AD lied, Daytona C madness...

[derekstlmo]

That's a lot of watches at one ad in a year I'd be upset

[josephvman]

That's pretty uncool of the AD, but hardly something to go nuclear over, IMO. Presumably you didn't buy all of those watches simply to be able to get their first Daytona-C, and I assume that you've been very happy with their service given the money you've spent there. I'm puzzled why dealers (or more specifically salespersons) would even make commitments like "first on the list", and even more perplexed why it's so ungodly important for some people to get the "first" of (fill in the blank). The "first on the list" posts that started almost immediately after Basel show were nothing but pure ego, as is the fact that someone else got their toy before you did. I can't believe how lucky I am to be able to own and obsess over my "toys", and it's hysterical to me (and not in a good way) to see the outrage expressed in this thread! This is exactly the sort of thing that stigmatizes Rolex owners and why 99% of the planet would like to eat the other 1%!!!!

A little perspective would probably be a good thing around here every now and then.

[droptopman]

Sorry to hear this.

Depending on how bad you want the watch should determine how you approach dealing with this.

I highly doubt there was some mistake at the AD where one salesman didn't know this or that. I just don't see that happening at any AD with this model for a long time. They will all know how these watches are to be handled.

A friend of the owner is a logical scenario.

Good luck finding a solution. I will be monitoring this thread to see the outcome.

[Dr.Brian]

If you want the watch for retail, I expect you'll get one from there before too long. I'd assume that guy was an insider or a VVip, and you're just a VIP. That's just business.
You bought 10 watches, maybe he bought his wife a $400k necklace last year and $100k earrings to match for this birthday? There's a lot of people out there with money to burn and you might not recognize it.
One of my partners has a $140k sports car, one of 4 high end vehicles, and looks like a hipster. He also wears a $100 fossil, so he's a bit of a contradiction. Lol.
I wouldn't burn any bridges.

[JUSTIFIED]

I think some folks are giving way too much benefit of doubt. The odds that every salesperson hasn't been briefed on exactly what to do when these watches arrives are slim to none. As many have said it is only a watch. Not worth losing sleep, but don't let them b.s. you either.

[Danny83]

You should have took a pic of the guy and showed the AD

[fatass]

I think the question you should ask yourself is, what does the AD need to do to make this right? Then present that to them and don't settle for anything less. Be civil, professional but direct.

[Jwin]

Wonder if the guy who got the watch is a member here, reading this thread, and keeping quiet...

[jzack10]

I am so eager to hear what happened...

[sco]

Originally Posted by fullcourt

after all it's just a watch, as i've said many times, there will be enuf of them made for everyone that wants one to get one.

the ad may or may not have done something 'wrong', a quick visit and chat is all that's needed, then you can make your decision on whether to continue to do business with them.

it's not like the guy jumped ahead of you on the transplant list, might be a bad analogy and maybe i don't take this watch thing as seriously as some. for me it's a hobby, one i enjoy, if it becomes unenjoyable i'll have to find another hobby.

good luck in your quest

I would be upset, but this is so true. Well said.

[xjeeunitx]

I would be soooo madddd.....

[Skyrider01]

The bottom line is that you were lied to by the salesperson. I would go in and talk to the manager and find out how this happened. Maybe a lack of communication among the staff at the AD resulted in the other person getting the first one instead of you.

If it was a mix up or an honest mistake, make sure they give you the next one that comes in.

If they intentionally gave it to someone else even though they told you you were first, get your deposit back and take your business elsewhere.

[BNA/LION]

I would have an honest and frank discussion with the AD. Let them know how you feel and express your frustration.

If they are good people they will apologize for the "misunderstanding" and possibly offer you a little something for the trouble; additional discount on future purchase, watch merchandise or send you a fantastic bottle of wine. If they do not I would kick them to the curb!

[Trouble15]

Originally Posted by BNALION

I would have an honest and frank discussion with the AD. Let them know how you feel and express your frustration.

