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FNFZ4 · 20 December 2012, 07:51 AM

a quick question.

I seem to remember that there was a forum topic here, back in i believe was March, April or May, where it was discussed that when the warranty card is altered in any way, like let say scratching off the name on the card or using a marker to cover the name of the purchaser actually voids the warranty.

I remember reading that there was a member who is a doctor who purchased a Sub LV, the watch had problems and it was taken to NYC RSC where they denied warranty claim because the name was blacked out.

anyone can help find that thread for me? I used the search feature but cant locate it.

Or perhaps the OP of that thread can see this and respond?

Thanks Guys

subtona · 20 December 2012, 08:04 AM

Yes that is true.
RSCNY was about to deny me service for the exact reason.
Fortunately there was just a piece of white tape over the original name that I was able to peel off, it left no residue and warranty service was honored.
Good luck.

FNFZ4 · 20 December 2012, 08:27 AM

were you that Doctor with the Sub LV Gus?

subtona · 20 December 2012, 10:15 AM

Not that I recall, I think I would have remembered that much school

But coincidentally it was an LV.

jt- · 20 December 2012, 01:24 PM

Was it your name under the white tape or someone else's?

77T · 20 December 2012, 01:50 PM

Quote:

Originally Posted by jt-

Was it your name under the white tape or someone else's?

John - because they're talking pre-owned Rolexes that have changed hands, and then had an altered card, it would have been someone else's name.

Tudor66 · 20 December 2012, 01:56 PM

I almost purchased a watch that had a warranty card, someone had blanked out the signed name with white ink, which I was able to identify. The store try to convince me that it was a blank warranty card. I never went back to that store again...

masterserg · 20 December 2012, 04:05 PM

As far as I know, with Rolex USA:

- The warranty must be stamped by an AD
- It must be named and dated
- It does not matter whose name is on the card. As long as the watch is within the validity period, the warranty will be honored
- If the card is tampered with in any way, the warranty is void.

Key words: "As far as I know" :)

Hairdude1 · 20 December 2012, 04:08 PM

Quote:

Originally Posted by masterserg

As far as I know, with Rolex USA:

- The warranty must be stamped by an AD
- It must be named and dated
- It does not matter whose name is on the card. As long as the watch is within the validity period, the warranty will be honored
- If the card is tampered with in any way, the warranty is void.

Thanks for sharing

Monte Cristo · 20 December 2012, 04:34 PM

Question. If the warranty card is lost, RSC will not service? (Within warranty period I mean)

Andad · 20 December 2012, 05:26 PM

I would imagine that a lot of warranty cards are misplaced or lost.
Rolex would have the date of sale by the AD and honour the warranty IMO.

20 December 2012, 07:51 AM	#1
FNFZ4 2024 Pledge Member Join Date: Jan 2012 Real Name: Alfred Location: DC Metro Watch: None Posts: 29,368	altered warranty card a quick question. I seem to remember that there was a forum topic here, back in i believe was March, April or May, where it was discussed that when the warranty card is altered in any way, like let say scratching off the name on the card or using a marker to cover the name of the purchaser actually voids the warranty. I remember reading that there was a member who is a doctor who purchased a Sub LV, the watch had problems and it was taken to NYC RSC where they denied warranty claim because the name was blacked out. anyone can help find that thread for me? I used the search feature but cant locate it. Or perhaps the OP of that thread can see this and respond? Thanks Guys __________________ NEED PC HELP? ASK HERE! Watches: Patek 5205G \| Patek 5167A \| 16613 Serti \| 116718 Green \| 216570 Black \| 16700 Pepsi Wish list: Patek 5726/1 \| AP RG Ceramic \| Patek 5712 \| Patek 5130

20 December 2012, 08:04 AM	#2
subtona "TRF" Member Join Date: Jan 2011 Real Name: gus Location: East Coast Watch: APK & sometimes Y Posts: 26,253	Yes that is true. RSCNY was about to deny me service for the exact reason. Fortunately there was just a piece of white tape over the original name that I was able to peel off, it left no residue and warranty service was honored. Good luck. __________________

20 December 2012, 08:27 AM	#3
FNFZ4 2024 Pledge Member Join Date: Jan 2012 Real Name: Alfred Location: DC Metro Watch: None Posts: 29,368	were you that Doctor with the Sub LV Gus? __________________ NEED PC HELP? ASK HERE! Watches: Patek 5205G \| Patek 5167A \| 16613 Serti \| 116718 Green \| 216570 Black \| 16700 Pepsi Wish list: Patek 5726/1 \| AP RG Ceramic \| Patek 5712 \| Patek 5130

20 December 2012, 10:15 AM	#4
subtona "TRF" Member Join Date: Jan 2011 Real Name: gus Location: East Coast Watch: APK & sometimes Y Posts: 26,253	Not that I recall, I think I would have remembered that much school But coincidentally it was an LV. __________________

20 December 2012, 01:56 PM	#7
Tudor66 "TRF" Member Join Date: Aug 2011 Real Name: Al Location: California, USA Watch: GMT- Pepsi Posts: 3,462	I almost purchased a watch that had a warranty card, someone had blanked out the signed name with white ink, which I was able to identify. The store try to convince me that it was a blank warranty card. I never went back to that store again... __________________ -NAWCC Member

20 December 2012, 01:24 PM	#5
jt- "TRF" Member Join Date: Nov 2012 Real Name: John Location: Toronto Posts: 171	Was it your name under the white tape or someone else's?

20 December 2012, 04:05 PM	#8
masterserg "TRF" Member Join Date: Jul 2011 Real Name: Serg Location: US of A Watch: AP Posts: 7,436	As far as I know, with Rolex USA: - The warranty must be stamped by an AD - It must be named and dated - It does not matter whose name is on the card. As long as the watch is within the validity period, the warranty will be honored - If the card is tampered with in any way, the warranty is void. Key words: "As far as I know" :) __________________ How can you have any pudding if you don't eat yer meat????

20 December 2012, 04:34 PM	#10
Monte Cristo "TRF" Member Join Date: Apr 2012 Location: Sydney Watch: ing you... Posts: 3,775	Question. If the warranty card is lost, RSC will not service? (Within warranty period I mean) __________________ 'I am easily satisfied with the very best' - Winston Churchill

20 December 2012, 05:26 PM	#11
Andad 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Nov 2006 Real Name: Eddie Location: Australia Watch: A few. Posts: 37,284	I would imagine that a lot of warranty cards are misplaced or lost. Rolex would have the date of sale by the AD and honour the warranty IMO. __________________ E

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