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themast · 26 January 2014, 02:21 AM

A few facts to begin with:
- My wife's lady datejust was purchased brand new from AD in Nov 2012.
- My wife wears it on average a couple of days a week
- The watch keeps time within COSC (just barely at ~+6s/d)
- I am in charge of winding the watch 90% of the times (make it 99%)

The problem:
- When I wind it, it does not feel smooth. It feels like something is grinding in there. I am not referring to the subtle "click click". This grinding feeling is some sort of additional resistance on top of it.

The trick:
- The grinding issue does not always happen. At the beginning I thought it was some sort of break-in. But I got concerned when it did not go away.
- Last week I called RSC to ask for a shipping kit and guess what? From that instant the watch has been behaving perfectly!

The question(s):
- Do I send it in anyway?
- It is still under warranty and I am leaning toward playing this safe rather than sorry. However, I am afraid that the RSC watchmaker will think I am HWN: hypochondriac watch nut!
- What do you suggest? Ever had anything similar?

Here you are pic to sweeten the long post:
IMG_1925 (Medium).jpg

DJ TT 2002 · 26 January 2014, 02:30 AM

Send it in! Still have the warranty. We are all "Watch Nuts" so I doubt you'll surprise RSC

Good luck.

versatile1 · 26 January 2014, 02:33 AM

X2

jctrolex · 26 January 2014, 02:37 AM

I would send it in while it is still under warranty. I did that with my wife's Omega (winding issue as well) they said it was fine but it gave me a peace of mind.

Ector495 · 26 January 2014, 02:37 AM

Mine was doing the same. I sent it in and it's performing perfectly.

themast · 26 January 2014, 02:56 AM

Thanks for all your opinions so far.

Quote:

Originally Posted by Ector495

Mine was doing the same. I sent it in and it's performing perfectly.

Did they give you a diagnose for that?

dysondiver · 26 January 2014, 02:59 AM

send it in ,,, be happy

petenyc · 26 January 2014, 03:02 AM

use the warranty send it in

cop414 · 26 January 2014, 03:14 AM

I would send it in. Stunner of a watch!

themast · 26 January 2014, 12:01 PM

So it looks like there is unanimous consensus: the watch has to visit RSC.

themast · 7 March 2014, 12:10 PM

UPDATE

For the peace of mind I decided to send the watch to RSC (NY). I followed the useful guide set up my Mike (it should be sticky'ed)
https://www.rolexforums.com/showthread.php?t=277893
On 1/31/14 I mailed the watch in.
On 2/04/14 watch was received.
On 2/07/14 watch was estimated (no details were given, I was informed that a full service would have been performed under warranty).
On 2/25/14 I received a call saying that the watch was ready to be shipped.
On 2/28/14 The watch was delivered.

Overall it was a smooth experience. I was told on the phone that the winding mechanism needed some tuning but I was not given any specific detail. On the invoice it generically says that the watch was serviced.

I have to say that the watch was not super clean when it came back but nothing serious (no scratched lugs, dust under the crystal, or things like that).

One thing that struck me was that the crown was firmly screwed in. Actually so tight that I had to do a considerable amount of force to unscrew it. That definitively felt overtighten to me.

Finally, the watch was returned with a green soft pouch and a cleaning cloth.

IMG_1984 (Small).JPG
There is indeed a watch in the box!

IMG_1985 (Small).JPG

Ed Man · 7 March 2014, 12:57 PM

Glad things worked out. Still waiting for mine sent in 1/21.

samsam · 7 March 2014, 01:01 PM

Happy things worked out.

Sent from my iPhone using Tapatalk

sea-dweller · 7 March 2014, 01:18 PM

Nice watch! Ship it to RSC...

Cc1966 · 8 March 2014, 02:35 AM

Glad RSC worked it out...hope your wife enjoys it.

brettpaul · 8 March 2014, 03:30 AM

Send it mate - better now under warranty!

mjclark32 · 8 March 2014, 03:40 AM

Nice outcome!

26 January 2014, 02:21 AM	#1
themast "TRF" Member Join Date: Oct 2012 Location: US Posts: 2,707	This lady is playing me tricks A few facts to begin with: - My wife's lady datejust was purchased brand new from AD in Nov 2012. - My wife wears it on average a couple of days a week - The watch keeps time within COSC (just barely at ~+6s/d) - I am in charge of winding the watch 90% of the times (make it 99%) The problem: - When I wind it, it does not feel smooth. It feels like something is grinding in there. I am not referring to the subtle "click click". This grinding feeling is some sort of additional resistance on top of it. The trick: - The grinding issue does not always happen. At the beginning I thought it was some sort of break-in. But I got concerned when it did not go away. - Last week I called RSC to ask for a shipping kit and guess what? From that instant the watch has been behaving perfectly! The question(s): - Do I send it in anyway? - It is still under warranty and I am leaning toward playing this safe rather than sorry. However, I am afraid that the RSC watchmaker will think I am HWN: hypochondriac watch nut! - What do you suggest? Ever had anything similar? Here you are pic to sweeten the long post: IMG_1925 (Medium).jpg

