Deceitful practice by Tudor AD help contscting Tudor HQ

[GreatScott]

I agree with the OP.

The dealer is a flat out liar. They changed a bracelet and sold the was as “new” to an unsuspecting buyer. It is wrong on every level and should not be tolerated by Tudor or anyone else on this forum.

The dealer knows it tried to screw a customer, and if they do this, where will it stop? Buffing watches and selling as new? Second hand parts I repair jobs?

Their AD status needs to end ASAP.

Also, I am assuming the OP is telling all the details so an investigation should happen as well.

[Ssunnylee24]

Dont feed smurfs. I mean trolls.

[Malibuboy]

Originally Posted by rolexinfl

The AD is absolutely not making this right and is not taking on this issue properly. "Making it right" is a complete replacement with the proper bracelet with shipping paid by the AD both ways and leaving the customer paying nothing.

To say a customer needs to fully inspect a brand new luxury good to make sure it's 'ok' is asinine.

What if someones wife went to this AD to buy her husband a watch, but she is not a WIS or a watch aficionado? Is duping her into the wrong item OK with you?

Why you keep defending the AD is a mystery, it's flat out ridiculous.

This is not a paltry matter like someone complaining their watch is +3 secs fast and being pedantic, this is an entire physical piece of the watch which is incorrect.

The shop has offered to make it right. The OP should give them that opportunity.

It is that simple.

If that does not work, go to the manufacturer.

What you consider “making it right”, may not be what the business owner considers making it right.

Also where are the box and papers? Is this supposed to be NIB, unused, store demo, or what?

[Malibuboy]

Originally Posted by Ssunnylee24

Dont feed smurfs. I mean trolls.

Hey now!

That’s actually pretty funny!

[melrob1]

Crap! If you want the stainless bracelet the make them exchange for that reference period. It’s what you paid for. Cancel your CC of they don’t want to. You have plenty of proof that they didn’t sell you the correct watch. I don’t want to hear anyone else saying X Y or Z. Tudor would have issue with it as it’s not the correct reference

[myc ritz]

Have them email you a prepaid shipping label.

[Ssunnylee24]

Originally Posted by Malibuboy

Hey now!

That’s actually pretty funny!

Haha was it?

[Matteo E]

Originally Posted by tyler1980

Is there any expectation for the buyer to know what they are buying?

Mistake yes...deceitful, dishonest, or whatever no


Sent from my iPhone using Tapatalk

I disagree, they deceitfully swapped out bands on the new watch, likely for the sole purpose of selling it for more money. This was intentional, not a mistake.

I’m a little confused as to how most responses are calling this a mistake, can someone please explain?

[Steerpike999]

Notify Tudor in Spain and give them all the details including photos.
The AD sold you a Watch which was supposed to be new with a bracelet not meant for the watch, What's to say its genuine?
A local (Melbourne) AD got Rolex taken off them some years ago for selling genuine Rolexes with non-genuine bracelets. Rolex pounced on them. Regardless of whether they did it on purpose or not, if its happened to you it will happen to some one else. Sorry to hear about this. Lesson for us all imho

[jfo2010]

Originally Posted by Matteo E

I disagree, they deceitfully swapped out bands on the new watch, likely for the sole purpose of selling it for more money. This was intentional, not a mistake.

I’m a little confused as to how most responses are calling this a mistake, can someone please explain?

I don’t see how someone would think this is a mistake. If they are selling it as a new watch from the factory they have no business taking the bracelet/strap off.

[zengineer]

Just... send... the... bracelet... to... them. Enough with these breathless drama threads. Nobody knows how or why it happened. Just tell the store they need to pay both ways. Don't ask them, tell them.

[turborolex]

I’m sorry, but I don’t get those defending the AD.

It’s clear that the AD changed the bracelet and therefore modified the watch.

Had he informed the purchaser that this was done and the purchaser agreed, we would not have this post.

But the AD didn’t inform purchaser and he found out by chance.

That is the definition of being deceitful.

I would have called my credit card company immediately and told them that the AD sold me a watch that is modified and probably not even new and see what they can do to resolve this.



Sent from my iPhone using Tapatalk

[wrxsti]

that cannot be a mistake, your gmt comes with the proper bracelet from tudor, perhaps it was originally a leather/nato version of the watch that they swapped a blackbay bracelet to.
That is fraud.

[yxc145]

Originally Posted by Malibuboy

Apples to oranges. Please. Yes, I check under the hood, the provenance and besides I buy the dealer not the deal.

