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#91 | |
"TRF" Member
Join Date: Oct 2020
Location: HK
Posts: 189
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Quote:
ultimately bad experiences can affect purchasing decisions, this is luxury we are talking about as well... everyone has different thresholds and so be it. From what I understood from OP's post is that the SA's service was not great which can be off-putting when you are putting down serious coin. Ultimately just bad customer service which may put some people off and some people wont be fazed |
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#92 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jun 2013
Real Name: nicholas
Location: ottawa canada
Watch: Rolex,AP,Panerai
Posts: 10,001
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Living in Canada, there are no longer any AP boutiques or authorized dealers. Very tough to source one unless I go grey or somehow at the end of a rainbow in my travels, an AP boutique in the States would sell me one.
I wrote an email to Ginny Wright who is one of the top directors for AP USA. She regretfully informed me to fly to the USA and build a relationship with one. She suggested the NY office as it is closer. Nice |
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#93 | |
2024 Pledge Member
Join Date: Feb 2017
Location: USA
Posts: 4,371
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#94 |
"TRF" Member
Join Date: Jan 2020
Location: Issaquah
Posts: 1,752
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#95 | |
"TRF" Member
Join Date: Sep 2021
Location: SFO
Posts: 1,191
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Quote:
What do you want her to do? Build a pop-up tent? She was asked and has taken the time to respond (I'd imagine politely, even it is was a PA). I'm sure the boutique would at least be quite open if someone pulled out an email from the CEO and made the trip to NY... |
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#96 | |
"TRF" Member
Join Date: Jan 2020
Location: Issaquah
Posts: 1,752
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Lost the Love
Quote:
Oh I don’t know maybe think outside the box a little bit for a potential custom that is ready to drop tens of thousands of dollars? See this is the problem with AP is they’ve even got people thinking this is “amazing” or good customer service. She could have mentioned their nomad program. You’re asking me what she should do? I don’t know. I’m not the one who is U.S. President of AP or whatever her fancy title is. I would think to get to that position she would actually have to do some things that could remotely be construed as amazing, but I suppose such is the position AP is currently in as a brand where no one has to even attempt to go above and beyond because demand for their product is so high (for now). I like how he says she suggests flying to the U.S. to visit a boutique and the response is “Ginny is amazing” ![]() Sent from my iPhone using Tapatalk |
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#97 | |
2024 Pledge Member
Join Date: Feb 2017
Location: USA
Posts: 4,371
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Quote:
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#98 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jun 2013
Real Name: nicholas
Location: ottawa canada
Watch: Rolex,AP,Panerai
Posts: 10,001
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Quote:
With all due respect, she knows my purchase history and to add, about two months after her suggestion to fly to NYC, I instead went to the AP boutique at Bal Harbor in Miami. I told them the conversation with her and showed them the email to no avail. Basically, put your name in a list and that’s that. So I tried to reach out numerous times after that to tell her about the Miami visit and received no response. That is poor. I have written to the head of FCA North America, a company that is probably 100 fold larger than AP and received responses, directions and results more than once. So no, Ginny is not a good person. Tim Kuniskis on the other hand, CEO is cool. Sent from my iPhone using Tapatalk |
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#99 |
2024 Pledge Member
Join Date: Feb 2017
Location: USA
Posts: 4,371
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You wouldn’t be disrespectful to me by disagreeing on liking someone, fine by me. My experiences with AP have not been great and I’ve voiced that on here in the past. She did right by me however and my experiences with her have been very different from yours.
Sent from my iPhone using Tapatalk Pro |
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#100 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jun 2013
Real Name: nicholas
Location: ottawa canada
Watch: Rolex,AP,Panerai
Posts: 10,001
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Quote:
That’s great for you! Now go and put some loud miles on that epic GT3RS. BTW, the pic you showed with the large decal removed is sublime. Sent from my iPhone using Tapatalk |
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#101 |
"TRF" Member
Join Date: Nov 2016
Location: Finland
Posts: 636
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I only have positive things to say about AP House London.
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