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#1 |
"TRF" Member
Join Date: May 2024
Location: Durham, UK
Posts: 14
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Bit of a nightmare after ordering a BB58 18K
Hi folks, I wonder if you can advise.
I bought a BB58 18K - brand new - from a reputable AD through ebay six weeks ago. Long story short, it arrived without the fabric strap it was supposed to come with (and said in the listing it came with). A real shame because that's what I had intended to wear it on 99% of the time. Anyway I sent the AD a message to say it was missing, they apologised, couldn't find the one it was supposed to come with, and ordered me a replacement direct from Tudor. Brilliant! However when it arrived, all that came was the strap and the sewn in keeper. No buckle, and no additional keeper - so how on earth am I meant to use it? So I spoke to them again. Clearly they didn't realise that the buckle needed to be ordered separately. They flagged to me that the buckle separately costs around £1.5k and did I really want it. Err, yes, I do. As it should have come with the watch. Much toing and froing and they say they have ordered the buckle, but it's not in stock so will come from Switzerland and it'll take a few weeks. Fine, I've waited until now, I can wait a bit longer. No mention of the other keeper though. I chase again after specifically asking about the keeper. The AD has said that they've spoken to Rolex and been advised that the 18k fabric strap no longer supplied with two keepers - only one. I can order another keeper, for the cool sum of £350. How on earth is that supposed to work when the sewn in one is the only one on the strap, so the end will flap about to its heart's content? I smell BS. This whole watch purchase has become a nightmare. I got it for a great deal, but I paid the price I paid, for a complete package. They say it is. I disagree, but I'm now out of ebay's return's window via the authentication centre because of the lead times of the stuff coming from Geneva. Do any of you categorically know if the AD is telling the truth re the extra keeper, or if they are talking out of their rear end to try and save themselves £350 (admittedly this mistake of theirs has already cost them dearly because of having to supply a strap and buckle to replace the missing one). What would you do? Thanks in advance... |
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#2 |
"TRF" Member
Join Date: Feb 2020
Location: In the computer
Posts: 107
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I mean, all you have to do is google the watch and there's hundreds of pictures of the fabric strap with two keepers...even the ones on the Tudor website. Not sure how they can argue it should only come with one.
But it's the keeper that is sewn onto the watch that would hold the tag end, so it shouldn't flap around. Still, a full set should be a full set. Also wild that the buckle is 1,500 pounds, but that's another story... |
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#3 |
Banned
Join Date: Jul 2024
Location: sea
Posts: 23
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AD? You got scammed by some secondary market dealer.
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#4 |
2024 Pledge Member
Join Date: Oct 2019
Location: USA
Posts: 1,286
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When you said from a reputable AD from Ebay, I was lost. I would return the watch.
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#5 |
2024 ROLEX DATEJUST41 X2 Pledge Member
Join Date: Jul 2012
Real Name: Kat
Location: CA, USA
Watch: 126233 Wimbledon T
Posts: 6,823
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#6 |
2024 Pledge Member
Join Date: Oct 2019
Location: USA
Posts: 1,286
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#7 |
"TRF" Member
Join Date: Mar 2020
Location: UK
Posts: 654
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Reach out to Ebay and tell them the whole story, they may accommodate you even if you are out of the return window given this is not your fault and the listing clearly said that it comes with the strap.
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#8 |
"TRF" Member
Join Date: Jun 2020
Location: Pittsburgh
Watch: 126710BLNR Jubilee
Posts: 6,957
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Why is this AD selling on eBay?
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126710 BLNR Jubilee |
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#9 |
"TRF" Member
Join Date: May 2022
Location: Canada
Posts: 24
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#10 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Jun 2008
Real Name: JYogi/Jeremy
Location: Metro Detroit USA
Watch: It's a Rolex!
Posts: 5,737
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I highly doubt a AD is selling on eBay.
Also if you look at other places selling the watch it only has one keeper on the strap
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"You won't rise to the occasion - you'll default to your level of training." Barrett Tillman Kentucky Colonel, Tennessee Squire & Combat Leprechaun |
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#11 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Aug 2012
Real Name: Mike
Location: New York
Watch: Rolex
Posts: 21,987
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Reputable AD on Ebay? Sounds suspect.
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#12 |
"TRF" Member
Join Date: May 2020
Location: Sector 001
Posts: 305
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Yes, I don’t see a reputable AD selling on eBay they would lose their They will lose their Authorized dealer status, Tudor would never allow this. The $1500 additional sounds suspect. I think you should file a dispute with eBay if the listing said it included both straps and everything then it should.
This is a big $$$ purchase and should be treated as one. Good luck we are all pulling for you. |
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#13 |
2024 Pledge Member
Join Date: Jun 2016
Real Name: Jeff
Location: PNW
Posts: 1,422
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Did the strap in the listing show two keepers? If so, I'd expect two. You also could point out on the Tudor website it shows the strap with two keepers (I just confirmed this).
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#14 |
"TRF" Member
Join Date: Apr 2008
Location: Indonesia
Posts: 1,366
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No AD would sell through Ebay and a brand new watch should come complete set.
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#15 |
Banned
Join Date: Jul 2016
Location: The Doghouse
Watch: Ingersoll Mickey
Posts: 3,128
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Not an AD and clearly not reputable.
