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#1 |
"TRF" Member
Join Date: Jun 2016
Location: Earth
Posts: 56
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Dallas RSC
Impressive turnaround by Dallas RSC!
They received my 16570 for service on 8/7. I approved the estimate on 8/8. Today, 8/16, service is complete and watch is ready to return to me. Love this efficiency from them. By far, the fastest turnaround I've experienced from Dallas RSC. |
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#2 |
"TRF" Member
Join Date: May 2015
Location: Dallas, Tx
Watch: Pepsi
Posts: 658
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I've always had good luck with Dallas. They have serviced both my sub and my wife's DJ (after a fall on to the tile) and did great work with both.
glad to hear you had a similar experience
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#3 |
"TRF" Member
Join Date: Jun 2016
Location: Earth
Posts: 56
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Yeah, I've had a great experience with Dallas RSC since I started sending them stuff in 1999. Always really good customer service.
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#4 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Oct 2009
Real Name: RiCkY
Location: West Coast
Watch: 16520
Posts: 11,969
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Quote:
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Passion for Mechanical Timepieces! IG: @crown_in_oyster_case ~Connecting people through my passion, one timepiece at a time~ |
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#5 | |
"TRF" Member
Join Date: Jun 2016
Location: Earth
Posts: 56
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Quote:
I know! It's crazy. They quoted me 3 weeks on the estimate and I was surprised with that as I remember the days of 6-8 weeks or more. I was shocked (in a good way) to get their completion email today. |
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#6 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2013
Real Name: Brian (TBone)
Location: canada
Watch: es make me smile
Posts: 76,398
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That’s pretty darn impressive… was this for a full service?
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#7 |
"TRF" Member
Join Date: May 2023
Location: Conroe TX
Posts: 188
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I was going to send in my sub for service.....is there a list of cost? I was going to compare vs using a local guy....
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#8 |
"TRF" Member
Join Date: Jun 2016
Location: Earth
Posts: 56
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#9 |
"TRF" Member
Join Date: Jun 2016
Location: Earth
Posts: 56
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#10 |
"TRF" Member
Join Date: Oct 2021
Location: Saint Petersburg
Posts: 3
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We had a great experience with Dallas recently. Sent my Explorer II and wife's OP 36. Both needed new crystals. Mine "no polish" request surprisingly resulted in a -$150 adjustment on my invoice. Hers looks like new. It was originally purchased from an estate jeweler at a discount because it was not in the best shape and uses it as a travel watch. It has seen a lot of rough use. Dallas also replaced all her bracelet screw on my request because a few were mangled at no charge! Will likely only use Dallas going forward.
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#11 |
"TRF" Member
Join Date: Jun 2012
Location: USA
Posts: 2,799
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#12 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Sep 2017
Real Name: Dave
Location: PDX
Posts: 9,503
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Quote:
It's been reported that Dallas and New York RSC no longer accept a watch for drop off to be serviced. I expect you will have to pay for shipment to and from Dallas. Dallas RSC (214) 871-0500 |
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#13 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Feb 2014
Real Name: Doug
Location: Singer Island FL
Watch: GMT-Master II
Posts: 210
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Thats awesome. I opted to use my local AD and still don’t have my watch back after two MONTHS! They claimed it would be about three weeks. ARGH! I called them last Tuesday for an update and never got a call back. Now that’s service…
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#14 |
"TRF" Member
Join Date: Mar 2020
Location: The South, USA
Posts: 970
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Dallas RSC was a 4 weeks turnaround prior to Covid so you should indeed be impressed.
