RSC service records

[Basque1]

Does any knows if Rolex Service Center would keep service records of a watch been serviced by serial # and for how long would they keep these records, lastly, are they available to the owner of the watch?

[daveo5]

Are you talking as the present owner or secondary? If secondary, in the USA, it is policy of Rolex to do nothing to encourage preowned watch sales.

[kilyung]

The records are generally only available to the party that sent the watch in.

[EagleBear]

Originally Posted by Basque1

Does any knows if Rolex Service Center would keep service records of a watch been serviced by serial # and for how long would they keep these records, lastly, are they available to the owner of the watch?

Well I can only speak for my experience with RSC Dallas and our AD here in So Cal I am a second owner of a watch that I wasn't sure sure about so I took it into our AD here and "they" were very quick to say " it has never been serviced by Rolex it need to be serviced so I let them send it in and when RSC Dallas emailed me with what needed to be done they also gave a reference number for the previous service which was a little over two years prior.
So I called Dallas and asked if I could get a copy of that service and the answer was no because I was not the owner at the time of service but they could tell me everything that was done.
Hope that helps


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[HogwldFLTR]

Originally Posted by daveo5

Are you talking as the present owner or secondary? If secondary, in the USA, it is policy of Rolex to do nothing to encourage preowned watch sales.

Glad the auto industry doesn't take that attitude.

[Basque1]

So if I am the sole owner they would make the service records available to me?

[Likestheshiny]

So if I am the sole owner they would make the service records available to me?

If you're the one who sent it in for service, they should. If it went in through an AD, you might need to go to the AD.

[hsfrank]

Originally Posted by EagleBear

Well I can only speak for my experience with RSC Dallas and our AD here in So Cal I am a second owner of a watch that I wasn't sure sure about so I took it into our AD here and "they" were very quick to say " it has never been serviced by Rolex it need to be serviced so I let them send it in and when RSC Dallas emailed me with what needed to be done they also gave a reference number for the previous service which was a little over two years prior.

Hope that helps


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So the AD said it had never been serviced but Dallas said it was two years prior.......hmmmm

[KDS777]

Actually, providing paper or electronic copies of records to the party that did not pay for nor initiate them is probably a very strict violation of privacy rights/laws everywhere.

Saying a car or watch was serviced at such a date and XXXXX was done is not.

[EagleBear]

Originally Posted by hsfrank

So the AD said it had never been serviced but Dallas said it was two years prior.......hmmmm

Yes that was a personal thing with the director and myself unfortunately he didn't have what I was looking for at the time so I bought elsewhere and it of course upset him when he found out we bought three watches from somewhere else sad but true.


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[Basque1]

Originally Posted by Likestheshiny

If you're the one who sent it in for service, they should. If it went in through an AD, you might need to go to the AD.

Ok this helps thanks

[Joearch]

I took my A series GMT that I had just purchased two years ago to the Beverly Hills service Center and they provided me with a written history of the service done by Rolex. No info about previous owners. I was please a second it seemed to auethenticate the watch.

[rootbeer7]

I contacted RSC St James about a watch that I suspected had a new dial. Using the serial number they were able to confirm this information.

[No SUBctitute]

Originally Posted by EagleBear

Well I can only speak for my experience with RSC Dallas and our AD here in So Cal I am a second owner of a watch that I wasn't sure sure about so I took it into our AD here and "they" were very quick to say " it has never been serviced by Rolex it need to be serviced so I let them send it in and when RSC Dallas emailed me with what needed to be done they also gave a reference number for the previous service which was a little over two years prior.
So I called Dallas and asked if I could get a copy of that service and the answer was no because I was not the owner at the time of service but they could tell me everything that was done.
Hope that helps


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So, did you tell RSC that the AD lied and did you tell the AD that you know they lied? What was their response?

[EagleBear]

Originally Posted by No SUBctitute

So, did you tell RSC that the AD lied and did you tell the AD that you know they lied? What was their response?

I did, but only after RSC completed the work recommended and returned the watch to the AD here. When I went to pick it up and pay is when I let them know and showed them the reference number from RSC all they could do is apologize which I thought was was weak. It's not like they need my business they could care less about me or my money , needless to say they lost a customer that day...


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[No SUBctitute]

Originally Posted by EagleBear

I did, but only after RSC completed the work recommended and returned the watch to the AD here. When I went to pick it up and pay is when I let them know and showed them the reference number from RSC all they could do is apologize which I thought was was weak. It's not like they need my business they could care less about me or my money , needless to say they lost a customer that day...


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Ya, good to wait until you got watch!

Apologize??? That's it? They should have paid for the service.

[Basque1]

Well dealing with RSC in NYC is like dealing with NYS DMV. I got a call today about my Rolex service records request that due to the fact that twice the watch was sent to them by Zales, that they would only send the service records to Zales and then that I could get them from Zales.

Are you kidding me I am and have been the sole owner of this watch for over 40 years what is the issue here???

I had to call Zales and advice them that these records were been sent via snail mail because RSC would not fax them because they can only send them to the physical address that the watch was sent from.
Geesh this is such a discombobulated way of doing business that it is sickening... Any thoughts that anyone can provide that would make me feel better??
Thanks

[Dirt]

Originally Posted by Basque1

Geesh this is such a discombobulated way of doing business that it is sickening... Any thoughts that anyone can provide that would make me feel better??
Thanks

I can offer nothing more than to suggest you build a bridge and consider yourself fortunate that you are getting what you require at all.
This is a prime example of the Rolex way of doing things and a feature of the brand that sets it apart from most other manufacturers of luxury consumer goods.

