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gqllc · 23 April 2011, 01:27 AM

Does the US AD warranty go with the watch or with the purchaser? I just left an AD and they stated the warranty is only to the original buyer and NOT with the watch???? Can anyone confirm or deny this???

kareemthedream33 · 23 April 2011, 01:28 AM

I think it's to the watch but I'm sure someone will be along with an official ruling soon.

youngr · 23 April 2011, 01:31 AM

Ring Rolex and ask

springbar · 23 April 2011, 01:34 AM

Quote:

Originally Posted by gqllc

Does the US AD warranty go with the watch or with the purchaser? I just left an AD and they stated the warranty is only to the original buyer and NOT with the watch???? Can anyone confirm or deny this???

The actual wording of the warranty is ambiguous. Even the RSCs have provided contradictory answers.

However, consider that when you send in a watch to an RSC, they just want the watch and the original warranty card. They do not require you send in a copy of your driver's license or passport.

subtona · 23 April 2011, 01:48 AM

recently at rolex in nyc and they said warranty would remain in force.

caveat:
case 1) in my case the watch was purchased from an AD and then repurchased by me from another AD.
rolex said this would qualify me for warranty.

the question was still out regarding purchase from other than AD.
ie grey dealer or trusted seller for example.
(they seemed to be in disagreement at rolex.)

case 2) that said, they are doing warranty work for me, for a watch purchased from a trusted seller.

conclusion: possibly depends on the weather?

rolex rep claimed they are in the midst of a policy change but they were not in agreement on details at the time of visit (early this year).

Quote:

Originally Posted by springbar

The actual wording of the warranty is ambiguous. Even the RSCs have provided contradictory answers.

However, consider that when you send in a watch to an RSC, they just want the watch and the original warranty card. They do not require you send in a copy of your driver's license or passport.

Tools · 23 April 2011, 01:49 AM

Quote:

Originally Posted by gqllc

Does the US AD warranty go with the watch or with the purchaser? I just left an AD and they stated the warranty is only to the original buyer and NOT with the watch???? Can anyone confirm or deny this???

This has been debated for years.. Rolex USA is Headquartered in NYC, and their stand is that the USA warranty is only for the original purchaser. Anybody else is a "third party intervention"..

However, some members have not had a problem and some say that Dallas has told them differently........

So how's that for clearing things up......

Here is what it says:

FlyingMoose · 23 April 2011, 02:42 AM

It depends on which service center you send it to. NYC will give you grief, but Dallas will honor the warranty. This isn't official, but seems to be the case (and was true in my case).

Cabaiguan · 20 May 2011, 09:06 AM

Hate bumping an old thread but wanted to add my experience. Took my Sub-C for warranty repair at the NY RSC (it's running a bit slow). I am the second owner. I was asked for the warranty card and receipt of sale, which I luckily had from the original owner. Claim accepted.

This doesn't prove anything other than a sales receipt showing the original sale from an AD may prove useful.

Art 1 · 20 May 2011, 09:08 AM

What tools said. RUSA is very clear about this.

Rippin · 20 May 2011, 10:18 AM

The printed Rolex warranty can be interpreted both ways - covers the watch or covers the buyer, depending on how you read it. I called RSC Dallas and asked specifically this question. They said that the waranty USED to only cover the original owner, but has changed to cover the watch, regardless of who owns it. That may not be case with NY RSC. I also called Rolex Canada and asked the same question. They said the warranty is only with the original owner - but it wasn't a convincing statement as they were a lot of umms and errs in the reply. Seems like they really didn't know and was erring on the side of caution.

HL65 · 20 May 2011, 10:26 AM

Watch

wdalew5 · 20 May 2011, 10:30 AM

My pocket catalog from 2009 says the warranty from Rolex Inc. Is personalized . Sounds Like it's for who's name is on the warranty card. If you lose it, Rolex will not reissue another warranty card....I am talking from experience on this one...

ingoodtime · 20 May 2011, 10:39 AM

Quote:

Originally Posted by Tools

This has been debated for years.. Rolex USA is Headquartered in NYC, and their stand is that the USA warranty is only for the original purchaser. Anybody else is a "third party intervention"..

