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Yesterday, 12:00 PM | #31 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jun 2013
Real Name: nicholas
Location: ottawa canada
Watch: Rolex,AP,Panerai
Posts: 10,100
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You should have the service compensated. Let the dealer own up to it and eat it. As stated above, if my dealership messed up, I would swallow it
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Yesterday, 12:38 PM | #32 |
"TRF" Member
Join Date: Feb 2022
Location: USA
Posts: 444
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I would be extremely unhappy this happened.
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Yesterday, 12:43 PM | #33 |
2024 Pledge Member
Join Date: Jun 2016
Real Name: Jeff
Location: PNW
Posts: 1,457
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I'd say please do not polish the case and thank you for the free service. That way we both walk away unhappy.
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Yesterday, 12:48 PM | #34 |
"TRF" Member
Join Date: Dec 2021
Location: US
Posts: 2,131
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Local AD serviced this in house with Rolex watchmaker or was it sent to RSC?
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Yesterday, 01:14 PM | #35 |
"TRF" Member
Join Date: Jun 2013
Location: Here
Posts: 4,645
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I had a 16570 that i asked RSC not to polish, they did anyway. I dumped it after that. Wasn’t for me. I would be pissed, and not paying for that service.
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Yesterday, 01:53 PM | #36 |
"TRF" Member
Join Date: Jul 2022
Location: CA
Posts: 180
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They only have one job and they screwed it up
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Yesterday, 10:05 PM | #37 | |
2024 Pledge Member
Join Date: Oct 2009
Real Name: Gary
Location: USA
Watch: Daytona
Posts: 11,549
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Quote:
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Yesterday, 10:26 PM | #38 |
"TRF" Member
Join Date: Oct 2021
Real Name: Steve
Location: NYC
Posts: 876
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Where’s the good news?
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Yesterday, 10:55 PM | #39 |
"TRF" Member
Join Date: Jun 2023
Location: Chester Co., PA
Watch: Daytona Panda
Posts: 43
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If I were the AD, I would offer the service free of charge after this mistake and throw some type of small perk in there for you. (Some type of Rolex swag, etc) I would want to preserve the relationship with you, my customer.
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Yesterday, 11:48 PM | #40 |
2024 Pledge Member
Join Date: Sep 2017
Location: In a Hotel
Posts: 323
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Hi Van,
Yesterday I visited an AD and the sales rep was wearing a rose gold Daytona. I asked him about buying such a watch for myself. He told me his watch was 10 years old during which time it had developed "patina". He placed a brand new rose gold Daytona on the counter so we could compare the color. I liked his 10 year old, never polished rose gold watch more than the new rose gold Daytona. The older watch displayed a darker less bright color. No way I would want a polish. Please ask for an "adjustment" of the bill. |
Today, 12:14 AM | #41 |
"TRF" Member
Join Date: Jul 2013
Location: USA
Posts: 6
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I'd tell them not to polish the case as it will ruin the bezel, they eat the cost of service, and express interest in a very desirable piece hinting this will make things right.
A sales associate at AD scratched up my 2 days old gold submariner when resizing it then lied about it when I brought this up to him. Scratches all over the bracelet, clasp, caseback, and screw heads chewed up. They offered refinishing I declined and asked for a replacement watch. They replaced the watch and made things right. Ask for what will make things right for you. They should do what they can to keep you as a customer. |
Today, 12:42 AM | #42 |
"TRF" Member
Join Date: Jun 2015
Location: USA
Watch: All
Posts: 5,241
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Only on TRF are people so consumed with not polishing a watch.
The rest of the world sends it in for service after 10 years or so, perhaps longer, has it polished shiny and new and enjoys the look of a new watch again. I’m with the rest of the world.