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#15 | |
2024 Pledge Member
Join Date: Sep 2013
Real Name: Jeff
Location: CA
Watch: me disappear into
Posts: 1,868
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Quote:
Wow no wayyyy Less than 10 days is amazing Sent from my iPhone using Tapatalk
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*** Be inner, be peaceful *** |
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#16 | |
"TRF" Member
Join Date: Jun 2016
Location: Earth
Posts: 56
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Quote:
Me too. Quote was $850 and then adjusted -$150 since I declined the case/bracelet refinish. Really happy with their service. |
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#17 |
"TRF" Member
Join Date: Jul 2013
Real Name: Matt
Location: Nashville TN
Watch: 16600, 116660
Posts: 115
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So forgive the dumb question but this is only my second experience sending in for service. I thought it was “safer” to have my AD send it in and deal with the RSC.
I take it you guys contact the RSC directly and send it in yourself? It seems the RSC is happy to deal directly with john-q-public? I’m assuming you ship it insured and it’s return shipped insured? As I said, sorry for the stupid question but I guess being inexperienced it just didn’t occur to me to bypass my dealer. I guess I’m going to be charged something extra using this route but I just assumed it would be safer to have them deal with the delivery and communication issues. |
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#18 | |
"TRF" Member
Join Date: Jun 2016
Location: Earth
Posts: 56
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Quote:
Absolutely best to send it to RSC yourself and cut out any AD nonsense. Email the RSC and ask them to send you a "mailing kit". They will ship you a box (at no cost to you) with literally everything that you need to package your watch and ship it to them. They include precise instructions in the mailing kit. You use USPS registered mail to send it to them and they will return it to you FedEx overnight. |
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#19 | |
"TRF" Member
Join Date: Jul 2013
Real Name: Matt
Location: Nashville TN
Watch: 16600, 116660
Posts: 115
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Quote:
Sure didn't mean to derail the thread but thanks heaps for the info/education. |
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#20 |
"TRF" Member
Join Date: Jun 2016
Location: Earth
Posts: 56
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#21 | |
"TRF" Member
Join Date: Mar 2022
Location: Nashville, TN
Posts: 273
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Quote:
"Per your request, please find our Mailing Instructions attached. Please ship your timepiece to our Dallas Service Center at the following address. We strongly recommend that you address the package using the abbreviation noted below and send it via USPS Registered Mail or your preferred overnight carrier method. Be sure to declare the proper insurance value. Do not use the original presentation box, simply wrap the watch securely in a small, strong, cardboard box or use a “self-sealing” mailing box. " I used FedEx as it was convenient. I requested and received written confirmation that my watch insurer would cover the watch in transit if I used FedEx overnight. I think it was three weeks door to door. |
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#22 | |
"TRF" Member
Join Date: Jul 2013
Real Name: Matt
Location: Nashville TN
Watch: 16600, 116660
Posts: 115
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Quote:
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#23 |
"TRF" Member
Join Date: Apr 2020
Location: NY
Posts: 101
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is it possible to just send the case (no bracelet) in for warranty work?
do you get the original warranty card in addition to the service card upon return? |
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#24 |
2024 Pledge Member
Join Date: May 2018
Location: North America
Watch: GMT Master II
Posts: 250
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Wow that’s very impressive. My AD told me 3 months yesterday.
Sent from my iPhone using Tapatalk |
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#25 | |
"TRF" Member
Join Date: Jun 2016
Location: Earth
Posts: 56
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Quote:
That's what you get by having the AD "help" you in the process. Involving an AD can only hurt you. No thank you. So much easier and efficient to just send it in yourself. |
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#26 |
"TRF" Life Patron
Join Date: Jun 2005
Real Name: Peter
Location: Llanfairpwllgwyng
Watch: ing you.
Posts: 52,826
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Like all RSC it depends on how busy they are when sending in for service had my SD serviced in Singapore many years ago took 4 days for full service.
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ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder ![]() |
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#27 |
"TRF" Member
Join Date: Jun 2016
Location: Earth
Posts: 56
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#28 |
"TRF" Member
Join Date: Jul 2009
Location: Tampa, FL
Watch: RLX, OM, GO
Posts: 446
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If it's not too intrusive, what was the cost?
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#29 |
2024 Pledge Member
Join Date: May 2011
Real Name: Kevin
Location: Tornado Alley
Posts: 3,260
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