However, some members have not had a problem and some say that Dallas has told them differently........

So how's that for clearing things up......

Here is what it says:

Would intervention not refer to a third party trying to repair the watch?

theken · 20 May 2011, 10:44 AM

It was explained to me that in the USA the original warranty applies to the product and not the purchaser as per Federal statute.
It is possible that Rolex is changing their warranty policy to comply. Perhaps someone with a knowledge of the legal issues involved will confirm if this correct.
With automobiles, according to my associate who buys and sells 30-40 used cars a month, the warranty is on the vehicle and is transferable (at no charge) if it is still within the warranty period.

rr-nyc · 20 May 2011, 10:46 AM

Before I bought my Daytona from trusted seller, I called RUSA and they stated the warranty is good for the period from the dated card. It doesn't matter if there were 12 owners in 12 months.

The way I interpret "third party intervention" is if the watch was repaired by someone other than Rolex during the warranty period. My company has a similarly worded warranty.

rr-nyc · 20 May 2011, 10:47 AM

Quote:

Originally Posted by ingoodtime

Would intervention not refer to a third party trying to repair the watch?

Exactly. It has nothing to do with second owner

Chipmunk · 20 May 2011, 10:51 AM

Quote:

Originally Posted by ingoodtime

Would intervention not refer to a third party trying to repair the watch?

I think that's what it means.

springbar · 20 May 2011, 11:01 AM

Quote:

Originally Posted by Art 1

What tools said. RUSA is very clear about this.

RUSA is anything but clear about this.

But keep in mind: the RSCs just want the 1) watch and the 2) warranty card. They don't require the sender provide identification.

Art 1 · 20 May 2011, 11:02 AM

Quote:

Originally Posted by springbar

RUSA is anything but clear about this.

Read a warranty card, it is very clear. There is one posted a few posts above.

Cabaiguan · 20 May 2011, 11:18 AM

Quote:

Originally Posted by Art 1

Read a warranty card, it is very clear. There is one posted a few posts above.

Let's not confuse the wording with the interpretation. The verbiage may be clear, but the interpretation by the RSC's have been anything but. Frankly, I think the warranty could have been worded much better.

snowpea · 20 May 2011, 11:30 AM

How about after the 2 year warranty period is over will RSC still require the warranty card if you need to send it in for service?

ingoodtime · 20 May 2011, 11:32 AM

Legalese, a language all it's own written by highly expensively trained people with loopholes included. Unbelievable and sad and a reflection on the sad state of people and companies.

Art 1 · 20 May 2011, 11:36 AM

Quote:

Originally Posted by snowpea

How about after the 2 year warranty period is over will RSC still require the warranty card if you need to send it in for service?

No.

moviefreak · 20 May 2011, 11:47 AM

Whatever the case.. I have always found the best way to go is to give a call first to the service center... ask to talk with a service representative and be plain and clear.. just tell them the watch is under warranty if it is the case...(they will ask you to send a copy of the warranty, never the original... and I have sent them with different name and no problem)...make sure once you hang up you have the name of the service representative you talked to and send it to his/her attention...

ec51 · 20 May 2011, 02:27 PM

Does the RSC (NYC specifically) normally ask for the sales receipt? If so, do they require to see the original sales receipt?

The reason I ask is because after purchasing my watch abroad I had to forfeit the original receipt for a tax back program. I have a copy - though, it's uncertain as to whether the original receipt will be returned.

moviefreak · 20 May 2011, 02:32 PM

Not when I sent one at least...

DG123 · 20 May 2011, 02:47 PM

Has anybody here ever actually had a warranty claim against Rolex?

EE33 · 20 May 2011, 02:51 PM

What about say us here in Australia who have bought a watch out of USA? Can we get our watch fixed here under the US warranty? Say watch was purchased 2nd hand.

Ben12 · 20 May 2011, 04:41 PM

I bought my watch from trusted seller ,but this is why some prefer to purchase from AD. Good luck to preloved owners.

xjeeunitx · 20 May 2011, 08:05 PM

I bought my SubC from this forum from a trusted seller. I'm located in Korea and went to the local RSC here. They looked at the US warranty card and worked on the watch without any hassles.

