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24 November 2021, 07:42 AM | #1 |
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Location: California
Posts: 147
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Sharing Dallas RSC timeframe
Hello all,
My SD43 has been running about 5-8 seconds slow per day since I purchased new in 2018. I finally decided to send in for a warranty service. AD is in CA. Dropped off at AD on 9/29. They monitored and verified it was running slow and sent to Dallas on 10/2. AD called me on 11/17 to come pick up the watch. No paperwork was included but I did get a green pouch and small rolex box. I had been expecting a longer wait so was happy to get it back in a little more than a month and a half. |
24 November 2021, 07:46 AM | #2 |
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Real Name: Dan
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Watch: Tudor, Carl F. Buc
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Good information
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24 November 2021, 07:48 AM | #3 |
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Location: Somewhere Cold
Posts: 907
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My RSC NYC was also 6 weeks. Small leather travel case. Glad to have my SD 16600 back!
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Rolex GMT Master II 116710LN Rolex Sea-Dweller 16600 Rolex Explorer 224270 Rolex Explorer II 226570 Polar Omega Moonwatch Sapphire Sandwich Panerai PAM00111 2 Factor Authentication |
24 November 2021, 07:49 AM | #4 |
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Join Date: Mar 2019
Location: Hillsborough
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since your watch is under warranty until 2023, the warranty card is the paper work. if it had been a non warranty service, you would get a RSC card with 2y warranty I believe.
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24 November 2021, 08:31 AM | #5 |
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Join Date: Jul 2015
Location: Miami
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Thanks, good to know, I’m waiting …
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24 November 2021, 09:38 AM | #6 |
2024 ROLEX DATEJUST41 X2 Pledge Member
Join Date: Aug 2015
Location: So Cal
Posts: 1,828
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We just found out about the policy change from RSC on service report is no longer given unless requested.
Our 16613 LB just got back from Dallas a totally different experience than 5 yrs ago odd I thought… |
24 November 2021, 11:21 AM | #7 |
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Join Date: Aug 2015
Location: Houston
Watch: SkyD, SD43, GMT2
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I dropped my SD43 at my AD for a trip to Dallas RSC around the same time. I was told, and so far it’s been accurate, 8 - 10 weeks. So earliest would be just before Christmas. This gives me hope it’ll be here much sooner. I miss wearing it, but am enjoying my GMT II being my daily more and more.
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30 November 2021, 10:21 AM | #8 |
"TRF" Member
Join Date: Aug 2015
Location: Houston
Watch: SkyD, SD43, GMT2
Posts: 5,022
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Turns out I received my SD43 today, almost a month earlier than estimated when I dropped it off. For those of you with watches at RSC Dallas, it seems they are working quickly.
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30 November 2021, 10:48 AM | #9 | |
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Join Date: Jan 2017
Location: Los Angeles
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Quote:
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30 November 2021, 11:47 PM | #10 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Feb 2017
Location: IAH
Watch: GMT(s) & Sub
Posts: 288
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Dropped my 1675 at my AD on 9/3 for a hefty overhaul, and it was back from RSC Dallas on 11/10. Was surprised on the quick turnaround as I was expecting late December. Received one of the green leather travel cases with it which is a nice compact holder.
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1 December 2021, 06:27 AM | #11 |
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Location: USA
Posts: 80
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Those times might be about to change when you come up against the Christmas break whenever that is - maybe in a week?
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1 December 2021, 09:34 AM | #12 |
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Join Date: Jul 2015
Location: Miami
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Still waiting myself, dropped at AD 11/2…
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1 December 2021, 10:46 AM | #13 |
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Join Date: Mar 2009
Real Name: John
Location: Rochester/Naples
Watch: Pepsi
Posts: 18,298
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I sent my GMT to R.U.S.A. in NYC, in late September. They acknowledged receipt via email on October 6th. They supplied an estimate on 10/18, which I accepted that same day. They said the work should be completed "late November, early December”. I expect a phone call any day now asking for my CC info so they can ship it back to me.
On a related note, I shipped it to Rolex because the watch just abruptly stopped one day. When I called the service center I asked if they could let me know why it stopped (broken spring…). The person I spoke with said that they don’t offer that info. I was a little surprised at that. |
1 December 2021, 10:56 AM | #14 |
2024 ROLEX DATEJUST41 X2 Pledge Member
Join Date: Aug 2015
Location: So Cal
Posts: 1,828
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1 December 2021, 11:19 AM | #15 |
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Join Date: Jun 2013
Real Name: John
Location: Texas
Watch: 14060
Posts: 3,432
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Thanks for the information!
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1 December 2021, 01:33 PM | #16 |
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Real Name: Francisco
Location: San Juan, PR
Watch: Is Ticking !
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My Tudor was at RSC Dallas for 15 weeks due to delay in sourcing a dial from Geneve
Sent from my iPhone using Tapatalk Pro
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Francisco ♛ 16610 / 116264 Ω 168.022 / 2535.80.00 / 310.30.42.50.01.002 Zenith 02.480.405 2FA security enabled |
1 December 2021, 04:25 PM | #17 |
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Join Date: Mar 2020
Location: USA
Posts: 795
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great. how's it running now?
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17 December 2021, 06:03 AM | #18 | |
"TRF" Member
Join Date: Mar 2009
Real Name: John
Location: Rochester/Naples
Watch: Pepsi
Posts: 18,298
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Quote:
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17 December 2021, 01:29 PM | #19 |
"TRF" Member
Join Date: Nov 2008
Location: California
Posts: 147
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Been keeping track and my sd has lost less than 20 seconds since I got it back. Running great!
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17 December 2021, 02:39 PM | #20 |
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Join Date: Oct 2019
Real Name: Graham
Location: Aus
Posts: 2,449
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i just got my warranty done in 4 weeks but I did purchase a new dial which help it get done sooner because they had the dial in stock. In Aus 3 months is normal at the moment due to lockdown backlog.
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