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#16 |
"TRF" Member
Join Date: Sep 2022
Location: USA
Posts: 49
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#17 | |
"TRF" Member
Join Date: Jul 2019
Real Name: rd
Location: uk
Posts: 1,471
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Quote:
If you didn’t receive what was presented for sale then you have the right to a refund and return the goods. If the strap and extras was not pictured or specifically described as included then I think you may have a harder time. |
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#18 |
"TRF" Member
Join Date: Oct 2020
Real Name: James
Location: UK
Posts: 183
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OP, when you say AD do you mean actual authorised dealer? As in they would appear on Tudor’s store list?…
Also, have you paid them for the buckle / additional keeper or are the figures you mentioned £1500 / £350 just what they’ve told you they cost and they’ve agreed to cover it? I’d 100% open a complaint with eBay for not being as described. I’ve done enough deals to tell you’re being given the run around here. Edit; presume a watch of this value would’ve been purchased through eBay’s authentication program? |
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#19 |
2024 Pledge Member
Join Date: Jan 2014
Location: london
Posts: 6,065
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What was shown on the actual images on eBay?
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@imrootbeer7 |
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#20 |
"TRF" Member
Join Date: Apr 2016
Location: Canada
Watch: Sub
Posts: 577
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BB58 18K? so you bought a yellow gold BB58 from eBay? isn't that a lot of money?
Anyways, is the actual watch real? |
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#21 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Apr 2013
Location: NL
Watch: Yachtmaster
Posts: 14,551
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You might ask them to accept a return.
If they don’t and you are already out of the regular return window the purchase is final. Seller is ordering the strap and buckle already. The added 350 for the keeper is all there is left to argue and normally the seller should bear these costs. Instead of going into lengthy and possible frustrating discussions I would cough up the 350 if they are not moving and start enjoying my watch. ![]()
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Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711. |
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#22 |
"TRF" Member
Join Date: May 2024
Location: Durham, UK
Posts: 14
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Thanks all. In answer to your questions - yes the watch went through ebay authentication ok. When I raised through ebay that the fabric strap was missing, the AD responded - by both ebay message and by a few phone calls (from a valid phone number of theirs, which I've also called back so I know it's genuine) so I've no doubt it's the actual AD that has sold the watch. The warranty card is also dated the same day I placed the order. I won't name them on here at the moment though in case it does put their AD status at risk.
Annoyingly the images in the listing do not show the back of the fabric strap so it's impossible to say that the listing showed two keepers. I just know there should be two because of other press pics that I've seen of the watch, and I've owned Tudor fabric straps before too, and all had two. Now they're telling me that those are old press pics and the second keeper has been discontinued - which is the bit I find unbelievable. Finally I haven't paid them anything extra on top of what I paid when I won the listing. They were stating the figures - I think - in an attempt to try and make me say that I wasn't bothered with the fabric strap after all as their error has currently cost them quite a lot of money. But I want my second keeper! |
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#23 |
2024 Pledge Member
Join Date: Apr 2018
Real Name: Harry
Location: England
Posts: 10,293
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But you didn't really, did you? I think it's time for a refund.
Time to find out how good an eBay round trip really is. I've done it once with a con artist using ebay and they were on my side once they had all the facts. The resolution was fully in my favour. I wish you luck with it. |
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#24 |
"TRF" Member
Join Date: Feb 2023
Location: United Kingdom
Watch: 126720 VTNR
Posts: 164
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Sounds like to me looking at the ebay sold listings you brought the one from BQ Watches which sold on the 22nd May. There are the only 2 sold listings of that watch recently on ebay. The BQ Watches one have pictures that I would class as professional pictures. The other looks like a private seller who thinks he has hidden the serial number but hasn't in one of his pics of the white handtag.
if you did purchase the BQ watches one im a bit confused as to how you think they are an AD as they are just a grey market seller. And the first picture shows the fabric strap which you mentioned and you are correct there advertisement doesn't show the back. When purchasing watches you should always know what your looking at before buying of these people sounds like to me there giving you the run around pretending to be an AD. Also if you know who the AD is im not being funny but id be in my car and at the store not talking to random people on the internet for answers or advice. |
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#25 | |
"TRF" Member
Join Date: May 2024
Location: Durham, UK
Posts: 14
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Quote:
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#26 | |
"TRF" Member
Join Date: Feb 2023
Location: United Kingdom
Watch: 126720 VTNR
Posts: 164
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Quote:
or something very close to that he obviously doesn't know what he's doing as he has covered them up on the card and then posted the white tag with them showing. id be filing a complaint. Last edited by the_wristlist; 3 July 2024 at 09:13 PM.. Reason: Sorry just realized it takes you to a different listing not the correct one now found the correct one just having a look |
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#27 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2013
Real Name: Brian (TBone)
Location: canada
Watch: es make me smile
Posts: 75,977
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Good luck OP. Sounds like a mess.
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#28 |
2024 Pledge Member
Join Date: Aug 2009
Real Name: Travis
Location: FL / NYC
Watch: Yes..
Posts: 32,913
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There's more than enough red flags to fight to reverse of the transaction. Good luck OP.
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#29 |
"TRF" Member
Join Date: Jul 2019
Real Name: rd
Location: uk
Posts: 1,471
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Seems clear from the pictures what they offered for sale.
You know your distance selling regs rights so you know your options. |
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#30 |
"TRF" Member
Join Date: Feb 2023
Location: United Kingdom
Watch: 126720 VTNR
Posts: 164
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ROX UK Newcastle also on tudor website as an AD wow im amazed they can sell on ebay
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