I don't think Rolex even knows as of this point. I guess we should call around and send the watch to the shop where they will accept it.

23 April 2011, 01:27 AM	#1
gqllc "TRF" Member Join Date: Mar 2010 Real Name: Steve Location: Albany NY Watch: Blue Bezel SubC Posts: 1,511	Can we get an official ruling on...... Does the US AD warranty go with the watch or with the purchaser? I just left an AD and they stated the warranty is only to the original buyer and NOT with the watch???? Can anyone confirm or deny this??? __________________ K-TT Datejust, Random Blue Bezel SubC

23 April 2011, 01:31 AM	#3
youngr "TRF" Member Join Date: Mar 2008 Real Name: Richard Location: England Watch: 16610 & 16710 Posts: 899	Ring Rolex and ask __________________ SS Submariner Date "V" SS GMT Master II Pepsi "D"

20 May 2011, 09:06 AM	#8
Cabaiguan "TRF" Member Join Date: Mar 2010 Real Name: Raf Location: NJ Watch: GMTII Posts: 2,155	Hate bumping an old thread but wanted to add my experience. Took my Sub-C for warranty repair at the NY RSC (it's running a bit slow). I am the second owner. I was asked for the warranty card and receipt of sale, which I luckily had from the original owner. Claim accepted. This doesn't prove anything other than a sales receipt showing the original sale from an AD may prove useful. __________________ "A ship of war is the best ambassador." - Oliver Cromwell

20 May 2011, 10:26 AM	#11
HL65 TRF Moderator & 2024 SubLV41 Patron Join Date: Dec 2007 Real Name: Ken Location: SW Florida Watch: One on my wrist. Posts: 63,982	Watch __________________ *SPEM SUCCESSUS ALIT*

20 May 2011, 10:30 AM	#12
wdalew5 "TRF" Member Join Date: Dec 2010 Real Name: Dale Location: ohio Watch: Rolex,omega,casio Posts: 508	My pocket catalog from 2009 says the warranty from Rolex Inc. Is personalized . Sounds Like it's for who's name is on the warranty card. If you lose it, Rolex will not reissue another warranty card....I am talking from experience on this one... __________________ " yes , I do wear the EVH 5150 shoes "

23 April 2011, 01:28 AM	#2
kareemthedream33 "TRF" Member Join Date: Aug 2010 Location: Canada Watch: Explorer Posts: 1,748	I think it's to the watch but I'm sure someone will be along with an official ruling soon.

23 April 2011, 02:42 AM	#7
FlyingMoose "TRF" Member Join Date: Dec 2007 Location: New York, USA Posts: 502	It depends on which service center you send it to. NYC will give you grief, but Dallas will honor the warranty. This isn't official, but seems to be the case (and was true in my case).

20 May 2011, 09:08 AM	#9
Art 1 Banned Join Date: Feb 2008 Location: Florida, Canada Watch: Rol/Seik/Tud/Omega Posts: 30,244	What tools said. RUSA is very clear about this.

20 May 2011, 10:18 AM	#10
Rippin "TRF" Member Join Date: Feb 2009 Location: PNW Watch: All of them Posts: 326	The printed Rolex warranty can be interpreted both ways - covers the watch or covers the buyer, depending on how you read it. I called RSC Dallas and asked specifically this question. They said that the waranty USED to only cover the original owner, but has changed to cover the watch, regardless of who owns it. That may not be case with NY RSC. I also called Rolex Canada and asked the same question. They said the warranty is only with the original owner - but it wasn't a convincing statement as they were a lot of umms and errs in the reply. Seems like they really didn't know and was erring on the side of caution.

20 May 2011, 10:44 AM	#14
theken "TRF" Member Join Date: Mar 2009 Location: USA Watch: GMT-Master II Posts: 3,417	It was explained to me that in the USA the original warranty applies to the product and not the purchaser as per Federal statute. It is possible that Rolex is changing their warranty policy to comply. Perhaps someone with a knowledge of the legal issues involved will confirm if this correct. With automobiles, according to my associate who buys and sells 30-40 used cars a month, the warranty is on the vehicle and is transferable (at no charge) if it is still within the warranty period.

