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vindy9 · 24 April 2009, 12:31 PM

Heya,

For TOG owners, or those have access to an TOG, I have just got a brand new TOG from local AD (Singapore), and I just realised this brand new watch, which supposed to be in perfect condition, do have a blemish on it.

There are luminuous "dot" on all the hours marking (at one oclock, two oclock, etc) with the exception on the twelve oclock (the Rolex logo). Now I just realised this luminuous "dot" is missing on the fifth oclock marker - the dot mark is there, but there is no luminuous "dot" on it!

I was thinking, whoever (or whatever) crafted this piece must have forgot to put this luminuous "dot" for this spot, as I don't see it anywhere inside the watch (under the stupid assumption that it got loose and it should be inside the casing still).

Now how rare is that? I'm thinking on going back to the AD and I don't know, get it fixed or something.

Can someone with TOG confirm that theirs do have a luminuous "dot" on the five oclock marker?

Omega_Precision · 24 April 2009, 12:36 PM

Unfortunately, nobody has the perfect Rolex.

I think buyers should bring a loupe with them when buying a watch. Then when you spot the imperfections, the AD would probably have to notify Rolex USA and improve on quality control issues.

vindy9 · 24 April 2009, 12:39 PM

Yeah but thinking they are one of the well-known watch makers, they should've avoided "mistake" like this.

I'm interested to know - if any - the statistics of people who bought rolex with such ridiculous imperfection.

Tools · 24 April 2009, 12:52 PM

The Rolex luminous"dots" don't fall out.. to the best of my knowledge.. They are a paint matrix, wo would have the consistency of an epoxy when applied..

I have seen fakes with the "luminous" dots fall out as they are just punch dots glued in............maybe you need to look more closely at all the other aspects of this particular watch..

vindy9 · 24 April 2009, 12:56 PM

I got it from a well-known AD here in Singapore. If it is indeed fake I'm more interested in filing suit and getting huge settlement from them heh heh.

OK then I guess they forgot to "paint" this particular dot.

Anyway, let's work on the assumption that this is NOT a fake (I've got all the standard items, box, warranty card with correct serial no, etc), how many people have encountered such Rolex with ridiculous imperfection?

vindy9 · 24 April 2009, 01:20 PM

Anyway I've attached the pics in my first post. Maybe someone care to take a look from visuals and confirm that it is not a fake (just to shake off the skepticism that genuine Rolex watch do have those ridiculous imperfection).

Again anyone else encounter similar thing before? How often this happen? I tried googling but have not found the perfect keyword.

Mike B · 24 April 2009, 01:42 PM

I don't know, but to me, it looks like the luminescent paint wasn't even applied to the 5:00 marker. If you note all the other markers (except for the noon "Rolex logo" marker) they all have a hefty "dot" there, except for 5:00. I'd take it back to the AD and see what gives ?

diablojota · 24 April 2009, 01:45 PM

Quote:

Originally Posted by Mike B

I don't know, but to me, it looks like the luminescent paint wasn't even applied to the 5:00 marker. If you note all the other markers (except for the noon "Rolex logo" marker) they all have a hefty "dot" there, except for 5:00. I'd take it back to the AD and see what gives ?

x2!

vindy9 · 24 April 2009, 02:02 PM

I'm gonna to, but would be interesting to find how often this happen for such a big brand. If it is a rarity in itself, this watch might worth more with such mistakes! I might actually wore it and use this as a conversational point when I'm meeting people. =)

"Look, can you imagine how big brand watch maker such as Rolex (who supposedly make one of the best brand watches around) make such a mistake?"

diablojota · 24 April 2009, 02:12 PM

It does seem like there a few more quality issues as of late. For example, there was another thread that posted the other day in which the crown in the rehaut and the 12 o'clock marker didn't line up on a brand new GMT IIc. It's a great question, and I'm hoping that this doesn't become the norm rather than the exception, especially for such a prestigious brand.

