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pj1369 · 2 January 2020, 02:40 AM

Hi. Wondering about people's experiences with Torneau? I'm assuming because of there size they can probably help get hard to find models for re-occurring customers.

Experiences/thoughts?

Thanks!

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MSchu · 2 January 2020, 02:41 AM

I dont mind them... they've been good to me... they even drove my purchase to my home to deliver it.
the pricing structure on USED pieces though is out of line with market valuations.

pickettt · 2 January 2020, 02:42 AM

Quote:

Originally Posted by pj1369

Hi. Wondering about people's experiences with Torneau? I'm assuming because of there size they can probably help get hard to find models for re-occurring customers.

Experiences/thoughts?

Thanks!

Sent from my iPhone using Tapatalk

The last time I was there to buy, no sales associate gave me the time of day (no pun intended.) I bought elsewhere.

Patton250 · 2 January 2020, 02:42 AM

They do not provide box or papers on secondhand watches. That’s a 100% no go for me.

pj1369 · 2 January 2020, 02:44 AM

Quote:

Originally Posted by Patton250

They do not provide box or papers on secondhand watches. That’s a 100% no go for me.

That's terrible. What do they do with them, I wonder?

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MSchu · 2 January 2020, 02:44 AM

Quote:

Originally Posted by pickettt

The last time I was there to buy, no sales associate gave me the time of day (no pun intended.) I bought elsewhere.

that's so weird... they seem to fall over themselves every time I go in. But that is probably location driven. Quite often when I go in, in a matter of a minute or two I see the drink tray come out... and I am not a high roller for them in any particular way.

pickettt · 2 January 2020, 02:52 AM

Quote:

Originally Posted by MSchu

that's so weird... they seem to fall over themselves every time I go in. But that is probably location driven. Quite often when I go in, in a matter of a minute or two I see the drink tray come out... and I am not a high roller for them in any particular way.

The particular location I visited seems to have a reputation for being snooty. No big deal, I got what I wanted, they didn't.

MSchu · 2 January 2020, 02:53 AM

south coast plaza?

JMTE · 2 January 2020, 02:54 AM

Prices I saw on secondhand stainless sports watches were much higher than I expected. I got a piece from my local AD second hand for around $9k, same piece was going for $12k in Torneau

pickettt · 2 January 2020, 02:57 AM

Quote:

Originally Posted by MSchu

south coast plaza?

Yep. Conversely, my SA at Tiffany&Co. South Coast takes excellent care of us...sends us cards and GIFTS for the holidays.

scyoung1 · 2 January 2020, 03:01 AM

I’ve purchased several new watches from two different locations. The sales people I work with are always very nice and they text me when something new comes in they think I might be interested in.

Brny11 · 2 January 2020, 03:07 AM

Quote:

Originally Posted by MSchu

the pricing structure on USED pieces though is out of line with market valuations.

This 100%. Rolex in NYC is as depressing as the rest of them. The used watches are insanely inflated.

Wcdhtwn · 2 January 2020, 03:37 AM

Just say no, to Tourneau...

SwedishPar · 2 January 2020, 03:54 AM

I can only rewiew the one in Las Vegas.

Had nothing as far as new goes of any interest to me. Sport/Professional.

No interest from SA to locate or put me on wait/call list.

Used they had a lot. For to me laughable prices. And no boxes/papers on 90% of them.

I would never buy there.

RHIII · 2 January 2020, 03:56 AM

I’ve had good and bad experiences with them just like I’ve had at many ADs and Boutiques while we’ve been traveling. If I’m in the area and I see one I’ll stop in.

noshake · 2 January 2020, 03:58 AM

Poor customer service when I visited them, no need to return.

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ZeGerman11 · 2 January 2020, 04:05 AM

I sold one watch to them many years ago, and more recently bought a watch from them (Nomos, not Rolex). Both times they were friendly, accommodative and very straightforward.

If they hadn’t pulled out of Chicago I’d have no issue at least checking them out if I were in the market for something.

watchmework · 2 January 2020, 04:06 AM

Folks on TRF call it Turdneau for a reason...terrible customer service and a general lack of knowledge first come to mind.

GovernorsGovernor · 2 January 2020, 04:07 AM

I just hate how they follow you around the store AFTER telling them to leave you alone... I had to tell the guy at the Vegas store to "please leave me alone." Other than that, it's a cool joint.

Fat_ninja · 2 January 2020, 04:08 AM

Different in different locations. I love the Boston guys. Dont like most of the others

pj1369 · 2 January 2020, 04:08 AM

Quote:

Originally Posted by watchmework

Folks on TRF call it Turdneau for a reason...terrible customer service and a general lack of knowledge first come to mind.

