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BMW335D · 22 February 2018, 01:59 AM

Hello guys,

A few months ago I did send my AP to the APSC trough a official retailer.
I gave them my warranty booklet and my watch. Pp

Now, after 4 months the watch is back in a little green AP shipping box and I’ve picked it up at the retailer. The warrantybooklet was missing also there was no brown pouche (that you get after a paid full service).

They said that APSC will try to look for the booklet and if it is lost they will come back on it and “solve” the problem. As far as I know, AP doesn’t provide the warrantybooklet the second time!

What can I expect and what can I do?

GB-man · 22 February 2018, 02:48 AM

Hopefully it turns up. AP service forgot to return my warranty booklet just last year and they found it quickly and returned it to me.

If they cannot find it then that is tricky. Depending on the watch that could adversely affect the value by maybe 20% of cost so it is no laughing matter.

singe89 · 22 February 2018, 03:05 AM

When I sent one of mine in for warranty service they sent my book back immediately overnight delivery with signature. They also said that a photo copy or picture of the warranty page was all they needed for service. Hopefully yours is found quickly.

ChrisInCharlotte · 22 February 2018, 05:45 AM

Quote:

Originally Posted by BMW335D

Hello guys,

A few months ago I did send my AP to the APSC trough a official retailer.
I gave them my warranty booklet and my watch. Pp

Now, after 4 months the watch is back in a little green AP shipping box and I’ve picked it up at the retailer. The warrantybooklet was missing also there was no brown pouche (that you get after a paid full service).

They said that APSC will try to look for the booklet and if it is lost they will come back on it and “solve” the problem. As far as I know, AP doesn’t provide the warrantybooklet the second time!

What can I expect and what can I do?

In the ADs defense, watches don't come in a brown pouch when shipping repairs to dealers.

s14roller · 22 February 2018, 07:15 AM

Boutique took a photocopy of my book and handed it back

22 February 2018, 01:59 AM	#1
BMW335D "TRF" Member Join Date: Nov 2017 Location: Amsterdam Posts: 85	AP retailer did lose my warrantybooklet! Hello guys, A few months ago I did send my AP to the APSC trough a official retailer. I gave them my warranty booklet and my watch. Pp Now, after 4 months the watch is back in a little green AP shipping box and I’ve picked it up at the retailer. The warrantybooklet was missing also there was no brown pouche (that you get after a paid full service). They said that APSC will try to look for the booklet and if it is lost they will come back on it and “solve” the problem. As far as I know, AP doesn’t provide the warrantybooklet the second time! What can I expect and what can I do?

22 February 2018, 02:48 AM	#2
GB-man 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Nov 2012 Location: USA Watch: addiction issues Posts: 37,268	Hopefully it turns up. AP service forgot to return my warranty booklet just last year and they found it quickly and returned it to me. If they cannot find it then that is tricky. Depending on the watch that could adversely affect the value by maybe 20% of cost so it is no laughing matter. __________________

22 February 2018, 03:05 AM	#3
singe89 "TRF" Member Join Date: Oct 2011 Real Name: Jim Location: Orange County, CA Watch: Rolex, AP & Patek Posts: 3,744	When I sent one of mine in for warranty service they sent my book back immediately overnight delivery with signature. They also said that a photo copy or picture of the warranty page was all they needed for service. Hopefully yours is found quickly.

22 February 2018, 07:15 AM	#5
s14roller "TRF" Member Join Date: Jul 2011 Location: US Posts: 3,256	Boutique took a photocopy of my book and handed it back

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