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#1 |
"TRF" Member
Join Date: Jan 2011
Location: CA, USA
Watch: Out!!!
Posts: 6,446
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Disappointing Visit to Panerai Boutique Today
Visiting Las Vegas for a trade show and I had a free day, so I headed over to the Panerai Boutique at the Forum Shops at Ceasar's Palace.
To say it's a Boutique or store is an overstatement, it's more of a closet, very small store. There were a couple very stuffy salesmen and no more than 20-25 watches on site. I am interested in the 1537, Luminor GMT with Power Reserve in the 42mm size. I have tried on Panerai watches before in the 44mm size and they are way too large for my wrist. The salesman told me that they no longer make 42mm watches in the Luminor line despite them being shown on their website, and that they haven't seen that watch in the 44mm size for quite a while either. I tried another model in 44mm and it was much too wide for my wrist, lug to lug wasn't bad. The only 42mm they had was a submersible and that did fit a bit better. I guess the look for a new watch will have to go on. |
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#2 |
Banned
Join Date: Feb 2017
Real Name: Michael
Location: NJ
Watch: Panerai 112
Posts: 1,172
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Fortunately, not all boutiques are the same. I went to the Panerai boutique in NYC and it was very nice, with friendly salespeople and a great selection. You can also buy direct from their website which has a 30 day return or exchange policy.
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#3 |
"TRF" Member
Join Date: Mar 2021
Location: CA
Posts: 469
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Boutique in Los Angeles is great as well!
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Both past and present … Santos de Cartier • Hublot BB • Panerai Luminor • Patek Calatrava • AP Royal Oak • Omega • Hermès • Breitling • Rolex • IWC Schaffhausen • TAG Heuer • Doxa |
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#4 |
"TRF" Member
Join Date: Oct 2008
Real Name: Rick
Location: Wakanda
Watch: amacallit
Posts: 2,052
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I have had nothing but best experience.
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#5 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2013
Real Name: Brian (TBone)
Location: canada
Watch: es make me smile
Posts: 75,977
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That’s disappointing.
Our Boutique is very well stocked with knowledgeable sales folk ![]() |
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#6 |
"TRF" Member
Join Date: Jan 2011
Location: CA, USA
Watch: Out!!!
Posts: 6,446
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#7 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2013
Real Name: Brian (TBone)
Location: canada
Watch: es make me smile
Posts: 75,977
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#8 |
2024 Pledge Member
Join Date: Jul 2012
Location: Orange County, CA
Posts: 1,061
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Disappointing Visit to Panerai Boutique Today
Boutique in South Coast Plaza is excellent, and the staff is top notch.
Sent from my iPhone using Tapatalk
__________________
PANERAI Luminor 8 Days GMT “Dot” Dial (PAM00233) PANERAI Submersible (PAM01055) PANERAI Radiomir (PAM01385) ROLEX Sea-Dweller Mk1 (126600) ROLEX DeepSea D-Blue (136660) OMEGA Speedmaster “Silver Snoopy Award” (310.32.42.50.02.001) OMEGA Seamaster Diver 300M 75th Anniversary (210.30.42.20.03.003) IWC Chronograph Top Gun Edition “Woodland” (IW389106) |
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#9 |
"TRF" Member
Join Date: Jan 2020
Location: Los Angeles
Posts: 168
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Odd I had a great experience at the Vegas boutique as a first time buyer they even let me buy a limited edition submersible
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#10 |
2024 Pledge Member
Join Date: Jan 2014
Real Name: Bill
Location: Baltimore, MD
Watch: 116600 SD4K
Posts: 3,247
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Well, sorry the visit was a bummer. I was looking for the 1535 or alternatively, the 1537 myself in the spring. Tried calling around, reached out to the Panerai Concierge, etc, and came up with nada. They’re discontinued, so they told me.
I ended up going with the 1321 GMT in 44mm - a size I previously thought was too large for me - and I’m nuts about the fit and comfort. Worth a shot. |
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#11 | |
2024 Pledge Member
Join Date: Nov 2007
Location: Pacific NW
Posts: 646
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Quote:
No interesting items in stock and salesmen who were low energy and not interested...
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Rolex Day-Date 118208 YG/Datejust 116139 WG/GMT2 116710 BLNR SS Patek Calatrava 5096 RG - Omega Speedmaster 3861 Sapphire SS - Cartier Tank Louis 1140 YG Panerai GMT 233 SS - Zenith ChronoMaster 01.0240.410 SS - JLC Reverso Duo Q2714910 SS Laine V38 SS - Grand Seiko SGBA407 SS - Baltic Aquascaphe SS - Garmin Approach S62 TAG Heuer Formula One - Swatch MoonSwatch Mission to the Moon/Mercury/Jupiter/Neptune |
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#12 |
"TRF" Member
Join Date: Jul 2022
Location: Arizona
Posts: 102
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I bought my 1316 there just a month ago and the service was great. It took me two days to decide and my sales person answered all my questions and we exchanged multiple texts.
Sent from my iPad using Tapatalk Pro |
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#13 |
"TRF" Member
Join Date: Jul 2022
Location: Milano
Posts: 4
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Dear Sir,
we did read your comment regarding the bad customer service received at the Panerai boutique in Las Vegas. Since the Customer Care is at the core of Panerai values and we want to maintain the level very high, we kindly ask your contact details to track back your experience and hopefully improve it for your next visit. Can you please let us know the following information: Name, Surname, country of residence, contact information (phone number / email address), and Panerai watch details (if already owned one): Watch serial number and Boutique name and location of purchase. Many thanks Panerai |
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#14 |
"TRF" Member
Join Date: Nov 2015
Real Name: Alex
Location: Pasadena, CA
Watch: PAM 422
Posts: 17
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I'm out of the Pasadena area in California, I've never stepped into a Panerai Boutique, but the staff at the Bal Harbour Boutique has been amazing, especially Neila... I order directly from them and she takes care of me every time. I'm hoping to visit next year.
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#15 |
"TRF" Member
Join Date: Jan 2016
Location: Dublin, OH
Posts: 22
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Visited the Boutique in Aspen this past week. It was close to closing time but the staff was super friendly, allowed me to take my time and browse and he answered any questions I had. He also showed me there pre-owned area on the second floor and we had a good chat about the current state of the pre-owned market. Great experience and would recommend anyone in the area pay them a visit.
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#16 |
"TRF" Member
Join Date: Jun 2013
Location: Here
Posts: 4,639
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#17 | |
Banned
Join Date: Jul 2008
Real Name: Wade
Location: TN
Watch: 116619
Posts: 2,659
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Quote:
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#18 |
2024 Pledge Member
Join Date: Jan 2017
Location: USA
Watch: Yes
Posts: 1,494
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Oliver Smith Jewelers has a YouTube channel, they carry Panerai. They are in Colorado and Arizona. They’ve carried Panerai since the 2000’s. They’d be able to get you what you needed.
Some boutiques only want to sell what’s in inventory. Plenty of dealers out there. Might need to drive around till you find one. |
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#19 |
"TRF" Member
Join Date: Oct 2010
Real Name: dp
Location: chicago, usa
Watch: panerai
Posts: 2,369
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been to the LV boutique many times….never an issue. only place i get my panerai’s from. the location is small compared to others but their staff is top notch, always.
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dp just living the dream chicago, usa chgo_risti on IG |
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