If they are good people they will apologize for the "misunderstanding" and possibly offer you a little something for the trouble; additional discount on future purchase, watch merchandise or send you a fantastic bottle of wine. If they do not I would kick them to the curb!

Completely agree. Relationships are a two way street, I would expect more from the AD. I'd be pissed if I was you, but keep it professional obviously. Best of luck, let us know how it goes!

[anothernewphone]

It's not like they said "sorry, we sold the watch to someone else." That dude could be a way better customer than OP, they simply lied to him. He knows for sure they lied. I wouldn't want to spend a dime with them, and it'd probably sour me to the watch all together for a bit.

[Mrkamir9]

Not cool at all...I would say don't give them a dollar, but I think if that happened to me I would do my best to find one elsewhere but keep them on the back burner. If you get one that will be a good feeling to walk in and snatch that deposit back and let them know they lost your business. Or even better walk in there and say you want to buy a few PP's then follow up by telling them your buying from your new AD! This is Ofcourse if the plan works lol! Goodluck, you'll find one!

If it makes you feel any better I'm number 6 lol, and I was told when I called that I was the first. I called back a few days later to ask a question about deposit and the guy told me the lady who put me on the list doesn't usually take names (basically doesn't know what she's doing). Anyways, we will all get one sooner or later...at the end of the day it's just a watch (but a special one) 😉


Sent from my iPhone using Tapatalk

[subtona]

Originally Posted by psv

I would demand discount on the Daytona as they deceived you. They are obviously free to do business as they see fit, but then I would inform them that they have lost your business forever.

Agree.

Looking forward to the name of the AD

[Mrkamir9]

Originally Posted by superdog

I have a super sneaky suspicion that my AD would do the same thing. I also "#1" on their list.

And I also do a lot of business with them.

Truthfully though, I am not sure that I would care. It is a tough world and AD's have to deal with a TON of BS.

They now finally have a watch that everyone really really wants to get. So instead of tons of people shopping for the best discount, they are in the drivers seat.

AND they want to please everyone. Especially their bigger customers.

IMHO, cut them some slack. Call them out on it, tell them that you totally understand but that you are understandably disappointed. I bet it will work wonders.

But for sure, don't sweat this. Its just a watch. And no one is purposely disrespecting you. They are doing the best they can.

Scratch my comment lol ...this is the perfect way to go about it. Well said.

[speedmaster73]

my take is 'alot' of people were '#1'

why does #1 matter so much anyways.....much moreso than 2 or 3 or 4 or 5 etc...

in the end.....you all have the same watch....furthermore......its the exact same watch as the ss bezel daytona except it has a ceramic bezel!!!!!

IF the OP was truly # 1....perhaps the salesperson was simply not 'briefed' and by coincidence some guy walked in and asked if they had a ceramic daytona.......the salesperson simply said yes and sold it......no need to jump to conclusions.....

its ok....tens, hundreds of thousands more will be made

its 2016.....no watch is 'rare' anymore unless its a limited edition.....even the DSSD-blue...yeah....i said it...

[Ckci]

I wouldn't bother with the manager. I'd speak to the owners and I'd let them know I am very upset and feel deceived and that you will be looking to do business elsewhere. You might also go to another local AD and let them know what you had purchased from the other store and if they can get you a black Daytona C quickly that you will plan on making your future watch purchases with the new store and then inform the owner of the old store about all of this. It should get your point across.

[s14roller]

I'm not sure why there are so many ADs that play games. In your case, I would certainly be upset and feel slighted. I'd call and ask again if they have gotten any yet, and when they say no, explain that you actually saw it. Then have them explain themselves.

Personally, something like that would have me walk away from them unless they did something to make it right. Otherwise, watches are a commodity, you can pick where you wish to do business. Sometimes it works out in your favor. I have a friend of mine who spends hundreds of thousands a year on watches and got slighted from his normal AD. Guess what? He went to a different AD, and the new AD treats him like a king, gets him all the hard to get models, and gives him a healthy discount even on the new releases. I'm guessing the previous AD has lost a quarter mil a year for the foreseeable future because of whatever may have happened. Meanwhile, my buddy is rolling around like a pig in mud, just squealing with joy...

