![]() |
ROLEXROLEXROLEXROLEXROLEXROLEX
ROLEXROLEXROLEXROLEXROLEXROLEX
![]() |
#1 |
"TRF" Member
Join Date: Jan 2017
Location: Brussels
Posts: 154
|
RSC or AD watchmaker?
Hi all,
Happy owner of an Explorer II (2019 - ref. 216570). Unfortunately, the winding mechanism doesn't work anymore (winding the crown but the watch doesn't start). What's best? Bring it directly to RSC Brussels or take it back to the AD? Already read so many horror stories, watches coming back from warranty with scratches, new defects, etc. If the watch has to be sent to RSC anyway, bringing it directly to RSC will minimize potential shipping (and damage), but I guess one can't answer without knowing which place has the best watchmaker… I guess an experimented watchmaker at the AD is better than a less experimented guy at the RSC… So any feedback about RSC Brussels? Cheers from twice gold-winning Belgium today ![]() |
![]() |
![]() |
![]() |
#2 |
"TRF" Member
Join Date: Sep 2011
Location: United States
Posts: 394
|
Definitely with RSC...
I've seen so many horror stories as well. AD claimed that they DID send it to RSC but did not yet charging equivalent or more charge for service/quick fix they've done. |
![]() |
![]() |
![]() |
#3 |
"TRF" Member
Join Date: Sep 2018
Location: United States
Watch: me buy Watches
Posts: 3,955
|
AD's "sometimes" ship repairs to people other than true Rolex Service Centers.
Not saying that applies to you, but just passing along some info. Going with RSC (direct ship to them, don't waste time shipping through an AD) is your best bet. Humans make mistakes, whether at an independent watch service or an RSC. You take a chance wherever you go.
__________________
“The display of actual intelligence terrifies much of mankind” Rolex "some" Tudor "some" Damasko "some" Misc Pieces "some" Marathon "some" GS Spring Drive "some" Hamilton "some" Findeisen "some" |
![]() |
![]() |
![]() |
#4 |
"TRF" Member
Join Date: Jan 2017
Location: Brussels
Posts: 154
|
From what I read above, the mentioned AD seem to act more like dishonest people...I trust mine so I guess he wouldn't do that.
Still, if he's got a certified watchmaker, does he always have to send the watch back to RSC, even if the local guy can do the job? Or does it depend on the "importance" of the job? Thx |
![]() |
![]() |
![]() |
#5 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Apr 2013
Location: NL
Watch: Yachtmaster
Posts: 14,594
|
Living in Brussels makes it an easy choice, RSC, no brainer.
![]()
__________________
Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711. |
![]() |
![]() |
![]() |
#6 |
"TRF" Member
Join Date: Jan 2017
Location: Brussels
Posts: 154
|
Agree, I wanted to bring it to RSC directly...will have to convince my dad (who's the actual owner of the watch, but doesn't have an account on this forum).
I really like our AD so I think he should be informed that the watch has encountered a problem (as a matter of politeness)...will see how to deal with that |
![]() |
![]() |
![]() |
#7 |
2024 Pledge Member
Join Date: Nov 2012
Real Name: Steven
Location: Glocal
Posts: 20,487
|
Rsc
__________________
__________________ Love timepieces and want to become a Watchmaker? Rolex has a sensational school. www.RolexWatchmakingTrainingCenter.com/ Sent from my Etch A Sketch using String Theory. |
![]() |
![]() |
![]() |
#8 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Sep 2008
Location: New Mexico
Watch: Tudor BB36
Posts: 34,418
|
I would take it personally to the RSC.
I've never used an RSC, but I've had a local certified watchmaker take care of my previous repairs. Now that he is gone, if no one else comes along, I'll drive to Dallas and drop my watch off when it requires service.
__________________
JJ Inaugural TRF $50 Watch Challenge Winner |
![]() |
![]() |
![]() |
#9 |
2024 Pledge Member
Join Date: Dec 2015
Location: USA
Watch: Casio F91W
Posts: 927
|
I've sent two watches to RSC via certified mail. Great experience but shipping is pricy.
I have had one watch repaired under Rolex warranty at an AD and that was a great experience. Your watch is 2019 so you should not have to pay anything no matter where you go. No matter where you go, be prepared for a polished watch unless you explicitly say otherwise. Sent from my iPhone using Tapatalk
__________________
|
![]() |
![]() |
![]() |
#10 | |
2024 Pledge Member
Join Date: Oct 2009
Real Name: Gary
Location: USA
Watch: Daytona
Posts: 11,471
|
Quote:
Congratulations on Belgium’s wins today.
__________________
![]() |
|
![]() |
![]() |
![]() |
#11 | ||
"TRF" Member
Join Date: Jan 2017
Location: Brussels
Posts: 154
|
Thanks for all the inputs guys.
![]() Quote:
Thanks for the reminder, I was prepared to repeat it 3 times to him "tell them to NOT POLISH the watch"... Quote:
Thanks, that was an amazing day for our athletes ![]() ![]() |
||
![]() |
![]() |
![]() |
#12 |
2024 Pledge Member
Join Date: Apr 2013
Location: Maui
Posts: 349
|
Other than making the first fit adjustment on the bracelet, I never want an AD working on my watch. Your Explorer II should still be under warranty. Drop it off at the Brussels RSC, then relax for several weeks.
|
![]() |
![]() |
![]() |
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
|
|
*Banners
Of The Month*
This space is provided to horological resources.