As for valuation, I'm not sure how flaws would influence the price. For me personally, it would drive me bonkers to the extent that I wouldn't care about the valuation as I want my watch to be perfect.

vindy9 · 24 April 2009, 03:03 PM

Great to know. So there are other issues too. But it seems like this no luminous marker mistake is really a trivial one, not to mention it's fairly visible even to an untrained eye!

I can understand quality control problem for mass produced items, but i always have the impression that Rolex doesn't really "mass produce" =)

Perception I guess.

Alan111 · 24 April 2009, 03:22 PM

Take it back to the AD asap and demand a replacement at once.

gregdolley · 24 April 2009, 03:34 PM

Vindy9 - this is definitely not a common problem. You should take the watch back and get a replacement ASAP. I highly doubt the watch would be considered more valuable given this mistake.

Atomant · 24 April 2009, 04:28 PM

Someone from this forum posted a picture of a Sport Rolex with assymetrical indices. So inconsistencies from Rolex is not umcommon.

LocoNBroko · 24 April 2009, 04:32 PM

I happen to have one of the mis-alinged coronets on the rehaut of my GMT IIc. I have worn the watch almost every day since I bought it and doubt that anything would be done about it now. But I do agree that it seems that there are more and more quality control issues in the last year or so.
These posts are becoming increasingly common and for someone who truly appreciates the marquee, they are rather disturbing.

JJ Irani · 24 April 2009, 05:04 PM

Quote:

Originally Posted by Alan111

Take it back to the AD asap and demand a replacement at once.

Agreed!! That's a definite Quality Control cock-up on Rolex's part. Take it back and demand an exchange!!

JJ

acce1999 · 24 April 2009, 05:34 PM

With a 10x loupe I have found imperfections on all my watches. Not only Rolex... One interesting observation is that I have two late Explorer IIs, and there are minute differencies on the cases. I have written about it earlier, and will try to take photos. Actually I checked cases out at an AD, and found two other Explorers with different cases. (It is the form of the lugs, and I would say we are talking about parts of mm (micrometers)).

Of course only WIS people like us will recognise this... but anyway.

The TOG: Bring it back. I usually do not care about a piece of lint stuck in the colour of the text, that I can only see using a 10X loupe, or missing colour on the 24h hand, that I also only see using the 10X. I do not care about a mis-aligned crown on the rehaut, But missing luminova is too much.

Best of luck getting it fixed, and congrats on a great watch. The TOG in SS/WG on Jubilee is (in my view) the best iteration of the current DJ!

Best,

A

DanP · 24 April 2009, 05:46 PM

superlative my ass! sent that sh%t back asap bro. dont take no for a answer as bodybump would say LOL.

rajurama · 24 April 2009, 05:59 PM

Replacement!

SLS · 24 April 2009, 06:09 PM

FWIW, Rolex lume stinks anyways....so you are not missing much! In all seriousness, get the dial replaced.
~Scott

Singslinger · 24 April 2009, 06:40 PM

You should take it back and have it changed immediately. I don't think this sort of imperfection adds value to the watch in the way some Daytonas with a "6'' instead of "9'' (or was it the other way around?

) on one of the subdials command a higher resale value. Which AD did you buy it from?

GEZ7ch · 24 April 2009, 07:03 PM

Quote:

Originally Posted by Omega_Precision

Unfortunately, nobody has the perfect Rolex.

I think buyers should bring a loupe with them when buying a watch. Then when you spot the imperfections, the AD would probably have to notify Rolex USA and improve on quality control issues.

And so I did =p, I did bring a loupe with me and amzingly found some scratches on the bazel of my explorer I, near the winding crown, now how weird is that, that a new watch would have scratches on it's bazel?

joeyk · 24 April 2009, 08:31 PM

agree i would sent it back .

