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Woodychan · 23 February 2012, 05:07 AM

Hello,

I am new here and I would like to get some advice.

I just bought 2003 Ladies Datejust with white MOP dial from swiss-wrist.com. But it has four tiny hairlines coming out from the center. Is it common to have tiny short cracks like hairlines on the MOP dial?

I asked for an replacement but they wrote me back and said...

"Since it is a natural material, it will have slight cracks and an uneven surface in a few parts. If you want a dial with no cracks it will have to be a solid color."

Please let me know what do you think.

le_baroudeur · 23 February 2012, 05:14 AM

... photo? I don't think itis normal. Why don't you ask a rolex AD?

Chris B · 23 February 2012, 05:18 AM

Uneven surface ok, but not uniform/visible cracks

FremStar · 23 February 2012, 05:23 AM

Not normal! I can personally attest that Rolex does not use defective MOP dials on any of their Black or White MOP dial timepieces. The Rolex MOP dials are brittle and can crack during a dial replacement. We would need pics of yours to let you know what's what...

Woodychan · 23 February 2012, 06:03 AM

Thank you all for your advice! I took pics and trying to upload them here, but having a hard time...

Woodychan · 23 February 2012, 08:27 AM

Finally, I figured how to upload...

GerardoG · 23 February 2012, 08:32 AM

No. It is not common.

floater156 · 23 February 2012, 08:33 AM

WOW, that looks horrible, sorry.

mjclark32 · 23 February 2012, 08:36 AM

Common or not I wouldn't be happy about seeing that on my watch.

FremStar · 23 February 2012, 08:39 AM

Quote:

Originally Posted by Woodychan

Finally, I figured how to upload...

Mr. Woodychan, I am sorry to inform you that your MOP dial is aftermarket. It appears to have been damaged during a dial replacement or work that was done to your timepiece. I would seek a refund. Goodluck and keep us posted.

mtrunner · 23 February 2012, 09:19 AM

Definitely ask for a refund! That is a damaged dial. That is not natural at all!

train-time · 23 February 2012, 09:45 AM

Totally unacceptable and unlike a Rolex dial.

Mickey® · 23 February 2012, 09:47 AM

NO WAY is that acceptable but I wouldn't blame Rolex. Its from 2003 who knows what animal has worked on that!

Wolfgang427 · 23 February 2012, 09:50 AM

Aftermarket

not real Rolex dial, sorry.

shaark · 23 February 2012, 09:57 AM

Certainly wouldn't be happy with that dial!

Woodychan · 24 February 2012, 01:46 AM

Thank you all so much for your comment! Its still hard to believe they sent me this peace.....

So I have sent these pictures to the shop yesterday and asked what he thinks. He wrote me back and said he will contact me at the end of the day. But have not heard back from him since then.

I will contact him today to ask for an refund.

Yes I will keep you posted!

mtrunner · 24 February 2012, 01:50 AM

Quote:

Originally Posted by Woodychan

Thank you all so much for your comment! Its still hard to believe they sent me this peace.....

So I have sent these pictures to the shop yesterday and asked what he thinks. He wrote me back and said he will contact me at the end of the day. But have not heard back from him since then.

I will contact him today to ask for an refund.

Yes I will keep you posted!

Good luck. They better give you a refund and if they do you should consider dealing with one of the trusted sellers here. You will get a great price and they will give you a watch that is 100% authentic and always back their product.

Puffy · 24 February 2012, 01:56 AM

sorry to hear

def a dud... that needs a full refund asap..

Johny · 24 February 2012, 02:02 AM

it may have been caused by the force required to remove the hands at some stage. best of luck with your refund.

padi56 · 24 February 2012, 02:34 AM

Quote:

Originally Posted by Woodychan

Hello,

I am new here and I would like to get some advice.

I just bought 2003 Ladies Datejust with white MOP dial from swiss-wrist.com. But it has four tiny hairlines coming out from the center. Is it common to have tiny short cracks like hairlines on the MOP dial?

