Dallas RSC

[gyasih]

Hi Folks, just wanted to update everyone. I spoke with Dallas RSC, they are taking about 20 days or so to input watches into the systems and then you are looking at 12+ weeks for any repairs after approval.

[walds11]

Wow! Sign of the times. I sent my watch to the Dallas RSC just after they re-open on 5/5, delivered 5/8, received service estimate 5/18 and approved service estimate 5/19. At that time, they anticipated the work to be completed in approximately 8 weeks. They shipped back to me 7/15 and received it 7/16, so just over 9 weeks door-to-door.

[wantonebad]

They got my watch 7/6, put it in the system this past Friday (18 days) and told me 6 weeks. we'll see how that turns out.

[BLM2]

I think service of my Milgauss took six weeks. But, I dropped it off in person.
Lee

[Rashid.bk]

Guess it depends on where you end up in the inprocessing queue, I live in Dallas so walked mine in on 1 July and they said it would take six weeks, although the service agent verbally stated that it was closer to eight weeks for pick up.

[Michael T]

Two weeks ago, I received an eight week estimate from the time of the estimated cost. This was two weeks ago.

[Polarexplorerii]

Originally Posted by gyasih

Hi Folks, just wanted to update everyone. I spoke with Dallas RSC, they are taking about 20 days or so to input watches into the systems and then you are looking at 12+ weeks for any repairs after approval.

wow! that is a long time

[T-Bag]

I got one in under the wire at the end of February and got it back in late April. They were extraordinarily responsive and professional

[bay-dweller]

Good thing the new ones have 5 year warranty.
With a 2 year warranty, you would lose 10% of your coverage with that kind of turnaround.

[wach16]

Originally Posted by walds11

Wow! Sign of the times. I sent my watch to the Dallas RSC just after they re-open on 5/5, delivered 5/8, received service estimate 5/18 and approved service estimate 5/19. At that time, they anticipated the work to be completed in approximately 8 weeks. They shipped back to me 7/15 and received it 7/16, so just over 9 weeks door-to-door.

Good to know! My service estimate was delivered on 6/16 so fingers crossed I get mine back in the next couple weeks.

[walds11]

Originally Posted by wach16

Good to know! My service estimate was delivered on 6/16 so fingers crossed I get mine back in the next couple weeks.

It was a tough wait, but well worth it. My beat up SubC came back looking brand new and keeping excellent time.

[Michael T]

Originally Posted by bay-dweller

Good thing the new ones have 5 year warranty.
With a 2 year warranty, you would lose 10% of your coverage with that kind of turnaround.

The warranty runs from the service date which is when they ship it to you.

[WBAD]

My experience with Dallas RSC:

07/29 - watch delivered to Dallas RSC
08/06 - Dallas RSC sends acknowledgement of receipt of watch
08/10 - Dallas RSC sends service estimate which states approx. 8 weeks on turn-around from time service is authorized
08/10 - service authorized

I'll update when the service is completed and Dallas RSC returns the watch.

[Freespeach]

Why 8 week turn around?
I have an indie I use who has a 2 week turn around.
And that included FedEx shipping.
Only uses Rolex parts and tools.
Rolex let him keep his Service account.

He is in Texas like the Dallas RSC.
So for me I just ship to Austin versus Dallas.

[wach16]

Originally Posted by WBAD

My experience with Dallas RSC:

07/29 - watch delivered to Dallas RSC
08/06 - Dallas RSC sends acknowledgement of receipt of watch
08/10 - Dallas RSC sends service estimate which states approx. 8 weeks on turn-around from time service is authorized
08/10 - service authorized

I'll update when the service is completed and Dallas RSC returns the watch.

I was quoted 8 weeks and just got the notification today that is shipping and will have it tomorrow. It was exactly 8 weeks from the service estimate authorization

[cavalier]

Originally Posted by WBAD

My experience with Dallas RSC:

07/29 - watch delivered to Dallas RSC
08/06 - Dallas RSC sends acknowledgement of receipt of watch
08/10 - Dallas RSC sends service estimate which states approx. 8 weeks on turn-around from time service is authorized
08/10 - service authorized

I'll update when the service is completed and Dallas RSC returns the watch.

Have you heard anything from them?

[Napalm]

Dropped my DJ41 off on 7/17 at the local AD in Dallas. Original quote of 6-8 weeks. When I called back a few weeks ago, he said it would be another 6-8 weeks.

Called today to check on the status of a couple of orders and status of my repair. He said there was an entry today saying ETA of 3 more weeks.

[grymg]

Dallas RSC has been quicker to quote than I originally thought. Sent my datejust via USPS 9/4, they acknowledged receipt on 9/10, then they sent in the estimate and work authorization on 9/14 which was pretty quick. Hopefully the service will only take 6 weeks. They quoted my 8-10 over the phone.

[WBAD]

Originally Posted by WBAD

My experience with Dallas RSC:

07/29 - watch delivered to Dallas RSC
08/06 - Dallas RSC sends acknowledgement of receipt of watch
08/10 - Dallas RSC sends service estimate which states approx. 8 weeks on turn-around from time service is authorized
08/10 - service authorized

I'll update when the service is completed and Dallas RSC returns the watch.

Notified on 10/19 re service complete. So roughly 9 weeks from authorization.

I was actually headed to Dallas for work and dropped by Dallas RSC to pick up. Made an appointment - super easy in-and-out.