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PanEuropean · 15 August 2021, 01:21 PM

Just a note to share that I recently sent my model 15200 to the Toronto service center for overhaul, and I am very pleased with the service they provided and the work they did.

When I dropped it off, they advised that it could take 6 to 8 weeks, but the work was done in 10 days and they offered to send the watch back to me FedEx prepaid.

The watch looks great - they did a very nice job on the exterior, and tightened up all the links in the 20 year old bracelet. It now keeps excellent time.

So, based on my experience, I can recommend the Toronto service center to other Rolex owners.

Cigars&Watches · 15 August 2021, 02:04 PM

Thanks for the post. I will use them when it’s time.

carbon888 · 15 August 2021, 04:47 PM

I dropped mine off at the AD today and it will get sent there. Good to know they do a good job. I was told it will take 1-3 months, so I'm happy to read that it only takes 10 days for you. I have a SD43 and is running slow, so it should be simple for them. I only have one watch so hopefully it will be quicker

Dr.Balance · 15 August 2021, 10:25 PM

I dropped off my Explorer off to the Toronto RSC directly for an Engraving last week. Outstanding and very accommodating! Turn around time was 8 days.

brandrea · 15 August 2021, 10:30 PM

Great to hear OP. I’ve been going there for years, and have had nothing but great service.

They’ll often do bracelet adjustments while you wait if they’re not busy.

It’s funny who I’ve run into in the lobby / waiting area

gastown604 · 16 August 2021, 01:51 AM

Toronto RSC is the only one in Canada. I had my watches sending to them from west coast as well.

It used to cost $100 for my AD to send it to them but now Rolex doesn't charge that anymore.

wcs2229 · 16 August 2021, 05:22 AM

Good to know. Thanks for the info.

Cigars&Watches · 16 August 2021, 06:38 AM

Quote:

Originally Posted by brandrea

Great to hear OP. I’ve been going there for years, and have had nothing but great service.

They’ll often do bracelet adjustments while you wait if they’re not busy.

It’s funny who I’ve run into in the lobby / waiting area

Well… who have you run into…

brandrea · 16 August 2021, 06:56 AM

Quote:

Originally Posted by Cigars&Watches

Well… who have you run into…

My AD

Sent from my SM-G960W using Tapatalk

Cambo · 16 August 2021, 07:32 AM

I’ve had nothing but good experience with the Toronto RSC.

Cigars&Watches · 16 August 2021, 08:45 AM

Quote:

Originally Posted by brandrea

My AD

Sent from my SM-G960W using Tapatalk

Nice one

214270Explorer · 16 August 2021, 09:02 AM

Nice to hear of a good experience for a change. Usually we hear of the bad ones.

Thuilln · 16 August 2021, 11:07 AM

I sent three watches there for service.

Pretty good work, except once, when my Sub came back with traces of cleaning products on the inside of the cristal. Had to send it back, I was a bit disappointed.

carbon888 · 16 August 2021, 11:12 AM

Quote:

Originally Posted by Thuilln

I sent three watches there for service.

Pretty good work, except once, when my Sub came back with traces of cleaning products on the inside of the cristal. Had to send it back, I was a bit disappointed.

Was this recent? How long did you have to wait?

Rafeeq · 16 August 2021, 11:29 AM

Wow, 10-day turnaround vs. 6-8 weeks sounds great. That must have been a nice surprise!

Sent from my SM-G955U using Tapatalk

Thuilln · 16 August 2021, 12:33 PM

Quote:

Originally Posted by carbon888

Was this recent? How long did you have to wait?

5 years ago, and I had to wait at least a week. They put it on Rush Order since it was just back from service and completely unacceptable, but still..

That’s the first one I sent for service, the others went better.

GarageBMW · 16 August 2021, 12:35 PM

absolutely nothing else but good words. Used them for a sub, a TT Daytona and on all occasions impeccable service.

mybro · 29 May 2024, 07:38 AM

Great experience for me at the Toronto RSC. Brought my Explorer for a full overhaul and in barely three weeks the watch was back on my wrist looking and performing like brand new!

Phrank · 29 May 2024, 08:00 AM

Had all four of mine serviced there, fantastic service and always spectacular job. No hesitation in recommending.

TickTockChuck · 29 May 2024, 09:30 AM

Can you send direct to Toronto RSC and bypass the ADs? Thanks

msdaytona · 29 May 2024, 01:48 PM

Quote:

Originally Posted by TickTockChuck

Can you send direct to Toronto RSC and bypass the ADs? Thanks

Yes you can

chro.nic · 30 May 2024, 07:32 AM

Another happy customer here. I dropped off my Sub on May 16, I was told 3-4 weeks, but I received an email yesterday saying it's ready, so I picked it up today, May 29. Very happy with the whole experience.

P.S. The coffee is pretty good too!

.nic

Rolex_Fan_ · 30 May 2024, 12:21 PM

You can also drop off at Raffi in Cambridge, Ontario as they are now a RSC.

SVH · 2 June 2024, 01:13 PM

Toronto RSC did a great service on my sub. I had a broken mainspring and it was replaced as part of regular service.

15 August 2021, 01:21 PM	#1
PanEuropean "TRF" Member Join Date: Jun 2021 Location: Canada Posts: 3	Rolex Toronto Service Center Just a note to share that I recently sent my model 15200 to the Toronto service center for overhaul, and I am very pleased with the service they provided and the work they did. When I dropped it off, they advised that it could take 6 to 8 weeks, but the work was done in 10 days and they offered to send the watch back to me FedEx prepaid. The watch looks great - they did a very nice job on the exterior, and tightened up all the links in the 20 year old bracelet. It now keeps excellent time. So, based on my experience, I can recommend the Toronto service center to other Rolex owners.