For the record, Rolex will only ever respond to your written requests should you require anything from them out of the ordinary.
That means no email, or faxes hence the lack of methods previously mentioned to communicate with them other than through snail mail.

[joli160]

Originally Posted by daveo5

Are you talking as the present owner or secondary? If secondary, in the USA, it is policy of Rolex to do nothing to encourage preowned watch sales.

Rolex does not keep track of ownership

[Basque1]

Originally Posted by Dirt

I can offer nothing more than to suggest you build a bridge and consider yourself fortunate that you are getting what you require at all.
This is a prime example of the Rolex way of doing things and a feature of the brand that sets it apart from most other manufacturers of luxury consumer goods.

For the record, Rolex will only ever respond to your written requests should you require anything from them out of the ordinary.
That means no email, or faxes hence the lack of methods previously mentioned to communicate with them other than through snail mail.

I can appreciate this, however, I have established my legitimate ownership via the copies of my documents that I sent them, I don't understand why can't they fax the records to Zales or even to me.

[Basque1]

Originally Posted by joli160

Rolex does not keep track of ownership

But they have serial #s that can establish ownership very much as they do with cars. Obviously provided that the owners use RSC.

[Toivonen]

Yes, absolutely ;)

[joli160]

Originally Posted by Basque1

But they have serial #s that can establish ownership very much as they do with cars. Obviously provided that the owners use RSC.

Not really, because they don't register your name to a particular serial number, unlike the DMV. Apart from that you can buy a Rolex from an AD or elsewhere without providing ID. Same goes for sending in a watch for service.
With your reasoning if ever I had a watch done at an RSC I would be the forever owner even when I sold it to somebody else unless the somebody registered it at Rolex with sales bill etc. It does not work like that.

[Dirt]

Originally Posted by joli160

Not really, because they don't register your name to a particular serial number, unlike the DMV. Apart from that you can buy a Rolex from an AD or elsewhere without providing ID. Same goes for sending in a watch for service.
With your reasoning if ever I had a watch done at an RSC I would be the forever owner even when I sold it to somebody else unless the somebody registered it at Rolex with sales bill etc. It does not work like that.

True enough.
The RSC is in the business of servicing and repair.
Nothing else is of their concern unless issues around fraud or fakes arise.

[Basque1]

Oh my God I am still dealing with RSC NYC and the matter of my service records, this is absolutely RIDICULOUS, to date they have yet to send the records to Zales. Now I got a call from a person who appears to be the head of the Records she interrogated me as to why I need these records it is like an inquisition with this people. I understand privacy but this is medieval attitude. I just would like to have these records as my personla documentation regarding my watch.

[Tools]

Originally Posted by Basque1

. .
Are you kidding me I am and have been the sole owner of this watch for over 40 years what is the issue here???

. . .

Neither Rolex or anybody else knows this. The watch sent in by Zales will only show Zales as the "owner" and point-of-contact, not anybody else.

Zales will have the records of who the service was done for, not Rolex.

[Basque1]

Originally Posted by Tools

Neither Rolex or anybody else knows this. The watch sent in by Zales will only show Zales as the "owner" and point-of-contact, not anybody else.

Zales will have the records of who the service was done for, not Rolex.

That is true, however, I did send them a letter with copies of the warranty card and all the paperwork info that I have since I purchased the watch in 1973. I fail to understand the level of secrecy. I am a retired Federal officer and I know about security clearance but I have yet to see something like this with a commercial product. I sent for the manufacture records and service for a firearm (collector level) that I have from Colt, within a week I had in my hands all I needed, and that is a firearm, this is a watch.

[GMT Aviator]

My father owns a Rolex DJ36 he's worn from new since 1972.

RSC UK have indeed provided me with verbal information regarding the service dates and work carried out to the watch since new, all done by them.

I never asked for a record, but he has all the service receipts anyway which state clearly what was done on each service.

[Basque1]

I am still puzzled at the level of secrecy of this, it makes you feel that you are asking the wrong question from them and that youi are up to something, I just don't like it and I have done all in my power to satisfy that I am and have been the sole owner for 43 years.

[Dirt]

Originally Posted by Basque1

That is true, however, I did send them a letter with copies of the warranty card and all the paperwork info that I have since I purchased the watch in 1973. I fail to understand the level of secrecy. I am a retired Federal officer and I know about security clearance but I have yet to see something like this with a commercial product. I sent for the manufacture records and service for a firearm (collector level) that I have from Colt, within a week I had in my hands all I needed, and that is a firearm, this is a watch.

At the end of the day I think you will find that your request is rather unusual in the Rolex world grand scheme of things. Especially since you have been the sole custodian of the watch since new.
It's not inconceivable that the stance taken by Rolex would be in part, intended to discourage such further enquiries. To this I think their strategy is working very well so far.

There used to be an old saying on another well known watch forum which seems to fit he circumstances here, even though it's in relation to another aspect of Rolex ownership.

It goes something like this.
You are never actually the owner of a Rolex watch, as you are really only ever the custodian.
You merely pay for the privilege to wear it.