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ROLEXROLEXROLEXROLEXROLEXROLEX
ROLEXROLEXROLEXROLEXROLEXROLEX
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#1 |
"TRF" Member
Join Date: Feb 2016
Location: USA
Posts: 25
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Submariner Insert. What to do?
When I sent my 1972 Submariner for its first service in over 40 years, the shop replaced the bezel insert with an incorrect version, and kept the original. The original was very faded (think pale blueberry), and had a much wider font than what I got back.
I miss the old insert. Any thoughts on getting my old one back? I've tried contacting the shop in Florida with no response. |
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#2 |
"TRF" Member
Join Date: Apr 2017
Location: _
Posts: 1,877
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If you've given them a reasonable opportunity to respond through standard channels, it's time to start contacting them on social media -- first privately, then not privately, then very not privately.
I doubt it will come to that, though. Without knowing what kind of "shop" it is, I can't say, but I suspect this is more likely an accident than something malicious, and they just need a nudge. A smaller shop especially might not have great communication channels given the pandemic (and Florida at the epicenter). |
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#3 |
Banned
Join Date: Aug 2012
Location: .
Posts: 6,692
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Your trying to get back a bezel the shop kept 40 years ago? Hahahahahah
Dont even bother. |
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#4 |
2024 Pledge Member
Join Date: Feb 2015
Location: U.S./Vienna, AT
Posts: 1,967
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#5 |
"TRF" Member
Join Date: May 2010
Location: Florida
Posts: 19
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A fat font ghost bezel insert is $2k+ in value, I would file a complaint.
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#6 | |
"TRF" Member
Join Date: Mar 2012
Location: Brisbane
Watch: DSSD
Posts: 7,990
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Quote:
It's also a prime example of why people are more selective as to who services their vintage watches and opt to go with a great independent watchmaker ![]() Think of it this way. You've had 40 years of trouble free usage with no service. That's a good run by any standard. Rolex likely thought they were doing you a big favour ![]() Incorrect is a subjective term. As it is a genuine Rolex part, as far as Rolex is concerned it is absolutely correct. |
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#7 |
Banned
Join Date: Aug 2012
Location: .
Posts: 6,692
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#8 |
"TRF" Member
Join Date: Mar 2012
Location: Brisbane
Watch: DSSD
Posts: 7,990
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#9 |
"TRF" Member
Join Date: Dec 2019
Location: SA,TX
Watch: 16570,BLNR,116610
Posts: 2,217
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#10 |
"TRF" Member
Join Date: Jun 2016
Location: Uranus
Watch: 116500LN
Posts: 4,769
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#11 |
"TRF" Member
Join Date: Jan 2015
Location: Watchrecon
Posts: 1,352
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#12 |
"TRF" Member
Join Date: May 2020
Real Name: Bill
Location: S.E. Asia
Posts: 129
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How come RSC's appear not to be aware or care that such features/characteristics make the watch (extra) special? Shouldn't they be aware of what they have in hands and that altering/updating same could have serious consequences?
If I would bring Rembrandt's "Night Watch" to a RSC for restoration, would they repaint their 17th-century armour into full 2020 riot gear? "We cleaned and updated your Night Watch, you're welcome". |
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#13 | |
Banned
Join Date: Jun 2020
Location: West Palm Beach
Posts: 46
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Quote:
They basically stole it and knew they can make money off it. Basically took advantage of you. You have pics of your old watch to prove what it looks like? If yes I would threaten them to return it or you would turn to social media and ruin their reputation |
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#14 |
"TRF" Member
Join Date: Dec 2005
Location: ByDawns Earlylite
Watch: 16800
Posts: 3,580
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How did you pick this vendor to do your service???? You sent it to a shop in Florida?
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#15 |
"TRF" Member
Join Date: Jul 2018
Location: .
Posts: 166
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OP talks about a shop and not a Rolex SC. By shop can you clarify what you mean?
If it is a non Rolex governed service centre then they have absolutely no rights to be keeping any used parts. You’re well within your rights to ask for the original back. Time is of the essence though. You’re going to need to work fast to not lose out! |
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#16 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: May 2011
Location: Great State of TX
Posts: 5,731
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Quote:
Doubt it. Watchmaker already sold it, or it’s on eBay now. Who was the watchmaker? Sent from my iPhone using Tapatalk
__________________
Forty six & 2 are just ahead of me. Follow me on Instagram @ccrolex |
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#17 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Apr 2013
Location: NL
Watch: Yachtmaster
Posts: 14,594
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Quote:
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__________________
Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711. |
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#18 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2013
Real Name: Brian (TBone)
Location: canada
Watch: es make me smile
Posts: 76,399
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Where did you send the watch for service? Have you contacted them?
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#19 |
"TRF" Member
Join Date: Jun 2015
Real Name: Mark
Location: New York
Watch: 16570, 14060M
Posts: 377
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Was this an RSC? That's the worst place to send a vintage piece.
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