20 May 2011, 10:46 AM	#15
rr-nyc Liar & Ratbag Join Date: Nov 2009 Real Name: Renato Location: NYC / Miami Beach Watch: Rolex Daytona Posts: 5,344	Before I bought my Daytona from trusted seller, I called RUSA and they stated the warranty is good for the period from the dated card. It doesn't matter if there were 12 owners in 12 months. The way I interpret "third party intervention" is if the watch was repaired by someone other than Rolex during the warranty period. My company has a similarly worded warranty.

20 May 2011, 11:30 AM	#21
snowpea "TRF" Member Join Date: Mar 2011 Real Name: Steven Location: Jazoom Watch: Milgauss GV Posts: 1,092	How about after the 2 year warranty period is over will RSC still require the warranty card if you need to send it in for service? __________________

20 May 2011, 11:32 AM	#22
ingoodtime "TRF" Member Join Date: Sep 2008 Location: USA Posts: 2,834	Legalese, a language all it's own written by highly expensively trained people with loopholes included. Unbelievable and sad and a reflection on the sad state of people and companies. __________________ Lee

20 May 2011, 11:47 AM	#24
moviefreak "TRF" Member Join Date: Nov 2008 Location: in my house... Posts: 5,524	Whatever the case.. I have always found the best way to go is to give a call first to the service center... ask to talk with a service representative and be plain and clear.. just tell them the watch is under warranty if it is the case...(they will ask you to send a copy of the warranty, never the original... and I have sent them with different name and no problem)...make sure once you hang up you have the name of the service representative you talked to and send it to his/her attention... __________________ Cheers, Eduardo Be a WIS not a WUSS... and remove all the stickers..

20 May 2011, 02:27 PM	#25
ec51 Banned Join Date: Apr 2011 Real Name: Eric Location: NY Watch: 14060M Posts: 1,642	Does the RSC (NYC specifically) normally ask for the sales receipt? If so, do they require to see the original sales receipt? The reason I ask is because after purchasing my watch abroad I had to forfeit the original receipt for a tax back program. I have a copy - though, it's uncertain as to whether the original receipt will be returned.

20 May 2011, 02:32 PM	#26
moviefreak "TRF" Member Join Date: Nov 2008 Location: in my house... Posts: 5,524	Not when I sent one at least... __________________ Cheers, Eduardo Be a WIS not a WUSS... and remove all the stickers..

20 May 2011, 02:47 PM	#27
DG123 "TRF" Member Join Date: Nov 2010 Location: San Francisco, Ca Watch: Oyster Perpetual Posts: 1,629	Has anybody here ever actually had a warranty claim against Rolex?

20 May 2011, 02:51 PM	#28
EE33 "TRF" Member Join Date: Feb 2010 Real Name: Des Location: China Watch: 16613 16710 116520 Posts: 2,841	What about say us here in Australia who have bought a watch out of USA? Can we get our watch fixed here under the US warranty? Say watch was purchased 2nd hand. __________________ *TRFs "after Dark" bar and NightClub Addict* Punctuality is the courtesy shown only by Kings Dalip: "GTG posts are worthless without pics, absolutely worthless"

20 May 2011, 04:41 PM	#29
Ben12 "TRF" Member Join Date: Jul 2010 Real Name: Ben Location: FL Watch: 16610 Posts: 22	I bought my watch from trusted seller ,but this is why some prefer to purchase from AD. Good luck to preloved owners.

20 May 2011, 08:05 PM	#30
xjeeunitx 2024 Pledge Member Join Date: Aug 2008 Posts: 5,455	I bought my SubC from this forum from a trusted seller. I'm located in Korea and went to the local RSC here. They looked at the US warranty card and worked on the watch without any hassles. I don't think Rolex even knows as of this point. I guess we should call around and send the watch to the shop where they will accept it.

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