GEZ7ch · 24 April 2009, 08:44 PM

Since it was an amazingly small and unditectable scratch, I took it, nevertheless, I agree with those who wrote that Rolex need to up level their qualit control...

rkb · 24 April 2009, 09:16 PM

I would blaze a trail taking the TOG back to the AD. The AD and Rolex should absolutely fall over backwards trying to fix the issue.

jameshe · 24 April 2009, 11:12 PM

Quote:

Originally Posted by Singslinger

You should take it back and have it changed immediately. I don't think this sort of imperfection adds value to the watch in the way some Daytonas with a "6'' instead of "9'' (or was it the other way around?

) on one of the subdials command a higher resale value. Which AD did you buy it from?

Cool! Sounds freaky, but why would someone pay more money for it!? WTF!

I can only think as a 'talking point' perhaps???

Imtiaz · 24 April 2009, 11:49 PM

Yes demand an exchange. Don't let the AD give you the old story about having to send it to Rolex.

This will take you at least 1 or 2 months.

Regards

Alan111 · 25 April 2009, 12:38 AM

Quote:

Originally Posted by SLS

FWIW, Rolex lume stinks anyways....so you are not missing much! In all seriousness, get the dial replaced.
~Scott

The Dial?!?!?! Get the whole f--in watch replaced!!! You bounced big money for that, you shouldn't have to settle for a mistake and risk changing the dial on a brand new piece.

Tools · 25 April 2009, 01:00 AM

Looking your pictures over, I would have to say ...That is not right..

Any Dealer worth his franchise should immediately take that back, give you another and immediately send it back to Rolex......

vindy9 · 25 April 2009, 01:29 AM

This is from The Hour Glass in Singapore.

I contacted them and they told me I can't do a one-to-one exchange! They mentioned since each watch have unique serial (duh, like no one knows about this) - and they have sold this certain serial to me, they can't take it back!

They offered to send it back to RSC and have the dial replaced.

Should I give in or what?

On a side note, I'm still amazed on the rarity that this happened (missing luminova) and it happened to me!

24 April 2009, 12:52 PM	#4
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,495	The Rolex luminous"dots" don't fall out.. to the best of my knowledge.. They are a paint matrix, wo would have the consistency of an epoxy when applied.. I have seen fakes with the "luminous" dots fall out as they are just punch dots glued in............maybe you need to look more closely at all the other aspects of this particular watch.. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

24 April 2009, 02:12 PM	#10
diablojota "TRF" Member Join Date: Mar 2006 Real Name: Frank Location: Chattanooga, TN Watch: SS Submariner Date Posts: 4,042	It does seem like there a few more quality issues as of late. For example, there was another thread that posted the other day in which the crown in the rehaut and the 12 o'clock marker didn't line up on a brand new GMT IIc. It's a great question, and I'm hoping that this doesn't become the norm rather than the exception, especially for such a prestigious brand. As for valuation, I'm not sure how flaws would influence the price. For me personally, it would drive me bonkers to the extent that I wouldn't care about the valuation as I want my watch to be perfect. __________________ RTFT - Read The Friggin' Thread FcB

24 April 2009, 04:28 PM	#14
Atomant "TRF" Member Join Date: Jun 2007 Location: Fernwood Posts: 3,455	Someone from this forum posted a picture of a Sport Rolex with assymetrical indices. So inconsistencies from Rolex is not umcommon. __________________ 116613LN 16600SD 16610LV 116710 16710 16570 Speedy 3570.50 PAM25 Oris TT1 and a bunch of G-Shocks. Flipped: Daytona 116520 Seamaster 2231.80

24 April 2009, 06:09 PM	#20
SLS "TRF" Member Join Date: Aug 2006 Real Name: Scott Location: GMT -7 Watch: GMT's & Sub's Posts: 10,401	FWIW, Rolex lume stinks anyways....so you are not missing much! In all seriousness, get the dial replaced. ~Scott __________________ "The bitterness of poor quality remains long after the sweetness of lower price is forgotten." -Benjamin Franklin Member No. 922

24 April 2009, 06:40 PM	#21
Singslinger "TRF" Member Join Date: Sep 2008 Location: singapore Posts: 6,424	You should take it back and have it changed immediately. I don't think this sort of imperfection adds value to the watch in the way some Daytonas with a "6'' instead of "9'' (or was it the other way around?) on one of the subdials command a higher resale value. Which AD did you buy it from?