Hilarious!! Lol

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teqp · 2 January 2020, 04:16 AM

The SAs in their Wailea and Kaanapali locations were very nice last week. Even though their cases were pretty empty, they were happy to talk watches. They did have a well used BLNR in their Kaanapali location for only $18,000.

TswaneNguni · 2 January 2020, 04:17 AM

Quote:

Originally Posted by Patton250

They do not provide box or papers on secondhand watches. That’s a 100% no go for me.

A Rolex AD,that sells pre-owned,does not provide box and papers on the pre-owned stock .. why ??

Patton250 · 2 January 2020, 04:29 AM

Quote:

Originally Posted by TswaneNguni

A Rolex AD,that sells pre-owned,does not provide box and papers on the pre-owned stock .. why ??

I have no idea why. I’ve tried to buy two or three secondhand watches from these chuckleheads over the past five years and every time they said they would not provide the original box and papers. I never did ask for a secondhand Rolex though. Just AP, Omega and Breitling. Every time I asked why they said it was company policy. The last time I asked them was 18 months ago so perhaps things have changed. Also the boutiques that told me this were in Bal Harbor, West Palm (closed now) and the Lenox Mall Atlanta.

toolr · 2 January 2020, 05:47 AM

I've bought several watches from Tourneau over the years, most recently a BB58 for myself and a Tudor 1926 for my wife. I've always had great customer service and pleasant experiences.

ArtNouveau · 2 January 2020, 07:12 AM

I hate generalizations. I met my longtime SA in the early days of the Houston Tourneau in the late 90’s. Bought multiple watches from him but perhaps ironically never a Rolex. Why? For Rolex their company policy was based on the VIP and bundling system long before we’d put a name on it here. It closed a few years back after losing several of its biggest brands, I followed my SA to his new store where he can actually sell me Rolex.
That said, when browsing their stores in New York and other parts of the country, I’ve always been treated courteously so I can’t complain.
It’s pretty much never the store that’s good or bad, but its employees.

Chewbacca · 2 January 2020, 07:15 AM

Quote:

Originally Posted by Patton250

They do not provide box or papers on secondhand watches. That’s a 100% no go for me.

I’ve heard this and don’t understand it. The couple times I enquired on a trade in trade up they insisted on boxes.

Maybe Jockes got them all?

djyolky · 2 January 2020, 07:23 AM

Quote:

Originally Posted by MSchu

south coast plaza?

Ugggghhh

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Speedfreek28 · 2 January 2020, 07:23 AM

They got me a bb gmt within one day of inquiring for one. 99% of it was luck and perfect timing but hey, they managed to bring one in for me. Other AD over here said they straight up aren’t taking orders on the bb gmt because they don’t know when they can get one. So props to tourneau in that realm.

djyolky · 2 January 2020, 07:24 AM

Quote:

Originally Posted by Wcdhtwn

Just say no, to Tourneau...

Quality comment! Haha

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2 January 2020, 02:40 AM	#1
pj1369 "TRF" Member Join Date: Nov 2016 Location: DC Watch: Rolex BLNR126720 Posts: 340	Thoughts on Torneau? Hi. Wondering about people's experiences with Torneau? I'm assuming because of there size they can probably help get hard to find models for re-occurring customers. Experiences/thoughts? Thanks! Sent from my iPhone using Tapatalk

2 January 2020, 02:42 AM	#4
Patton250 2024 Pledge Member Join Date: Oct 2015 Real Name: Brett Location: Florida Watch: 5205R Posts: 5,160	They do not provide box or papers on secondhand watches. That’s a 100% no go for me. __________________ Morality does not derive from consensus. It only comes from one place. Pride goes before destruction, and haughtiness before a fall. Often times unbelief is disguised as wisdom Instagram - patton250

2 January 2020, 02:41 AM	#2
MSchu Banned Join Date: May 2019 Real Name: Schumacher Location: Las vegas Posts: 826	I dont mind them... they've been good to me... they even drove my purchase to my home to deliver it. the pricing structure on USED pieces though is out of line with market valuations.

2 January 2020, 02:53 AM	#8
MSchu Banned Join Date: May 2019 Real Name: Schumacher Location: Las vegas Posts: 826	south coast plaza?