I asked for an replacement but they wrote me back and said...

"Since it is a natural material, it will have slight cracks and an uneven surface in a few parts. If you want a dial with no cracks it will have to be a solid color."

Please let me know what do you think.

That dial has been damaged by either the person who set stones on the dial or by the person who installed the dial and hands after its that simple.

MortgageGuy · 24 February 2012, 02:48 AM

Sorry to hear... Let us know how this is resolved and I hope you get a full refund ASAP

Woodychan · 24 February 2012, 02:59 AM

Thank you all!

I will certainly ask for a refund. I will keep you posted.

Z-Sub · 24 February 2012, 03:14 AM

Quote:

Originally Posted by Edward Arthur

Totally unacceptable and unlike a Rolex dial.

Quote:

Originally Posted by wolfgang427

Aftermarket

not real Rolex dial, sorry.

It's certainly cracked and looking at the hands, someone handled the hands and probably cracked it.

The dial looks fine otherwise.

tkc324 · 24 February 2012, 03:17 AM

Wow, that looks horrible... keep us posted on the refund. good luck!

johnny80s · 24 February 2012, 03:19 AM

get a refund!!! would not accept that

gqllc · 24 February 2012, 03:20 AM

If you purchased it using a CC then contest the charges if they will not refund your money

masterserg · 24 February 2012, 03:34 AM

Yikes ... that looks horrible indeed! Get your money back ASAP! I'd say they probably did not understand what you meant but looking at the pictures they should not give you much trouble if they are a serious business. I hope that is the case anyway...

From their site:

"Every watch on our website is as described. We will spend the time necessary discussing any product you may be interested in. Due to the fact that purchases online are being made site unseen, we understand that some customers will have a certain amount of apprehension when looking to make a high dollar purchase via the Internet. It is for this reason that we instituted The Swiss Wrist Three Day Satisfaction Guarantee. This Guarantee allows each any every customer to make a risk free purchase.

Every purchase is subject to a Three Day Period where the buyer has more than ample time to ensure that they are 100% satisfied with their timepiece and that it is as advertised. We do not have any form of a restocking fee or shipping charge, therefore every purchase is 100% risk free."

mtrunner · 24 February 2012, 03:39 AM

Quote:

Originally Posted by masterserg

Yikes ... that looks horrible indeed! Get your money back ASAP! I'd say they probably did not understand what you meant but looking at the pictures they should not give you much trouble if they are a serious business. I hope that is the case anyway...

From their site:

"Every watch on our website is as described. We will spend the time necessary discussing any product you may be interested in. Due to the fact that purchases online are being made site unseen, we understand that some customers will have a certain amount of apprehension when looking to make a high dollar purchase via the Internet. It is for this reason that we instituted The Swiss Wrist Three Day Satisfaction Guarantee. This Guarantee allows each any every customer to make a risk free purchase.

Every purchase is subject to a Three Day Period where the buyer has more than ample time to ensure that they are 100% satisfied with their timepiece and that it is as advertised. We do not have any form of a restocking fee or shipping charge, therefore every purchase is 100% risk free."

Let's hope they stick to their policy and give him his money back.

FeelingTheBlues · 24 February 2012, 03:43 AM

Geez! That's a bad looking dial center!

Hope everything ends well for you!

general · 24 February 2012, 04:03 AM

i agree with others here. The cracks are not natural nor common for MOP. Good luck and keep us posted.

23 February 2012, 05:07 AM	#1
Woodychan "TRF" Member Join Date: Feb 2012 Location: Colorado Posts: 7	Is it common to have hair lines on the Mother of Pearl dial? Hello, I am new here and I would like to get some advice. I just bought 2003 Ladies Datejust with white MOP dial from swiss-wrist.com. But it has four tiny hairlines coming out from the center. Is it common to have tiny short cracks like hairlines on the MOP dial? I asked for an replacement but they wrote me back and said... "Since it is a natural material, it will have slight cracks and an uneven surface in a few parts. If you want a dial with no cracks it will have to be a solid color." Please let me know what do you think.