16 August 2021, 07:32 AM	#10
Cambo "TRF" Member Join Date: Dec 2012 Real Name: Cam Location: North of 49th Watch: Rolex/Grand Seiko Posts: 1,931	I’ve had nothing but good experience with the Toronto RSC. __________________ 16618 126710BLRO 116500 LN (White) 228235 228239 SBGK002

16 August 2021, 09:02 AM	#12
214270Explorer "TRF" Member Join Date: Sep 2018 Location: United States Watch: me buy Watches Posts: 3,955	Nice to hear of a good experience for a change. Usually we hear of the bad ones. __________________ “The display of actual intelligence terrifies much of mankind” Rolex "some" Tudor "some" Damasko "some" Misc Pieces "some" Marathon "some" GS Spring Drive "some" Hamilton "some" Findeisen "some"

16 August 2021, 11:07 AM	#13
Thuilln "TRF" Member Join Date: Oct 2016 Real Name: Nick Location: YUL Watch: 16570 Posts: 1,936	I sent three watches there for service. Pretty good work, except once, when my Sub came back with traces of cleaning products on the inside of the cristal. Had to send it back, I was a bit disappointed. __________________ Nick _________________________________________ 14060M - 114200 - 114270 - 214270 - 16710BLRO - 16570 - 3570.50 - Cartier Tank Solo - Cartier Tank Française ‘Yearling’ - CWC Navy Diver

15 August 2021, 02:04 PM	#2
Cigars&Watches "TRF" Member Join Date: Jul 2020 Location: Canada Watch: DSSD, CHNR, SUB Posts: 1,682	Thanks for the post. I will use them when it’s time.

15 August 2021, 04:47 PM	#3
carbon888 "TRF" Member Join Date: Sep 2020 Location: Canada Watch: The Cyclops l SD43 Posts: 171	I dropped mine off at the AD today and it will get sent there. Good to know they do a good job. I was told it will take 1-3 months, so I'm happy to read that it only takes 10 days for you. I have a SD43 and is running slow, so it should be simple for them. I only have one watch so hopefully it will be quicker

15 August 2021, 10:25 PM	#4
Dr.Balance "TRF" Member Join Date: Aug 2020 Location: Canada Posts: 16	I dropped off my Explorer off to the Toronto RSC directly for an Engraving last week. Outstanding and very accommodating! Turn around time was 8 days.

15 August 2021, 10:30 PM	#5
brandrea 2024 SubLV41 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 77,645	Great to hear OP. I’ve been going there for years, and have had nothing but great service. They’ll often do bracelet adjustments while you wait if they’re not busy. It’s funny who I’ve run into in the lobby / waiting area

16 August 2021, 01:51 AM	#6
gastown604 "TRF" Member Join Date: Sep 2018 Location: Canada Posts: 83	Toronto RSC is the only one in Canada. I had my watches sending to them from west coast as well. It used to cost $100 for my AD to send it to them but now Rolex doesn't charge that anymore.

16 August 2021, 05:22 AM	#7
wcs2229 "TRF" Member Join Date: Aug 2021 Location: Canada Watch: Rolex, Omega, Tag Posts: 202	Good to know. Thanks for the info.

16 August 2021, 11:29 AM	#15
Rafeeq "TRF" Member Join Date: Mar 2021 Real Name: Rafeeq Location: Ye Midwest Watch: Datejust 41 Posts: 523	Wow, 10-day turnaround vs. 6-8 weeks sounds great. That must have been a nice surprise! Sent from my SM-G955U using Tapatalk

16 August 2021, 12:35 PM	#17
GarageBMW "TRF" Member Join Date: Jul 2012 Real Name: Third Degree Location: Glenfinnan Watch: the step Posts: 1,889	absolutely nothing else but good words. Used them for a sub, a TT Daytona and on all occasions impeccable service.

29 May 2024, 07:38 AM	#18
mybro "TRF" Member Join Date: Apr 2024 Real Name: Mauro Location: Toronto Watch: Explorer 114270 Posts: 1	Great experience for me at the Toronto RSC. Brought my Explorer for a full overhaul and in barely three weeks the watch was back on my wrist looking and performing like brand new!

29 May 2024, 08:00 AM	#19
Phrank 2024 SubLV41 Pledge Member Join Date: Jan 2018 Location: Toronto Watch: ♕ Posts: 2,117	Had all four of mine serviced there, fantastic service and always spectacular job. No hesitation in recommending.

29 May 2024, 09:30 AM	#20
TickTockChuck "TRF" Member Join Date: Aug 2016 Real Name: Chuck Location: Canada Watch: Rolex 116610LV Posts: 2,261	Can you send direct to Toronto RSC and bypass the ADs? Thanks

30 May 2024, 07:32 AM	#22
chro.nic "TRF" Member Join Date: Feb 2019 Real Name: .nic Location: Toronto Posts: 431	Another happy customer here. I dropped off my Sub on May 16, I was told 3-4 weeks, but I received an email yesterday saying it's ready, so I picked it up today, May 29. Very happy with the whole experience. P.S. The coffee is pretty good too! .nic

30 May 2024, 12:21 PM	#23
Rolex_Fan_ "TRF" Member Join Date: Sep 2019 Location: Ontario, Canada Posts: 89	You can also drop off at Raffi in Cambridge, Ontario as they are now a RSC.

2 June 2024, 01:13 PM	#24
SVH "TRF" Member Join Date: Dec 2016 Location: Canada Watch: GMT 16750 Posts: 87	Toronto RSC did a great service on my sub. I had a broken mainspring and it was replaced as part of regular service.

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