2 January 2020, 02:54 AM	#9
JMTE "TRF" Member Join Date: Sep 2019 Location: United States Posts: 42	Prices I saw on secondhand stainless sports watches were much higher than I expected. I got a piece from my local AD second hand for around $9k, same piece was going for $12k in Torneau

2 January 2020, 03:01 AM	#11
scyoung1 "TRF" Member Join Date: Dec 2019 Location: New York Posts: 3	I’ve purchased several new watches from two different locations. The sales people I work with are always very nice and they text me when something new comes in they think I might be interested in.

2 January 2020, 03:37 AM	#13
Wcdhtwn "TRF" Member Join Date: Aug 2015 Location: Houston Watch: SkyD, SD43, GMT2 Posts: 5,032	Just say no, to Tourneau...

2 January 2020, 03:54 AM	#14
SwedishPar Banned Join Date: Nov 2019 Location: Virginia Posts: 47	I can only rewiew the one in Las Vegas. Had nothing as far as new goes of any interest to me. Sport/Professional. No interest from SA to locate or put me on wait/call list. Used they had a lot. For to me laughable prices. And no boxes/papers on 90% of them. I would never buy there.

2 January 2020, 03:56 AM	#15
RHIII Member Join Date: Jul 2014 Real Name: Roger Location: ... Watch: AP/Rolex/PP Posts: 6,309	I’ve had good and bad experiences with them just like I’ve had at many ADs and Boutiques while we’ve been traveling. If I’m in the area and I see one I’ll stop in.

2 January 2020, 03:58 AM	#16
noshake "TRF" Member Join Date: Nov 2019 Location: 🌐 Watch: BLNR Posts: 1,324	Poor customer service when I visited them, no need to return. Sent from my SM-N960U using Tapatalk

2 January 2020, 04:05 AM	#17
ZeGerman11 "TRF" Member Join Date: Sep 2019 Location: Chicago Posts: 171	I sold one watch to them many years ago, and more recently bought a watch from them (Nomos, not Rolex). Both times they were friendly, accommodative and very straightforward. If they hadn’t pulled out of Chicago I’d have no issue at least checking them out if I were in the market for something.

2 January 2020, 04:06 AM	#18
watchmework "TRF" Member Join Date: Jun 2017 Location: DC Watch: 126710BLRO, 116600 Posts: 7,869	Folks on TRF call it Turdneau for a reason...terrible customer service and a general lack of knowledge first come to mind.

2 January 2020, 04:07 AM	#19
GovernorsGovernor "TRF" Member Join Date: Sep 2019 Location: Westland, MI Posts: 212	I just hate how they follow you around the store AFTER telling them to leave you alone... I had to tell the guy at the Vegas store to "please leave me alone." Other than that, it's a cool joint.

2 January 2020, 04:08 AM	#20
Fat_ninja Banned Join Date: May 2018 Real Name: Jonathan Location: USA Watch: P-01 Posts: 11,772	Different in different locations. I love the Boston guys. Dont like most of the others

2 January 2020, 04:16 AM	#22
teqp "TRF" Member Join Date: Dec 2012 Real Name: Phil Location: SoCal Watch: 116613LN Posts: 3,052	The SAs in their Wailea and Kaanapali locations were very nice last week. Even though their cases were pretty empty, they were happy to talk watches. They did have a well used BLNR in their Kaanapali location for only $18,000.

2 January 2020, 05:47 AM	#25
toolr 2024 Pledge Member Join Date: Sep 2009 Location: Northwest Posts: 1,362	I've bought several watches from Tourneau over the years, most recently a BB58 for myself and a Tudor 1926 for my wife. I've always had great customer service and pleasant experiences.

2 January 2020, 07:12 AM	#26
ArtNouveau 2024 Pledge Member Join Date: Jan 2013 Location: NWA, USA Watch: BLRO/Daytona/OP41s Posts: 5,227	I hate generalizations. I met my longtime SA in the early days of the Houston Tourneau in the late 90’s. Bought multiple watches from him but perhaps ironically never a Rolex. Why? For Rolex their company policy was based on the VIP and bundling system long before we’d put a name on it here. It closed a few years back after losing several of its biggest brands, I followed my SA to his new store where he can actually sell me Rolex. That said, when browsing their stores in New York and other parts of the country, I’ve always been treated courteously so I can’t complain. It’s pretty much never the store that’s good or bad, but its employees.

2 January 2020, 07:23 AM	#29
Speedfreek28 "TRF" Member Join Date: Aug 2018 Location: US Posts: 211	They got me a bb gmt within one day of inquiring for one. 99% of it was luck and perfect timing but hey, they managed to bring one in for me. Other AD over here said they straight up aren’t taking orders on the bb gmt because they don’t know when they can get one. So props to tourneau in that realm.

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