Yes, a clean transaction would have been best for all. It is not unreasonable to ask the buyer to return an item that he has a problem with.

Are you saying you expect the store to come get it from you if there is a problem? Wow, I must be buying at all the wrong places!

Not really. Same idea. Some watches cost as much as a car or more

I am saying store has no right to demand that I bring the good back to him for the mistake they made. Will I go to that extreme? No, unless things end in bad terms. You must be the nicest shopper.

[tyler1980]

Originally Posted by tudorbaja27

Oh such a lovely thread. Guys, AD is at fault, plain and simple. Nothing to debate. Get on them, OP, and have them make it right! I am at times amazed as to how people let themselves be ran over.

Also - the watch just came out and is in high demand. So it's a bit mind-boggling.

It seemed to be an accident and OP was saying it was dishonest and deceitful with no proof that it was anything other than a honest mistake. Yes he is partially at fault too for buying a watch in a hurry and not noticing. I’m not saying the AD shouldn’t make it right but both parties still screwed up here. The difference is the AD is the seller and has the additional expectation of fixing it


Sent from my iPhone using Tapatalk

[theomegaaddict]

Watch came from the back. It was in the plastic bag for internal storage i guess. It came wrapped new in plastics as a full kit - allegedly

Was allegedly reserved for someone else that didnt pick it up for a while as well

Sent from my LG-H870DS using Tapatalk

[tyler1980]

Originally Posted by theomegaaddict

Watch came from the back. It was in the plastic bag for internal storage i guess. It came wrapped new in plastics as a full kit - allegedly

Was allegedly reserved for someone else that didnt pick it up for a while as well

Sent from my LG-H870DS using Tapatalk

Perhaps it came from Tudor that way. There was a thread in the Patek forum a while back where someone bought a 5726 with the wrong bracelet. He didn’t notice but then acquired a second watch in a different dial color and only then noticed the first bracelet was thinner and from a 5711. They exchanged the bracelet


Sent from my iPhone using Tapatalk

[Gary.]

Originally Posted by tyler1980

Is there any expectation for the buyer to know what they are buying?

Mistake yes...deceitful, dishonest, or whatever no


Sent from my iPhone using Tapatalk

Is there an expectation for the buyer to check ref numbers on the bracelet of a brand new watch? Not in my opinion. Not every buyer is obsessed enough to know the details that are supposed to be present on a watch that they buy. We are in the minority.

I don't know how this could have happened but suspect they've been swapping stuff around to make sales to other customers meaning they have to cobble watches together with what they have left over.
At service, Rolex replaces non-original items at service so this dealers' practice might result in some pretty heavy bills if the straps/bracelets are from different models as in this case .



This should not happen. It CANNOT happen by honest mistake. You can't accidentally remove a bracelet and replace it by mistake. It IS dishonest if they don't disclose it. They should do everything they can to make it right and it SHOULDN'T cost the OP a penny. I would also want Tudor to know exactly what is going on so that they can instruct the AD to cut it out before there are more victims.

[yxc145]

Originally Posted by tyler1980

It seemed to be an accident and OP was saying it was dishonest and deceitful with no proof that it was anything other than a honest mistake. Yes he is partially at fault too for buying a watch in a hurry and not noticing. I’m not saying the AD shouldn’t make it right but both parties still screwed up here. The difference is the AD is the seller and has the additional expectation of fixing it


Sent from my iPhone using Tapatalk

Just curious. Does Rolex or Tudor send watch and bracelet and all components separated to AD and they put the watch together?

[bax_tron]

Clearly a bunch of members do not understand the idea of caveat emptor which should not apply here.

OP: I'd be more pissed about the scratched lugs. I'd also keep the non-rivet bracelet.


Sent from my iPhone using Tapatalk

[Malibuboy]

Originally Posted by yxc145

Not really. Same idea. Some watches cost as much as a car or more

I am saying store has no right to demand that I bring the good back to him for the mistake they made. Will I go to that extreme? No, unless things end in bad terms. You must be the nicest shopper.

I know, I am wearing one. I didn’t make any foolish or exuberant mistakes in my purchase.

Demand?

Please realize that any watch dealer or really any dealer of any kind relies upon their reputation. Their business is generally not ripping people off, because that model doesn’t sustain. People seem to miss this often on this forum.

Nicest shopper? Me? No. Not at all. Do you really think that based on my comments? I am however one well prepared buyer. It is to my advantage to avoid mistakes. Your profit comes from how buy, not how you sell. I do not buy expensive things on a whim in foreign countries either.