26 January 2014, 02:33 AM	#3
versatile1 "TRF" Member Join Date: Jun 2012 Real Name: Jeff Location: Nanaimo, B.C. Watch: DJ2 Blue Romans Posts: 1,980	X2 __________________ Everything will be okay in the end. If it's not okay, it's not the end. Life is a cruel teacher It will give you the test first and the lesson later

26 January 2014, 02:37 AM	#5
Ector495 "TRF" Member Join Date: Oct 2013 Location: North Carolina Watch: 16622 Posts: 1,097	Mine was doing the same. I sent it in and it's performing perfectly. __________________ Courage is not the absence of fear, but rather the judgement that something else is more important than fear. - Ambrose Redmoon

26 January 2014, 03:14 AM	#9
cop414 TRF Moderator & 2024 SubLV41 Patron Join Date: Apr 2012 Real Name: Tim Location: Pennsylvania Watch: 14060M Posts: 72,150	I would send it in. Stunner of a watch! __________________ Rolex Submariner 14060M Omega Seamaster 2254.50 DOXA Professional 1200T Card carrying member of TRF's Global Association of Retro-Grouch-Curmudgeons TRF's "After Dark" Bar & NightClub Patron P Club Member #17 2 FA ENABLED

8 March 2014, 02:35 AM	#15
Cc1966 "TRF" Member Join Date: Aug 2013 Real Name: Christopher Location: Georgia, USA Watch: ing the Sea... Posts: 6,713	Glad RSC worked it out...hope your wife enjoys it. __________________ "I wish to have no Connection with any Ship that does not Sail fast for I intend to go in harm's way." Captain John Paul Jones, 16 November 1778 "*Curmudgeons* " Favorites: 1665 SD, Sub Date, DSSD, Exp II, Sub LV, GMTIIc

26 January 2014, 02:30 AM	#2
DJ TT 2002 2024 Pledge Member Join Date: May 2013 Location: Hollywood 1950 Posts: 4,103	Send it in! Still have the warranty. We are all "Watch Nuts" so I doubt you'll surprise RSC Good luck.

26 January 2014, 02:37 AM	#4
jctrolex "TRF" Member Join Date: Jan 2011 Location: Canada Watch: 1675 Posts: 1,163	I would send it in while it is still under warranty. I did that with my wife's Omega (winding issue as well) they said it was fine but it gave me a peace of mind.

26 January 2014, 02:59 AM	#7
dysondiver "TRF" Member Join Date: Jul 2010 Real Name: tom Location: northern ireland Watch: my fins Posts: 10,063	send it in ,,, be happy

26 January 2014, 03:02 AM	#8
petenyc "TRF" Member Join Date: Jun 2007 Real Name: pete Location: NYC Watch: 116610LN Posts: 1,011	use the warranty send it in

26 January 2014, 12:01 PM	#10
themast "TRF" Member Join Date: Oct 2012 Location: US Posts: 2,707	So it looks like there is unanimous consensus: the watch has to visit RSC.

7 March 2014, 12:10 PM	#11
themast "TRF" Member Join Date: Oct 2012 Location: US Posts: 2,707	UPDATE For the peace of mind I decided to send the watch to RSC (NY). I followed the useful guide set up my Mike (it should be sticky'ed) https://www.rolexforums.com/showthread.php?t=277893 On 1/31/14 I mailed the watch in. On 2/04/14 watch was received. On 2/07/14 watch was estimated (no details were given, I was informed that a full service would have been performed under warranty). On 2/25/14 I received a call saying that the watch was ready to be shipped. On 2/28/14 The watch was delivered. Overall it was a smooth experience. I was told on the phone that the winding mechanism needed some tuning but I was not given any specific detail. On the invoice it generically says that the watch was serviced. I have to say that the watch was not super clean when it came back but nothing serious (no scratched lugs, dust under the crystal, or things like that). One thing that struck me was that the crown was firmly screwed in. Actually so tight that I had to do a considerable amount of force to unscrew it. That definitively felt overtighten to me. Finally, the watch was returned with a green soft pouch and a cleaning cloth. IMG_1984 (Small).JPG There is indeed a watch in the box! IMG_1985 (Small).JPG

7 March 2014, 12:57 PM	#12
Ed Man Member Join Date: Dec 2013 Real Name: Edmond Location: Michigan Watch: 114060/116334 Posts: 737	Glad things worked out. Still waiting for mine sent in 1/21.

7 March 2014, 01:01 PM	#13
samsam "TRF" Member Join Date: Mar 2013 Posts: 2,826	Happy things worked out. Sent from my iPhone using Tapatalk

7 March 2014, 01:18 PM	#14
sea-dweller "TRF" Member Join Date: Oct 2007 Real Name: Dennis Location: Bay Area - 925 Posts: 40,018	Nice watch! Ship it to RSC...

8 March 2014, 03:30 AM	#16
brettpaul "TRF" Member Join Date: Sep 2008 Real Name: Brett Location: Bahrain, Dubai Watch: Rolex and AP Posts: 5,538	Send it mate - better now under warranty!

8 March 2014, 03:40 AM	#17
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	Nice outcome! __________________

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