Specific instructions to RSC

[red wrx]

Anyone knows if the RSC accepts specific instructions? I have to take my TT GMT II C for service but I don't want to have the watch polished in any way. The scratches it has are small, very superficial and don't bother me at all. I am perfectly fine with a clean up but not polishing.

I am not looking for a discount and would pay the service fee set, I just want it done my way.

Any experiences?

[Uncle00Jesse]

Absolutely. You just explicitly tell them not to polish the watch in any way. It’s the parts that are in need of repair or replacement that are non negotiable. Example being if they deem you need a new crown and stem, they won’t touch it if you don’t agree to it.

Edit: make sure you confirm the no polish request is in the notes section on the invoice.

[imperio]

Make sure you have it documented in writing.

[adg31]

Take photographs of your watch before you send it in case of any disputes!


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[MonBK]

I received this once when I pointed them to a thread here.

[77T]

Originally Posted by imperio

Make sure you have it documented in writing.

The form they now use is very helpful when you mail the watch to the RSC. I think it documents what you want done with absolute precision.

As others said, photo’s are helpful but the written description is so important


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[colpol]

I put my sea dweller in last year & specified no polishing

Came back unpolished

However - had my omega smp in a few years ago & said no polishing & they ignored & polished. Salesman looked at me like had 2 heads when I raised it

[red wrx]

Notes and photos definitely the way to go. Thanks all!!