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ROLEXROLEXROLEXROLEXROLEXROLEX
ROLEXROLEXROLEXROLEXROLEXROLEX
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#1 |
"TRF" Member
Join Date: Dec 2018
Location: Pennsylvania
Posts: 26
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Lost warranty card
Recently bought a Rolex from an ad that withheld the warranty card for a certain amount of time. When I bought it they said stop back in a month or two and grab it, im local no big deal. Went by to get it last week and find out they mailed it to an old address of mine a month ago, and current homeowner says they never received the priority mail envelope but I can see it was delivered. Waiting to hear back from my ad but wondering if anyone has any input on this. From what I can tell I can’t get a card re issued and when I spoke to ad earlier they led me to believe this has never happened before. I’m worried I may be sol here and wondering what others would do in my situation.
Sent from my iPhone using Tapatalk |
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#2 |
"TRF" Member
Join Date: Apr 2015
Location: EARTH
Watch: What is "watch"?
Posts: 1,033
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Sorry to hear. Very incompetent and unprofessional AD.
You should have been given a call, VM left (if necessary) indicating it was scheduled for shipping. I'd be pissed... maybe use it as leverage to get another piece ;)
__________________
“UNpolished or I’m not interested” 😎 ![]() |
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#3 |
"TRF" Member
Join Date: Nov 2009
Location: USA/UK
Posts: 1,339
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Although it is disappointing, if you wear the timepiece for life it probably doesn’t matter. So enjoy the piece and look to the bright side. Luxury goods and expensive items all have risks. I have a friend who bought a Ferrari and scraped it the first month. He was worried about its resale value etc. eventually he learned to just enjoy the car. It took awhile for him.
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#4 |
Banned
Join Date: Jul 2016
Location: The Doghouse
Watch: Ingersoll Mickey
Posts: 3,128
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Demand a credit or refund for the value of the warranty card because they priced that watch for sale as a package that included the warranty card; without the warranty card they would’ve charged less. I recently traded in a Sub to an AD that I know was going into their CPO program. They quoted me trade in price for the Sub with and without the warranty card which I ultimately didn’t have. The trade in value of the warranty card with the watch was $450. Get something back from them since you didn’t get everything you paid for.
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#5 |
"TRF" Member
Join Date: Feb 2020
Location: Underground
Posts: 2,413
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What a bummer. Stupid policy.
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#6 |
"TRF" Member
Join Date: Jan 2009
Location: FL
Posts: 170
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Not a great policy. All due respect, I would never have left the AD without the warranty card.
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#7 |
"TRF" Member
Join Date: Apr 2018
Location: USA
Posts: 525
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Why did they withhold the warranty card?
This greatly limits your options should you decide to divest this watch. I’m sure someone here has experience with this conundrum. |
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#8 |
2024 Pledge Member
Join Date: Jun 2016
Real Name: Jeff
Location: PNW
Posts: 1,422
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Be nice and polite. Mistakes happen but they will have to go out of their way to fix it. Probably possible if they contact Rolex.
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#9 | |
"TRF" Member
Join Date: Dec 2018
Location: Pennsylvania
Posts: 26
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Quote:
Said it was policy. I assumed to prevent quick flips? I do plan on keeping the watch forever, but I would like to have the full set as a collector. Also if I ever do want to trade or sell for a variety of reasons, as you mention, I’m more limited. Sent from my iPhone using Tapatalk |
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#10 |
"TRF" Member
Join Date: Apr 2018
Location: USA
Posts: 525
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The chances of you keeping this watch til death do you part are about as good as divorce rate in the US (>50%). Everyone believes they will keep their watch forever… until they don’t.
Make sure that AD makes it right. No other option here. Let us know |
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#11 |
"TRF" Member
Join Date: Nov 2023
Location: USA
Posts: 6
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I'd tell them you want to return the watch for one with a damn warranty card since that is what you bought.
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#12 |
"TRF" Member
Join Date: Dec 2021
Location: US
Posts: 2,078
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Should be an interesting discussion since you bought a new watch and it always comes with the card. Until now. It has been said many times on TRF that a lost card will never be replaced by Rolex. I guess you have the best chance of getting a replacement since the AD goofed this up. I don’t think that Rolex wants their watches sold without cards. If they blow you off, you can ask them to replace the watch with a new one with a card just like you wanted the first time around. And just howmRolex intended it from the get go. Keep us posted. Best to you.
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#13 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Feb 2014
Real Name: Doug
Location: Singer Island FL
Watch: GMT-Master II
Posts: 172
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If the watch was NIB, Rolex provides a five year warranty, and the only way to obtain warranty service is to present that card along with the watch at an RSC. You no longer have the card, so there is NOTHING you can do now. Warranty cards can never, ever, ever be reissued, ever. The only way to now get anything that presents the watch as 100% genuine Rolex, is to have it sent to an RSC and have it serviced. The RSC will issue a new “Service card” that certifies it’s a genuine Rolex and depending on the service performed, it will have up to a two year warranty.