23 February 2012, 05:14 AM	#2
le_baroudeur "TRF" Member Join Date: Aug 2010 Location: Rennes, FRANCE Posts: 802	... photo? I don't think itis normal. Why don't you ask a rolex AD? __________________ Card Carrying Member of the Global Assoc. of Retro-Grouch-Curmudgeons.

23 February 2012, 05:23 AM	#4
FremStar "TRF" Member Join Date: May 2009 Real Name: Sam Location: Gotham City Watch: Wall Street Posts: 9,954	Not normal! I can personally attest that Rolex does not use defective MOP dials on any of their Black or White MOP dial timepieces. The Rolex MOP dials are brittle and can crack during a dial replacement. We would need pics of yours to let you know what's what... __________________ "Wealth is of the heart and mind, not of the pocket!" "A Watch Is An Emotional Object, And So, It Is The Responsibility Of The Brand To Create Emotion Through It's Products" - Georges Kern "In the 1950s and 60s, they made the Ref 8171, which is a cult collectible—now that’s the ultimate Rolex you could own with a calendar and a moon phase.” - John Reardon "Heh, heh, heh..." - Michael Kilyung

23 February 2012, 08:33 AM	#8
floater156 "TRF" Member Join Date: Jan 2012 Real Name: Chris Location: Wisconsin Watch: Rolex Posts: 2,984	WOW, that looks horrible, sorry. __________________ Lead by example through production.

23 February 2012, 08:36 AM	#9
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	Common or not I wouldn't be happy about seeing that on my watch. __________________

23 February 2012, 05:18 AM	#3
Chris B "TRF" Member Join Date: Aug 2006 Location: Peterborough Posts: 9,631	Uneven surface ok, but not uniform/visible cracks

23 February 2012, 06:03 AM	#5
Woodychan "TRF" Member Join Date: Feb 2012 Location: Colorado Posts: 7	Thank you all for your advice! I took pics and trying to upload them here, but having a hard time...

23 February 2012, 08:32 AM	#7
GerardoG Banned Join Date: Oct 2005 Real Name: Gerardo Location: Here Watch: ALL of them Posts: 32,098	No. It is not common.

23 February 2012, 09:19 AM	#11
mtrunner 2024 SubLV41 Pledge Member Join Date: Jan 2008 Real Name: Gary Location: Bozeman, MT Watch: 126508 Paul Newman Posts: 7,835	Definitely ask for a refund! That is a damaged dial. That is not natural at all!

23 February 2012, 09:45 AM	#12
train-time 2024 SubLV41 Pledge Member Join Date: Feb 2009 Real Name: Plankton Location: US Watch: less Posts: 4,144	Totally unacceptable and unlike a Rolex dial.

23 February 2012, 09:47 AM	#13
Mickey® Banned Join Date: Aug 2011 Real Name: Mickey® Location: Atlanta, GA Watch: Swiss Made Posts: 5,801	NO WAY is that acceptable but I wouldn't blame Rolex. Its from 2003 who knows what animal has worked on that!

23 February 2012, 09:50 AM	#14
Wolfgang427 2024 SubLV41 Pledge Member Join Date: Aug 2006 Real Name: Wolfgang Location: New Jersey. Watch: Rolex Tudor Omega Posts: 5,592	Aftermarket not real Rolex dial, sorry. __________________ TRF member #917

23 February 2012, 09:57 AM	#15
shaark "TRF" Member Join Date: Aug 2011 Real Name: Shaun Location: Cumbria, England Watch: SS DJ 116200 Posts: 415	Certainly wouldn't be happy with that dial!

24 February 2012, 01:46 AM	#16
Woodychan "TRF" Member Join Date: Feb 2012 Location: Colorado Posts: 7	Thank you all so much for your comment! Its still hard to believe they sent me this peace..... So I have sent these pictures to the shop yesterday and asked what he thinks. He wrote me back and said he will contact me at the end of the day. But have not heard back from him since then. I will contact him today to ask for an refund. Yes I will keep you posted!

