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Dan Pierce · 12 February 2012, 12:29 AM

On Tuesday while working at my home office I noticed a decidedly loud and unusual knocking sound coming from my recently serviced Tudor DD.

No question something was wrong so I called Bob Ridley and Barbara answered to say, first, she apologized for the inconvenience [always nice to hear that first], the watch was covered under warranty, and that included all shipping costs. Barbara was at lunch but would email a shipping label as soon as she returned to the office. The label was quickly emailed, the watch packed, then shipped and delivered to Bob yesterday.

Should have the diagnosis Monday w/ treatment starting immediately.

Time seems so slow in the waiting room.

As long as it a full and complete recovery, it's all good.

dP

CaveDiver · 12 February 2012, 01:16 AM

Dan,
Nice to hear he is covering round trip shipping now.
Hope the time in recovery is not to long..

dddrees · 12 February 2012, 01:37 AM

Here's to a fast trip to the emergency room with very little recovery time.

Deldog · 12 February 2012, 02:03 AM

Good luck, Dan. Sounds like great service is making the best of a bummer situation. Here's to a speedy recovery!

Dan Pierce · 12 February 2012, 02:13 AM

Thanks, guys.

It's in good hands.

dP

Frogman4me · 12 February 2012, 02:14 AM

Sometimes things go wrong, its a part of doing business but I am glad to hear the great service report. I have a watch with Bob now and its comforting to hear when something goes wrong its taken care of. Keep us posted DP.

johnbeth · 12 February 2012, 02:44 AM

DR Ridley will fix it.

Sorry you had to go through this.

RC2 · 12 February 2012, 02:47 AM

Dan. At least you know ur in great hands. Good luck!

Jagatai · 12 February 2012, 01:38 PM

you are in the best hands possible.

Beaumont Miller II · 13 February 2012, 01:42 AM

After a quick operation and some physical therapy/rehab, I am sure everything will be back to normal.

Widows Son · 13 February 2012, 10:35 AM

I'm sure the good Dr. appreciates your patience. Sometimes things just go wrong with anything mechanical with no warning. I'm sure the Dr. carries malpractice insurance so all will be well in the end.

Ebruner · 13 February 2012, 01:03 PM

Dan,

Barbara is the best isn't she???? She held my hand through 2 watches being serviced in November. Bob will make it right.

-Eddie

Dan Pierce · 14 February 2012, 02:08 PM

Talked with Bob today who reported the patient stable, is recovering comfortably, and just staying a few days for observation.

dP

dddrees · 14 February 2012, 09:34 PM

Barely gives us enough time to send flowers and a get well card.

Sounds good Dan, hopefully you'll get it back within a couple of days.

Frogman4me · 15 February 2012, 01:14 AM

Quote:

Originally Posted by Dan Pierce

Talked with Bob today who reported the patient stable, is recovering comfortably, and just staying a few days for observation.

dP

great news!

Warnsboy · 16 February 2012, 10:27 AM

Some of us in the waiting room are cheerful for the good prognosis and eagerly awaiting an early and satisfactory release.

Dan Pierce · 16 February 2012, 10:30 AM

Quote:

Originally Posted by Warnsboy

Some of us in the waiting room are cheerful for the good prognosis and eagerly awaiting an early and satisfactory release.

Cigars all around when she comes home.

dP

Dan Pierce · 22 February 2012, 09:08 AM

Just talked w/ Barbara and my Tudor DD w/ be delivered Thursday.

Unfortunately, I won't be home till Friday.

But at least I know what I'll be sporting this weekend.

dP

Frogman4me · 22 February 2012, 09:34 AM

Quote:

Originally Posted by Dan Pierce

Just talked w/ Barbara and my Tudor DD w/ be delivered Thursday.

Unfortunately, I won't be home till Friday.

But at least I know what I'll be sporting this weekend.

dP

Great news Dan! Thanks for the update, the turn around time was good. Enjoy

drockadam · 22 February 2012, 12:33 PM

Sorry to hear Mr Pierce! Best wishes on waiting till Friday! GMT Pepsi on Super Jubilee tomorrow? Haha!

SS Oyster · 22 February 2012, 03:57 PM

Heh Dan - so what was the problem?

jdc · 22 February 2012, 06:44 PM

Things can always go wrong its the ability to make them right that matters.

Dan Pierce · 22 February 2012, 09:08 PM

Quote:

Originally Posted by SS Oyster

Heh Dan - so what was the problem?