Therefore, and in the interest of correcting a HUGE error on the part of the AD, is to get them to issue you a refund, or exchange the watch for exact same NIB. They’ve completely destroyed the ability to have warranty service performed, and they’ve also prevented you from being able to provide reasonable assurance that the watch is genuine. No one will pay you for the true value of the watch now should you decide to trade it or sell it, without first having its providence proved, and that can only be done at an RSC. Even with an oringinal matching warranty card, people should and do also verify the providence. If a new buyer knows how to do that themselves, great, but without the card, you’ll still be offered less than true value. IMHO, you just got fucked by your AD, and they know it, and you know it. Nothing less than curing the issue would be acceptable to me frankly. I would want them to replace the watch with exact same inclusive of warranty card. Good luck to you and keep us posted. |
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#14 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jun 2020
Real Name: Omar
Location: in a treehouse
Watch: big fat invicta
Posts: 1,151
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frankly, there's no way in hell i would ever allow my AD to try this type of garbage policy with me. if i don't get the warranty card WITH my watch when i pay for it, then they're not getting a penny out of me. not only that, i'd do everything in my power to raise a stink with rolex USA about getting treated in such a way by the AD, and how unacceptable i find it to be.
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#15 |
"TRF" Member
Join Date: Sep 2007
Real Name: Cau
Location: Georgia
Watch: 116500
Posts: 758
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I can certainly appreciate the desire to have a watch with a full set.
I'd ask them about re-issuing a card. If they decline, you have two options: 1- go full nuclear. let them know you'd like to return the watch and buy the same unit with a card. if they balk, let them know you'd like to escalate to rolex. if they refuse, do it yourself. Note, you'll never get another watch from this AD after this. 2- go the easy route; express extreme disappointment, let them know how heartbroken you are, and express interest in another watch you want.
__________________
116610LN | 226570 Polar | 326934 Blue | 116500 White 2FA Enabled |
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#16 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Feb 2014
Real Name: Doug
Location: Singer Island FL
Watch: GMT-Master II
Posts: 172
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Quote:
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#17 |
2024 ROLEX DATEJUST41 X2 Pledge Member
Join Date: Jul 2012
Real Name: Kat
Location: CA, USA
Watch: 126233 Wimbledon T
Posts: 6,824
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Lost warranty card
I think the AD has to make this right. You have no proof of warranty. They screwed up. I’m sure they can have a new card issued, and it won’t be the first time an AD has had to do it. The only other alternative is making them take the watch back.If it were me, I’d be on the phone with Rolex, USA tomorrow.
Kat Sent from my iPad using Tapatalk |
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#18 | |
"TRF" Member
Join Date: Aug 2018
Location: FR
Posts: 133
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Quote:
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#19 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Mar 2007
Location: LA
Watch: what’s next.
Posts: 1,133
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I’m pretty sure you can get warranty service without a card. The serial number is registered upon purchase so Rolex knows exactly when the watch was purchased and when the warranty period starts.
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#20 |
"TRF" Member
Join Date: Feb 2020
Location: Underground
Posts: 2,413
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I have had warranty repairs and service repairs through RSC without the cards
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#21 |
"TRF" Member
Join Date: Dec 2005
Location: ByDawns Earlylite
Watch: 16800
Posts: 3,577
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Their stupid policy. I'd tell them that they have two weeks to straighten it our or you'r going to sue them.
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#22 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2013
Real Name: Brian (TBone)
Location: canada
Watch: es make me smile
Posts: 75,988
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Quote:
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#23 |
"TRF" Member
Join Date: Oct 2010
Real Name: BondJamesBond
Location: The Algarve
Watch: Rolex or nothing
Posts: 4,035
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Absolutely
__________________
♛ 5-digit Rolex or nothing ♛ 16030, 16613, 16713, 18038. |
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#24 |
2024 Pledge Member
Join Date: Apr 2018
Real Name: Harry
Location: England
Posts: 10,293
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Technically you don't have a warranty. I'm sure if the watch went wrong this could be circumvented but the AD has made a huge mistake. It may even breach the terms of their Rolex franchise. If they are not falling over themselves to make it right, they should be.
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#25 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Apr 2013
Location: NL
Watch: Yachtmaster
Posts: 14,552
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The AD cost you a few thousands in value
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__________________
Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711. |
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#26 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Nov 2010
Location: North Carolina
Watch: Rolex/Others
Posts: 46,362
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This use to be a standard practice at several AD's in my area a long time ago. No longer and when I enquire they said it creates too many problems. The AD is trying to circumvent a return where the warranty card has already been filled out. I guess they will represent a watch that was sold and returned as new. It is unacceptable and I would want a complete set and ask them to rectify the situation with a new watch and warranty card. If not then I would find out about a dispute through your Cred Card Company, a complaint to Rolex USA and a complaint to the Better Business Bureau. I hope they make it right.
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#27 |
2024 Pledge Member
Join Date: Mar 2007
Location: US
Posts: 3,810
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Sure the OP has a warranty. When sold the AD registers the watch and date so Rolex has this information. At a minimum, you do have the receipt from the AD showing date of purchase. I assume Rolex would accept this with above.
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#28 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Dec 2009
Real Name: The Mystro ;)
Location: Central Pa.
Posts: 15,182
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Quote:
![]() This watch is now “not” a full box set and that is a huge issue. I would go to considerable lengths to have the AD correct this.
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#29 |
"TRF" Member
Join Date: Apr 2015
Location: .
Posts: 335
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What watch did you get? As the value of warranty cards also depend on watch model
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#30 | |
"TRF" Member
Join Date: Sep 2022
Location: UK
Watch: 226570
Posts: 894
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Quote:
You have not received the full set you paid for and are entitled to. Why would this be any different to them losing it in the store? |
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