is now, Rolex treats their customers very average to poor. Their is nothing special or luxurious interacting with Rolex at any stage from purchase to servicing.

I agree with your sentiment but I'm starting to agree less with the "purchase" bit. Rolex are elevating their MSRPs well towards the "luxury experience" zone without supplying the "experience".

[Maleg]

Originally Posted by ErichKeane

It is absolutely not meaningless that the case was replaced. It is an 'odd' situation that'll scare buyers away, which is going to reduce the demand for this watch, and thus the price. Sure any AD would buy it. I'm not saying it is 'worthless', just 'worth less'. That AD sure-as-anything ain't paying 20k (or whatever market price would be otherwise) for this watch.

The case replacement is going to make some buyers shy away, thus replacing demand, thus value. Supply and demand.

True statement. Replacing the midcase raises a lot of questions for potential buyers. It will affect the resale price.

Originally Posted by 77T

It is meaningless because Rolex would only replace it due to their error. It is just a different random s/n. These are not sacred objects. The watch would work the same with a service case indistinguishable from the original one.

Do you think it has true meaning?
Not just for an argument about numbers.


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Your opinion. Others differ significantly at this price point. A new midcase is suspicious to me. There are too many other people selling at this price for me to take any risk whatsoever on this watch. The value will take a hit with a replaced midcase.

[Henrimontgomery]

Rehaut Scratch Dial! + 5000$ in value!

[77T]

Originally Posted by Maleg

Your opinion. Others differ significantly at this price point. A new midcase is suspicious to me. There are too many other people selling at this price for me to take any risk whatsoever on this watch. The value will take a hit with a replaced midcase.

I apologize if it wasn't clear - you would not know it was a new midcase.

That is why I am saying it is meaningless.


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[ErichKeane]

Originally Posted by 77T

I apologize if it wasn't clear - you would not know it was a new midcase.

That is why I am saying it is meaningless.


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Why wouldn't you? It wouldn't match the warranty card is my understanding from above. That they'll change the mid-case, which changes the serial number, and just issue a 2nd card that says "we changed this serial to this one".

So when you'd sell it, you'd have to hope that the buyer is not freaked out by seeing 2 cards, one of which is REALLY odd looking.

[123Blueface]

Originally Posted by ErichKeane

Why wouldn't you? It wouldn't match the warranty card is my understanding from above. That they'll change the mid-case, which changes the serial number, and just issue a 2nd card that says "we changed this serial to this one".

So when you'd sell it, you'd have to hope that the buyer is not freaked out by seeing 2 cards, one of which is REALLY odd looking.

Original warranty card is meaningless and can be discarded. Provide new service warranty with new serial number. Simple as that.

[ErichKeane]

Originally Posted by 123Blueface

Original warranty card is meaningless and can be discarded. Provide new service warranty with new serial number. Simple as that.

Some/many buyers won't consider that true B&P, which again, reduces its value.

[123Blueface]

Originally Posted by ErichKeane

Some/many buyers won't consider that true B&P, which again, reduces its value.

That number of buyers resides here on TRF. It’s truly just a small number overall.
If you have a new warranty card and proof of service, an expired, easily copied old warranty card is meaningless. But I get it. Some are easily entertained.

[77T]

Originally Posted by ErichKeane

Why wouldn't you? It wouldn't match the warranty card is my understanding from above. That they'll change the mid-case, which changes the serial number, and just issue a 2nd card that says "we changed this serial to this one".

So when you'd sell it, you'd have to hope that the buyer is not freaked out by seeing 2 cards, one of which is REALLY odd looking.

Because a seller of a 10 year old Rolex would not necessarily include the original card.

I mentioned this in my earlier post where I explained why it would be meaningless.

You'd are buying a watch and sometimes the deal doesn't include the card.

You'd get everything else in a normal full set except the original warranty card and the white hang tag. The RSC card might be included if the sale occurred within its 2-yr. term.

Members who are insisting this is important are doing so based solely on their perceived resale value IF they were the buyer of a watch with a swapped midcase and later wanted to sell it.

Can you see which of the following watches have a swapped midcase ?






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[ErichKeane]

Originally Posted by 77T

Because a seller of a 10 year old Rolex would not necessarily include the original card.

I mentioned this in my earlier post where I explained why it would be meaningless.

You'd are buying a watch and sometimes the deal doesn't include the card.

You'd get everything else in a normal full set except the original warranty card and the white hang tag. The RSC card might be included if the sale occurred within its 2-yr. term.

Members who are insisting this is important are doing so based solely on their perceived resale value IF they were the buyer of a watch with a swapped midcase and later wanted to sell it.

Can you see which of the following watches have a swapped midcase ?






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Even on 10 year old watches, the original warranty card adds value as a part of "box and papers". Or are you trying to claim that B&P don't add value to a watch?

>IF they were the buyer of a watch with a swapped midcase

AND THAT is the only thing that matters. If the 'market'(aka buyers) would pay less for it or would be scared away, the value is less.

As far as your two picture: I don't know why that matters. I'm presuming that the watch would still be equally the same (the same as a watch with papers and the same watch without), just that it has lower value because of the 'different' papers.

[marblegardens]

Devastating. Sorry to see this

[77T]

I think you are agreeing that only resale value matters in the swapping of a midcase by the RSC.