24 April 2009, 12:36 PM	#2
Omega_Precision Banned Join Date: Dec 2008 Real Name: Henry Location: CA, US Watch: ing basketball Posts: 2,977	Unfortunately, nobody has the perfect Rolex. I think buyers should bring a loupe with them when buying a watch. Then when you spot the imperfections, the AD would probably have to notify Rolex USA and improve on quality control issues.

24 April 2009, 12:39 PM	#3
vindy9 "TRF" Member Join Date: Apr 2009 Location: Singapore Posts: 9	Yeah but thinking they are one of the well-known watch makers, they should've avoided "mistake" like this. I'm interested to know - if any - the statistics of people who bought rolex with such ridiculous imperfection.

24 April 2009, 12:56 PM	#5
vindy9 "TRF" Member Join Date: Apr 2009 Location: Singapore Posts: 9	I got it from a well-known AD here in Singapore. If it is indeed fake I'm more interested in filing suit and getting huge settlement from them heh heh. OK then I guess they forgot to "paint" this particular dot. Anyway, let's work on the assumption that this is NOT a fake (I've got all the standard items, box, warranty card with correct serial no, etc), how many people have encountered such Rolex with ridiculous imperfection?

24 April 2009, 01:20 PM	#6
vindy9 "TRF" Member Join Date: Apr 2009 Location: Singapore Posts: 9	Anyway I've attached the pics in my first post. Maybe someone care to take a look from visuals and confirm that it is not a fake (just to shake off the skepticism that genuine Rolex watch do have those ridiculous imperfection). Again anyone else encounter similar thing before? How often this happen? I tried googling but have not found the perfect keyword.

24 April 2009, 01:42 PM	#7
Mike B "TRF" Member Join Date: Jun 2008 Real Name: Mike Location: Gilbert, AZ Watch: DSSD, Omega SMP Posts: 3,055	I don't know, but to me, it looks like the luminescent paint wasn't even applied to the 5:00 marker. If you note all the other markers (except for the noon "Rolex logo" marker) they all have a hefty "dot" there, except for 5:00. I'd take it back to the AD and see what gives ?

24 April 2009, 02:02 PM	#9
vindy9 "TRF" Member Join Date: Apr 2009 Location: Singapore Posts: 9	I'm gonna to, but would be interesting to find how often this happen for such a big brand. If it is a rarity in itself, this watch might worth more with such mistakes! I might actually wore it and use this as a conversational point when I'm meeting people. =) "Look, can you imagine how big brand watch maker such as Rolex (who supposedly make one of the best brand watches around) make such a mistake?"

24 April 2009, 03:03 PM	#11
vindy9 "TRF" Member Join Date: Apr 2009 Location: Singapore Posts: 9	Great to know. So there are other issues too. But it seems like this no luminous marker mistake is really a trivial one, not to mention it's fairly visible even to an untrained eye! I can understand quality control problem for mass produced items, but i always have the impression that Rolex doesn't really "mass produce" =) Perception I guess.

24 April 2009, 03:22 PM	#12
Alan111 "TRF" Member Join Date: Nov 2008 Location: NYC Posts: 1,605	Take it back to the AD asap and demand a replacement at once.

24 April 2009, 03:34 PM	#13
gregdolley Banned Join Date: Oct 2008 Real Name: Greg Dolley Location: Los Angeles Watch: Rose Gold Daytona Posts: 1,283	Vindy9 - this is definitely not a common problem. You should take the watch back and get a replacement ASAP. I highly doubt the watch would be considered more valuable given this mistake.