A loose rotor. A minor setback with an easy fix and all covered under warranty.

dP

masterserg · 23 February 2012, 12:04 AM

Problems happen. I guess starting from the same skill baseline, it is service that separates the awesome from the good, and Mr. BR seems to be on the awesome category w/o a doubt.

Dan Pierce · 24 February 2012, 02:27 AM

Wife just called, it's on my desk waiting for my return tomorrow.

Too early to start a Friday WRUW thread?

dP

cbusjer · 24 February 2012, 02:35 AM

I knew it! I actually just had the same problem on my recently serviced Tudor Oyster Prince 34 Exp. Blew a rotor! ;-)

Sent from my iPhone using Tapatalk

12 February 2012, 12:29 AM	#1
Dan Pierce 2024 Pledge Member Join Date: Dec 2006 Real Name: D'OH! Location: Kentucky Watch: Rolex-1 Tudor-3 Posts: 36,185	Calling Dr Ridley to Emergency-STAT!! On Tuesday while working at my home office I noticed a decidedly loud and unusual knocking sound coming from my recently serviced Tudor DD. No question something was wrong so I called Bob Ridley and Barbara answered to say, first, she apologized for the inconvenience [always nice to hear that first], the watch was covered under warranty, and that included all shipping costs. Barbara was at lunch but would email a shipping label as soon as she returned to the office. The label was quickly emailed, the watch packed, then shipped and delivered to Bob yesterday. Should have the diagnosis Monday w/ treatment starting immediately. Time seems so slow in the waiting room. As long as it a full and complete recovery, it's all good. dP __________________ TRF Member# 1668 Bass Player in TRF "AFTER DARK" Bar & NightClub Band Commander-in-Chief of The Nylon Nation The Crown & Shield Club Honorary Member of P-Club

12 February 2012, 01:37 AM	#3
dddrees "TRF" Member Join Date: May 2010 Real Name: Dan Location: USA Watch: This N That Posts: 34,253	Here's to a fast trip to the emergency room with very little recovery time. __________________ When it captures your imagination, that's when you know you have found your passion. Loyal Foot Soldier of The Nylon Nation. Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons

12 February 2012, 02:13 AM	#5
Dan Pierce 2024 Pledge Member Join Date: Dec 2006 Real Name: D'OH! Location: Kentucky Watch: Rolex-1 Tudor-3 Posts: 36,185	Thanks, guys. It's in good hands. dP __________________ TRF Member# 1668 Bass Player in TRF "AFTER DARK" Bar & NightClub Band Commander-in-Chief of The Nylon Nation The Crown & Shield Club Honorary Member of P-Club

12 February 2012, 02:47 AM	#8
RC2 "TRF" Member Join Date: Sep 2009 Real Name: Rich Location: NC Watch: Rolex 1675 Posts: 2,359	Dan. At least you know ur in great hands. Good luck! __________________ Rich Member of Nylon Nation Red Sox Nation Instagram watchguy97

13 February 2012, 01:42 AM	#10
Beaumont Miller II "TRF" Member Join Date: Nov 2008 Location: USA Posts: 2,615	After a quick operation and some physical therapy/rehab, I am sure everything will be back to normal. __________________

12 February 2012, 01:16 AM	#2
CaveDiver "TRF" Member Join Date: Dec 2009 Location: Dallas Posts: 1,075	Dan, Nice to hear he is covering round trip shipping now. Hope the time in recovery is not to long..

12 February 2012, 02:03 AM	#4
Deldog "TRF" Member Join Date: Dec 2010 Real Name: Judd Location: Pennsylvania Watch: 36 and under Posts: 323	Good luck, Dan. Sounds like great service is making the best of a bummer situation. Here's to a speedy recovery!

12 February 2012, 02:14 AM	#6
Frogman4me Banned Join Date: Jun 2010 Location: Maryland Posts: 6,268	Sometimes things go wrong, its a part of doing business but I am glad to hear the great service report. I have a watch with Bob now and its comforting to hear when something goes wrong its taken care of. Keep us posted DP.

12 February 2012, 02:44 AM	#7
johnbeth "TRF" Member Join Date: Jul 2010 Real Name: John Location: Australia Watch: Depends on mood. Posts: 9,536	DR Ridley will fix it. Sorry you had to go through this.

12 February 2012, 01:38 PM	#9
Jagatai "TRF" Member Join Date: Dec 2010 Real Name: Philip Location: NY Posts: 851	you are in the best hands possible.

13 February 2012, 10:35 AM	#11
Widows Son "TRF" Member Join Date: Apr 2008 Location: Hudson Ohio Posts: 3,564	I'm sure the good Dr. appreciates your patience. Sometimes things just go wrong with anything mechanical with no warning. I'm sure the Dr. carries malpractice insurance so all will be well in the end.