[Ravager135]

I've indicated in other threads my belief that this happens a lot. I am not AD bashing. I know many members here have had great relationships with ADs and I myself had a great one with a small AD when I lived in Maryland. This kind of thing happens a lot, I saw it happen first hand when the BLNR came out. The ceramic Daytona craze is even greater this time around.

Most ADs don't expect their customers to be as fanatical as we are here on The Rolex Forums. It seems like everyone here is getting a ceramic Daytona but in reality we are certainly the exception and a small number of individuals compared to the market. I would not be surprised if ADs are telling several people they are "number one" on a list to keep them interested and "locked" into purchasing from them.

I had an AD tell me the ceramic Daytona is not even out yet (I am 100% positive they know it is). I had an AD tell me I could expect a BLNR to arrive for me in a month. I eventually purchased from a trusted seller and finally got a phone call a year later from the AD. These things happen. Especially with new releases. It doesn't mean you need to take it. It also doesn't mean you shouldn't buy from an AD ever again. I like the advice given. Go there calmly and confront them about what transpired. If what you are saying is true, it's very easy to say an acquaintance of yours received the Daytona before you did and he stated he purchased it from you. You don't need to identify the person. If they continue to lie, ask for your deposit back. I had an AD owner tell me point blank that he has a personal list of friends and family who get pieces before he even considers customer lists.

[masyv6]

Stay calm, but be firm. You are more than likely right to feel slighted, but there is always a chance that it was just a misunderstanding.

[dht_tubes]

This why I'm quit to buy from AD,

no sincere connection with their own customer.

[KarlS]

I don't believe in the Tooth Fairy, the Easter Bunny, Father Xmas or being No 1... I proved that in another thread when I stated I phoned my AD a week ago for the C and leapt to the Top of the list based purely on my spend there this year. Fair or not is academic. I am sure that if someone else who has spent more than me phones I have no doubt I will slide down the list...that's how it works!

[GinzoMatic]

You're a better man that I OP. I have the temper of a twelve year old, and this kind of BS (especially with a history like yours) would have probably sent me off the deep end.

I would suggest going in there and having a chat with the manager. Customer service is dead in 95% of the present day market, but I am a firm believer that part of the premium we pay for these watches entitles us to it.

Don't take any sh!t from them.

[Verdi]

OP pls stop this. Go speak to them and let us know what they said to you.


PS: for all of you who didn't get it yet. The following lines are marketing tools:

-prices will go up soon
-there is a waiting list
-you are lucky we have on in stock
-you are lucky, we have one, someone ordered it and couldn't pay for it (happened to
me with Daytona many times. In Dubai, old Daytona was always available at 12k usd. They just can say it and use these lines)

All this tango of waiting list and position on the list is a marketing sham that Rolex entertains to keep our interest and desire at high level.

[dadonn2]

OP set off a firestorm and never came back. I feel for the man. May sound silly to some but I'd hate to be and feel like a special customer and then made to feel duped and like something of an afterthought. Personally, I'd end up taking it personally and would want to tell them that my feelings were hurt while simultaneously feeling like taking a swing at someone.

[michael067]

Probably just a mix up on the AD's part. 8 PM's in 12 months?? Damn!

[AgentHsu]

Originally Posted by GinzoMatic

You're a better man that I OP. I have the temper of a twelve year old, and this kind of BS (especially with a history like yours) would have probably sent me off the deep end.

I would suggest going in there and having a chat with the manager. Customer service is dead in 95% of the present day market, but I am a firm believer that part of the premium we pay for these watches entitles us to it.

Don't take any sh!t from them.

Me too.

Not okay to lie, especially to loyal, good paying clients. They could have been honest, said that they have a queue, and that you would be bumped up yo the first 3 or 4. The members advising to keep calm and have level headed talks with a manager would be beyond me. Unless they fixed my issue promptly, I would take my business elsewhere.

You've spent enough with them to at least deserve honesty and respect.