24 February 2012, 01:56 AM	#18
Puffy "TRF" Member Join Date: Oct 2009 Location: Here and there Posts: 12,485	sorry to hear def a dud... that needs a full refund asap.. __________________ Fine Quality is Long Remembered After the Pain of Spending Money is Forgotten

24 February 2012, 02:02 AM	#19
Johny "TRF" Member Join Date: Mar 2010 Real Name: john Location: Scotland Watch: sub 16610Lv Posts: 13,523	it may have been caused by the force required to remove the hands at some stage. best of luck with your refund. __________________ "AFTER DARK" BAR AND NIGHT CLUB GM.

24 February 2012, 02:48 AM	#21
MortgageGuy "TRF" Member Join Date: Jun 2009 Real Name: Adam Location: Orlando, Florida Watch: Me Posts: 9,935	Sorry to hear... Let us know how this is resolved and I hope you get a full refund ASAP __________________ The richest people in the world look for and build NETWORKS, Everyone else looks for work... Robert Kiyosaki

24 February 2012, 02:59 AM	#22
Woodychan "TRF" Member Join Date: Feb 2012 Location: Colorado Posts: 7	Thank you all! I will certainly ask for a refund. I will keep you posted.

24 February 2012, 03:17 AM	#24
tkc324 "TRF" Member Join Date: Sep 2009 Real Name: Tom Location: Chi town Watch: Daytona AP DD Sub Posts: 3,717	Wow, that looks horrible... keep us posted on the refund. good luck!

24 February 2012, 03:19 AM	#25
johnny80s "TRF" Member Join Date: Mar 2010 Real Name: John Location: Chicago Posts: 499	get a refund!!! would not accept that

24 February 2012, 03:20 AM	#26
gqllc "TRF" Member Join Date: Mar 2010 Real Name: Steve Location: Albany NY Watch: Blue Bezel SubC Posts: 1,511	If you purchased it using a CC then contest the charges if they will not refund your money __________________ K-TT Datejust, Random Blue Bezel SubC

24 February 2012, 03:34 AM	#27
masterserg "TRF" Member Join Date: Jul 2011 Real Name: Serg Location: US of A Watch: AP Posts: 7,437	Yikes ... that looks horrible indeed! Get your money back ASAP! I'd say they probably did not understand what you meant but looking at the pictures they should not give you much trouble if they are a serious business. I hope that is the case anyway... From their site: "Every watch on our website is as described. We will spend the time necessary discussing any product you may be interested in. Due to the fact that purchases online are being made site unseen, we understand that some customers will have a certain amount of apprehension when looking to make a high dollar purchase via the Internet. It is for this reason that we instituted The Swiss Wrist Three Day Satisfaction Guarantee. This Guarantee allows each any every customer to make a risk free purchase. Every purchase is subject to a Three Day Period where the buyer has more than ample time to ensure that they are 100% satisfied with their timepiece and that it is as advertised. We do not have any form of a restocking fee or shipping charge, therefore every purchase is 100% risk free." __________________ How can you have any pudding if you don't eat yer meat????

24 February 2012, 03:43 AM	#29
FeelingTheBlues "TRF" Member Join Date: Sep 2011 Real Name: Carl Location: Always moving Watch: If you wish... Posts: 22,039	Geez! That's a bad looking dial center! Hope everything ends well for you! __________________ Mon corps c'est un pays en guerre sur l'point d'finir, Le général de l'armée de terre s'attend au pire, J'ai faim, j'ai frette, je suis trop faible pour me lever debout, On va hisser le drapeau blanc un point c'est tout. - André Fortin

24 February 2012, 04:03 AM	#30
general "TRF" Member Join Date: Dec 2009 Location: Earth Posts: 723	i agree with others here. The cracks are not natural nor common for MOP. Good luck and keep us posted.

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