13 February 2012, 01:03 PM	#12
Ebruner "TRF" Member Join Date: Sep 2009 Real Name: Eddie Location: Kentucky Watch: 118208 Posts: 2,510	Dan, Barbara is the best isn't she???? She held my hand through 2 watches being serviced in November. Bob will make it right. -Eddie __________________

14 February 2012, 02:08 PM	#13
Dan Pierce 2024 Pledge Member Join Date: Dec 2006 Real Name: D'OH! Location: Kentucky Watch: Rolex-1 Tudor-3 Posts: 36,185	Talked with Bob today who reported the patient stable, is recovering comfortably, and just staying a few days for observation. dP __________________ TRF Member# 1668 Bass Player in TRF "AFTER DARK" Bar & NightClub Band Commander-in-Chief of The Nylon Nation The Crown & Shield Club Honorary Member of P-Club

14 February 2012, 09:34 PM	#14
dddrees "TRF" Member Join Date: May 2010 Real Name: Dan Location: USA Watch: This N That Posts: 34,253	Barely gives us enough time to send flowers and a get well card. Sounds good Dan, hopefully you'll get it back within a couple of days. __________________ When it captures your imagination, that's when you know you have found your passion. Loyal Foot Soldier of The Nylon Nation. Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons

16 February 2012, 10:27 AM	#16
Warnsboy "TRF" Member Join Date: Oct 2009 Real Name: Michael Location: Midwest-USA Watch: 5513 Posts: 1,942	Some of us in the waiting room are cheerful for the good prognosis and eagerly awaiting an early and satisfactory release.

22 February 2012, 09:08 AM	#18
Dan Pierce 2024 Pledge Member Join Date: Dec 2006 Real Name: D'OH! Location: Kentucky Watch: Rolex-1 Tudor-3 Posts: 36,185	Just talked w/ Barbara and my Tudor DD w/ be delivered Thursday. Unfortunately, I won't be home till Friday. But at least I know what I'll be sporting this weekend. dP __________________ TRF Member# 1668 Bass Player in TRF "AFTER DARK" Bar & NightClub Band Commander-in-Chief of The Nylon Nation The Crown & Shield Club Honorary Member of P-Club

22 February 2012, 12:33 PM	#20
drockadam "TRF" Member Join Date: Nov 2010 Real Name: Adam Location: Ontario, Canada Watch: Pepsi. Posts: 5,749	Sorry to hear Mr Pierce! Best wishes on waiting till Friday! GMT Pepsi on Super Jubilee tomorrow? Haha!

22 February 2012, 03:57 PM	#21
SS Oyster 2024 SubLV41 Pledge Member Join Date: Sep 2008 Location: USA Posts: 9,202	Heh Dan - so what was the problem?

22 February 2012, 06:44 PM	#22
jdc "TRF" Member Join Date: Jan 2008 Real Name: Martin Location: UK Posts: 7,023	Things can always go wrong its the ability to make them right that matters.

23 February 2012, 12:04 AM	#24
masterserg "TRF" Member Join Date: Jul 2011 Real Name: Serg Location: US of A Watch: AP Posts: 7,437	Problems happen. I guess starting from the same skill baseline, it is service that separates the awesome from the good, and Mr. BR seems to be on the awesome category w/o a doubt. __________________ How can you have any pudding if you don't eat yer meat????

24 February 2012, 02:27 AM	#25
Dan Pierce 2024 Pledge Member Join Date: Dec 2006 Real Name: D'OH! Location: Kentucky Watch: Rolex-1 Tudor-3 Posts: 36,185	Wife just called, it's on my desk waiting for my return tomorrow. Too early to start a Friday WRUW thread? dP __________________ TRF Member# 1668 Bass Player in TRF "AFTER DARK" Bar & NightClub Band Commander-in-Chief of The Nylon Nation The Crown & Shield Club Honorary Member of P-Club

24 February 2012, 02:35 AM	#26
cbusjer "TRF" Member Join Date: Mar 2011 Real Name: JT Location: Columbus, Ohio Watch: Rolex 16220 DJ Posts: 208	I knew it! I actually just had the same problem on my recently serviced Tudor Oyster Prince 34 Exp. Blew a rotor! ;-) Sent from my iPhone using Tapatalk __________________ --Jer ____________________________________________ Rolex: 116710, 16220 Tudor: 7909 Panerai: 005G, 063C Omega: Aqua Terra, Constellation Pie Pan

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