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Rolex 228235 DD40 Olive, 126710BLRO, 116710BLNR, 116613LB, 116500LN White, 126610LN, 116500LN Black, 126610LV, 116610LV, 126334 Blue Diamond Breitling Navitimer 01, Cartier Santos Large |
Today, 01:55 AM | #43 | |
"TRF" Member
Join Date: Jan 2009
Location: New Jersey
Watch: PP 5712/1A
Posts: 519
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Quote:
In any case, the deed is done. At this point, I would let them polish the case but specify that I don't want the bezel rounded because that does negatively affect the look. Then compare it to a new bezel upon receipt and request to have it replaced if it doesn't look right. |
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Today, 02:38 AM | #44 |
"TRF" Member
Join Date: Jan 2019
Location: US
Watch: sub
Posts: 2,401
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It's not the polishing so much as it was ignoring an explicit request on the part of the customer, something the customer feels strongly about.
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Today, 02:45 AM | #45 |
"TRF" Member
Join Date: Mar 2019
Location: Hillsborough
Posts: 744
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I like Kern's, they are very gracious folks.
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Today, 02:52 AM | #46 | |
"TRF" Member
Join Date: Feb 2024
Location: USA
Posts: 98
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Quote:
Ignoring explicit instructions is inexcusable. Unfortunately, what's done is done. I wouldn't polish the case. The bracelet will match the case soon enough with wear. I would definitely ask to receive the next <insert desired Rolex model here> when they get one in.
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_________________________ Philippians 4:11–13 |
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Today, 03:16 AM | #47 |
"TRF" Member
Join Date: Dec 2012
Real Name: Cam
Location: North of 49th
Watch: Rolex/Grand Seiko
Posts: 1,886
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While the service center should have adhered to your non-polish request, I would argue that a polishing does not necessarily diminish a watch’s value, especially if it is professionally done. Poorly or overpolished watches values may be impacted though.
IMHO I like my Day Dates polished and looking new.
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16618 126710BLRO 116500 LN (White) 228235 228239 SBGK002 |
Today, 03:16 AM | #48 |
"TRF" Member
Join Date: Aug 2016
Location: Chicago
Watch: Daytona
Posts: 5,508
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Actually, they only had one job and they did two jobs!
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Datejust w/black Tapestry dial (1985) / Daytona (2016) |
Today, 04:13 AM | #49 |
2024 Pledge Member
Join Date: Nov 2007
Location: Pacific NW
Posts: 681
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I would be really pissed.
Fortunately is was just the bracelet and not the bezel or body. I would decline the additional polishing and ask not to be charged for the overall service. Regardless of what they do, the damage has been done and nothing can reverse what they did. Look forward and ask for a watch you want and tell them all is forgiven if you don't have to wait.
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Rolex Day-Date 118208 YG/Datejust 116139 WG/GMT2 116710 BLNR SS Patek Calatrava 5096 RG - Omega Speedmaster 3861 Sapphire SS - Cartier Tank Louis 1140 YG Panerai GMT 233 SS - Zenith ChronoMaster 01.0240.410 SS - JLC Reverso Duo Q2714910 SS Laine V38 SS - Grand Seiko SGBA407 SS - Baltic Aquascaphe SS - Garmin Approach S62 TAG Heuer Formula One - Swatch MoonSwatch Mission to the Moon/Mercury/Jupiter/Neptune/Lava |
Today, 04:37 AM | #50 |
"TRF" Member
Join Date: Aug 2011
Real Name: Josh
Location: Lost in time
Watch: Me Nae Nae
Posts: 9,823
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Here are my thoughts:
First, clearly the AD should follow and honor your request to NOT polish the watch. That is absolutely a mistake and there is no excuse for that. That being said, a light, well done, bracelet polish should have absolutely no negative impact on your bracelet. When done well, it will simply look new again. The amount of material removed is insignificant. Again, assuming it's done well... I wouldn't think another second about it and just move on. As for polishing the case.... If I trusted that the AD was competent enough to do a proper polishing, I would go ahead and have the case polished also, since the bracelet already has been. I think the watch community has gone way too far to condemn a proper, well done, watch polishing. Especially for a case like that, which should have very little risk of chamfers or bevels getting worn down. At the end you will have a like-new watch and can go about wearing it again. Even if you decide not to polish the case, I wouldn't worry about the bracelet polishing. Life is way too short!
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"Sometimes the songs that we hear are just songs of our own." -Jerome J. Garcia, Robert C. Hunter |
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