AD’s offer to fix damaged parts

[Nico J]

Hi everyone, I recently purchased an OP at Mayors, and unfortunately the bracelet sizing was rushed and a few of the screws are marred. I’m assuming they didn’t heat up the loctite to loosen it or the wrong size screwdriver was used. They have been apologetic about the error and are trying to make this right.

They are offering to send the watch in to replace all the screws at their Mayors service center in Florida. The AD said that they use genuine parts, all the same tools as Rolex, and are audited by Rolex monthly

My counter request was to have the same work done at RSC. The AD is going to let me know on Monday if they can accommodate that. In the case that they can’t, does anyone have experience with the Mayors service center? What would you do?

[MercedesHand]

They already jammed you up once.

Going to give them a 2nd bite at the apple?

If they cant handle a less than 5 min job without rushing and doing a poor job send it to RSC at AD's cost.

No excuse.

[offrdmania]

Send it out for screws? That is an in house job or at least should be. Tell them that if they cant do it on the spot without buggering it up then they need to exchange the entire watch for another. It is literally a 2-3 minute job.

[enjoythemusic]

Screws are easy to replace and am sure they have the right ones from Rolex. Mayors has sized two of mine fine when first getting them. Usually i do it myself as have the tools here yet so far so good. Sounds like someone needs retraining at your AD location. Sooo easy to do too.

[RHIII]

I’d let them replace the screws there - and I wouldn’t give it a second thought.

There’s no reason to send a watch to Rolex to have that done — and they should teach people how to properly remove links - for sizing. Sounds to me like they just used the wrong screwdriver - as it can easily shift or slip that way.
Good luck!!!


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[Seibei]

What is this insanity? Why can't the AD hire somebody with the manual dexterity to replace a screw?

If I was the OP my counter offer would be to request new screws and replace the damaged ones myself. No need to send the watch anywhere or have any monkeys messing with it. You send the watch here and there for some simple work done and the next thing you know is that the case is scratched, dented or worse.

[Rrpdc]

Originally Posted by rhiii

i’d let them replace the screws there - and i wouldn’t give it a second thought.

There’s no reason to send a watch to rolex to have that done — and they should teach people how to properly remove links - for sizing. Sounds to me like they just used the wrong screwdriver - as it can easily shift or slip that way.
Good luck!!!


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+1

[Nico J]

Just to update - the AD is going to send the watch to RSC for replacement screws at their expense.

Hoping everything goes smoothly

[HogwldFLTR]

Originally Posted by Nico J

Just to update - the AD is going to send the watch to RSC for replacement screws at their expense.

Hoping everything goes smoothly

Sounds like a good idea since the screw are lapped to match the bracelet links.

[RichM]

Originally Posted by Nico J

Just to update - the AD is going to send the watch to RSC for replacement screws at their expense.

Hoping everything goes smoothly

Hope it don’t take them a month.

[77T]

Originally Posted by HogwldFLTR

Sounds like a good idea since the screw are lapped to match the bracelet links.

IIRC, the replacement screws won’t be the long headed ones used at the factory to initially build the bracelets.

It’s been discussed here before but I can’t find it. My recollection was a member had paid for OEM replacements and they were falling below the bracelet edge when fully tightened (rather than flush, they looked slightly counter-sunk).


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[hbk75]

Originally Posted by 77T

IIRC, the replacement screws won’t be the long headed ones used at the factory to initially build the bracelets.

It’s been discussed here before but I can’t find it. My recollection was a member had paid for OEM replacements and they were falling below the bracelet edge when fully tightened (rather than flush, they looked slightly counter-sunk).


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you are right Paul.

I had my 14060m screws replaced by RSC back in year 2004 because it was badly chipped at the AD. The new screws are slightly sunk in just like the new black bay screws. The tail of the screws also came out slightly on the other side of the bracelet. The edge of the bracelet on the older subs used to be brush finishing. The new screws comes with polished surface.

After this experience, I got myself a personal set of AF 1.6 mm screw drivers to do the sizing myself.

[Bigblu10]

Originally Posted by 77T

IIRC, the replacement screws won’t be the long headed ones used at the factory to initially build the bracelets.

It’s been discussed here before but I can’t find it. My recollection was a member had paid for OEM replacements and they were falling below the bracelet edge when fully tightened (rather than flush, they looked slightly counter-sunk).


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Yeah, seems that replacement bracelet pins don't fit flush and perfect like the original pins. As been said the new bracelets are finished at the factory with all pins in place and therefore they are perfect.
I still emphatically stress for those who are buying a new watch, in advance buy yourself a hollow ground 1.6mm screwdriver and watch a couple of YouTube videos (free of charge) to educate yourself how to DIY. There are so many AD employees who are inept at sizing a bracelet on a new watch it is pathetic.

[hbk75]

Originally Posted by Bigblu10

Yeah, seems that replacement bracelet pins don't fit flush and perfect like the original pins. As been said the new bracelets are finished at the factory with all pins in place and therefore they are perfect.
I still emphatically stress for those who are buying a new watch, in advance buy yourself a hollow ground 1.6mm screwdriver and watch a couple of YouTube videos (free of charge) to educate yourself how to DIY. There are so many AD employees who are inept at sizing a bracelet on a new watch it is pathetic.

Get a bottle of picture 221 and keep in the fridge.

[SearChart]

Originally Posted by 77T

IIRC, the replacement screws won’t be the long headed ones used at the factory to initially build the bracelets.

It’s been discussed here before but I can’t find it. My recollection was a member had paid for OEM replacements and they were falling below the bracelet edge when fully tightened (rather than flush, they looked slightly counter-sunk).


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Correct, replacement screws are a tad shorter than the link. They will never stick out.

[Nico J]

Wanted to give everyone one more update. The AD has agreed to purchase me a few new links so I can trade out the ones that have damaged screws. This is definitely welcome news, and I'm going to install the new links myself.

I've used the search function and found LOTS of different opinions on the best screwdriver to use. Short of the Rolex 2100, what else would you guys recommend?

I purchased the Horotec 1.6mm hollow ground, but the blade seems a bit thin for screw slot, which results in some play.
https://www.esslinger.com/individual...e-scewdrivers/

I just noticed this one designed for Rolex watches. Does anyone have any experience?
https://www.esslinger.com/horofix-sc...t-link-screws/

Also, I've got a hair dryer and Loctite 222 ready to go

[fsprow]

The Horofix 1.7mm sold by Esslinger works perfectly.

[Watchflair]

Screws are pretty easy to replace -heck I could change them out of a drink with you lol. I'd let them take a shot at doing it - shouldn't be that big of a deal.

[returntorolex]

Which Mayors location? I purchased a DD at the Alpharetta location without issue.

[Nico J]

Originally Posted by fsprow

The Horofix 1.7mm sold by Esslinger works perfectly.

Great, thanks! I think I'm going to order that one then.