24 April 2009, 04:32 PM	#15
LocoNBroko Banned Join Date: Feb 2008 Location: California Watch: GMTIIcSUBUBFDSDDS Posts: 334	I happen to have one of the mis-alinged coronets on the rehaut of my GMT IIc. I have worn the watch almost every day since I bought it and doubt that anything would be done about it now. But I do agree that it seems that there are more and more quality control issues in the last year or so. These posts are becoming increasingly common and for someone who truly appreciates the marquee, they are rather disturbing.

24 April 2009, 05:34 PM	#17
acce1999 "TRF" Member Join Date: Mar 2008 Location: GMT+1 Posts: 2,711	With a 10x loupe I have found imperfections on all my watches. Not only Rolex... One interesting observation is that I have two late Explorer IIs, and there are minute differencies on the cases. I have written about it earlier, and will try to take photos. Actually I checked cases out at an AD, and found two other Explorers with different cases. (It is the form of the lugs, and I would say we are talking about parts of mm (micrometers)). Of course only WIS people like us will recognise this... but anyway. The TOG: Bring it back. I usually do not care about a piece of lint stuck in the colour of the text, that I can only see using a 10X loupe, or missing colour on the 24h hand, that I also only see using the 10X. I do not care about a mis-aligned crown on the rehaut, But missing luminova is too much. Best of luck getting it fixed, and congrats on a great watch. The TOG in SS/WG on Jubilee is (in my view) the best iteration of the current DJ! Best, A

24 April 2009, 05:46 PM	#18
DanP Banned Join Date: Apr 2008 Real Name: Dan P Location: Vancouver. Canada Watch: GV-U-Kno-Me :) Posts: 2,436	superlative my ass! sent that sh%t back asap bro. dont take no for a answer as bodybump would say LOL.

24 April 2009, 05:59 PM	#19
rajurama "TRF" Member Join Date: Oct 2008 Real Name: Rick Location: Wakanda Watch: amacallit Posts: 2,089	Replacement!

24 April 2009, 08:31 PM	#23
joeyk "TRF" Member Join Date: Sep 2008 Location: uk/earth Watch: GMT IIc Posts: 698	agree i would sent it back .

24 April 2009, 08:44 PM	#24
GEZ7ch "TRF" Member Join Date: Mar 2009 Location: Israel Watch: Tag Heuer Wan2110 Posts: 397	Since it was an amazingly small and unditectable scratch, I took it, nevertheless, I agree with those who wrote that Rolex need to up level their qualit control... __________________ ROLEX Yacht-Master 116622 Pt.Dial Tag Heuer Aquaracer Automatic WAN2110 and WAP2011 Longines HydroConquest Quartz Ref.L3.663.4.76.6 Certina DS - Action Diver Automatic 200m - Blue Dial

24 April 2009, 09:16 PM	#25
rkb "TRF" Member Join Date: Mar 2009 Real Name: Russell Location: Seattle Metro Watch: EXPORER II Posts: 605	I would blaze a trail taking the TOG back to the AD. The AD and Rolex should absolutely fall over backwards trying to fix the issue. __________________

24 April 2009, 11:49 PM	#27
Imtiaz Banned Join Date: Aug 2008 Real Name: De Location: Tokyo Watch: Daytona, Sub, DS, Posts: 1,046	Yes demand an exchange. Don't let the AD give you the old story about having to send it to Rolex. This will take you at least 1 or 2 months. Regards

25 April 2009, 01:00 AM	#29
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,495	Looking your pictures over, I would have to say ...That is not right.. Any Dealer worth his franchise should immediately take that back, give you another and immediately send it back to Rolex...... __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

25 April 2009, 01:29 AM	#30
vindy9 "TRF" Member Join Date: Apr 2009 Location: Singapore Posts: 9	This is from The Hour Glass in Singapore. I contacted them and they told me I can't do a one-to-one exchange! They mentioned since each watch have unique serial (duh, like no one knows about this) - and they have sold this certain serial to me, they can't take it back! They offered to send it back to RSC and have the dial replaced. Should I give in or what? On a side note, I'm still amazed on the rarity that this happened (missing luminova) and it happened to me!

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