I am saying the watch would be a good as any

AND that you can't tell the difference unless you had the original card (which few sellers would ever pass on to a buyer of a swapped midcase watch)

This makes the case for it being meaningless since we can't tell the difference.

This has been a good debate - and pleasantly put - but we are way off topic of the OP's original reason for posting.

I'm letting this be my last post on this OT stub.


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[ErichKeane]

Originally Posted by 77T

I think you are agreeing that only resale value matters in the swapping of a midcase by the RSC.

I am saying the watch would be a good as any

AND that you can't tell the difference unless you had the original card (which few sellers would ever pass on to a buyer of a swapped midcase watch)

This makes the case for it being meaningless since we can't tell the difference.

This has been a good debate - and pleasantly put - but we are way off topic of the OP's original reason for posting.

I'm letting this be my last post on this OT stub.


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>I think you are agreeing that only resale value matters in the swapping of a midcase by the RSC.

That is a miscategorization of what I'm saying.

>I am saying the watch would be a good as any

To OP, yes, until he wishes to sell it. At which point, it is NOT as good as any. Which is what I said in the first place. See:

>Not that I'd SELL a watch, but if I saw a 'change of serial number' paperwork on a watch I was going to be buying, I'd be quite suspicious and less likely to buy.
>Its different enough/weird enough/etc, that I suspect it would reduce the value of the watch in the future.

[Maleg]

Originally Posted by 77T

I think you are agreeing that only resale value matters in the swapping of a midcase by the RSC.

I am saying the watch would be a good as any

AND that you can't tell the difference unless you had the original card (which few sellers would ever pass on to a buyer of a swapped midcase watch)

This makes the case for it being meaningless since we can't tell the difference.

This has been a good debate - and pleasantly put - but we are way off topic of the OP's original reason for posting.

I'm letting this be my last post on this OT stub.


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If you choose not to be honest and transparent about the history of the watch, then yes, you are correct.

Originally Posted by ErichKeane

>I think you are agreeing that only resale value matters in the swapping of a midcase by the RSC.

That is a miscategorization of what I'm saying.

>I am saying the watch would be a good as any

To OP, yes, until he wishes to sell it. At which point, it is NOT as good as any. Which is what I said in the first place. See:

>Not that I'd SELL a watch, but if I saw a 'change of serial number' paperwork on a watch I was going to be buying, I'd be quite suspicious and less likely to buy.
>Its different enough/weird enough/etc, that I suspect it would reduce the value of the watch in the future.

If you want to protect your reputation as an honest seller, you will divulge the history of the watch, including the mismatched serial numbers on the original papers. That will scare away buyers and you could lose value. To make the OP whole in this context, RSC should match up the original numbers or replace the watch.

The advice I would give to the OP is to press the RSC to match up the numbers if they do a swap.

[ErichKeane]

Originally Posted by Maleg

If you choose not to be honest and transparent about the history of the watch, then yes, you are correct.




If you want to protect your reputation as an honest seller, you will divulge the history of the watch, including the mismatched serial numbers on the original papers. That will scare away buyers and you could lose value. To make the OP whole in this context, RSC should match up the original numbers or replace the watch.

The advice I would give to the OP is to press the RSC to match up the numbers if they do a swap.

Agreed completely. And frankly, lying doesn't really help, you still have a less monetarily valuable watch.

I brought this up for exactly the reason you state; getting the case replaced with a new serial number is NOT being made whole, it is effectively what they call in automotive insurance "diminished value", and one that is pretty clearly true.

[123Blueface]

Originally Posted by ErichKeane

Agreed completely. And frankly, lying doesn't really help, you still have a less monetarily valuable watch.

I brought this up for exactly the reason you state; getting the case replaced with a new serial number is NOT being made whole, it is effectively what they call in automotive insurance "diminished value", and one that is pretty clearly true.

Nope.
As a Claims Manager who litigated many Diminished Value cases, I can definitely disprove you, at least as it relates to the State of Florida.

The reason for diminished value is not solely for having been in a loss. What generates a diminished value claim is the fact in spite of excellent repairs, repairs can be detected, such as original factory welds, seam seal, cuts in areas not normal for partial replacement, Ill repaired frame rails, poor paint quality, poor filler/primer prep, etc. For years I successfully defended claims where no evidence of having been repaired existed after a quality repair. Also, I successfully argued on a car, diminished value today, is not the same as diminished value a fee years from now, as car depreciates. $5,000 of diminished value may be significantly less than $1,000 in four years, even less if car poorly maintained. Diminished value is no different than increase in home value or portfolio. It doesn’t exist until it’s materialized. That only happens when it’s sold.

In 10 years, when the car is worth $1,000, diminished value will be zero.

We are debating a change in serial number. In fact, in many cases, such as if you tended to have beaten the crap out of your case from use prior to service, a new service case is actually an improvement. After all, not polished which so many on TRF fear.

As I stated earlier, only those on TRF are so hung up on. The average buyer won’t care.

I have shared this not to debate but rather to put OP at ease. He really doesn’t have many recourses and beating him up on potential loss of value that may or may not be must suck for him. Maybe things will work out and Rolex will provide case with original serial number and this discussion was a waste of time.