I will not be making snarky comments on the obvious lack of diligence by the OP.

Nope.

[jimcameron]

Originally Posted by theomegaaddict

Watch came from the back. It was in the plastic bag for internal storage i guess. It came wrapped new in plastics as a full kit - allegedly

Was allegedly reserved for someone else that didnt pick it up for a while as well

Sent from my LG-H870DS using Tapatalk

Thank you for some clarification. I'm not familiar with Tudor, but did you receive a Tudor Box, Warranty Card/Certificate made out in your name? I'm still puzzled why an AD would store the box one place and the watch another, unless it is because safe storage space is limited. Sorry for your misery.

[jimcameron]

Originally Posted by yxc145

Just curious. Does Rolex or Tudor send watch and bracelet and all components separated to AD and they put the watch together?

I can't believe that the watch has to be assembled by the AD, but I can believe that some AD's remove a watch from a box because their Safe is not large enough to accommodate the size of the boxes.

[yxc145]

Originally Posted by Gary.

Is there an expectation for the buyer to check ref numbers on the bracelet of a brand new watch? Not in my opinion. Not every buyer is obsessed enough to know the details that are supposed to be presents on a watch that the buy. We are in the minority.

I don't know how this could have happened but suspect they've been swapping stuff around to make sales to other customers meaning they have to cobble watches together with what they have left over.
At service, Rolex replaces non-original items at service so this dealers' practice might result in some pretty heavy bills if the straps/bracelets are from different models as in this case .



This should not happen. It CANNOT happen by honest mistake. You can't accidentally remove a bracelet and replace it by mistake. It IS dishonest if they don't disclose it. They should do everything they can to make it right and it SHOULDN'T cost the OP a penny. I would also want Tudor to know exactly what is going on so that they can instruct the AD to cut it out before there are more victims.

https://www.rolexforums.com/showthread.php?t=613128

Above thread shows a potential similar issue. An AD wanted to make an immediate sale, so they swapped out an Oyster bracelet with Jubilee from another Datejust because customer wanted a certain dial.

[Gary.]

Originally Posted by yxc145

https://www.rolexforums.com/showthread.php?t=613128

Above thread shows a potential similar issue. An AD wanted to make an immediate sale, so they swapped out an Oyster bracelet with Jubilee from another Datejust because customer wanted a certain dial.

Yes. It happens.
At least with the Datejusts, though, they were the same model. In the OP's case, the bracelet is from a completely different reference which might mean a very frustrating and expensive first official service.

[turborolex]

Originally Posted by Gary.

Yes. It happens.
At least with the Datejusts, though, they were the same model. In the OP's case, the bracelet is from a completely different reference which might mean a very frustrating and expensive first official service.

And he wasn’t told...

Would you consider that honest?


Sent from my iPhone using Tapatalk

[yxc145]

Originally Posted by Malibuboy

I know, I am wearing one. I didn’t make any foolish or exuberant mistakes in my purchase.

Demand?

Please realize that any watch dealer or really any dealer of any kind relies upon their reputation. Their business is generally not ripping people off, because that model doesn’t sustain. People seem to miss this often on this forum.

Nicest shopper? Me? No. Not at all. Do you really think that based on my comments? I am however one well prepared buyer. It is to my advantage to avoid mistakes. Your profit comes from how buy, not how you sell. I do not buy expensive things on a whim in foreign countries either.

I will not be making snarky comments on the obvious lack of diligence by the OP.

Nope.

Not every shopper is an expert in everything. There is a reason people are encouraged to buy brand new watches from authorized dealers. To make sure the watch is authentic, all components are original. Below thread shows an AD swapped the bracelet of two Datejust to make a quick sale. I highly doubt they are going to disclose to the next buyer that the bracelet isn't what originally came with the watch.
https://www.rolexforums.com/showthread.php?t=613128

[Robbyman]

Did this watch come on leather and the dealer add a bracelet to increase the price.

If he had one spare this could be the answer?

[joli160]

Just mail the old bracelet and fit the new one. No harm done. Nagging about the shipping costs ?

[theomegaaddict]

For those asking

The watch was ultimately given to me with the box guarantee and manual with the date of purchase and my name.

The AD's name and address were also printed on the card.

I often see in many ADs and even boutiques the watches being stored seoerately from their boxes and papers and only consolidated at the time of purchase. So that for me was not a red flag at all

Sent from my LG-H870DS using Tapatalk